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Interviews Roger Siboni, chief executive of E.piphany, about his customer relationship management (CRM) software company. Company background; Definition of CRM; Differences between the CRM needs of companies that have started on the Web and traditional businesses; Difference between E.piphany's targeted and effective marketing and personalization; Lack in CRM solutions available in the market.

Interviews Michael Chichi, creative director of Web services company marchFIRST and former art director and information architecture at Artandculture.com in San Francisco, California. Discussions on Chichi's wireless project for 3Com; Impact of Web design standards on innovation and design; Work with other programmers.

Describes a typical day at Atomic Fridge, a New York City-based multimedia company. Progress of work on various projects; Duties and responsibilities of each of the company's staff members; Work routines; Interactions between the company's employees.

Highlights cost-effective strategies for managing Web sites. Companies' realization of the need to concentrate on acquiring high-quality customers; Shift from mass-market brand building to targeted marketing approaches; Revenue-sharing schemes and performance marketing systems between merchants and media sites; Popularity of co-registration schemes; Improvement of existing online offerings to promote customer retention. INSET: Acquiring Online Shoppers, by A.A..

Discusses the potential of the electronic books industry to transform the print publishing industry. Making good on claims to revolutionize the way consumers use books and other printed matter; Pioneering of a better digital distribution experience for content owners of all kinds; Management of digital assets and rights.

The article offers information on tourist attractions in Istanbul, Turkey. One of the attractions include the Topkapi Palace Museum that treasures an emerald-encrusted golden throne. Some of the attractions include the archaeological museum, Hagia Sophia museum, blue mosque, and Rustem Pasha mosque. Other attractions include the bathhouse Cemberlitas Hamam, spice bazaar, and the water reservoir Basilica Cistern.

Reports on the mergers of Internet companies in the United States. Business opportunity from acquisitions; Liquidation of the assets of the company; Rules of acquisition.

Reports that half of dismissed Web workers in the United States are still willing to work in other companies in the Internet industry. Advantages of working in the Internet world; Flexibility of Internet workers who have saved enough money to risk working in the Internet world.

Reports on the merger plan of Ticketmaster Online-CitySearch Inc. and Ticketmaster Corp. Terms of the merger; Nature of business of the two companies.

Reports on agreement of CBS Inc. to deliver 500 hours of enhanced programming to customers of Microsoft Corp.'s WebTV unit. Types of enhanced content that WebTV subscribers may access on demand; Reasons behind the lukewarm public response to WebTV; Plan of Microsoft to use WebTV to showcase its next-generation technology.

Reports on the sale of online bookseller and publisher Fatbrain.com Inc. to bookstore giant Barnes&Noble.com. Value of the deal; Problems encountered by Fatbrain in trying to sell its online document management service.

Reports Yesmail's filing of lawsuit against the Mail Abuse Prevention System LLC, a non-profit group that blacklists alleged spammers in the United States. Efforts to delay their addition to MAPS' blacklist; Refusal to use double-opt-in process; Plausibility of Yesmail's cause according to law professor David Sorken; Anti-spam bill passed by Congress; Opposition to the bill.

Focuses on the strategies used by online marketer KiraCom Corp. to catch consumers' attention and encourage participation. Belief in the value of treating consumers with respect and giving rewards; Offering of permission-based, user-controlled application service provider model for advertising agencies, interactive agencies and Web sites.