Search

Visitor reviews written on Google Reviews can show the quality of a product or business. It can also indirectly be a promotion that attracts new consumers. There is a lot of information that can be processed from Google Review that is useful for improving business quality and customer satisfaction. One method that can be used to analyze review data is sentiment analysis. This study analyzed the reviews of coffee shop visitors in the Yogyakarta area written on Google Rewies using the Naïve Bayes Method. Visitor reviews were analyzed using sentiment analysis to see if visitor reviews tend to be positive or negative. Coffee shop business voters can see the level of customer satisfaction and find out what things need to be maintained and improved to increase customer satisfaction. The results of the sentiment analysis showed that more words were detected as positive than negative. Coffee shop visitors in Yogyakarta showed more positive emotions about their experiences when visiting coffee shops, which means most visitors were satisfied with the services and products offered by coffee shop owners in Yogyakarta. Visitors most often wrote about good coffee, price, friendly, suitable, spacious parking, hanging out, comfort, food, service, taste, and working space. Thus, coffee shop owners should focus on those things to increase their customer satisfaction. [ABSTRACT FROM AUTHOR]

The fate of women workers during the pandemic is quite worrying. The role of women's triple burden in these times is getting heavier. Mental workload is a multidimensional construct that demands attention, performance, and skills of workers according to their work environment. This study aims to find out the mental burden felt by female workers during the pandemic. The subjects of this study were female educators at the University of Balikpapan. Five subjects feel a Very high mental burden on work activities during a pandemic, namely subjects 06, 14, 19, 23, and 25. There are 18 subjects who feel a high mental burden including subjects 3, 4, 5, 7, 8, 10, 12, 13, 16, 17, 18, 20, 21, 26, 28, 29, 30, and 31. Then, 3 subjects felt a moderate mental load, and 2 subjects felt a low mental load. If average, then the mental workload of female educators at the University of Balikpapan is 56.623 categorized as high. This study also seeks to investigate the correlation between the perceived workload of the subjects and several factors including age, marital status, education level, address, family size, income, COVID-19 survivor status, and family members who are COVID-19 survivors. The result showed that the number of family members is the only significant factor that influences the mental workload. [ABSTRACT FROM AUTHOR]