1. Occupational Factors Associated With Burnout Among a Sample of 9-1-1 Public Safety Telecommunicators in Washington State.
- Author
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Meischke, Hendrika, Lu, Dave W., Hatton, Karl, Seixas, Noah S., Baker, Marissa G., and Monsey, Lily
- Subjects
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CROSS-sectional method , *CORPORATE culture , *PSYCHOLOGICAL burnout , *MULTIPLE regression analysis , *WORK-life balance , *CONFLICT (Psychology) , *LEADERSHIP , *MULTIVARIATE analysis , *WAGES , *DESCRIPTIVE statistics , *JOB satisfaction , *JOB stress , *RESEARCH methodology , *STATISTICS , *JOB descriptions , *TELECOMMUNICATION , *SOCIAL support , *DATA analysis software , *INDUSTRIAL hygiene , *INDUSTRIAL safety - Abstract
Introduction: This study aimed to investigate occupational factors associated with burnout among a sample of 9-1-1 public safety telecommunicators (PSTs). Methods: An online survey measuring organizational factors (ie, perceived visibility and inclusion in the agency, respectful culture, leadership support, perceived gratitude, and coworker conflict); job characteristics (ie, work-life integration, overtime, salary satisfaction, and jobmeaningfulness); and burnout, demographic, and call center characteristics was emailed to a sample of PSTs. Analysis: Descriptive, bivariate, and multiple linear regression analyses were used to characterize the sample and investigate relationships among variables. Results: PSTs (N = 324) completed the survey. Multivariate analysis showed that poor work-life integration and coworker conflict were associated with greater PST burnout, while job meaningfulness and perceptions of greater visibility and inclusion were linked to decreased levels of burnout Conclusion: Occupational factors were associated with burnout among PSTs. [ABSTRACT FROM AUTHOR]
- Published
- 2024
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