Ouedraogo, Ramatou, Kimemia, Grace, Igonya, Emmy Kageha, Athero, Sherine, Wanjiru, Shelmith, Bangha, Martin, and Juma, Kenneth
Background: Access to safe abortion is legally restricted in Kenya. Therefore, majority women seeking abortion services in such restrictive contexts resort to unsafe methods and procedures that result in complications that often require treatment in health facilities. Most women with abortion-related complications end up in public health facilities. Nevertheless, evidence is limited on the quality of care provided to patients with abortion complications in public health facilities in Kenya. Methods: Data for this paper are drawn from a qualitative study that included interviews with 66 women who received post-abortion care in a sample of primary, secondary and tertiary public health facilities in Kenya between November 2018 and February 2019. The interviews focused on mechanisms of decision-making while seeking post-abortion care services, care pathways within facilities, and perceptions of patients on quality of care received including respect, privacy, confidentiality, communication and stigma. Findings: The participants' perceptions of the quality of care were characterized as either "bad care" or "good care", with the good care focusing on interpersonal aspects such as friendliness, respect, empathy, short waiting time before receiving services, as well as the physical or functional aspects of care such as resolution of morbidity and absence of death. Majority of participants initially reported that they received "good care" because they left the facility with their medical problem resolved. However, when probed, about half of them reported delays in receiving care despite their condition being an emergency (i.e., severe bleeding and pain). Participants also reported instances of abuse (verbal and sexual) or absence of privacy during care and inadequate involvement in decisions around the nature and type of care they received. Our findings also suggest that healthcare providers treated patients differently based on their attributes (spontaneous versus induced abortion, single versus married, young versus older). For instance, women who experienced miscarriages reported supportive care whereas women suspected to have induced their abortions felt stigmatized. Conclusion: These findings have far reaching implications on efforts to improve uptake of post-abortion care, care seeking behaviors and on how to assess quality of abortion care. There should be emphasis on interventions meant to enhance processes and structural indicators of post-abortion care services meant to improve patients' experiences throughout the care process. Moreover, more efforts are needed to advance the tools and approaches for assessing women experiences during post-abortion care beyond just the overriding clinical outcomes of care. Plain language summary: Access to abortion is legally restricted and socially reproved in Kenya. Therefore, women requiring abortion in such restrictive contexts resort to unsafe methods that result in complications, often requiring treatment in health facilities. Nevertheless, there is limited evidence on the quality of care provided in public health facilities in Kenya to patients treated for abortion complications. This paper is drawn from a qualitative study targeting 66 women treated for abortion complication in a sample of primary, secondary and tertiary public health facilities in Kenya between November 2018 and February 2019. The interviews focused on the women's perceptions around the quality of care they received. Our findings show that while the majority of participants stated in first instances that they received "good care" because they left the facility with their medical problem resolved, half of them, when probed, reported delays in receiving care, yet their condition was seen as an emergency since they were bleeding and experiencing pain. Participants also reported instances of abuse (verbal and physical) or lack of privacy during care and inadequate involvement in decisions on the type of care they were to receive. Our findings also point out that providers treated patients differently based on their attributes (spontaneous versus induced abortion, single versus married, young versus older), with women who experienced miscarriages receiving supportive care while women suspected to have induced their abortion being stigmatized. In conclusion, our findings have far reaching implications on efforts to improve post-abortion seeking behaviors and on how to assess quality of abortion care. [ABSTRACT FROM AUTHOR]