1. Access to orthopedic specialist service in Ontario via eConsult
- Author
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Hadden, William J., Guglani, Sheena, Sakanovic, Alenko, Liddy, Clare, Keely, Erin, and Meulenkamp, Brad
- Subjects
Telemedicine -- Evaluation ,Orthopedics -- Access control ,Health ,Health care industry - Abstract
Background: Increasing strain on public health resources in Canada, in particular with respect to accessing specialist care, necessitates the exploration of alternative models of care. The aim of this study was to assess the efficacy of electronic consultation (eConsult) in providing orthopedic surgery specialist service to patients in the Champlain Local Health Integration Network (LHIN) of Ontario. Methods: This was a cross-sectional review of all 564 Champlain LHIN orthopedic surgery referral requests received via the Champlain Building Access to Specialist service through the eConsult (BASE) system in 2017. Primary outcome measures were impact on primary care provider (PCP) referral pattern and time to receive orthopedic consultation. Results: eConsult prevented unnecessary in-person consultation 64% of the time, while PCP referral decisions were modified 51% of the time. Of all eConsults, 94% were rated as valuable to PCPs in their practice and 97% of eConsults resulted in actionable advice. eConsults took an average of 14.5 minutes of specialist time to complete, and the mean time from referral to response was 3.7 days. Conclusion: The eConsult system spares unnecessary consultation to orthopedic surgery; catches important referrals that would have otherwise been missed; saves time for patients, PCPs and orthopedic surgeons; and improves efficiency in a socialized health care system. Contexte : La pression croissante exercee sur les ressources de sante publique au Canada, tout particulierement en matiere d'acces a des soins specialises, necessite l'exploration de modeles de soins alternatifs. Par consequent, le but de la presente etude etait d'evaluer l'efficacite de la consultation electronique (eConsult) sur la prestation de services specialises en chirurgie orthopedique aux patients du Reseau local d'integration des services de sante (RLISS) Champlain, en Ontario. Methodes : Il s'agit d'une revue transversale de l'ensemble des 564 demandes de consultation en chirurgie orthopedique recues au RLISS Champlain au moyen du service Building Access to Specialists de Champlain associe au systeme de consultation electronique eConsult BASE pour l'annee 2017. Les criteres d'evaluation primaires etaient l'effet des habitudes d'orientation des fournisseurs de soins de sante primaires et la duree de la periode entre la demande et l'obtention de la consultation en orthopedie. Resultats : Le systeme eConsult a evite des consultations en personne inutiles dans 64 % des cas, alors que les fournisseurs de soins de sante primaires ont modife leurs decisions d'orientation dans 51 % des cas. De toutes les consultations eConsult, les fournisseurs de soins de sante primaires ont note que 94 % d'entre elles etaient utiles et que 97 % aboutissaient a un conseil pratique. Une consultation electronique eConsult prenait en moyenne 14,5 minutes du temps du specialiste et la duree de l'intervalle entre la demande de consultation et la reponse etait de 3,7 jours. Conclusion : Le systeme eConsult evite des demandes de consultation en chirurgie orthopedique inutiles, il detecte les demandes de consultation importantes qui seraient autrement perdues, il permet aux patients, aux fournisseurs de soins de sante primaires et aux chirurgiens orthopediques de ne pas perdre leur temps et il ameliore l'efficacite dans un systeme de soins de sante socialise., Wait times for specialist services, including orthopedic surgery, are growing in Canada owing to the inability of the limited resources provided by a socialized health care system to meet the [...]
- Published
- 2022
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