1. Communication Skills: Information-Seeking Interviews Author Charles, David, Fleetwood-Walker, Pat, and Luck, Michael Published 1985 Full Text View/download PDF
2. What the Information Analyst Should Know about Body Language Author Jenkins, A. Milton and Johnson, Randall D. Published 1977 Full Text View/download PDF
3. A Theoretically Grounded Approach to Assist Memory Recall during Information Requirements Determination Author Moody, Janette W., Blanton, J. Ellis, and Cheney, Paul H. Published 1998