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While the focus of information science and technology research is in information, sometimes the lack of information, information gaps and non-information can make an equally great or even greater difference. The purpose of this panel is to nuance the understanding of the absence of information and addressing the gap in theorising, investigating and working with information gaps and ‘non-information’ across the information field. Panellists present research conceptualising, documenting, and describing information gaps and non-information and how they are dealt with in the information field specifically addressing: 1) how conceptualisations of information gaps and non-information influence how they emerge as describable entities; 2) what approaches to manage information gaps and non-information exist in information science and technology research; 3) what aspects of information gaps and non-information different approaches address, make visible and invisible; and 4) how novel insights from the current state-of-the-art research can be translated to practice, policies and actions.

While the focus of information science and technology research is in information, sometimes the lack of information, information gaps and non-information can make an equally great or even greater difference. The purpose of this panel is to nuance the understanding of the absence of information and addressing the gap in theorising, investigating and working with information gaps and ‘non-information’ across the information field. Panellists present research conceptualising, documenting, and describing information gaps and non-information and how they are dealt with in the information field specifically addressing: 1) how conceptualisations of information gaps and non-information influence how they emerge as describable entities; 2) what approaches to manage information gaps and non-information exist in information science and technology research; 3) what aspects of information gaps and non-information different approaches address, make visible and invisible; and 4) how novel insights from the current state-of-the-art research can be translated to practice, policies and actions.

While the focus of information science and technology research is in information, sometimes the lack of information, information gaps and non-information can make an equally great or even greater difference. The purpose of this panel is to nuance the understanding of the absence of information and addressing the gap in theorising, investigating and working with information gaps and ‘non-information’ across the information field. Panellists present research conceptualising, documenting, and describing information gaps and non-information and how they are dealt with in the information field specifically addressing: 1) how conceptualisations of information gaps and non-information influence how they emerge as describable entities; 2) what approaches to manage information gaps and non-information exist in information science and technology research; 3) what aspects of information gaps and non-information different approaches address, make visible and invisible; and 4) how novel insights from the current state-of-the-art research can be translated to practice, policies and actions.

While the focus of information science and technology research is in information, sometimes the lack of information, information gaps and non-information can make an equally great or even greater difference. The purpose of this panel is to nuance the understanding of the absence of information and addressing the gap in theorising, investigating and working with information gaps and ‘non-information’ across the information field. Panellists present research conceptualising, documenting, and describing information gaps and non-information and how they are dealt with in the information field specifically addressing: 1) how conceptualisations of information gaps and non-information influence how they emerge as describable entities; 2) what approaches to manage information gaps and non-information exist in information science and technology research; 3) what aspects of information gaps and non-information different approaches address, make visible and invisible; and 4) how novel insights from the current state-of-the-art research can be translated to practice, policies and actions.

While the focus of information science and technology research is in information, sometimes the lack of information, information gaps and non-information can make an equally great or even greater difference. The purpose of this panel is to nuance the understanding of the absence of information and addressing the gap in theorising, investigating and working with information gaps and ‘non-information’ across the information field. Panellists present research conceptualising, documenting, and describing information gaps and non-information and how they are dealt with in the information field specifically addressing: 1) how conceptualisations of information gaps and non-information influence how they emerge as describable entities; 2) what approaches to manage information gaps and non-information exist in information science and technology research; 3) what aspects of information gaps and non-information different approaches address, make visible and invisible; and 4) how novel insights from the current state-of-the-art research can be translated to practice, policies and actions.

While the focus of information science and technology research is in information, sometimes the lack of information, information gaps and non-information can make an equally great or even greater difference. The purpose of this panel is to nuance the understanding of the absence of information and addressing the gap in theorising, investigating and working with information gaps and ‘non-information’ across the information field. Panellists present research conceptualising, documenting, and describing information gaps and non-information and how they are dealt with in the information field specifically addressing: 1) how conceptualisations of information gaps and non-information influence how they emerge as describable entities; 2) what approaches to manage information gaps and non-information exist in information science and technology research; 3) what aspects of information gaps and non-information different approaches address, make visible and invisible; and 4) how novel insights from the current state-of-the-art research can be translated to practice, policies and actions.

While the focus of information science and technology research is in information, sometimes the lack of information, information gaps and non-information can make an equally great or even greater difference. The purpose of this panel is to nuance the understanding of the absence of information and addressing the gap in theorising, investigating and working with information gaps and ‘non-information’ across the information field. Panellists present research conceptualising, documenting, and describing information gaps and non-information and how they are dealt with in the information field specifically addressing: 1) how conceptualisations of information gaps and non-information influence how they emerge as describable entities; 2) what approaches to manage information gaps and non-information exist in information science and technology research; 3) what aspects of information gaps and non-information different approaches address, make visible and invisible; and 4) how novel insights from the current state-of-the-art research can be translated to practice, policies and actions.

The COVID-19 pandemic has brought about a pivot in people’s practice of their daily life and work, in particular a pivot towards virtual living and working. Sponsored by the ASIS&T European Chapter, this panel discusses the diverse ways in which this has affected different communities within Europe, bearing in mind the varying languages, economic and political situations, and library and information structures within different European countries. Following on from presentations giving diverse perspectives from five European countries, we will ask session participants to reflect on the impact of the pivot on living and working in their own context, their coping mechanisms, and likely impact on the future.

The COVID-19 pandemic has brought about a pivot in people’s practice of their daily life and work, in particular a pivot towards virtual living and working. Sponsored by the ASIS&T European Chapter, this panel discusses the diverse ways in which this has affected different communities within Europe, bearing in mind the varying languages, economic and political situations, and library and information structures within different European countries. Following on from presentations giving diverse perspectives from five European countries, we will ask session participants to reflect on the impact of the pivot on living and working in their own context, their coping mechanisms, and likely impact on the future.

The COVID-19 pandemic has brought about a pivot in people’s practice of their daily life and work, in particular a pivot towards virtual living and working. Sponsored by the ASIS&T European Chapter, this panel discusses the diverse ways in which this has affected different communities within Europe, bearing in mind the varying languages, economic and political situations, and library and information structures within different European countries. Following on from presentations giving diverse perspectives from five European countries, we will ask session participants to reflect on the impact of the pivot on living and working in their own context, their coping mechanisms, and likely impact on the future.

The COVID-19 pandemic has brought about a pivot in people’s practice of their daily life and work, in particular a pivot towards virtual living and working. Sponsored by the ASIS&T European Chapter, this panel discusses the diverse ways in which this has affected different communities within Europe, bearing in mind the varying languages, economic and political situations, and library and information structures within different European countries. Following on from presentations giving diverse perspectives from five European countries, we will ask session participants to reflect on the impact of the pivot on living and working in their own context, their coping mechanisms, and likely impact on the future.

The COVID-19 pandemic has brought about a pivot in people’s practice of their daily life and work, in particular a pivot towards virtual living and working. Sponsored by the ASIS&T European Chapter, this panel discusses the diverse ways in which this has affected different communities within Europe, bearing in mind the varying languages, economic and political situations, and library and information structures within different European countries. Following on from presentations giving diverse perspectives from five European countries, we will ask session participants to reflect on the impact of the pivot on living and working in their own context, their coping mechanisms, and likely impact on the future.

Digital Detectives: Solving Information Dilemmas in an Online World helps students become independent and confident digital detectives, giving them the tools and tactics they need to critically scrutinize web-based digital information to ascertain its authenticity, veracity, and authority, and to use the information in a discerning way to successfully complete academic tasks. Enabling students to select and use information appropriately empowers them to function at a higher level of digital information fluency, acting as discerning consumers of, and effective contributors to, web-based information.Offers a situated, problem-solving approach to deepen students' analytical and research skillsExplores a practical, real-life dilemma that is typically experienced by undergraduates in the course of their academic work, especially those transitioning from secondary to third-level educationFocuses on the authentic educational needs of undergraduates as expressed by educators, but also students themselvesAddresses a specific central dilemma which is identified at the outset, but also uses the opportunity to reveal to students the broader contextual issues which frame the problem they are exploring

Digital Detectives: Solving Information Dilemmas in an Online World helps students become independent and confident digital detectives, giving them the tools and tactics they need to critically scrutinize web-based digital information to ascertain its authenticity, veracity, and authority, and to use the information in a discerning way to successfully complete academic tasks. Enabling students to select and use information appropriately empowers them to function at a higher level of digital information fluency, acting as discerning consumers of, and effective contributors to, web-based information.Offers a situated, problem-solving approach to deepen students' analytical and research skillsExplores a practical, real-life dilemma that is typically experienced by undergraduates in the course of their academic work, especially those transitioning from secondary to third-level educationFocuses on the authentic educational needs of undergraduates as expressed by educators, but also students themselvesAddresses a specific central dilemma which is identified at the outset, but also uses the opportunity to reveal to students the broader contextual issues which frame the problem they are exploring

Digital Detectives: Solving Information Dilemmas in an Online World helps students become independent and confident digital detectives, giving them the tools and tactics they need to critically scrutinize web-based digital information to ascertain its authenticity, veracity, and authority, and to use the information in a discerning way to successfully complete academic tasks. Enabling students to select and use information appropriately empowers them to function at a higher level of digital information fluency, acting as discerning consumers of, and effective contributors to, web-based information.Offers a situated, problem-solving approach to deepen students' analytical and research skillsExplores a practical, real-life dilemma that is typically experienced by undergraduates in the course of their academic work, especially those transitioning from secondary to third-level educationFocuses on the authentic educational needs of undergraduates as expressed by educators, but also students themselvesAddresses a specific central dilemma which is identified at the outset, but also uses the opportunity to reveal to students the broader contextual issues which frame the problem they are exploring

Digital Detectives: Solving Information Dilemmas in an Online World helps students become independent and confident digital detectives, giving them the tools and tactics they need to critically scrutinize web-based digital information to ascertain its authenticity, veracity, and authority, and to use the information in a discerning way to successfully complete academic tasks. Enabling students to select and use information appropriately empowers them to function at a higher level of digital information fluency, acting as discerning consumers of, and effective contributors to, web-based information.Offers a situated, problem-solving approach to deepen students' analytical and research skillsExplores a practical, real-life dilemma that is typically experienced by undergraduates in the course of their academic work, especially those transitioning from secondary to third-level educationFocuses on the authentic educational needs of undergraduates as expressed by educators, but also students themselvesAddresses a specific central dilemma which is identified at the outset, but also uses the opportunity to reveal to students the broader contextual issues which frame the problem they are exploring

Digital Detectives: Solving Information Dilemmas in an Online World helps students become independent and confident digital detectives, giving them the tools and tactics they need to critically scrutinize web-based digital information to ascertain its authenticity, veracity, and authority, and to use the information in a discerning way to successfully complete academic tasks. Enabling students to select and use information appropriately empowers them to function at a higher level of digital information fluency, acting as discerning consumers of, and effective contributors to, web-based information.Offers a situated, problem-solving approach to deepen students' analytical and research skillsExplores a practical, real-life dilemma that is typically experienced by undergraduates in the course of their academic work, especially those transitioning from secondary to third-level educationFocuses on the authentic educational needs of undergraduates as expressed by educators, but also students themselvesAddresses a specific central dilemma which is identified at the outset, but also uses the opportunity to reveal to students the broader contextual issues which frame the problem they are exploring

Digital Detectives: Solving Information Dilemmas in an Online World helps students become independent and confident digital detectives, giving them the tools and tactics they need to critically scrutinize web-based digital information to ascertain its authenticity, veracity, and authority, and to use the information in a discerning way to successfully complete academic tasks. Enabling students to select and use information appropriately empowers them to function at a higher level of digital information fluency, acting as discerning consumers of, and effective contributors to, web-based information.Offers a situated, problem-solving approach to deepen students' analytical and research skillsExplores a practical, real-life dilemma that is typically experienced by undergraduates in the course of their academic work, especially those transitioning from secondary to third-level educationFocuses on the authentic educational needs of undergraduates as expressed by educators, but also students themselvesAddresses a specific central dilemma which is identified at the outset, but also uses the opportunity to reveal to students the broader contextual issues which frame the problem they are exploring

Digital Detectives: Solving Information Dilemmas in an Online World helps students become independent and confident digital detectives, giving them the tools and tactics they need to critically scrutinize web-based digital information to ascertain its authenticity, veracity, and authority, and to use the information in a discerning way to successfully complete academic tasks. Enabling students to select and use information appropriately empowers them to function at a higher level of digital information fluency, acting as discerning consumers of, and effective contributors to, web-based information.Offers a situated, problem-solving approach to deepen students' analytical and research skillsExplores a practical, real-life dilemma that is typically experienced by undergraduates in the course of their academic work, especially those transitioning from secondary to third-level educationFocuses on the authentic educational needs of undergraduates as expressed by educators, but also students themselvesAddresses a specific central dilemma which is identified at the outset, but also uses the opportunity to reveal to students the broader contextual issues which frame the problem they are exploring

Digital Detectives: Solving Information Dilemmas in an Online World helps students become independent and confident digital detectives, giving them the tools and tactics they need to critically scrutinize web-based digital information to ascertain its authenticity, veracity, and authority, and to use the information in a discerning way to successfully complete academic tasks. Enabling students to select and use information appropriately empowers them to function at a higher level of digital information fluency, acting as discerning consumers of, and effective contributors to, web-based information.Offers a situated, problem-solving approach to deepen students' analytical and research skillsExplores a practical, real-life dilemma that is typically experienced by undergraduates in the course of their academic work, especially those transitioning from secondary to third-level educationFocuses on the authentic educational needs of undergraduates as expressed by educators, but also students themselvesAddresses a specific central dilemma which is identified at the outset, but also uses the opportunity to reveal to students the broader contextual issues which frame the problem they are exploring

Digital Detectives: Solving Information Dilemmas in an Online World helps students become independent and confident digital detectives, giving them the tools and tactics they need to critically scrutinize web-based digital information to ascertain its authenticity, veracity, and authority, and to use the information in a discerning way to successfully complete academic tasks. Enabling students to select and use information appropriately empowers them to function at a higher level of digital information fluency, acting as discerning consumers of, and effective contributors to, web-based information.Offers a situated, problem-solving approach to deepen students' analytical and research skillsExplores a practical, real-life dilemma that is typically experienced by undergraduates in the course of their academic work, especially those transitioning from secondary to third-level educationFocuses on the authentic educational needs of undergraduates as expressed by educators, but also students themselvesAddresses a specific central dilemma which is identified at the outset, but also uses the opportunity to reveal to students the broader contextual issues which frame the problem they are exploring

Digital Detectives: Solving Information Dilemmas in an Online World helps students become independent and confident digital detectives, giving them the tools and tactics they need to critically scrutinize web-based digital information to ascertain its authenticity, veracity, and authority, and to use the information in a discerning way to successfully complete academic tasks. Enabling students to select and use information appropriately empowers them to function at a higher level of digital information fluency, acting as discerning consumers of, and effective contributors to, web-based information.Offers a situated, problem-solving approach to deepen students' analytical and research skillsExplores a practical, real-life dilemma that is typically experienced by undergraduates in the course of their academic work, especially those transitioning from secondary to third-level educationFocuses on the authentic educational needs of undergraduates as expressed by educators, but also students themselvesAddresses a specific central dilemma which is identified at the outset, but also uses the opportunity to reveal to students the broader contextual issues which frame the problem they are exploring

Digital Detectives: Solving Information Dilemmas in an Online World helps students become independent and confident digital detectives, giving them the tools and tactics they need to critically scrutinize web-based digital information to ascertain its authenticity, veracity, and authority, and to use the information in a discerning way to successfully complete academic tasks. Enabling students to select and use information appropriately empowers them to function at a higher level of digital information fluency, acting as discerning consumers of, and effective contributors to, web-based information.Offers a situated, problem-solving approach to deepen students' analytical and research skillsExplores a practical, real-life dilemma that is typically experienced by undergraduates in the course of their academic work, especially those transitioning from secondary to third-level educationFocuses on the authentic educational needs of undergraduates as expressed by educators, but also students themselvesAddresses a specific central dilemma which is identified at the outset, but also uses the opportunity to reveal to students the broader contextual issues which frame the problem they are exploring

Purpose – The purpose of this paper is to explore graduate students’ behaviour and perspectives regarding personal digital document management, as well as insights into the connections between memory and document re-finding. Design/methodology/approach – Semi-structured interviews were conducted with 15 graduate students studying information and library science. The interviews were digitally recorded and transcribed. The transcripts were analysed using open and axial coding. Findings – Participants were overall positive about the importance of managing their digital documents but they had little knowledge about currently available personal information management (PIM) tools. Characteristics of digital documents frequently used by participants to re-find documents include name, subject, storage location, creation time, keyword, document title, document file type, user’s location and recency. For participants the act of organizing documents is itself a memory aid. Participants’ recommendations for PIM tools include support for information organization and simplistic visualizations that can be customized, e.g., using colour to highlight folders or documents. Research limitations/implications – The number of study participants was relatively small, and further studies should examine a more diverse participant sample, e.g., to investigate whether tasks influence re-finding. Further studies should also examine PIM with respect to other types of devices and services, including tablets and cloud services. Practical implications – The results include recommendations for future PIM tool design. Originality/value – This research identifies documents’ characteristics that participants use to re-find documents and the importance of these characteristics. It also examines the usage and expectations of PIM tools in everyday PIM.