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Background: In many urban areas, 80% to 90% of pollutant emissions are generated by road traffic, particularly from heavy vehicles. With the anticipated surge in e-commerce logistics, the need for effective urban mobility control measures has become urgent, focusing on traffic restrictions and efficient enforcement tools. This work introduces Log-ON, a multi-stakeholder information system designed to facilitate the implementation and management of sustainable traffic restrictions. Methods: The proposed system was developed through extensive literature reviews, expert consultations, and feedback from logistics fleet managers. User-centered mock-ups were created for various stakeholders, including the public, regulatory authorities, logistics operators, and enforcement agencies, ensuring that the system effectively addresses a diverse set of needs. Results: By taking into account a wide range of influencing factors, Log-ON functions as a decision-support tool designed to optimize access restrictions for vehicles, particularly heavy vehicles, in urban environments. Conclusions: Log-ON’s adoption promises significant improvements in urban mobility by reducing traffic-related pollution and fostering healthier, cleaner cities. However, traffic restrictions could increase delivery costs, potentially disrupting logistics operations. To address this, the development of new business models for last-mile delivery is essential, ensuring that sustainable traffic management strategies align with the economic challenges faced by logistics providers.

This work presents a deep learning framework for analyzing urban mobility by extracting knowledge from messages collected from Twitter. The framework, which is designed to handle large-scale data and adapt automatically to new contexts, comprises three main modules: data collection and system configuration, data analytics, and aggregation and visualization. The text data is pre-processed using NLP techniques to remove informal words, slang, and misspellings. A pre-trained, unsupervised word embedding model, BERT, is used to classify travel-related tweets using a unigram approach with three dictionaries of travel-related target words: small, medium, and big. Public opinion is evaluated using VADER to classify travel-related tweets according to their sentiments. The mobility of three major cities was assessed: London, Melbourne, and New York. The framework demonstrates consistently high average performance, with a Precision of 0.80 for text classification and 0.77 for sentiment analysis. The framework can aggregate sparse information from social media and provide updated information in near real-time with high spatial resolution, enabling easy identification of traffic-related events. The framework is helpful for transportation decision-makers in operational control, tactical-strategic planning, and policy evaluation. For example, it can be used to improve the management of resources during traffic congestion or emergencies.