1. Medir a qualidade dos comentários online: uma proposta metodológica a partir de sites jornalísticos em Portugal, Brasil e Espanha.
- Author
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Ribeiro, Fábio and Assunção, Carlos
- Subjects
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INTERNET content moderation , *ONLINE comments , *NEWS websites , *MASS media , *WEBSITES , *JOURNALISM , *MEASURING instruments , *JOURNALISTS - Abstract
In the last decade there have been several debates about the relevance of online news comments. While some question the hate speech that is verified in these spaces, others highlight the possibility of exchanging opinions. This paper proposes a methodological tool to measure the quality of online news comments, using a sample of 300 comments on highly visible websites in Portugal (Público; Sapo), Spain (El País; 20 Minutos) and Brazil (UOL; Folha S. Paulo). The results determine that commentators tend to use a little personal argumentation (82.3%), although relevant to the discussion in question (60.3%), with few grammatical errors (14.7%) or aggressive interventions (31.7%). Following the Online Comment Policy Evaluation Model (Known in Spanish as MPONC), it is concluded that websites with quality comment moderation systems attract more relevant and timely interventions. [ABSTRACT FROM AUTHOR]
- Published
- 2022
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