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A laboratory experiment assessed the impact of the dialogue technique on virtual team relational development and meeting outcomes by comparing team interactions in traditional face-to-face teams and teams interacting via video-conferencing systems in China. The results showed that virtual teams with a shared understanding could help teams obtain improved team meeting outcomes, approaching the level of traditional face-to-face teams.

The impact of demographics, media experience, media richness perception, and national culture on media preferences are examined to assess the users' preferences for instant messaging (IM) compared to other traditional and new communication media, face-to-face, telephone, email, and short messaging service (SMS) in two distinct cultures, Australia and China. Email is clustered with face-to-face and telephone as the most preferred media for any communication activity, while IM and SMS are clustered together and are the least preferred media for communication.