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1. Measuring and improving the quality of hospital language services: insights from the Speaking Together collaborative.

Author

Regenstein, Marsha

Subjects
*INTERNAL medicine, *MEDICAL communication, *HOSPITALS, *HEALTH education, *LANGUAGE & languages, *MEDICAL quality control, *ASSOCIATIONS, institutions, etc., *RESEARCH, *COMMUNICATION barriers, *ATTITUDE (Psychology), *RESEARCH methodology, *COOPERATIVENESS, *MEDICAL personnel, *PATIENT satisfaction, *EVALUATION research, *MEDICAL cooperation, *HUMAN services programs, *HOSPITAL ancillary services, *COMPARATIVE studies, *QUALITY assurance, *TRANSLATIONS, *CORPORATE culture
Abstract

The author reflects on how the quality of hospital language services has been improved and measured. In relation to this, a program called Speaking Together: National Language Services Network has been launched by the Robert Wood Johnson Foundation. This is designed to improve the quality and availability of language services at hospitals in the U.S.

Published
2007
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