1. Inpatient Care Experiences Differ for VA and Non-VA Hospitals, With Different Patterns by Health, Race, and Ethnicity.
- Author
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Elliott MN, Beckett MK, W Cohea C, Lehrman WG, Goldstein E, Schaefer JH, Giordano LA, and Saliba D
- Abstract
This article estimates differences and difference-in-differences in patient experiences for Veterans Health Administration (VA) compared to non-VA patients in 2017, when there was concern about the health quality of VA hospitals, and in 2021, the second year of the COVID-19 pandemic, both overall, and for specific patient groups. We used data from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. In 2017, HCAHPS performance was somewhat better for non-VA than for VA hospitals, with Care Transition being the only measure for which VA hospitals performed better on average. By 2021, HCAHPS performance was better for VA than for non-VA hospitals for all but two measures (Quietness and Discharge Information), for which there were no differences from non-VA hospitals. In 2017, the VA provided worse experiences than non-VA hospitals for Black and poor-health patients; in 2021, VA hospitals outperformed non-VA hospitals for these, and all patient subgroups examined., Competing Interests: Declaration of Conflicting InterestsThe author(s) declared the following potential conflicts of interest with respect to the research, authorship, and/or publication of this article: James Schaefer is an employee the VA, whose performance is being evaluated; Debra Saliba is also affiliated with the VA; neither had a role in the design of the analysis. Beyond this, the authors declare no conflict of interest. However, William G. Lehrman and Elizabeth Goldstein are employees of the sponsoring agency, the Centers for Medicare & Medicaid Services. The ideas expressed in this article are solely those of the authors, and no endorsement of these views or opinions by the authors’ institutions or funders is expressed or implied.
- Published
- 2024
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