23 results on '"Liu, Maggie"'
Search Results
2. Consumer Responses to High Service Attentiveness: A Cross-Cultural Examination.
- Author
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Liu, Maggie Wenjing, Zhang, Lijun, and Keh, Hean Tat
- Subjects
CUSTOMER satisfaction ,SERVICE industries ,CUSTOMER services ,TELECOMMUNICATION ,HAIRDRESSING ,CROSS-cultural differences - Abstract
Although the literature generally indicates that service attentiveness can increase consumer satisfaction, providing extra care and attention in service encounters may backfire and lead to negative consumer outcomes. In addition, because of cross-cultural differences, the effects of high service attentiveness may vary across international markets. The authors conduct a qualitative study, a field experiment, and two laboratory experiments in three countries (Canada, the United States, and China) across various service contexts (hairdressing, telecommunications, and computer repair) to examine cross-cultural consumer responses toward high service attentiveness. Consumers' negative responses toward high service attentiveness are mediated by their suspicion of ulterior motive, which varies according to their self-construal. Specifically, consumers with an interdependent self-construal (either chronic or primed) tend to have greater suspicion of and negative responses toward high service attentiveness. Furthermore, the effect of interdependent self-construal fostering greater suspicion is attributed to a sharper in-group (vs. out-group) distinction, which is mitigated when the service employee is perceived to be an in-group member. The authors conclude by discussing the theoretical and managerial implications and suggesting future research directions. [ABSTRACT FROM AUTHOR]
- Published
- 2019
- Full Text
- View/download PDF
3. Comprehensive Nonclinical Safety Assessment of Nirmatrelvir Supporting Timely Development of the SARS-COV-2 Antiviral Therapeutic, Paxlovid™.
- Author
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Sathish, Jean G., Bhatt, Siddhartha, DaSilva, Jamie K., Flynn, Declan, Jenkinson, Stephen, Kalgutkar, Amit S., Liu, Maggie, Manickam, Balasubramanian, Pinkstaff, Jason, Reagan, William J., Shirai, Norimitsu, Shoieb, Ahmed M., Sirivelu, Madhu, Vispute, Saurabh, Vitsky, Allison, Walters, Karen, Wisialowski, Todd A., and Updyke, Lawrence W.
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COVID-19 ,VIRUS-induced enzymes ,SARS-CoV-2 ,COVID-19 treatment ,BLOOD pressure ,BLOOD coagulation ,INTERFERON receptors - Abstract
COVID-19 is a potentially fatal infection caused by the SARS-CoV-2 virus. The SARS-CoV-2 3CL protease (Mpro) is a viral enzyme essential for replication and is the target for nirmatrelvir. Paxlovid (nirmatrelvir co-administered with the pharmacokinetic enhancer ritonavir) showed efficacy in COVID-19 patients at high risk of progressing to hospitalization and/or death. Nonclinical safety studies with nirmatrelvir are essential in informing benefit-risk of Paxlovid and were conducted to support clinical development. In vivo safety pharmacology assessments included a nervous system/pulmonary study in rats and a cardiovascular study in telemetered monkeys. Potential toxicities were assessed in repeat dose studies of up to 1 month in rats and monkeys. Nirmatrelvir administration (1,000 mg/kg, p.o.) to male rats produced transient increases in locomotor activity and respiratory rate but did not affect behavioral endpoints in the functional observational battery. Cardiovascular effects in monkeys were limited to transient increases in blood pressure and decreases in heart rate, observed only at the highest dose tested (75 mg/kg per dose b.i.d; p.o.). Nirmatrelvir did not prolong QTc-interval or induce arrhythmias. There were no adverse findings in repeat dose toxicity studies up to 1 month in rats (up to 1,000 mg/kg daily, p.o.) or monkeys (up to 600 mg/kg daily, p.o.). Nonadverse, reversible clinical pathology findings without clinical or microscopic correlates included prolonged coagulation times at ≥60 mg/kg in rats and increases in transaminases at 600 mg/kg in monkeys. The safety pharmacology and nonclinical toxicity profiles of nirmatrelvir support clinical development and use of Paxlovid for treatment of COVID-19. [ABSTRACT FROM AUTHOR]
- Published
- 2022
- Full Text
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4. Inductive Representation Learning on Dynamic Stock Co-Movement Graphs for Stock Predictions.
- Author
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Tian, Hu, Zheng, Xiaolong, Zhao, Kang, Liu, Maggie Wenjing, and Zeng, Daniel Dajun
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PORTFOLIO management (Investments) ,REPRESENTATIONS of graphs ,STOCK prices ,MATHEMATICAL induction ,CHARTS, diagrams, etc. ,INVESTMENT risk - Abstract
Co-movement among individual firms' stock prices can reflect complex interfirm relationships. This paper proposes a novel method to leverage such relationships for stock price predictions by adopting inductive graph representation learning on dynamic stock graphs constructed based on historical stock price co-movement. To learn node representations from such dynamic graphs for better stock predictions, we propose the hybrid-attention dynamic graph neural network, an inductive graph representation learning method. We also extended mini-batch gradient descent to inductive representation learning on dynamic stock graphs so that the model can update parameters over mini-batch stock graphs with higher training efficiency. Extensive experiments on stocks from different markets and trading simulations demonstrate that the proposed method significantly improves stock predictions. The proposed method can have important implications for the management of financial portfolios and investment risk. Summary of Contribution: Accurate predictions of stock prices have important implications for financial decisions. In today's economy, individual firms are increasingly connected via different types of relationships. As a result, firms' stock prices often feature synchronous co-movement patterns. This paper represents the first effort to leverage such phenomena to construct dynamic stock graphs for stock predictions. We develop hybrid-attention dynamic graph neural network (HAD-GNN), an inductive graph representation learning framework for dynamic stock graphs to incorporate temporal and graph attention mechanisms. To improve the learning efficiency of HAD-GNN, we also extend the mini-batch gradient descent to inductive representation learning on such dynamic graphs and adopt a t-batch training mechanism (t-BTM). We demonstrate the effectiveness of our new approach via experiments based on real-world data and simulations. [ABSTRACT FROM AUTHOR]
- Published
- 2022
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5. Building consumer connection with new brands through rituals: the role of mindfulness.
- Author
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Liu, Maggie Wenjing, Zhu, Qichao, and Wang, Xian
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CONSUMER behavior ,MINDFULNESS ,RITUAL ,BRAND name products ,MARKETING research - Abstract
The present research examines whether and how new brands can use rituals to establish consumer connections at the initiation stage of the consumer–brand relationship. Although many brands attempt to use rituals to achieve a special standing in consumers' mind, little is known about the mechanism through which rituals affect consumers' responses to brands, particularly when consumers encounter a new brand or product. We propose that ritualistic behaviors enhance consumers' connections with, and purchase intention for, a new brand through mindfulness and that the behavioral dimension of rituals plays a critical role. Moreover, we propose consumers' purchase motivation as the moderator, such that the effects of rituals on new brands are mitigated when purchase motivation is utilitarian (vs. hedonic). We present convergent evidence for the hypotheses across one field experiment and two actual product consumption experiments. These findings contribute to several streams of marketing research and offer actionable managerial implications for companies. [ABSTRACT FROM AUTHOR]
- Published
- 2022
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6. A study about return policies in the presence of consumer social learning.
- Author
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Liu, Bingsheng, Zhu, Wenwen, Shen, Yinghua, Chen, Yuan, Wang, Tao, Chen, Fengwen, Liu, Maggie Wenjing, and Zhou, Shi‐Hao
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SOCIAL learning ,PRODUCT returns ,PRODUCT quality ,SOCIAL services ,CONSUMERS' reviews ,NEW product development - Abstract
Sellers are conventionally generous with their return policies for valuation‐uncertain products, such as experience products and new products. However, with the development of online review platforms, an increasing number of consumers are engaging in social learning by referring to others' reviews to reduce valuation uncertainty. In this study, we investigate how social learning interacts with sellers' return policies. There are three main conclusions. First, when sellers have a relatively higher expectation of product quality (or simply the product quality is high), social learning makes the sellers offering either no‐refund policies or partial‐refund policies better off in terms of the increased profit. It will cause the no‐refund sellers to choose higher prices and inventory, and the partial‐refund sellers to set lower prices and refund amounts. Second, under social learning, the partial‐refund policy tends to be more beneficial to sellers than both full‐refund and no‐refund policies; although, when the product quality is high, the no‐refund policy tends to bring more benefits to sellers than the full‐refund policy. Hence, sellers may finally switch to the partial‐refund policy. Third, for partial‐refund policies, more often than not, social learning increases social welfare when the product quality is high; specifically, in many cases, it increases not only the profit of the seller but also the welfare of consumers. [ABSTRACT FROM AUTHOR]
- Published
- 2022
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7. Evaluation of Therapeutics for Severely Debilitating or Life‐Threatening Diseases or Conditions: Defining Scope to Enable Global Guidance Development.
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Liu, Maggie, Fields, F. Owen, Prescott, Judith S., Bello, Akintunde, Bower, Nancy, Darakjy, Salima, Hartke, James, Kadambi, Vivek, Lapadula, Daniel, Stoch, Aubrey, and Derzi, Mazin
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THERAPEUTICS ,RURAL development ,DEFINITIONS ,DISEASES - Abstract
A significant regulatory gap exists to facilitate global development of therapeutics for nononcology severely debilitating or life‐threatening diseases or conditions (SDLTs). In a 2017 publication, a streamlined approach to the development of treatments for SDLTs was proposed to facilitate earlier and continued patient access to new, potentially beneficial therapeutics.1 However, a major hindrance to broad adoption of this streamlined approach has been the lack of universally accepted, objective criteria to define SDLTs. This article serves to extend the 2017 publication by further addressing the challenge of defining SDLT scope in order to stimulate broader discussion and facilitate development of regional and ultimately international guidelines on the development of therapeutics for SDLTs. Using case examples, we describe key attributes of SDLTs and provide criteria for consideration of an SDLT scope definition. [ABSTRACT FROM AUTHOR]
- Published
- 2020
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8. CHINA'S "GREAT MIGRATION'': THE IMPACT OF THE REDUCTION IN TRADE POLICY UNCERTAINTY.
- Author
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Facchini, Giovanni, Liu, Maggie Y., Mayda, Anna Maria, and Minghai Zhou
- Published
- 2018
9. The Progressive Multifocal Leukoencephalopathy Consortium as a Model for Advancing Research and Dialogue on Rare Severe Adverse Drug Reactions.
- Author
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Peterson, Ilse S., Iverson, William O., Kasaian, Marion T., and Liu, Maggie
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Progressive multifocal leukoencephalopathy (PML) is a rare but serious disease. Caused by the JC virus (JCV), it occurs in individuals with weakened immune systems and is a potential adverse reaction for certain immunomodulatory drugs. The PML Consortium was created to find better methods to predict, prevent, and treat PML. The Consortium brought together the pharmaceutical industry with academic, regulatory, and patient communities to advance research and dialogue on PML through a not-for-profit, collaborative approach involving a grant program, scientific workshops and conferences, and disease awareness efforts. Over nearly a decade, the Consortium contributed to the PML and JCV fields by advancing research, scientific exchange, and awareness of PML. In addition to advancing knowledge and helping to build cross-sector consensus on research priorities, the Consortium's grant program filled a funding gap and brought new investigators into PML and JCV research. Additionally, the Consortium's workshops and conferences created platforms for exchange that drove dialogue on knowledge gaps and future research directions. The Consortium also contributed to the scientific knowledge base with two literature reviews, one on PML treatment studies and a second on T cell deficiencies as a risk factor for PML and the brain as a site for conversion of harmless JCV into a pathogenic virus. Finally, the Consortium addressed a significant information gap with its disease awareness website for healthcare professionals, patients, and caregivers. Beyond its impact on the PML and JCV fields, the PML Consortium is important because it provides a precedent for how the pharmaceutical industry, academic researchers, patient organizations, and government can work together to address rare diseases, in particular rare adverse events. This kind of collaboration could be replicated to speed progress in addressing other rare diseases and adverse events, with significant potential benefits for the scientific, medical, and patient communities. FUNDING: PML Consortium (PML Consortium, Washington, DC). [ABSTRACT FROM AUTHOR]
- Published
- 2019
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10. Internal borders and migration in India.
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Kone, Zovanga L., Liu, Maggie Y., Mattoo, Aaditya, Ozden, Caglar, and Sharma, Siddharth
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LABOR mobility ,INTERNAL migration ,ECONOMIC development ,POSTSECONDARY education ,EMPLOYMENT - Abstract
Internal mobility is a critical component of economic growth and development, as it enables the reallocation of labor to more productive opportunities across sectors and regions. Using detailed district-to-district migration data from the 2001 Census of India, the article highlights the role of state borders as significant impediments to internal mobility. The analysis finds that average migration between neighboring districts in the same state is at least 50% larger than neighboring districts on different sides of a state border, even after accounting for linguistic differences. Although the impact of state borders differs by education, age and reason for migration, it is always large and significant. The article suggests that inter-state mobility is inhibited by state- level entitlement schemes, ranging from access to subsidized goods through the public distribution system to the bias for states' own residents in access to tertiary education and public sector employment. [ABSTRACT FROM AUTHOR]
- Published
- 2018
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11. The effects of uppercase and lowercase wordmarks on brand perceptions.
- Author
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Xu, Xiaobing, Chen, Rong, and Liu, Maggie
- Subjects
LOGO design ,MARKETING ,LETTERING ,LOWER case letters ,CAPITAL letters - Abstract
Although frequently altered by companies in logo redesign, upper and lowercase wordmarks have never been studied in marketing literature. This research investigates the influence of using a specific lettering case in a wordmark on consumer brand perceptions. Across two studies, the authors find that psychologically, consumers feel closer to lowercase wordmarks, which increase perceptions of brand friendliness compared with the uppercase wordmarks. On the other hand, compared with lowercase wordmarks, consumers perceive a higher level of strength from uppercase wordmarks, resulting in an increased perception of brand authority. Additionally, the authors find that this lettering case effect is mitigated when the wordmark design is complex versus when it is simple. Finally, the implications of these findings are discussed regarding brand visual stimuli and brand image communication. [ABSTRACT FROM AUTHOR]
- Published
- 2017
- Full Text
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12. Impact of genetic modulation of SULT1A enzymes on DNA adduct formation by aristolochic acids and 3-nitrobenzanthrone.
- Author
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Arlt, Volker, Meinl, Walter, Florian, Simone, Nagy, Eszter, Barta, Frantisek, Thomann, Marlies, Mrizova, Iveta, Krais, Annette, Liu, Maggie, Richards, Meirion, Mirza, Amin, Kopka, Klaus, Phillips, David, Glatt, Hansruedi, Stiborova, Marie, and Schmeiser, Heinz
- Subjects
BIOCATALYSIS ,ARISTOLOCHIC acid ,COFACTORS (Biochemistry) ,RADIOENZYMATIC assays ,ENZYME kinetics - Abstract
Exposure to aristolochic acid (AA) causes aristolochic acid nephropathy (AAN) and Balkan endemic nephropathy (BEN). Conflicting results have been found for the role of human sulfotransferase 1A1 (SULT1A1) contributing to the metabolic activation of aristolochic acid I (AAI) in vitro. We evaluated the role of human SULT1A1 in AA bioactivation in vivo after treatment of transgenic mice carrying a functional human SULT1A1- SULT1A2 gene cluster (i.e. hSULT1A1/2 mice) and Sult1a1(−/−) mice with AAI and aristolochic acid II (AAII). Both compounds formed characteristic DNA adducts in the intact mouse and in cytosolic incubations in vitro. However, we did not find differences in AAI-/AAII-DNA adduct levels between hSULT1A1/2 and wild-type (WT) mice in all tissues analysed including kidney and liver despite strong enhancement of sulfotransferase activity in both kidney and liver of hSULT1A1/2 mice relative to WT, kidney and liver being major organs involved in AA metabolism. In contrast, DNA adduct formation was strongly increased in hSULT1A1/2 mice compared to WT after treatment with 3-nitrobenzanthrone (3-NBA), another carcinogenic aromatic nitro compound where human SULT1A1/2 is known to contribute to genotoxicity. We found no differences in AAI-/AAII-DNA adduct formation in Sult1a1(−/−) and WT mice in vivo. Using renal and hepatic cytosolic fractions of hSULT1A1/2, Sult1a1(−/−) and WT mice, we investigated AAI-DNA adduct formation in vitro but failed to find a contribution of human SULT1A1/2 or murine Sult1a1 to AAI bioactivation. Our results indicate that sulfo-conjugation catalysed by human SULT1A1 does not play a role in the activation pathways of AAI and AAII in vivo, but is important in 3-NBA bioactivation. [ABSTRACT FROM AUTHOR]
- Published
- 2017
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13. Letters.
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Kosta, Kameel, Simons, Richard, Hester, Mike, Alhadeff, Jeff, Liu, Maggie, Rubin, Davina, Jennings, Victoria, Leslie, Phyllis, Davis, Daniel, Siciliano, Tony, Kassel, Debra A., Liberty, Paul L., and Richichi, Frank
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LETTERS to the editor ,TEENAGERS ,BIRTH control ,REPRODUCTIVE health - Abstract
Several letters to the editor are presented in response to articles in previous issues including "Hell From The Heavens," in the July 31, 2006 issue, "17 and All Burned Out," in the August 7, 2006 issue, and "Contraceptive Confusion," in the August 7, 2006 issue.
- Published
- 2006
14. Nanomedicines: From Bench to Bedside and Beyond.
- Author
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Havel, Henry, Finch, Gregory, Strode, Pamela, Wolfgang, Marc, Zale, Stephen, Bobe, Iulian, Youssoufian, Hagop, Peterson, Matthew, and Liu, Maggie
- Abstract
Advancing nanomedicines from concept to clinic requires integration of new science with traditional pharmaceutical development. The medical and commercial success of nanomedicines is greatly facilitated when those charged with developing nanomedicines are cognizant of the unique opportunities and technical challenges that these products present. These individuals must also be knowledgeable about the processes of clinical and product development, including regulatory considerations, to maximize the odds for successful product registration. This article outlines these topics with a goal to accelerate the combination of academic innovation with collaborative industrial scientists who understand pharmaceutical development and regulatory approval requirements-only together can they realize the full potential of nanomedicines for patients. [ABSTRACT FROM AUTHOR]
- Published
- 2016
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15. Progressive multifocal leukoencephalopathy: current treatment options and future perspectives.
- Author
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Pavlovic, Dejan, Patera, Andriani C., Nyberg, Fredrik, Gerber, Marianne, and Liu, Maggie
- Abstract
Progressive multifocal leukoencephalopathy (PML) is a rare but debilitating and frequently fatal viral disease of the central nervous system, primarily affecting individuals with chronically and severely suppressed immune systems. The disease was relatively obscure until the outbreak of HIV/AIDS, when it presented as one of the more frequent opportunistic infections in this immune deficiency syndrome. It attracted additional attention from the medical and scientific community following the discovery of significant PML risk associated with natalizumab, a monoclonal antibody used for treatment of relapsing–remitting multiple sclerosis. This was followed by association of PML with other immunosuppressive or immunomodulating drugs. PML is currently untreatable disease with poor outcomes, so it is a significant concern when developing new immunotherapies. Current prophylaxis and treatment of PML are focused on immune reconstitution, restoration of immune responses to JC virus infection, and eventual suppression of immune reconstitution inflammatory syndrome. This approach was successful in reducing the incidence of PML and improved survival of PML patients with HIV infection. However, the outcome for the majority of PML patients, regardless of their medical history, is still relatively poor. There is a high unmet need for both prophylaxis and treatment of PML. The aim of this review is to discuss potential drug candidates for prophylaxis and treatment of PML with a critical review of previously conducted and completed PML treatment studies as well as to provide perspectives for future therapies. [ABSTRACT FROM AUTHOR]
- Published
- 2015
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16. Collection analysis on social work: a cost-effective approach.
- Author
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Liu, Maggie
- Subjects
COLLECTION management (Libraries) ,COLLECTION development in libraries ,SOCIAL services ,COST effectiveness ,HONG Kong Baptist University. Library ,ACADEMIC library collection development - Abstract
Purpose ? The purpose of this paper is to ensure the provision of effective library support to the scholarly community in areas of collection development and management. Last year, the author?s library made the first attempt to conduct a collection evaluation on a multidisciplinary subject ? social work. Design/methodology/approach ? In view of extensive subject coverage of a cross-disciplinary subject and the library?s constraints, a cost-effective and manageable strategy using internal resources was used. The focus of the study was to concentrate on core subject areas of social work. By making use of circulation statistics of those areas, adequacy, strengths and weaknesses of the collection would be identified. Findings ? A positive adequacy of the social work collection was evidenced from a high usage of the collection. An in-depth study on the two major active sections, DDC 361 (social problems and services) and DDC 362 (social work for different groups of people), was also undertaken. Specific subject areas for improvement were identified. Originality/value ? Through conducting the project, it not only directly served the main purpose of enhancing the quality of the collection in alliance with the development of academic departments, but also expanded our subject knowledge. It is hoped that our experience can offer tips and stimulant for other libraries contemplating collection analysis on a multidisciplinary subject under restricted resources. [ABSTRACT FROM AUTHOR]
- Published
- 2015
- Full Text
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17. Utility blindness: Why do we fall for deals?
- Author
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Liu, Maggie Wenjing
- Subjects
PUBLIC utilities ,INFORMATION processing ,DECISION making ,CONSUMER psychology ,COGNITION ,PRODUCT management - Abstract
ABSTRACT Utility blindness occurs under limited information processing when consumers base their purchase decisions solely on transaction utility (gains from the deal) rather than on total utility. When the deal is attractive enough, consumers will buy a product even though the total utility is little or negative; on the other hand, an unattractive deal might decrease consumers' purchase likelihood even when the total utility is unaffected by the promotion. In this paper, three experiments provide evidence for the existence of utility blindness and demonstrate that information processing limitation is the underlying process. Transaction utility salience and cognitive load are identified as the moderating factors. Theoretical contributions, managerial implications, limitations, and future areas of the current research are also discussed. Copyright © 2013 John Wiley & Sons, Ltd. [ABSTRACT FROM AUTHOR]
- Published
- 2014
- Full Text
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18. Therapeutic Protein Drug-Drug Interactions: Navigating the Knowledge Gaps-Highlights from the 2012 AAPS NBC Roundtable and IQ Consortium/FDA Workshop.
- Author
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Kenny, Jane, Liu, Maggie, Chow, Andrew, Earp, Justin, Evers, Raymond, Slatter, J., Wang, Diane, Zhang, Lei, and Zhou, Honghui
- Abstract
The investigation of therapeutic protein drug-drug interactions has proven to be challenging. In May 2012, a roundtable was held at the American Association of Pharmaceutical Scientists National Biotechnology Conference to discuss the challenges of preclinical assessment and in vitro to in vivo extrapolation of these interactions. Several weeks later, a 2-day workshop co-sponsored by the U.S. Food and Drug Administration and the International Consortium for Innovation and Quality in Pharmaceutical Development was held to facilitate better understanding of the current science, investigative approaches and knowledge gaps in this field. Both meetings focused primarily on drug interactions involving therapeutic proteins that are pro-inflammatory cytokines or cytokine modulators. In this meeting synopsis, we provide highlights from both meetings and summarize observations and recommendations that were developed to reflect the current state of the art thinking, including a four-step risk assessment that could be used to determine the need (or not) for a dedicated clinical pharmacokinetic interaction study. [ABSTRACT FROM AUTHOR]
- Published
- 2013
- Full Text
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19. Why Change to the Chinese Classification Scheme? A Case Study in an Academic Library.
- Author
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Liu, Maggie, Kwok, Lolita, and Chan, Kylie
- Subjects
CLASSIFICATION of books ,CHINESE language ,ACADEMIC libraries ,PROJECT management - Abstract
This article provides a background for the change of the classification system for Chinese language materials at an academic library. It describes how the decision was made; how choices on partial reclassification or total reclassification were made; and how matters such as project planning, implementation, and vision for the future are being handled. It is hoped that the authors’ experience can offer tips for other libraries contemplating reclassification projects. By making use of the Chinese Library Classification (CLC) numbers from various sources in Mainland China, the authors envisage increased cataloging efficiency and cost saving in the long run. [ABSTRACT FROM PUBLISHER]
- Published
- 2012
- Full Text
- View/download PDF
20. Memory markers: How consumers recall the duration of experiences
- Author
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Ahn, Hee-Kyung, Liu, Maggie Wenjing, and Soman, Dilip
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MEMORY ,CONSUMER behavior ,EXPERIENCE ,BRAIN ,JUDGMENT (Psychology) ,SENSORY perception - Abstract
Abstract: In the present article, we propose a three-stage memory marker model of memory for experience. The human mind generates and encodes “memory markers” of specific episodes, stores them in memory, and after a temporal delay retrieves these markers to reconstruct the experience and make relevant judgments. Rich experiences characterized by vivid stimuli seem to pass by quickly, yet feel longer when recalled after a period of time because the number of retrieved memory markers is large. We also examine situations in which key predictions of the memory marker model can be moderated. A field study and five laboratory experiments were conducted to test various aspects of the memory marker model and provide process support. [Copyright &y& Elsevier]
- Published
- 2009
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21. "LIBRARY AS PLACE": IMPLEMENTATION OF 5-S SYSTEM.
- Author
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Liu, Maggie L. Y.
- Abstract
The 5-S system, developed from Japanese management techniques, is a useful tool for managing and maintaining a quality environment. It is widely applied in various manufacturing and business sectors. This article shares the experience of implementing the 5-S system in the Hong Kong Baptist University Library in relation to the idea of "library as place". A detailed account of an application of 5-S system is given. It is hoped that it can serve as a reference for the library community in the continuous improvement of library environment. It also attempts to explore the validity of "library as place" nowadays and its compatibility with impacts of information technology development. [ABSTRACT FROM AUTHOR]
- Published
- 2006
22. Services Marketing: Service Failure and Service Recovery: Earning Consumers' Forgiveness in Service Failures: Roles of Emotion, Money, and Power.
- Author
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Wenjing Liu, Maggie and Chuang Wei
- Subjects
QUALITY of service ,CUSTOMER satisfaction ,CONSUMER behavior - Published
- 2018
23. V-Mail.
- Author
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Juno, Suzy, Jacobs, Lila, Petti, Olivia, Liu, Maggie, Adon, Karla, and Ott, Hillary
- Subjects
LETTERS to the editor ,ROCK musicians ,ROCK music - Abstract
Several letters to the editor are presented in response to articles in previous issues including "Class Act," by Lauren Waterman, an article on Korean model Hyoni Kang and "Born to Be Bad," by Joan Jett.
- Published
- 2008
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