Search

Storytelling can be an effective strategy in shaping destination image and personality. Nevertheless, little research has examined the effect of this construct on destination image, destination personality, tourist attitudes and their behavioural intention. Based on a survey of 146 international tourists, the current study examines these relationships within the context of Iran. The results showed that storytelling has positive impacts on destination image, destination personality, and tourists' behavioural intention. Storytelling also affects the destination image, destination personality and behavioural intention of men and women, and women reported higher scores than men. The findings provide significant insights into the potential role of storytelling as a destination marketing strategy, especially for destinations that may potentially previously been perceived negatively in some markets.

Health-related behaviours contribute to the global burden of cardiovascular disease (CVD). Cardiovascular imaging can be used to screen asymptomatic individuals for increased risk of CVD to enable earlier interventions to promote health-related behaviours to prevent or reduce CVD risk. Some theories of behaviour and behaviour change assume that engagement in a given behaviour is a function of individual threat appraisals, beliefs regarding the performance of behaviour, self-efficacy for performing the desired behaviour and/or dispositions to act (e.g. behavioural intentions). To date, little is known about the impact of cardiovascular imaging interventions on these constructs. This article summarises evidence related to perceived threat, efficacy beliefs, and behavioural intentions after CVD screening. We identified 10 studies (2 RCTs and 8 non-randomised studies, n = 2498) through a combination of screening citations from published systematic reviews and meta-analyses and searching electronic databases. Of these, 7 measured behavioural intentions and perceived susceptibility and 3 measured efficacy beliefs. Findings showed largely encouraging effects of screening interventions on bolstering self-efficacy beliefs and strengthening behavioural intentions. Imaging results that suggest the presence of coronary or carotid artery disease also increased perceived susceptibility to CVD. However, the review also identified some gaps in the literature, such as a lack of guiding theoretical frameworks and assessments of critical determinants of health-related behaviours. By carefully considering the key issues highlighted in this review, we can make significant strides towards reducing CVD risks and improving population health.

[EN] This study aims at explaining the impact of Instagram social media influencers on behavioural intentions (i.e., intentions to interact with them and recommend them, and also purchase the products they endorse or post). It focuses on influencers’ expertise and their role as opinion and taste leaders. Based on opinion leadership theory, a survey was conducted on 210 Instagram users. Main findings reveal that post originality, uniqueness, and quality impact on influencers’ opinion leadership which, in turn, impacts on behavioural intentions. Influencers’ expertise impacts on the intention to recommend the influencers and purchase the products posted, while influencers’ taste leadership only influences the intention to interact with them. Few papers analyse the direct effects of influencers’ expertise and opinion and taste leadership on followers’ behavioural intentions. Consequently, when designing a social media marketing campaign influencers’ selection should be made according to those traits which stimulate specific behaviours such as fostering interaction, increase electronic word of mouth or persuade to purchase the products posted. In case of product endorsements, selecting influencers with acknowledged expertise is recommended as they will cause an impact on the intention to purchase endorsed products. Influencers perceived as opinion leaders have an overall influence on their followers’ behavioural intentions., [ES] Este estudio tiene como objetivo explicar el impacto de los influencers de Instagram en las intenciones de comportamiento de sus seguidores (es decir, intenciones de interactuar con ellos y recomendarlos, y también de comprar los productos sobre los que publican). El estudio se centra en la experiencia de los influencers y su papel como líderes de opinión y de estética. Con base en la teoría del liderazgo de opinión, se realizó una encuesta a 210 usuarios de Instagram. Los principales hallazgos revelan que la originalidad, la singularidad y la calidad de las publicaciones impactan en el liderazgo de opinión de los influencers, lo que a su vez impacta en las intenciones de comportamiento de sus seguidores. La experiencia de los influencers impacta en la intención de recomendarlos y comprar los productos sobre los que publican o promocionan, mientras que el liderazgo estético de los influencers solo influye en la intención de interactuar con ellos. Pocos artículos analizan los efectos directos de la experiencia y el liderazgo de opinión y estético de los influencers sobre las intenciones de comportamiento de los seguidores. Consecuentemente, a la hora de diseñar una campaña de marketing en redes sociales, la selección de los influencers debe hacerse de acuerdo con aquellos rasgos que estimulan comportamientos específicos, como fomentar la interacción con los propios influencers, aumentar la comunicación boca-oreja en Internet o persuadir para la compra. En caso de promocionar productos, se recomienda seleccionar influencers con experiencia reconocida, ya que impactarán en la intención de compra de los productos promocionados. Los influencers percibidos como líderes de opinión tienen una influencia general en las intenciones de comportamiento de sus seguidores.

Der Tourismus ist ein bedeutender Wirtschaftszweig, der in enger Verbindung mit Sprachen steht. Bisher wurde aber insbesondere der Einfluss von Minderheitensprachen auf die TouristInnen und deren Erfahrung in der wissenschaftlichen Literatur noch nicht ausreichend erforscht. Die vorliegende Masterarbeit untersucht den Einfluss von Minderheitensprachen auf Websites von DMOs (Destination Management Organisation) auf das Destinations-Image sowie auf die Besuchs- und Handlungsabsichten von KundInnen. Um den dargestellten Zusammenhang zu testen, wurde nach einer Literaturanalyse ein Laborexperiment mit einfaktoriellem between-subject design entwickelt. Die Präsenz des Faktors Minderheitensprache wurde dabei durch Screenshots der Website der Destination Alta Badia (www.altabadia.org) manipuliert. Das Experiment wurde schließlich mit den Screenshots der Landingpage und TeilnehmerInnen eines deutschen Paneldatenanbieters durchgeführt. Die Ergebnisse der Studie zeigen, dass die Präsenz von Minderheitensprachen auf Websites von DMOs einen positiven Einfluss auf Konsumentenreaktionen wie das Destinations-Image und die Besuchsabsichten hat. Dabei muss hervorgehoben werden, dass dieser Effekt durch die von den TeilnehmerInnen wahrgenommene Authentizität erklärt werden kann. Die Studie zeigt folglich, dass DMOs von Minderheitengebieten ihren einzigartigen Status als Marketingmittel ausnützen können, indem sie ihre Minderheitensprache bewusst auf der Website ihrer Destination verwenden., Tourism is a significant industry that is closely related to languages. However, until now, the influence of minority languages on tourists and their experience has not been sufficiently explored in the scientific literature. This master’s thesis investigates the influence of minority languages on websites of DMO’s (destination management organization) on the destination image as well as on customers’ visit and behavioural intentions. In order to test the presented relation, a laboratory experiment with a one-factor between-subjects design was developed after an extensive literature review. The presence of the factor minority language was manipulated by screenshots of the website of the destination Alta Badia (www.altabadia.org). Finally, the experiment was conducted with screenshots of the landing page and participants of a German panel data provider. The results of the study show that the presence of minority languages on websites of DMO’s has a positive impact on consumer responses such as destination image and visit intentions. It must be emphasized that this effect can be explained by the authenticity perceived by the participants. Consequently, the study shows that DMOs of minority areas can exploit their unique status as a marketing tool by consciously using their minority language on the destination website., Masterarbeit Universität Innsbruck 2022

Adventure tourism is considered a cornerstone of the tourism industry by the World Tourism Organisation and has experienced rapid growth prior to the COVID-19 pandemic. This growth was facilitated by ever more diversified consumer demand for adventure tourism, with a fusion of traditional Western markets and emerging Eastern markets that increasingly seek active outdoor experiences. Due to their nature-based location, adventure tourism experiences are expected to also be in high demand as part of the recovery of international travel from the pandemic. Yet, research that examines consumers’ adventure tourism perceptions, intentions, and influencing factors on their decision-making across cultures remains scarce. This study addresses these gaps, focusing on youth consumers due to their high importance for the global tourism industry and their ability to shape the behaviour of future generations of travellers. The Chinese youth market, which is compared to the Australian and German youth markets, is this study’s primary focus. Specifically, this study investigates four antecedents to youth consumers’ intention to participate in adventure tourism across cultures. These antecedents encompass (1) the youth consumers’ perceptions of adventure tourism, comprised of associated dimensions and attitudes towards those dimensions, (2) factors that drive intention, (3) potential barriers to intention, and (4) cultural traits that moderate these perceptions, drivers, and barriers. First, this study reviews the literature systematically to conceptualise adventure tourism. The derived framework highlights 22 dimensions of adventure tourism, differentiated into consumer-based, product-based, and hybrid pillars. Given the intent of this study to investigate influences on behavioural intention, this study then employs the Theory of Planned Behaviour (TPB) as a theoretical basis to guide empirical data iii collection. The TPB is a well-established theory on consumer behaviour and touris, Thesis (PhD Doctorate), Doctor of Philosophy (PhD), Dept Tourism, Sport & Hot Mgmt, Griffith Business School, Full Text

Older adults have high rates of chronic diseases, leaving them more vulnerable to associated mental health declines. Nevertheless, the intentions of older adults with chronic diseases to seek help from mental health support systems are low. Couched in the Theory of Planned Behaviour (TPB), this thesis aimed to 1) identify antecedents to help-seeking for mental health problems in older adults with chronic diseases, and 2) to design, develop and test a behaviour change intervention, promoting mental health help-seeking among older adults with chronic diseases in Australia. An overview of this thesis is presented in Chapter 1. A literature review on the relationship between mental health problems, chronic diseases, and help-seeking in older adulthood is then provided (Chapter 2). A scoping review was conducted, which mapped 49 articles that applied the TPB to mental health help-seeking in adults aged >18 years (Chapter 3). A considerable evidence base was found on the TPB for predicting mental health help-seeking intentions, and to a lesser extent behaviour. A survey instrument, to measure mental health help-seeking intentions among older adults (MHHS-OA), was developed and piloted with a sample of 54 adults aged 65 to 94 years living in metropolitan Perth, Western Australia (Chapter 4). The MHHS-OA demonstrated acceptable reliability and validity for measuring the TPB constructs of attitudes, subjective norms, and behavioural intention (Cronbach alphas .64 to .82). Modifications were made to improve the measurement of perceived behavioural control. The modified MHHS-OA was utilised in a cross-sectional study with 108 adults aged 65 to 93 years, living in metropolitan Perth, diagnosed with cardiovascular diseases, respiratory diseases, and/or type 2 diabetes (Chapter 5 and 6). The cross-sectional study sought to identify factors associated with intentions to seeking help, and barriers to seeking help, among older adults with chronic diseases. Using multiple linear regr

Introduction. Employment plays an important role in vocational development. However, not many studies of job search among international students have been reported. Aim. The current study aims to examine the relationship between self-efficacy, behavioural intentions, and perceived discrimination in the field of job search (JS). Methodology and research methods. The authors used Social Cognitive Model of Career Self-management (CSM) as the theoretical background to explain the relationships among the constructs of self-efficacy, behavioural intentions and perceived discrimination in JS. The study was conducted in a Chinese cultural context (Taiwan) with a sample of 301 international students from Southeast Asian countries. Structural Equation Modelling (SEM) was used to test the model about the relationships between the three variables in the study. Results and scientific novelty. The research findings show that self-efficacy strongly predicts behavioural intentions. Besides, self-efficacy partly mediates the influence of perceived discrimination on behavioural intentions. A quantitative research method was applied to investigate the population of international students, which has not been much reported in previous studies. This indicates that the influence of a contextual factor (e.g. perceived discrimination) on behavioural intentions is direct and indirect through self-efficacy. Practical significance. The research findings can be used by practitioners for enhancing self-efficacy and behavioural intentions as well as helping international students to cope with discrimination in the JS process., Введение. Трудоустройство играет важную роль в профессиональном развитии. Однако опубликовано не так много исследований по поиску работы иностранными студентами. Цель. Настоящее исследование направлено на изучение взаимосвязи между самоэффективностью, поведенческими намерениями и предполагаемой дискриминацией в области поиска работы. Методология и методы исследования. Авторы использовали социально-когнитивную модель карьерного самоуправления в качестве теоретической основы для объяснения связей между конструкциями самоэффективности, поведенческих намерений и предполагаемой дискриминации в области поиска работы. Исследование проводилось в китайском культурном контексте (Тайвань) с участием 301 иностранного студента из стран Юго-Восточной Азии. Моделирование структурных уравнений использовалось для проверки модели взаимосвязи между тремя переменными в исследовании. Результаты и научная новизна. Результаты проведенной работы показывают, что самоэффективность с большой степенью вероятности предсказывает поведенческие намерения. Кроме того, она частично опосредует влияние воспринимаемой дискриминации на поведенческие намерения. Авторы применили метод количественного исследования для изучения контингента иностранных студентов, о котором не так много сообщалось в предыдущих работах. Выяснилось, что влияние контекстуального фактора (например, предполагаемой дискриминации) на поведенческие намерения является прямым и косвенным посредством самоэффективности. Практическая значимость. Результаты настоящего исследования могут быть использованы специалистами для повышения самоэффективности и поведенческих намерений иностранных студентов, а также для оказания им помощи в преодолении дискриминации в процессе поиска работы., The authors would like to thank the students for their time and participation., Авторы выражают благодарность студентам за уделенное время и участие в исследовании.

Objective: Despite high risk for mental health problems, older adults with chronic diseases underutilise mental health services. This study applied the Theory of Planned Behaviour (TPB) to understand mental health help-seeking intentions among this population and identified factors which influence help-seeking intentions. Method: We conducted a cross-sectional study with a non-clinical sample of 108 older adults aged 65 years or over, living with cardiovascular disease, respiratory disease, and/or type 2 diabetes. TPB variables (attitudes, subjective norms, and perceived behavioural control), intentions to seek help, and additional factors (past help-seeking behaviour, quality of life, and physical health) were assessed using standardised questionnaires. Multiple linear regressions were conducted to identify predictors of help-seeking intentions. Results: 41% of the participants did not intend to seek help, and all three TPB variables were associated with help-seeking intentions. The traditional TPB model accounted for 69.7% of the variance in intentions, and the extended TPB model accounted for an additional 1.6% of the variance. Conclusions: Attitudes and perceived behavioural control have the strongest association with help-seeking intentions among older adults with chronic disease. Further research is needed to identify predictors of mental health help-seeking behaviour and to develop interventions to promote help-seeking in this population. KEY POINTS What is already known about this topic: 1. Older adults aged 65 years or over living with chronic disease are at an increased risk of mental health decline. 2. Older adults underutilise mental health services, and consequently mental health problems often go undiagnosed and untreated in this population. 3. A growing body of research has demonstrated the utility of the Theory of Planned Behaviour in predicting intentions to seek mental health support services. What this topic adds: 1. Most older adults with chronic

This study aims to investigate the effects of tourist engagement dimensions on revisit and Word of Mouth (WOM) intentions of heritage tourists. The data were collected from domestic tourists in the heritage city of Kashan, Iran. To analyse the collected data, this study applies Partial Least Squares–Structural Equation Modelling (PLS-SEM) as a symmetric analysis technique, as well as fuzzy-set Qualitative Comparative Analysis (fsQCA) as an asymmetric analysis approach to strengthen the findings. The findings of PLS-SEM showed the significant effect of the absorption dimension on revisit intention, whereas these results demonstrated the significant effects of the dimensions of interaction, and identification on WOM intention. However, the results of fsQCA identified more heterogeneous combinations of dimensions of visitor engagement to predict revisit and WOM intentions. Overall, this study contributes to the extant literature on tourist engagement by constructing a composite picture of tourist engagement dimensions on the behavioural intentions of heritage tourists. The study’s theoretical contributions, its restrictions and practical implications for heritage site operators are further discussed.

Despite the recognised importance of built heritage for sustainable development, and the multiple tools, recommendations, guidelines, and policies developed in recent years to support decision-making, good sustainable conservation practices often fail to be implemented. Challenges faced by practitioners often relate to external factors, and there is a gap in the understanding of the role of the nature of the designer and the behavioural dimension of the challenges in implementation. This research applies the Theory of Planned Behaviour (TPB) to verify how a building passport for sustainable conservation (BPSC) impacts design students’ intentions and actual design decisions towards built heritage conservation. This research aims to ascertain the role of the BPSC to affect attitudes, subjective norms, and intentions and ultimately change conservation behaviours. The results show that this tool has a positive contribution to reinforce existing attitudinal beliefs. Still, no significant changes were found in the overall conservation behaviours, suggesting that beliefs hindering implementation may more often be related to aesthetic reasons, creativity and innovation, and program requirements, than with beliefs regarding the sustainable performance of the building. This study demonstrates that using the TPB to analyse design processes in the context of built heritage is an innovative methodological approach that contributes to a deeper understanding of the psychological factors affecting sustainability and built heritage conservation decisions., Heritage & Technology, Architectural Engineering +Technology

Objective: Despite high risk for mental health problems, older adults with chronic diseases underutilise mental health services. This study applied the Theory of Planned Behaviour (TPB) to understand mental health help-seeking intentions among this population and identified factors which influence help-seeking intentions. Method: We conducted a cross-sectional study with a non-clinical sample of 108 older adults aged 65 years or over, living with cardiovascular disease, respiratory disease, and/or type 2 diabetes. TPB variables (attitudes, subjective norms, and perceived behavioural control), intentions to seek help, and additional factors (past help-seeking behaviour, quality of life, and physical health) were assessed using standardised questionnaires. Multiple linear regressions were conducted to identify predictors of help-seeking intentions. Results: 41% of the participants did not intend to seek help, and all three TPB variables were associated with help-seeking intentions. The traditional TPB model accounted for 69.7% of the variance in intentions, and the extended TPB model accounted for an additional 1.6% of the variance. Conclusions: Attitudes and perceived behavioural control have the strongest association with help-seeking intentions among older adults with chronic disease. Further research is needed to identify predictors of mental health help-seeking behaviour and to develop interventions to promote help-seeking in this population. KEY POINTS What is already known about this topic: 1. Older adults aged 65 years or over living with chronic disease are at an increased risk of mental health decline. 2. Older adults underutilise mental health services, and consequently mental health problems often go undiagnosed and untreated in this population. 3. A growing body of research has demonstrated the utility of the Theory of Planned Behaviour in predicting intentions to seek mental health support services. What this topic adds: 1. Most older adults with chronic

This study aims to investigate the effects of tourist engagement dimensions on revisit and Word of Mouth (WOM) intentions of heritage tourists. The data were collected from domestic tourists in the heritage city of Kashan, Iran. To analyse the collected data, this study applies Partial Least Squares–Structural Equation Modelling (PLS-SEM) as a symmetric analysis technique, as well as fuzzy-set Qualitative Comparative Analysis (fsQCA) as an asymmetric analysis approach to strengthen the findings. The findings of PLS-SEM showed the significant effect of the absorption dimension on revisit intention, whereas these results demonstrated the significant effects of the dimensions of interaction, and identification on WOM intention. However, the results of fsQCA identified more heterogeneous combinations of dimensions of visitor engagement to predict revisit and WOM intentions. Overall, this study contributes to the extant literature on tourist engagement by constructing a composite picture of tourist engagement dimensions on the behavioural intentions of heritage tourists. The study’s theoretical contributions, its restrictions and practical implications for heritage site operators are further discussed.

Despite the recognised importance of built heritage for sustainable development, and the multiple tools, recommendations, guidelines, and policies developed in recent years to support decision-making, good sustainable conservation practices often fail to be implemented. Challenges faced by practitioners often relate to external factors, and there is a gap in the understanding of the role of the nature of the designer and the behavioural dimension of the challenges in implementation. This research applies the Theory of Planned Behaviour (TPB) to verify how a building passport for sustainable conservation (BPSC) impacts design students’ intentions and actual design decisions towards built heritage conservation. This research aims to ascertain the role of the BPSC to affect attitudes, subjective norms, and intentions and ultimately change conservation behaviours. The results show that this tool has a positive contribution to reinforce existing attitudinal beliefs. Still, no significant changes were found in the overall conservation behaviours, suggesting that beliefs hindering implementation may more often be related to aesthetic reasons, creativity and innovation, and program requirements, than with beliefs regarding the sustainable performance of the building. This study demonstrates that using the TPB to analyse design processes in the context of built heritage is an innovative methodological approach that contributes to a deeper understanding of the psychological factors affecting sustainability and built heritage conservation decisions., Heritage & Technology, Architectural Engineering +Technology

This research addresses the performance gap between intentions towards a sustainable conservation of built heritage and its actual implementation. Socio-psychological models of human behaviour, such as the theory of planned behaviour (TPB), have been studying this dissonance between intention and behaviour, and allow to recognise latent critical factors. This paper provides a systematic literature review of research publications on the intersection of the topics of human behaviour, heritage, and sustainability. It aims to analyse how the TPB has been used in the field of sustainable conservation of built heritage. The studies are categorised according to the type of heritage, main actors targeted, aims, and methodology. A total of 140 publications were analysed. The results show a recent field of research. In the domain of built heritage conservation, behaviour is commonly addressed as a synonym of performance, targeting the building itself. Most publications relating socio-psychological constructs of behaviour and heritage sustainability can be found in the tourism and hospitality field, focusing on tourists’ and residents’ behaviours. The review shows that practitioners are still absent from the literature. However, research addressing other stakeholders shows that the theoretical framework can play an important role in the implementation of sustainable conservation practices in the built heritage., Heritage & Values, Architectural Engineering +Technology

This research addresses the performance gap between intentions towards a sustainable conservation of built heritage and its actual implementation. Socio-psychological models of human behaviour, such as the theory of planned behaviour (TPB), have been studying this dissonance between intention and behaviour, and allow to recognise latent critical factors. This paper provides a systematic literature review of research publications on the intersection of the topics of human behaviour, heritage, and sustainability. It aims to analyse how the TPB has been used in the field of sustainable conservation of built heritage. The studies are categorised according to the type of heritage, main actors targeted, aims, and methodology. A total of 140 publications were analysed. The results show a recent field of research. In the domain of built heritage conservation, behaviour is commonly addressed as a synonym of performance, targeting the building itself. Most publications relating socio-psychological constructs of behaviour and heritage sustainability can be found in the tourism and hospitality field, focusing on tourists’ and residents’ behaviours. The review shows that practitioners are still absent from the literature. However, research addressing other stakeholders shows that the theoretical framework can play an important role in the implementation of sustainable conservation practices in the built heritage., Heritage & Values, Architectural Engineering +Technology

This paper aims to examine the impact of TripAdvisor reviews on behavioural intentions, basing on travellers' trust towards the e-WOM reviews. Four factors are proposed for building travellers’ trust and behavioural intentions: information quality, credibility, adoption and usefulness. Trust is expected to mediate the relationship between eWOM attributes and travellers’ behavioural intention. Data from 410 travellers were analysed using Partial Least Square-Structural Equation Modeling (PLS-SEM), and the findings show that TripAdvisor e-WOM attributes (information credibility, adoption and usefulness) significantly influence the traveller's trust. Besides, traveller behavioural intention was influenced considerably by TripAdvisor eWOM information credibility and usefulness. Lastly, trust in e-WOM significantly mediates travellers' behavioural intention. This paper confirms the importance of eWOM in the context of the tourism industry and travellers' trust and behaviour towards online review, which altered how consumers behave before deciding to travel.

This paper aims to examine the impact of TripAdvisor reviews on behavioural intentions, basing on travellers' trust towards the e-WOM reviews. Four factors are proposed for building travellers’ trust and behavioural intentions: information quality, credibility, adoption and usefulness. Trust is expected to mediate the relationship between eWOM attributes and travellers’ behavioural intention. Data from 410 travellers were analysed using Partial Least Square-Structural Equation Modeling (PLS-SEM), and the findings show that TripAdvisor e-WOM attributes (information credibility, adoption and usefulness) significantly influence the traveller's trust. Besides, traveller behavioural intention was influenced considerably by TripAdvisor eWOM information credibility and usefulness. Lastly, trust in e-WOM significantly mediates travellers' behavioural intention. This paper confirms the importance of eWOM in the context of the tourism industry and travellers' trust and behaviour towards online review, which altered how consumers behave before deciding to travel.

Although intimate partner violence (IPV) is considered stereotypically as a gendered phenomenon, empirical evidence contradicts such gender asymmetry in reported rates of victimisation and perpetration. The current research explored the impact of stereotype priming on implicit attitudes associated with IPV victimisation (Study 1) and perpetration (Study 2), and further examined behavioural intentions associated with hypothetical gendered scenarios of IPV. Participants recruited in the United Kingdom were primed with either stereotype congruent, incongruent or no information about IPV victimisation (Study 1, n = 122) or perpetration rates (Study 2, n = 101). They then completed an Implicit Association Test and reported their subjective norms, self-efficacy, behavioural intentions, and outcome expectancies pertaining to different scenarios depicting gendered IPV. Findings indicate that priming an incongruent stereotype did not impact significantly on implicit or explicit attitudes toward IPV. Gendered scenarios were found to be influential on explicit attitudes, with IPV less likely to be identified toward male victims and considered more acceptable compared to when the victim was female. Moreover, individuals reported feeling more capable and likely to intervene in an act of IPV when the victim was female compared to male, were more likely to report such an incident, and anticipated greater outcomes. These findings highlight the need for an inclusive research approach that recognises men’s victimisation.

Although intimate partner violence (IPV) is considered stereotypically as a gendered phenomenon, empirical evidence contradicts such gender asymmetry in reported rates of victimisation and perpetration. The current research explored the impact of stereotype priming on implicit attitudes associated with IPV victimisation (Study 1) and perpetration (Study 2), and further examined behavioural intentions associated with hypothetical gendered scenarios of IPV. Participants recruited in the United Kingdom were primed with either stereotype congruent, incongruent or no information about IPV victimisation (Study 1, n = 122) or perpetration rates (Study 2, n = 101). They then completed an Implicit Association Test and reported their subjective norms, self-efficacy, behavioural intentions, and outcome expectancies pertaining to different scenarios depicting gendered IPV. Findings indicate that priming an incongruent stereotype did not impact significantly on implicit or explicit attitudes toward IPV. Gendered scenarios were found to be influential on explicit attitudes, with IPV less likely to be identified toward male victims and considered more acceptable compared to when the victim was female. Moreover, individuals reported feeling more capable and likely to intervene in an act of IPV when the victim was female compared to male, were more likely to report such an incident, and anticipated greater outcomes. These findings highlight the need for an inclusive research approach that recognises men’s victimisation.

The present research investigated positive and negative behavioural intentions towards Syrian refugees in Turkey. The behavioural intentions were examined in relation to national identification, perception of threat, and humanitarian concerns. A questionnaire was conducted among Turkish participants (n = 605) and the results showed that respondents made a distinction between negative and positive behavioural intentions towards Syrian refugees. Further, higher national identification was associated with more negative and less positive behavioural intentions, and perception of threat was responsible for these associations. In addition, humanitarian concern was associated with more positive behavioural intentions and less negative ones. Additionally, stronger humanitarian concern weakened the association between threat perceptions and negative behavioural intentions but also strengthened the association between higher threat and lower positive behavioural intentions.

Full Text, Thesis (PhD Doctorate), Doctor of Philosophy (PhD), Dept Tourism, Sport & Hot Mgmt, Griffith Business School, The growth in smartphones and mobile connectivity has seen a corresponding increase in mobile applications (apps). One area of growth has been travel apps, which enable people to plan travel, make bookings, or access information. The tourism industry has invested considerable resources and funds into travel apps that aim to improve the traveller experience. However, for their investments to be profitable, the industry must ensure that after the initial adoption, travel apps are continuously used as intended and are recommended by travellers to others. Thus, building on the expectationconfirmation model developed for information systems (Bhattacherjee, 2001b), this study developed and tested a conceptual framework to strengthen the understanding of travel app use by examining travellers’ post-adoption behavioural intentions. This study used a sequential mixed methods approach consisting of two stages: qualitative and quantitative. The first stage of the study employed in-depth interviews with 22 travel app users who had downloaded and used travel apps on their portable devices (i.e., smartphones or tablets) for a particular travel-related purpose in the last 12 months. The qualitative phase was used to propose an extended Bhattacherjee’s (2001b) model by identifying additional influential factors of functional value, hedonic value, satisfaction, and trust as predictors of travel app users’ continued use and recommendation intentions. It also identified several moderators including travel app types, familiarity, and technology proficiency. The second stage involved conducting an online survey. Data were collected from 509 travel app users to test the proposed model, using structural equation modelling and multigroup analyses. The results of the structural model indicated that continued use and recommendation intentions were directly influenced by perceived usefulness, ease of use, incentives, enjoyment, satisfaction, and trust, with perceived usefulness exerting the g

The growth in smartphones and mobile connectivity has seen a corresponding increase in mobile applications (apps). One area of growth has been travel apps, which enable people to plan travel, make bookings, or access information. The tourism industry has invested considerable resources and funds into travel apps that aim to improve the traveller experience. However, for their investments to be profitable, the industry must ensure that after the initial adoption, travel apps are continuously used as intended and are recommended by travellers to others. Thus, building on the expectationconfirmation model developed for information systems (Bhattacherjee, 2001b), this study developed and tested a conceptual framework to strengthen the understanding of travel app use by examining travellers’ post-adoption behavioural intentions. This study used a sequential mixed methods approach consisting of two stages: qualitative and quantitative. The first stage of the study employed in-depth interviews with 22 travel app users who had downloaded and used travel apps on their portable devices (i.e., smartphones or tablets) for a particular travel-related purpose in the last 12 months. The qualitative phase was used to propose an extended Bhattacherjee’s (2001b) model by identifying additional influential factors of functional value, hedonic value, satisfaction, and trust as predictors of travel app users’ continued use and recommendation intentions. It also identified several moderators including travel app types, familiarity, and technology proficiency. The second stage involved conducting an online survey. Data were collected from 509 travel app users to test the proposed model, using structural equation modelling and multigroup analyses. The results of the structural model indicated that continued use and recommendation intentions were directly influenced by perceived usefulness, ease of use, incentives, enjoyment, satisfaction, and trust, with perceived usefulness exerting the g, Thesis (PhD Doctorate), Doctor of Philosophy (PhD), Dept Tourism, Sport & Hot Mgmt, Griffith Business School, Full Text

‘Activity-equivalent’ food labels are believed to encourageconsumers to partake in exercise. This may occur by semanticpriming, where featuring images of physical activity increasesthe mental accessibility of the concept of exercise, making itmore ‘fluent’ and therefore more influential on people’sbehaviour. We tested how the format of labels (image vs.text) and representation of energy (‘activity’ vs. ‘calorie)affected mental accessibility of exercise in a word-fragmentcompletion task and participants’ behavioural intentions forexercise (N = 142). Participants exposed to calorie labelsproduced more exercise-related words and viewed animagined exercise scenario as shorter and more enjoyable.Images led to higher intentions to exercise than text whenthey described activities but they led to lower intentions toexercise than text when they described calories. Findingssuggest that activity labels do not trigger more activity relatedthoughts, but could increase exercise intentions only ifpresented in pictorial format.

Motivation, Satisfaction and Behavioral Intentions of Nautical Tourists visiting Ruta del Spondylus (Ecuador).To date, tourism activity is one of the most dynamic sectors of Ecuador. For this reason, the Public Administration has made a commitment to the sector, with public strategies already in place to renewing the destination positioning. At the same time, tourism diversification and seasonality are still remaining as challenges. In this context, nautical tourism stands as an opportunity for the country. The natural conditions it possess, together with the great potential for the socioeconomic development of tourism the nautical activity has, are some of the reasons that reinforce this statement. In response to the scarcity of scientific knowledge concerning the nautical consumer behaviour, this research proposes to undertake a contrasted analysis of the nautical tourism demand in Ruta del Spondylus (Ecuador). As a result of surveying 201 nautical tourists visiting this region during 2015, the study analyses the main differences between national and foreign tourists´ profile, travel motivations and satisfaction. It also reveals the relation that exists between satisfaction and future revisit intentions of these tourists. Although preliminary, the results provide the opportunity for developing practical recommendations for tourism practitioners and enterprises, aiming to contribute to a better design of destination promotional and positioning strategies, and to promote academic interest in the field, En la actualidad, el turismo es una de las actividades de mayor dinamismo de la economía ecuatoriana. Por este motivo, existe una creciente atención del sector público hacia el área, lo que ha aportado una mejora significativa en el posicionamiento del destino a nivel internacional. A su vez, son formalmente reconocidos la carencia de una correcta estructuración y diversificación de la oferta, y la alta estacionalidad turística, como problemas pendientes de solucionar. En este contexto, el turismo náutico constituye una oportunidad; por las potencialidades con que cuenta el país y por los beneficios socioeconómicos que produce la actividad náutica para el desarrollo turístico. Frente a la inexistencia de estudios previos, esta investigación se propone un análisis descriptivo de la demanda de turismo náutico en el destino Ruta del Spondylus (Ecuador). Como resultado de encuestar a 201 turistas náuticos durante su estancia en la región en 2015, se han podido contrastar las principales diferencias en el perfil, las motivaciones de viaje y la satisfacción que tienen los consumidores náuticos nacionales y extranjeros en el destino, así como la relación que existe entre la satisfacción y las intenciones futuras de regresar al destino. Los resultados de este estudio, aunque preliminares, contribuyen a elaborar una serie de recomendaciones prácticas, útiles a los gestores turísticos y empresarios, para el mejoramiento de sus estrategias de fidelización y posicionamiento del destino en el mercado nacional e internacional; así como a promover mayor interés académico en el área

Motivation, Satisfaction and Behavioral Intentions of Nautical Tourists visiting Ruta del Spondylus (Ecuador).To date, tourism activity is one of the most dynamic sectors of Ecuador. For this reason, the Public Administration has made a commitment to the sector, with public strategies already in place to renewing the destination positioning. At the same time, tourism diversification and seasonality are still remaining as challenges. In this context, nautical tourism stands as an opportunity for the country. The natural conditions it possess, together with the great potential for the socioeconomic development of tourism the nautical activity has, are some of the reasons that reinforce this statement. In response to the scarcity of scientific knowledge concerning the nautical consumer behaviour, this research proposes to undertake a contrasted analysis of the nautical tourism demand in Ruta del Spondylus (Ecuador). As a result of surveying 201 nautical tourists visiting this region during 2015, the study analyses the main differences between national and foreign tourists´ profile, travel motivations and satisfaction. It also reveals the relation that exists between satisfaction and future revisit intentions of these tourists. Although preliminary, the results provide the opportunity for developing practical recommendations for tourism practitioners and enterprises, aiming to contribute to a better design of destination promotional and positioning strategies, and to promote academic interest in the field, En la actualidad, el turismo es una de las actividades de mayor dinamismo de la economía ecuatoriana. Por este motivo, existe una creciente atención del sector público hacia el área, lo que ha aportado una mejora significativa en el posicionamiento del destino a nivel internacional. A su vez, son formalmente reconocidos la carencia de una correcta estructuración y diversificación de la oferta, y la alta estacionalidad turística, como problemas pendientes de solucionar. En este contexto, el turismo náutico constituye una oportunidad; por las potencialidades con que cuenta el país y por los beneficios socioeconómicos que produce la actividad náutica para el desarrollo turístico. Frente a la inexistencia de estudios previos, esta investigación se propone un análisis descriptivo de la demanda de turismo náutico en el destino Ruta del Spondylus (Ecuador). Como resultado de encuestar a 201 turistas náuticos durante su estancia en la región en 2015, se han podido contrastar las principales diferencias en el perfil, las motivaciones de viaje y la satisfacción que tienen los consumidores náuticos nacionales y extranjeros en el destino, así como la relación que existe entre la satisfacción y las intenciones futuras de regresar al destino. Los resultados de este estudio, aunque preliminares, contribuyen a elaborar una serie de recomendaciones prácticas, útiles a los gestores turísticos y empresarios, para el mejoramiento de sus estrategias de fidelización y posicionamiento del destino en el mercado nacional e internacional; así como a promover mayor interés académico en el área

Understanding the importance of the customer perception during the experience in the fitness centre is fundamental to comprehend behavioural intentions for fitness centre managers. This study attempts to understand how important and necessary is consumer’s assessment of service experience, perceived value, and behavioural intention, and the relationships among theses variables into group fitness class (GFC), and Virtual fitness class (VFC). Data was collected from 1.943 customers. The confirmatory factor analysis indicated an adequate goodness-of-fit-indexes for the model obtained. Structural equation modeling analysis revealed the positive and significant effect of service experience on customers’ perceived value and behavioural intention, but results show that perceived value has poor fit on behavioural intentions. The overall customer’s perception of GFC and VFC can be a focus for fitness centre’s managers aiming to improve fitness service supply related to new technologies in the fitness industry to increase intentions to repurchase.

Understanding the importance of the customer perception during the experience in the fitness centre is fundamental to comprehend behavioural intentions for fitness centre managers. This study attempts to understand how important and necessary is consumer’s assessment of service experience, perceived value, and behavioural intention, and the relationships among theses variables into group fitness class (GFC), and Virtual fitness class (VFC). Data was collected from 1.943 customers. The confirmatory factor analysis indicated an adequate goodness-of-fit-indexes for the model obtained. Structural equation modeling analysis revealed the positive and significant effect of service experience on customers’ perceived value and behavioural intention, but results show that perceived value has poor fit on behavioural intentions. The overall customer’s perception of GFC and VFC can be a focus for fitness centre’s managers aiming to improve fitness service supply related to new technologies in the fitness industry to increase intentions to repurchase.

Understanding the importance of the customer perception during the experience in the fitness centre is fundamental to comprehend behavioural intentions for fitness centre managers. This study attempts to understand how important and necessary is consumer’s assessment of service experience, perceived value, and behavioural intention, and the relationships among theses variables into group fitness class (GFC), and Virtual fitness class (VFC). Data was collected from 1.943 customers. The confirmatory factor analysis indicated an adequate goodness-of-fit-indexes for the model obtained. Structural equation modeling analysis revealed the positive and significant effect of service experience on customers’ perceived value and behavioural intention, but results show that perceived value has poor fit on behavioural intentions. The overall customer’s perception of GFC and VFC can be a focus for fitness centre’s managers aiming to improve fitness service supply related to new technologies in the fitness industry to increase intentions to repurchase.

Understanding the importance of the customer perception during the experience in the fitness centre is fundamental to comprehend behavioural intentions for fitness centre managers. This study attempts to understand how important and necessary is consumer’s assessment of service experience, perceived value, and behavioural intention, and the relationships among theses variables into group fitness class (GFC), and Virtual fitness class (VFC). Data was collected from 1.943 customers. The confirmatory factor analysis indicated an adequate goodness-of-fit-indexes for the model obtained. Structural equation modeling analysis revealed the positive and significant effect of service experience on customers’ perceived value and behavioural intention, but results show that perceived value has poor fit on behavioural intentions. The overall customer’s perception of GFC and VFC can be a focus for fitness centre’s managers aiming to improve fitness service supply related to new technologies in the fitness industry to increase intentions to repurchase.

Today’s rapid changing world highlights the influence and impact of technology in all aspects of learning life. Higher Education institutions in developed Western countries believe that these developments offer rich opportunities to embed technological innovations within the learning environment. This places developing countries, striving to be equally competitive in international markets, under tremendous pressure to similarly embed appropriate blends of technologies within their learning and curriculum approaches, and consequently enhance and innovate their learning experiences. Although many universities across the world have incorporated internet-based learning systems, the success of their implementation requires an extensive understanding of the end user acceptance process. Learning using technology has become a popular approach within higher education institutions due to the continuous growth of Internet innovations and technologies. Therefore, this paper focuses on the investigation of students, who attempt to successfully adopt e-learning systems at universities in Jordan. The conceptual research framework of e-learning adoption, which is used in the analysis, is based on the technology acceptance model. The study also provides an indicator of students’ acceptance of e-learning as well as identifying the important factors that would contribute to its successful use. The outcomes will enrich the understanding of students’ acceptance of e-learning and will assist in its continuing implementation at Jordanian Universities.

Today’s rapid changing world highlights the influence and impact of technology in all aspects of learning life. Higher Education institutions in developed Western countries believe that these developments offer rich opportunities to embed technological innovations within the learning environment. This places developing countries, striving to be equally competitive in international markets, under tremendous pressure to similarly embed appropriate blends of technologies within their learning and curriculum approaches, and consequently enhance and innovate their learning experiences. Although many universities across the world have incorporated internet-based learning systems, the success of their implementation requires an extensive understanding of the end user acceptance process. Learning using technology has become a popular approach within higher education institutions due to the continuous growth of Internet innovations and technologies. Therefore, this paper focuses on the investigation of students, who attempt to successfully adopt e-learning systems at universities in Jordan. The conceptual research framework of e-learning adoption, which is used in the analysis, is based on the technology acceptance model. The study also provides an indicator of students’ acceptance of e-learning as well as identifying the important factors that would contribute to its successful use. The outcomes will enrich the understanding of students’ acceptance of e-learning and will assist in its continuing implementation at Jordanian Universities.

Today’s rapid changing world highlights the influence and impact of technology in all aspects of learning life. Higher Education institutions in developed Western countries believe that these developments offer rich opportunities to embed technological innovations within the learning environment. This places developing countries, striving to be equally competitive in international markets, under tremendous pressure to similarly embed appropriate blends of technologies within their learning and curriculum approaches, and consequently enhance and innovate their learning experiences. Although many universities across the world have incorporated internet-based learning systems, the success of their implementation requires an extensive understanding of the end user acceptance process. Learning using technology has become a popular approach within higher education institutions due to the continuous growth of Internet innovations and technologies. Therefore, this paper focuses on the investigation of students, who attempt to successfully adopt e-learning systems at universities in Jordan. The conceptual research framework of e-learning adoption, which is used in the analysis, is based on the technology acceptance model. The study also provides an indicator of students’ acceptance of e-learning as well as identifying the important factors that would contribute to its successful use. The outcomes will enrich the understanding of students’ acceptance of e-learning and will assist in its continuing implementation at Jordanian Universities.

Today’s rapid changing world highlights the influence and impact of technology in all aspects of learning life. Higher Education institutions in developed Western countries believe that these developments offer rich opportunities to embed technological innovations within the learning environment. This places developing countries, striving to be equally competitive in international markets, under tremendous pressure to similarly embed appropriate blends of technologies within their learning and curriculum approaches, and consequently enhance and innovate their learning experiences. Although many universities across the world have incorporated internet-based learning systems, the success of their implementation requires an extensive understanding of the end user acceptance process. Learning using technology has become a popular approach within higher education institutions due to the continuous growth of Internet innovations and technologies. Therefore, this paper focuses on the investigation of students, who attempt to successfully adopt e-learning systems at universities in Jordan. The conceptual research framework of e-learning adoption, which is used in the analysis, is based on the technology acceptance model. The study also provides an indicator of students’ acceptance of e-learning as well as identifying the important factors that would contribute to its successful use. The outcomes will enrich the understanding of students’ acceptance of e-learning and will assist in its continuing implementation at Jordanian Universities.

Today’s rapid changing world highlights the influence and impact of technology in all aspects of learning life. Higher Education institutions in developed Western countries believe that these developments offer rich opportunities to embed technological innovations within the learning environment. This places developing countries, striving to be equally competitive in international markets, under tremendous pressure to similarly embed appropriate blends of technologies within their learning and curriculum approaches, and consequently enhance and innovate their learning experiences. Although many universities across the world have incorporated internet-based learning systems, the success of their implementation requires an extensive understanding of the end user acceptance process. Learning using technology has become a popular approach within higher education institutions due to the continuous growth of Internet innovations and technologies. Therefore, this paper focuses on the investigation of students, who attempt to successfully adopt e-learning systems at universities in Jordan. The conceptual research framework of e-learning adoption, which is used in the analysis, is based on the technology acceptance model. The study also provides an indicator of students’ acceptance of e-learning as well as identifying the important factors that would contribute to its successful use. The outcomes will enrich the understanding of students’ acceptance of e-learning and will assist in its continuing implementation at Jordanian Universities.

Today’s rapid changing world highlights the influence and impact of technology in all aspects of learning life. Higher Education institutions in developed Western countries believe that these developments offer rich opportunities to embed technological innovations within the learning environment. This places developing countries, striving to be equally competitive in international markets, under tremendous pressure to similarly embed appropriate blends of technologies within their learning and curriculum approaches, and consequently enhance and innovate their learning experiences. Although many universities across the world have incorporated internet-based learning systems, the success of their implementation requires an extensive understanding of the end user acceptance process. Learning using technology has become a popular approach within higher education institutions due to the continuous growth of Internet innovations and technologies. Therefore, this paper focuses on the investigation of students, who attempt to successfully adopt e-learning systems at universities in Jordan. The conceptual research framework of e-learning adoption, which is used in the analysis, is based on the technology acceptance model. The study also provides an indicator of students’ acceptance of e-learning as well as identifying the important factors that would contribute to its successful use. The outcomes will enrich the understanding of students’ acceptance of e-learning and will assist in its continuing implementation at Jordanian Universities.

Drawing on literature from environmental psychology, the present study examined place attachment as a second-order factor and investigated its relationships with place satisfaction and visitors’ low and high effort pro-environmental behavioural intentions. Confirmatory factor analysis and structural equation modelling were used to test a model using a sample of 452 visitors at the Dandenong Ranges National Park, in Australia. Results supported the four-dimensional second-order factor of place attachment and indicated (a) positive and significant effects of place attachment on both low and high effort proenvironmental behavioural intentions of park visitors, (b) a significant and positive influence of place attachment on place satisfaction, (c) a significant and positive effect of place satisfaction on low effort pro-environmental behavioural intentions, and (d) a negative and significant influence of place satisfaction on high effort pro-environmental behavioural intentions. The main theoretical contribution relates to the inclusion of the four dimensions of place attachment in a single model. Findings are discussed with respect to their applied and theoretical relevance.

Brand personality is recognized as a key platform for developing a loyal customer base for service organizations. When it comes to the modern retail sector, self-service supermarkets are highly concerned about branding strategies for attracting customers to their stores. However, the impacts of brand personality of supermarkets can vary in different cross-cultural contexts. Hence, in this study, researchers examined this issue by selecting two samples: from Sri Lanka and from the Czech Republic, with the purpose of comparing the impact of brand personality on customer behavioral intentions in two different cultural contexts. For the first sample, 150 regular shoppers were randomly selected in Colombo (Sri Lanka), and data was collected from a researcher administrated questionnaire. The second sample was drawn from Zlin, (the Czech Republic) where data was collected from 120 customers via using a self-administrated questionnaire. Principle component analysis and multiple regressions were used for data analysis and for testing hypotheses. This paper concludes by explaining the implications for modern retailers in designing their branding strategies, and by comparing which aspects of brand personalities of supermarkets are important in two different contexts.

Brand personality is recognized as a key platform for developing a loyal customer base for service organizations. When it comes to the modern retail sector, self-service supermarkets are highly concerned about branding strategies for attracting customers to their stores. However, the impacts of brand personality of supermarkets can vary in different cross-cultural contexts. Hence, in this study, researchers examined this issue by selecting two samples: from Sri Lanka and from the Czech Republic, with the purpose of comparing the impact of brand personality on customer behavioral intentions in two different cultural contexts. For the first sample, 150 regular shoppers were randomly selected in Colombo (Sri Lanka), and data was collected from a researcher administrated questionnaire. The second sample was drawn from Zlin, (the Czech Republic) where data was collected from 120 customers via using a self-administrated questionnaire. Principle component analysis and multiple regressions were used for data analysis and for testing hypotheses. This paper concludes by explaining the implications for modern retailers in designing their branding strategies, and by comparing which aspects of brand personalities of supermarkets are important in two different contexts.

This study examined how mentoring support, peer influence and individual attributes of early career accountants (ECA) influence their ethical evaluations and behavioural intentions. Respondents indicate that their evaluation of the seriousness of the ethical conflict is affected by the perceived standard of ethical conduct of their peers, their personal ethical orientation, the extent of ethics education at university, and gender. ECAs' evaluation of a senior colleague's unethical behaviour is affected by mentoring support and the perceived standard of ethical conduct of peers. In terms of ECAs' willingness to contact accounting professional bodies for ethical advice, the size of the accounting firm and the extent of their ethics education at university are significant factors. Furthermore, the likelihood of respondents choosing a more ethical decision is correlated with his or her individual ethical orientation and the extent of ethics education at university.

The banking industry has globalised as a result of the many technology innovations created by the internet. The electronic commerce (e-commerce) industry is a result of these technological innovations that have revolutionised the way both consumers and businesses conduct business. In the past decade, banks have encouraged the use of e-commerce and most people are now comfortable conducting their banking online. More recently, mobile commerce (m-commerce) has started to gain momentum and an increasing amount of people are conducting their banking on mobile phone devices instead of through the internet. Mobile banking is a technological innovation that people adopt in different ways depending on internal and external environmental influences. In this paper, a social cognitive theoretical framework is adopted to understand an individual’s intention to adopt mobile banking. A conceptual model is proposed, which helps to explain how environmental influences affect an individual’s intention to adopt mobile banking. Implications for mobile banking and m-commerce industry are stated along with suggestions for future research on technological innovations.

This paper provides conceptual and empirical insights into consumers’ evaluations of online services and their consequent behavioural intentions. We show that behavioural intentions in online contexts are driven primarily by two factors, namely online service satisfaction and perceived service quality. Perceived sacrifice and service quality are found to have an indirect effect on online service satisfaction through their influences on perceived value associated with the online service. In addition, we examine the moderating effects of product involvement and discuss the implications of our research findings.

Competition in the mobile services industry is intense, with players in the industry offering generally similar subscription plans. Opportunities are few for differentiating one service provider from another. In the light of prior research suggesting value is multi-dimensional, the present study, which examines how these dimensions impact customer satisfaction and repurchase intentions, provides differentiation opportunities for mobile service providers through focusing on value dimensions that are important to customers. Of six perceived value dimensions examined in the present research, value for money, reputation and social value dimensions had significant effects on customer satisfaction and repurchase intentions. One way for companies in the highly commoditized mobile service industry to minimize customer defection is to enhance their relationships with customers. However, as relationship building comes with a cost, it is of interest for companies to know whether certain customer groups will reciprocate more than others with loyalty if they are satisfied. The results from the present study show customer relationship inclination, the customer attribute examined, did not moderate the relationship between customer satisfaction and repurchase intention. Finally, recent studies have differentiated measures of repurchase intentions on the basis of volition levels and have suggested that better model fit can be achieved when higher volition measures are used. Intentions-as-expectations represents the lower volition end and intentions-as-wants represents the higher volition end of intention measure. However, the present study did not find any significant differences in model fit with the different intention measures used., Thesis (Ph.D.)--University of Western Australia, 2008

The motivation for pursuing this topic was stimulated by the view that theory relating to tourist behaviour, while plentiful, was descriptive and lacked empirical support. A critical multi-disciplinary review of contemporary theories of human behaviour led to the identification of a theoretical perspective that shows some promise as a predictor of tourist behaviour. The review additionally established that the role of cultural values, and emotions as predictors of behaviour or behavioural intentions, have been under-represented in the tourism literature. Emerging evidence suggests that tourism practitioners have much to gain by taking emotions into consideration, and tourism researchers have more work to do in order to understand the culture/behaviour link. A number of models have been identified as suitable for operationalising these constructs and the review concluded with recommendations for future research.

This study focuses on the proposal and contrasting of a model that emphasizes the cognitive-affective nature of satisfaction and, hence, integrates research on the standard satisfaction model (e.g., disconfirmation paradigm) with environmental psychology. Satisfaction effects are also analyzed in this study, making it possible to confirm the direct relationships between cognitive and affective satisfaction antecedents with behavioral intentions. From an empirical point of view, a study of 400 visitors to leisure and tourism services was conducted to test the causal relationships. The hypothesized model was analyzed using path analysis. Overall, it is corroborated the proposed model, supporting disconfirmation, emotional and satisfaction effects. This study identifies further relationships, which help in understanding the role of emotions in marketing (e.g., the relationships between disconfirmation- emotions-satisfaction-behavioral intentions). Thus, an important result suggests that the pleasure dimension of emotions will influence not only satisfaction but also loyalty towards the leisure service. Among the managerial implications, we suggest that services should be managed taking into account a new approach towards customer loyalty, Este trabajo se centra en la propuesta y contraste de un modelo que pone de relieve la naturaleza cognitiva-afectiva de la satisfacción y, en este sentido, integra el tradicional paradigma de la disconfirmación con elementos afectivos procedentes de la psicología ambiental. Adicionalmente, se estudian las consecuencias de la satisfacción, lo que permite confirmar las relaciones directas entre los antecedentes cognitivos y afectivos de la satisfacción con las intenciones de comportamiento. Desde una perspectiva empírica, se lleva a cabo un estudio a 400 visitantes de servicios de ocio y turismo, con la finalidad de analizar las relaciones causales del modelo. Mediante el contraste del modelo utilizando path análisis, se confirman los efectos de la disconfirmación, emociones y satisfacción. Adicionalmente, el trabajo identifica nuevas relaciones que contribuyen a la mayor comprensión de las emociones en marketing, destacándose que el agrado no sólo influye directamente en la satisfacción, sino también en su lealtad. Entre las implicaciones prácticas se propone gestionar los servicios tomando en consideración las emociones como un nuevo enfoque para la fidelización del cliente Este trabajo se centra en la propuesta y contraste de un modelo que pone de relieve la naturaleza cognitiva-afectiva de la satisfacción y, en este sentido, integra el tradicional paradigma de la disconfirmación con elementos afectivos procedentes de la psicología ambiental. Adicionalmente, se estudian las consecuencias de la satisfacción, lo que permite confirmar las relaciones directas entre los antecedentes cognitivos y afectivos de la satisfacción con las intenciones de comportamiento. Desde una perspectiva empírica, se lleva a cabo un estudio a 400 visitantes de servicios de ocio y turismo, con la finalidad de analizar las relaciones causales del modelo. Mediante el contraste del modelo utilizando path análisis, se confirman los efectos de la disconfirmación, emociones y satisfacción. Adicion

This study focuses on the proposal and contrasting of a model that emphasizes the cognitive-affective nature of satisfaction and, hence, integrates research on the standard satisfaction model (e.g., disconfirmation paradigm) with environmental psychology. Satisfaction effects are also analyzed in this study, making it possible to confirm the direct relationships between cognitive and affective satisfaction antecedents with behavioral intentions. From an empirical point of view, a study of 400 visitors to leisure and tourism services was conducted to test the causal relationships. The hypothesized model was analyzed using path analysis. Overall, it is corroborated the proposed model, supporting disconfirmation, emotional and satisfaction effects. This study identifies further relationships, which help in understanding the role of emotions in marketing (e.g., the relationships between disconfirmation- emotions-satisfaction-behavioral intentions). Thus, an important result suggests that the pleasure dimension of emotions will influence not only satisfaction but also loyalty towards the leisure service. Among the managerial implications, we suggest that services should be managed taking into account a new approach towards customer loyalty, Este trabajo se centra en la propuesta y contraste de un modelo que pone de relieve la naturaleza cognitiva-afectiva de la satisfacción y, en este sentido, integra el tradicional paradigma de la disconfirmación con elementos afectivos procedentes de la psicología ambiental. Adicionalmente, se estudian las consecuencias de la satisfacción, lo que permite confirmar las relaciones directas entre los antecedentes cognitivos y afectivos de la satisfacción con las intenciones de comportamiento. Desde una perspectiva empírica, se lleva a cabo un estudio a 400 visitantes de servicios de ocio y turismo, con la finalidad de analizar las relaciones causales del modelo. Mediante el contraste del modelo utilizando path análisis, se confirman los efectos de la disconfirmación, emociones y satisfacción. Adicionalmente, el trabajo identifica nuevas relaciones que contribuyen a la mayor comprensión de las emociones en marketing, destacándose que el agrado no sólo influye directamente en la satisfacción, sino también en su lealtad. Entre las implicaciones prácticas se propone gestionar los servicios tomando en consideración las emociones como un nuevo enfoque para la fidelización del cliente Este trabajo se centra en la propuesta y contraste de un modelo que pone de relieve la naturaleza cognitiva-afectiva de la satisfacción y, en este sentido, integra el tradicional paradigma de la disconfirmación con elementos afectivos procedentes de la psicología ambiental. Adicionalmente, se estudian las consecuencias de la satisfacción, lo que permite confirmar las relaciones directas entre los antecedentes cognitivos y afectivos de la satisfacción con las intenciones de comportamiento. Desde una perspectiva empírica, se lleva a cabo un estudio a 400 visitantes de servicios de ocio y turismo, con la finalidad de analizar las relaciones causales del modelo. Mediante el contraste del modelo utilizando path análisis, se confirman los efectos de la disconfirmación, emociones y satisfacción. Adicion

This is an Accepted Manuscript of an article published by Taylor & Francis in TOURISM RECREATION RESEARCH on 21/10/2021, available online: https://doi.org/10.1080/02508281.2021.1981092

This is an Accepted Manuscript of an article published by Taylor & Francis in AUSTRALIAN JOURNAL OF PSYCHOLOGY on 19/07/2021, available online: https://doi.org/10.1080/00049530.2021.1952850

There have been substantial researches investigating the effects of corporate social responsibility (CSR) on corporate financial performance and long-term economic well-being. However, relatively little of researches or studies have been conducted based on the correlation of CSR and consumer behaviours, especially in developing countries or emerging markets. In this regard, this study addresses certain issues examining the effects of CSR on Chinese consumers’ buying behaviours in the industry of dairy by using a quantitative research method. Based on prior academic literatures in this field and attitude-behaviour theoretical framework, this paper postulates that CSR influence consumers’ attitudes, evaluation and identification towards a CSR brand. At the same time, customer’s attitudes of CSR brands, as their affective states of mind, will also influence their subsequent purchase behaviours (e.g., purchase intentions, loyalty intentions, word-of-mouth) regarding firms with CSR practices. 161 valid questionnaires were collected online and data in this case was analysed by using SPSS. Results of this research find that CSR has a significant effect on increasing customers’ emotions and evaluations towards CSR brands. But the effects of it on consumers’ behavioural intentions are more complicated than expectation. In addition, the study provides empirical evidence to support the link between customers’ knowledge of CSR and their buying behaviours towards CSR dairy corporations in the context of China. This paper was finally concluded by discussing the implications of these findings for managers and further research.