1. INTELLIGENT MACHINES AND TEAMWORK: HELP OR HINDRANCE?
- Author
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BEI YAN, LEWIS, KYLE, FIGGE, PATRICK, HOLLINGSHEAD, ANDREA B., ALEXANDER, KRISTEN STEVES, YOUNG JI KIM, and CHENGYU FANG
- Abstract
Whereas research has examined how AI affects individual work, few studies explore the impact on task-performing teams. In an experiment, we compared the process and performance of teams with access to an embodied intelligent personal assistant (EIA) to those without access. We expected that EIA use would enhance team performance in the short term but interfere with the development of a transactive memory system (TMS). A TMS is a collective memory system that has strong positive effects on sustained team performance. Results showed that EIA use did not enhance team performance and seemed harmful to the development of a TMS. [ABSTRACT FROM AUTHOR]
- Published
- 2020
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