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2. Can CRM survive integrating franchisees with a corporate giant?
3. The role of vendor in eCRM tool development
4. A BPR case study at Honeywell
5. The role of creativity in business improvement paradigms: US versus Japanese firms
6. Reengineering the human resource information system at Gamma
7. IT solutions for data integration at europroducts, inc.*: A case study
8. The value of creativity in business process re‐engineering
9. Call for papers
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