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Objetivo: identificar a influência dos registros no prontuário como um dos fatores associados à glosa técnica. Método: estudo quantitativo analítico, de campo, transversal, no ano de 2018, em dois hospitais. Analisados 324 demonstrativos de pagamento, sendo cinco operadoras de cada hospital. Nestes demonstrativos, estão descritos códigos de glosa referentes à Tabela de Domínio de Troca de Informações de Saúde Suplementar (TISS). Resultados: nos hospitais 1 e 2, a glosa técnica de material foi maior que a de medicamento, sendo 90,99% e 84,79%, respectivamente. Os fatores associados à glosa técnica foram o tempo de permanência; p= 0,001 no hospital 1 e p= 0,01 no 2 e tipo de internação no hospital 2 com p= 0,000. O hospital 1, apresentou R$ 2.305,61 (2,28%) de glosa em nove prontuários. Contudo, todos apresentaram registros de relatório técnico, que pode ser recursado. Resultado diferente do hospital 2, onde foram glosados 43 prontuários, no valor de R$ 31.181,14 (17,82%) e, desse valor, R$ 3.096,13 são referentes aos códigos de material e de medicamentos, não tendo registros em prontuários e não sendo possível fazer recurso, acarretando perda. Conclusão: nos dois hospitais, o valor da glosa técnica de material foi maior. Há evidência de que o tempo de permanência pode gerar glosa, e quanto ao registro no prontuário, este influencia na glosa e, quando ausente, gera perda financeira. A utilização do TISS padroniza os motivos de glosas, favorece a realização da justificativa do recurso, facilita a análise dos registros e auxilia no controle do pagamento do serviço prestado.

The tax burden has been object of intense discussion in the last two decades. Within of the politic of payroll exoneration, it was expected to relieve the burden of tax in Brazil. It was implemented the replacement of the employer´s contribution by the incidence on invoice revenue. It was evaluated the impact of these measures on the economy and the several legislative modifications . The way of how was implemented the payroll exoneration was considered wrong under the legal and economic perspective.

Our study aimed to map, describe and, validate the audit, account billing and billing reports processes in a large, private general hospital. An exploratory, descriptive, case report study. We conducted non-participatory observation moments in Internal Audit Sectors and Billing Reports from the hospital, aiming to map the processes which were the study objects. The data obtained was validated by internal and external audit specialists in hospital bills. The described and illustrated processes in three flow-charts favor professionals to rationalize their activities and the time spent in hospital billing, avoiding or minimizing the occurrence of flaws and, generating more effective financial results. The mapping, the description and the audit validation process and billing and, the billing reports propitiated more visibility and legitimacy to actions developed by auditor nurses.

The objective of this exploratory study was to describe and map out the billing process in a public tertiary-level university hospital specialized in cardiology and pulmonology. In the period between May and June of 2012, we identified and documented the steps in the process validated by the professionals involved in the hospital bill audit service. We found that during billing pre-analysis, auditors make corrections to justify the billing of procedures and to avoid unwarranted billing and loss of revenue. Mapping out the process allowed us to propose strategies to minimize the time for presenting bills to payment sources. By bringing visibility to this process, which is fundamental for the economic-financial balance of the studied hospital, we bring such knowledge to the public domain. Thus, it is accessible to other health organizations that wish to increment their revenue and reduce divergences between patient charts and the patient’s hospital bill. doi: 10.5216/ree.v16i3.23487.