1. Mapping ward managers’ core competencies using the Balanced Scorecard model.
- Author
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Mozzarelli, Fabio, Catinella, Antonina, and Tuccio, Chiara
- Subjects
CLINICAL medicine ,TEAMS in the workplace ,NURSE administrators ,OCCUPATIONAL roles ,FOCUS groups ,KEY performance indicators (Management) ,QUESTIONNAIRES ,STATISTICAL sampling ,TEAM nursing ,HOSPITAL nursing staff ,HOSPITALS ,WORK experience (Employment) ,NURSING services administration ,THEMATIC analysis ,CONCEPTUAL structures ,RESEARCH methodology ,RESEARCH ,NURSES' attitudes ,ANALYSIS of variance ,DATA analysis software ,INTERPERSONAL relations ,HOSPITAL wards ,PROFESSIONAL competence ,JOB performance - Abstract
Why you should read this article: • To enhance your knowledge of the Balanced Scorecard strategic business management framework • To read about a study using the Balanced Scorecard model to map the nurse ward manager role • To explore nurse ward managers’ core competencies from the viewpoint of healthcare professionals in Italy. Background: Nurse ward managers have a crucial role in the effective functioning of hospital wards and in organising the work of the nursing team. The Balanced Scorecard model is a management framework that enables strategy to be translated into action by setting goals that lead to measurable outcomes. Few studies have used the Balanced Scorecard model to map the competencies of healthcare professionals. Aim: To use the Balanced Scorecard model to map the core competencies of nurse ward managers and determine relevant key performance areas (KPAs) and key performance indicators (KPIs). Method: This mixed-methods study was conducted in the surgical department of an Italian hospital using a qualitative and quantitative exploratory sequential approach. For the quantitative part, the authors asked a convenience sample of various clinical staff to rate a list of nine competencies in terms of their importance for the work of nurse ward managers. For the qualitative part, two focus group discussions were held with nurse ward managers. Findings: Responses to the questionnaires showed that all nine competencies were important to respondents, with no statistically significant differences between roles. Findings from the focus group discussions broadly confirmed the relevance and importance of the nine competencies. Based on these findings, the authors formulated a strategic map of the nurse ward manager role, with core competencies and associated objectives mapped against the four dimensions of the Balanced Scorecard model. Conclusion: A strategic map of the nurse ward manager role informed by the Balanced Scorecard model can help measure nurse ward managers’ performance and provide a benchmark for them to improve their competencies. [ABSTRACT FROM AUTHOR]
- Published
- 2024
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