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Purpose: This paper aims to empirically analyse the relationship between the business model and the evolution of employment during the Great Recession, based on data from 75 industrial companies in the Corredor del Henares in Guadalajara, a reference area for being one of the fastest growing economic and business areas in Spain in recent decades. Design/methodology/approach: The concept of the business model has been incorporated into organizational theory and practice over the last 25 years and continues to attract the interest of the academic and business community. The most recent research found in the literature has confirmed the relationship between business model and business performance, being directly connected to business performance and, therefore, to the creation of employment. However, the conclusions of the available studies are not directly scalable, as they refer to a specific sector or market. Findings: The result confirms the positive impact of the business model on results and specifically, that talent management, through the value proposition and technology, has an impact on improving business performance. The study specifically confirms that talent integrated in organizations has an impact on the performance through a solid value proposition, scalable and adaptable to changes in the environment and whose transformation must be led by the top management. Talent integrates key partners and considers corporate social responsibility, sustainability, security and transparency as key factors in its management. Originality/value: Thus, providing new and relevant information for research and business practice, and its conclusions are generalisable thanks to the multi-sector and multi-territorial nature of the sample selected. [ABSTRACT FROM AUTHOR]

The effective management accounting of revenue, costs, and business results holds significant importance in enterprise management accounting, particularly for businesses situated in countries with fragile economies such as Vietnam. However, the current situation of applying accounting of revenue, costs, and business results at enterprises, in general, and electricity enterprises in Northern Vietnam, in particular, still has many limitations. Therefore, this article aims to promote the level of effective management accounting for revenue, costs, and business results. A quantitative study was undertaken, involving the distribution of questionnaires to 57 companies within the electricity sector in Northern Vietnam. The collected data was then analyzed using Excel and Statistical Package for the Social Sciences (SPSS) 22 software. The findings of the study reveal that there are six elements influencing the management accounting of revenue, costs, and business results in electricity enterprises, including 1) the amount of financial accounting information provided; 2) enterprise size; 3) corporate culture; 4) qualifications/quality of accounting staffs; 5) level of awareness of business managers, and 6) availability of information technology. Therefore, the article proposes a recommended solution to ameliorate the management accounting of revenue, costs, and business results in electricity enterprises in Vietnam. [ABSTRACT FROM AUTHOR]

Research background: In 2015, the United Nations (UN) set the 2030 Agenda for Sustainable Development and established 17 Sustainable Development Goals (SDGs) containing the social, economic, and environmental pillars of sustainable development. These focus on governments, society, non-profit organisations, and the private sector. This last pillar plays a key role in the pursuit of these goals, but there remains a lack of knowledge regarding how companies achieve the SDGs. Purpose of the article: Some authors have analysed the effect of companies' adoption of the SDGs on their business performance. However, there is a gap in the analysis of this influence when considering the groups of SDGs. This study examines the level of commitment of a sample of Spanish companies with a grouping of the SDGs and their effects on business results. Methods: We obtained information on companies from the UNGC and developed a panel regression. Findings & value added: We concluded that all the SDGs do not have the same effect on companies that incorporate them into their activities. Although it is possible to make progress in all the SDGs, complementarities and trade-offs influence companies' results. The results obtained in this study incorporate new ideas into this issue and provide a new vision of how companies should incorporate sustainability into their businesses. It is not a question of achieving as many sustainable development goals as possible, but rather of focusing on those that can contribute the most to improving business performance. The clustering of the SDGs that we have undertaken and their subsequent analysis facilitates this work. [ABSTRACT FROM AUTHOR]

Copyright of Arab Journal for Humanities & Social Sciences is the property of AL-Sunbula Center for Research and Studies and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

This study explores the various roles of quality departments and investigates whether their roles have different influence on business results. Based on a survey of quality managers in 211 Swedish organisations, the analysis identifies four roles of quality departments: firefighters, auditors, process improvers, and orchestrators. The roles vary in their predominant adoption of Quality Management practices ranging from a narrow scope focusing on quality management systems to a broader scope, based on multiple practices. An analysis was performed to identify how each of the identified roles influences business results. The results show that quality departments with a broad focus, combining both explorative and exploitative quality practices, contribute the most to business results. [ABSTRACT FROM AUTHOR]

E-commerce is growing faster than traditional forms of commerce. Th e expansion of the internet, mobile networks and the use of smartphones have increasingly driven consumers to online shopping. Th e convenience of buying from home and possibilities to compare products are key benefi ts for consumers. Changes in consumer behavior have implications for traders and their business models. Th ey are switching the entire business to e-commerce. Th e relatively lower costs of doing business and promotional activities are key reasons for such business transitions. For traditional traders (Brick and mortar), the greater challenge is that big players in this sector become those who do not have physical stores. Th e implementation and expansion of e-commerce are of varying intensity in the economies of the world. E-commerce can signifi cantly increase competitiveness and strengthen the position of B&H companies in a wider market. Th is paper deals with the current and future trends of e-commerce in Bosnia and Herzegovina. Th e paper forecasts e-commerce trends for the period from 2019 to 2021. Based on available data for the period from 2015 to 2018, by the trend extrapolation method, the forecast for the next three years is given. A trend represents the movement of a process or occurrence that prevails over some time. Th e business activity under code 47.91 was analyzed, that is, retail trade via mail or internet. Business activity under code 47.91 is compared with the same at global and Europian level. Besides, basic business performance was analyzed both at the level of activity 47.91 and at the level of fi ve domestic e-commerce companies (Pik d.o.o., E-kupi d.o.o., Kupi tehniku d.o.o., Fact cool d.o.o. i Dopi grupa d.o.o.). Th e following indicators were used in the analysis of business performance: sales revenue, net profi t, number of employees and return on total assets. Th e paper aims to identify the growth rates of e-commerce in the period 2015-2018 in this market, to determine what this trend is relative to the trend of e-commerce development in the world and the region. Further, the aim is to extrapolate the trends of the analyzed indicators to predict the growth of e-commerce in Bosnia and Herzegovina in the next three years.Based on an extrapolation of trends in sales revenue, net income, and headcount, it was concluded that the growth rate of e-commerce in BiH will be signifi cantly lower compared to the global level, but should also be higher than the growth at the level of European Union. Research has shown that e-commerce is very profi table and that an increasing number of companies are joining it. [ABSTRACT FROM AUTHOR]

Purpose: The purpose of this paper is to examine the links between employee attitudes, customer loyalty and business results. Methodology/approach: From a conceptual point of view, this employee–customer–business results chain is well founded and generally accepted, also in the European Excellence Model. But for many companies, it seems difficult to demonstrate such links, and several issues must be addressed to uncover the links. To investigate these links empirically, a hotel chain provided data matching employee and customer measures with measures of profit, and a modelling approach is developed. Findings: The model is successfully applied. As it is possible to estimate and test the links, we have demonstrated the effects of employee attitudes on customer loyalty and further on business results. The findings provide strong empirical evidence for the developed model, and the study provides evidence of the employee–customer–business results chain. Research limitations: The study is limited to four hotels in Copenhagen, Denmark. Practical implications: The research findings provide a better understanding of the employee–customer–business results chain and may help practitioners in improving company financial performance. Originality/value: This paper provides new insights into the relationships between employee attitudes, customer loyalty, and business results. [ABSTRACT FROM AUTHOR]

Background: Having efficient quality management system (QMS) is vital for improving organization's business. In that context, good knowledge of QMS characteristics and their interrelations with organizational business results is very important. Objectives: Purpose of the study is to explore characteristics of elements of QMS consistency in Slovene organizations that have implemented and maintained QMS and how the QMS characteristics influence business results. Methods/Approach: Data was collected through web survey of quality managers in organizations that have certified QMS according to ISO 9001:2008. For respondent organizations, data on their business results was retrieved from official sources. Special programme for comparisons and results presentation based on contingency analysis was developed, and correlation between QMS consistency elements and financial results of organizations were statistically processed. Results: The results show that for Slovenian organizations with certified QMS, correlations between QMS consistency elements and organizational business results are confirmed. For the majority of consistency elements correlations are significant and the elements where correlations are insignificant are also exposed. Conclusions: As quality management will gradually become integral part of holistic organizational management, QMS will influence not only organizational management system and processe's management but also directly on business results. [ABSTRACT FROM AUTHOR]

Copyright of Entre Ciencia e Ingeniería is the property of Entre Ciencia e Ingenieria and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Business Consultant / Poslovni Konsultant is the property of FINconsult Ltd. and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The objective of this study is to extend previous research on total quality management (TQM)-context-performance relationships and ‘fit’ using multiple methods. We combine artificial neural networks (ANNs) with structural equation modelling (SEM) to analyse several hypotheses and propositions. This is the first study in this area of research that utilises ANNs and a triangulation technique in the presence of several contextual factors. The SEM analyses suggest that company size and industry type may have contingency effects on some of the TQM practices and/or TQM-performance relationships. However, the ANN models have shown that these two contingency factors do not moderate TQM outcomes, implying that all organisations can benefit from TQM regardless of size and type. As well, these models show that formal TQM implementation and/or ISO certifications do not add any predictive power to the ANN models except in one case: TQM implementation and/or ISO certification added to organisational effectiveness and customer results to predict financial and market (F&M) results. The results further indicate that even though implementing TQM alone has a bigger impact on F&M results than obtaining ISO certification alone, combining the two will have an even greater impact on these results. Joint implementation leads to greater improvements in organisational effectiveness, which, in turn, has a positive effect on customer results and consequently F&M results. This is a unique finding within the context of moderator effects on TQM-performance relationships. [ABSTRACT FROM AUTHOR]

This study examines the awareness, the implementation status, and the results from implementing Lean among small- and medium-sized enterprises (SMEs) in two segments of Virginia’s manufacturing industry. One hundred and eighty responses from a census mail survey (population size 1033) were analyzed and the results confirm previous research that smaller enterprises in these industries are marginally aware of Lean and its potential benefits. Smaller enterprises also have implemented Lean to a lesser degree than have medium or large enterprises. Also, fewer respondents working in small enterprises reported improvements in ‘lead-time,’ ‘on-time delivery,’ ‘inventory turnover,’ ‘cost per unit,’ and ‘sales per employee’ due to the implementation of Lean than respondents from medium and large enterprises. Small enterprises also indicated a lower need for Lean implementation support from third parties than did medium or large enterprises. [ABSTRACT FROM PUBLISHER]

Copyright of Economics of Agriculture / Ekonomika Poljoprivrede is the property of Institute of Agricultural Economics (IAE) / Belgrade and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Administration / Uprava is the property of Administration / Uprava and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Economics: Innovative & Economic Research Journal / Casopis za Ekonomsku Teoriju i Analizu is the property of Sciendo and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

W. B. Abernathy’s “Beyond the Skinner Box: The Design and Management of Organization-Wide Performance Systems” is a welcome example of sustained, systemic behavior management across many organizations and provides a rare description of the logic and logistics involved in designing large-scale initiatives. A common observation about behavior analysis is that researchers take a methodology (i.e., single-subject, molecular analyses) that is absolutely right for identifying and articulating basic processes and tend to dogmatically adhere it in their approach to applied problems. We applaud Abernathy’s recognition that the aims of the basic researcher are distinct from those of the practitioner and that applying the principles derived from laboratory research does not entail preserving all of those methods. [ABSTRACT FROM PUBLISHER]

Purpose – Ten years ago Penna, the global HR services group, needed a radical business and culture re-invention if it was to survive. This article aims to tell the story behind Penna's journey and describe how a sustainable culture change intervention became the cornerstone of a successful business. Design/methodology/approach – This case study is the result of an initial ethnographical research followed by concrete and systemic interventions. Findings – The case study identifies four elements that sustained the business impact of a culture change program over a significant period of time. Originality/value – This longitudinal case study follows a culture change program in an organizational context over a period of ten years. [ABSTRACT FROM AUTHOR]

Purpose -- This paper aims to advance in the knowledge of the EFQM model as a framework for implementing total quality management (TQM). To do so, the work identifies the soft-hard TQM factors in the EFQM model, investigates the relationships between these factors and analyses their influence on key business results. Design/methodology/approach -- The methodology used is factorial analysis and structural equations -- specifically the partial least squares technique. The sample is made up of 116 private firms. TQM is an integral management philosophy which is based on a set of social and technical factors that must be put into practice through a reference framework, such as the one in the EFQM model. Findings -- The work empirically identifies three dimensions that correspond to the soft-hard TQM factors (management and human resources, strategic management of partnerships and resources and processes management). Furthermore, it shows how these dimensions make up a management system that has a significant effect on key business results. Research limitations/implications -- The main limitations are to be found in the sample used -- private firms from a specific geographical context. Practical implications -- The research model facilitates the design of a management system for professionals and orientates them in its implementation and improvement with a view to influencing key results. Originality/value -- The data have been obtained from the scores of the processes of self-assessment and external assessment followed by firms that were candidates for excellence awards. The work empirically identifies the social and technical factors implied in the EFQM model and their relationships. Moreover, it presents the effect on a type of result that has not been analysed very much: key results (economic, financial, innovation or processes improvement). [ABSTRACT FROM AUTHOR]

Copyright of Research Papers of the Wroclaw University of Economics / Prace Naukowe Uniwersytetu Ekonomicznego we Wroclawiu is the property of Uniwersytet Ekonomiczny we Wroclawiu and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Economy & Market Communication Review / Casopis za Ekonomiju i Trzisne Komunikacije is the property of Pan-European University Apeiron and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Copyright of Revista de Ciencias Sociales (13159518) is the property of Revista de Ciencias Sociales de la Universidad del Zulia Venezuela and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

Corporate social responsibility has been an element of the Malcolm Baldrige Criteria for Performance Excellence since its inception in 1988. The Baldrige Criteria provide a framework for the design and improvement of high-performing organisations; as such, it implies that corporate social responsibility is an important factor for achieving performance excellence. Corporate social responsibility has garnered much attention from researchers over the past several decades, with most questions focusing on whether a company that is socially responsible is more likely to be financially successful. This paper examines the underlying corporate social responsibility value proposition within the Baldrige Criteria in comparison with current academic thought. We frame corporate social responsibility in terms of the underlying theories of firm management, review current academic thought and research, and draw conclusions on the relevance of corporate social responsibility for performance excellence in the Baldrige criteria. We conclude that even without direct, measurable empirical evidence, there is support in the literature that engaging in corporate social responsibility has a significant impact on performance. [ABSTRACT FROM AUTHOR]

Current Organizational Behavior Management (OBM) research and practice may be characterized as either behavior focused or results focused. These two approaches stem from different origins and have different characteristics. The behavior-focused approach stems from applied behavior analysis (ABA) methods and emphasizes direct observation of and intervention on target behaviors of employees. In contrast, the behavioral systems approach encourages a shift from focusing on behavior exclusively toward focusing more on business results. A systems-oriented, results-focused approach toward Organizational Behavior Management is suggested as a means of making the field more relevant to the concerns of the business world. [ABSTRACT FROM AUTHOR]

Copyright of Cuadernos de Administración (01203592) is the property of Pontificia Universidad Javeriana and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)

The aim of the present paper is to investigate the relationship between business success and international involvement by examining international enterprises to see if they are more successful. To do this, 154 general managers in the textile sector were interviewed on two main groups of questions: (i) entry forms when going abroad; (ii) business results (sales, profit etc.) and competitive indicators (loyalty, satisfaction, image etc.) obtained. [ABSTRACT FROM AUTHOR]

This paper discusses the desirability of incorporating Six Sigma thinking into an undergraduate business curriculum, and several alternatives for doing so. Although many companies have adopted Six Sigma programs to improve business results, few business programs have kept pace by incorporating Six-Sigma thinking into their curricula. Businesses employ Six Sigma concepts in improving operations and achieving higher standards of quality. Projects are selected that are likely to achieve reductions in cost, time, and increased profits. The linking of project selection based on business results is central to the desirability of teaching Six Sigma thinking to business students. Doing so will mean that graduates will be better prepared for careers in business, and have a competitive advantage over graduates who don't have this knowledge. [ABSTRACT FROM AUTHOR]

This paper is based on the hypothesis that there is a correlation between corporate reputation and internal communication. Qualitative research has been conducted based on the hypothesis that companies with high reputation and companies with lower reputation differ in their attitudes towards the ‘relation between corporate reputation and internal communication’. This study is based on research called the ‘Most Admired Companies’ conducted annually over the past three years by one of Turkey's leading business magazines, Capital. In this research, for comparative purposes, only the top 10 and the bottom 10 companies listed in the above-mentioned ‘Most Admired Companies’ research have been taken into consideration. The research method that was used in this study for the purposes of determining the attitude of senior communication managers toward internal communication was the ‘survey method’. Although the sample size of the survey was limited to the numbers noted above, statistically significant results have been obtained. These include the following: the top 10 companies give weight to internal communication; they consider measurement a significant factor in their activities and believe that ‘commitment’ is a major contribution towards business results; they develop and put into effect internal communication plans more often than the bottom 10 companies; and they believe in the impact of internal communication on corporate reputation. This study states that an interaction between corporate reputation and internal communication is in effect. The purpose of this paper is to provide a new perspective on the discussions about the subject. [ABSTRACT FROM AUTHOR]

The article focuses on major challenges facing human resource development is how to achieve organizational impact through the use of learning interventions. Human resource development (HRD) is in the midst of a crisis today that threatens its very survival. For a long time, training and development was accepted as something that was inherently good, and measures of success were the number of programs, number of participants, number of course days, training costs, end-of-course satisfaction survey ratings, and sometimes learning test scores. Measuring effectiveness, business value, and return on investment, are becoming hot topics because upper management is more frequently scrutinizing funding for training.

Abstract: By developing an empirical taxonomy of quality management systems (QMS) in selected service industries in China, we compare the taxonomy of QMS developed in the service industries to that found in previous studies in manufacturing industries. We further investigate contingency relationships between the development of a QMS and its organizational contexts. Based on cluster analyses of quality management practices measured by the Malcolm Baldrige National Quality Award (MBNQA) criteria, we found four patterns of service quality management practices: undeveloped, accommodating, strategic, and soft quality systems. Our research indicates that the type of quality system adopted by an organization is highly associated with organizational contextual factors. Our results indicate that environmental uncertainty shapes the development of a QMS in the early stage, while the perceived importance of quality induces the further development of a QMS to a strategic quality system. The results also show that small service firms that compete locally can achieve very good performance results using a soft quality system, a QMS with no formal process management systems. This research provides empirical evidence on contingent relationships among quality management practices, organizational context, and business performance, thus contributing to contingency theory in quality management. [Copyright &y& Elsevier]