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Discusses results of interviews at Canadian public libraries that were conducted to determine who users thought were responsible for collection development. Concludes that librarian's work is misunderstood because of its hidden nature and suggests implications for the image of librarians, recruitment, and staffing and funding of libraries. (Contains 73 references.) (Author/LRW)

Examines users' accounts of asking reference questions in Canadian public or academic libraries. Discusses problems, including failure to conduct a reference interview, unmonitored referral, and failure to ask follow-up questions; and considers how the availability of electronic resources, including the Web, has changed reference transactions and affected users' experiences. (Author/LRW)

Identified the effects of government information policy on accessibility, use, and users by investigating policy effects on a government agency, Statistics Canada. Presents a case study and discusses bibliometric research on the use of statistics sources, examining Canadian social science journal articles in economics, education, geography, political science, and sociology. (PEN)