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This article aims to evaluate how the use of the WhatsApp application affected the relationship between journalists and the audience, and changed the productive routines in the newsroom of the Tribuna Notícias lunch time news show in the first 18 months of its implementation (between April 2015 and October 2016). In order to accomplish this task, this case study employs bibliographic review, participant observation and semi-structured interviews. The newscast was analyzed for six non-consecutive weeks, in different months, always from Wednesday to Wednesday. Our findings demonstrate that the viewers are not aware of the needs of the journalistic practice neither of the company's interests, and do not affect the selection of topics that will be covered by the show in a meaningful way. [ABSTRACT FROM AUTHOR]

This article presents two theoretical approaches to the issue of journalistic objectivity: intersubjectivity (MEYER, 1989; SPONHOLZ, 2009) and objectivity as a strategic ritual (TUCHMAN, 1999). By means of a critical literature review, this study shows that these are two possible and quite distinct ways of answering what is at stake when journalists claim objectivity for themselves. The first approach entails a discussion about the ontological foundation of the world we live in and the best way to know reality. In turn, the second involves a series of procedures that journalists follow - not because they believe they will access objectivity, but because this methodology functions as a means of defending the risks of the occupation. The results indicate that, in intersubjectivism, the journalistic activity is committed to events, regardless of subjective interpretation; the presence of different points of view is a strategy to approach the event. As such an approach results from no ontological understanding of existence, the strategic ritual is concerned with the journalist's withdrawal from the exhibition, thus letting the facts "speak for themselves," as if this was a possible operation. These findings evince the importance of an ontological basis in the old - and still pertinent - discussion on journalistic objectivity. [ABSTRACT FROM AUTHOR]