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Telecommunications companies have great demands of work and seek to provide services with agility and quality in order to meet their consumers. However, there may be variations in requests, the concentration of services can occur in different periods, with no regularity in the number of services at certain times, however, in other situations there is an accumulation of services or the need to carry out activities with a greater degree of urgency. These fluctuations in attendance are substantially fueled by external factors. In this perspective, it is essential to adjust the service schedule of providers in order to meet the needs of the consumer, observing the deadlines agreed by ANATEL. In this sense, he worked at a telecommunications company located in the northwest of RS, study with the purpose of identifying and analyzing demand variations, proposing through the application of queuing theory, parameters for decision making in order to identify idle periods and overload of teams. As a problem, we tried to verify how seasonality and the action of external factors interfere in the waiting time, in the variability of demand, in the manpower needed to ensure service excellence within a time frame suited to the customer's needs. The necessary data collection took place through documentary research and consultations with the company's ERP system. [ABSTRACT FROM AUTHOR]

This article deals with the work of the Union of Rural Workers of Francisco Beltrão, taking into account the period from 1963, when it was created, until 2017. From the foundation, the Syndicate's performance obeyed a state logic of service provision. However, in 1978, an opposition group won the union election and shifted the focus, directing the union to combative and classist action, such as fighting for land, rural forestry, credit, among others. [ABSTRACT FROM AUTHOR]

The study case is a telecommunication provision service which uses a production measurement unity denominated Network Unit -- NU. Thus, the results are presented based on the time comparatively to the measurement used by the enterprise. In this way, with the solver tool application the enterprise has got new ways to measure the production. The analysis result in improvement in the initial distribution (UR and time) and provides more accurate values, which aid in the equivalent production attributions. It is concluded that the statistic tool used, especially the Solver or analog tools, can aid the production management process in telecommunication provision service enterprises. Through the application was possible to reduce the arbitrariness present on the equivalent production attributions to activities. [ABSTRACT FROM AUTHOR]

The adequate structuration of an integrated systems of softwares is an essential factor to facilitate business communication, both internal and external one, which can cause differences in several aspects related to the competition, costs or organization level. The present study aims at measuring the relation between internal and external integration of the integrated systems of informatics and the service provision in accounting offices established in the Minas Gerais countryside, using in order to reach that, the application of a questionnaire with structured questions. The obtained information have been treated by the use of Statistical Package of Social Science (SPSS), which has allowed an establishment of conjectures making use of descriptive statistics analyses, Spearman Correlation, Mann-Whitney test and KruskalWallis test. As result, it has been noticed that the external integration levels are unfavorable and that variables, such as the lifespan in market and professional constitution sample do not influence the integration levels. On the other hand, it was concluded that the traces of influence in the internal integration levels of the systems when there is variation in the clients and invoicing volume. [ABSTRACT FROM AUTHOR]

Perceived performance is an important analysis of listener's level of satisfaction of a radio station. Based on this assumption, the purpose of this article is to examine the satisfaction of Thermal FM Radio listeners, located in Santo Amaro da Imperatriz - Santa Catarina. Methodologically, this research is characterized by a quantitative approach. Structured interviews were used as technique for data collection. Study subjects were selected through non-probability sampling for traffic, totaling 400 interviews with 95 % reliability and maximum error margin of 5 %. The findings present 49.5 % of respondents listen to the radio between 01 and 06 years, featuring a "faithful" listener. Of these 400 respondents, 26% listen to the radio from two to three times a week. Most listeners are satisfied with the radio tuning, and 78.50 % are very satisfied or satisfied with the signal. The most preferred program by the listeners is called Show da Manhã in which is broadcasting the higher number of information and news from the city. The number of respondents who prefer country music is expressive, 38.29 % of the total, among several options of music style. Respondents were satisfied with the musical diversification, featuring a score of 64.75%. Therefore, the indicators obtained by this research highlights that the searched station provides a service that meets the public expectations. [ABSTRACT FROM AUTHOR]