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The introduction of ChatGPT 3.5 in November 2022 ignited a sensation in the academic community, leaving many astounded by its capabilities. This new release more closely emulates human responses than its predecessors. Among its remarkable capabilities, it can answer questions, catalog items in MARC21, recommend reading lists, and make suggestions on a wide array of topics. To assess ChatGPT’s efficacy in aiding library users, the authors of this paper conducted an experiment comparing ChatGPT’s performance with that of librarians in answering reference questions. Thirty questions were randomly selected from the transaction log of the reference inquiries between June 1, 2023 to July 31, 2023 at the Rider University Libraries. These queries constituted 34% of the total user questions during this two-month period. The authors compared the answers by ChatGPT and those by reference librarians for their accuracy, relevance, and friendliness. The findings indicate that reference librarians markedly outperformed their robotic counterpart. An evident issue arises from ChatGPT’s deficiency in understanding local policies and practices. This consequently hinders its ability to provide satisfactory answers in those areas. OpenAI posits that ChatGPT’s proficiency can be enhanced through targeted fine-tuning using locally specific information. At the moment, ChatGPT remains a great tool for librarians. [ABSTRACT FROM AUTHOR]

This paper explores the effect of chatbot empathy and identity disclosure on willingness to donate (WTD) to a fundraising project and the psychological mechanism in the relationship. In a 3 (information-only vs. cognitive empathy vs. affective empathy) × 2 (chatbot vs. human identity) experiment, 496 US adults had a conversation about a fundraising event with one of six artificial intelligence-powered chatbots. The results revealed that neither chatbot empathy nor identity disclosure has a significant effect on WTD, rejecting the hypotheses. However, the data supported a significant interaction effect between chatbot empathy and identity disclosure on WTD. Moreover, the results suggested that the interaction effect between chatbot empathy and identity disclosure on WTD would be mediated through human likeness and social presence. This study suggests how empathy and human identity of chatbots should be applied with care to avoid the uncanny valley effect. [ABSTRACT FROM AUTHOR]

This paper presents a study about communicability of conversational interfaces (namely chatbots) under a semiotic perspective. A chatbot is a software system that allows you to simulate real conversations between devices and users by means of a conversational interface (CI). After introducing the chatbot concept, focusing on its advantages and issues, we will present two domains of use in which chatbot interfaces can be effective: healthcare and smart home. For carrying out simple tasks such as finding information or triggering operations, users need an easy-to-use and to an easy-to-learn system to communicate with. To face this, conversational interfaces represent the latest trend in the field of digital design. For studying the communicability aspects of a CI, we carried out a user test to compare traditional and chatbot interfaces. This paper aims at evaluating the benefits at the communicability level of a chatbot in comparison to traditional GUI for incrementing the effectiveness and efficacy of communication between users and the system specifically for users with poor attitude in using technologies. In details, we evaluated the communicability of two prototypes that can be used to solve simple tasks in order to favour user inclusion, including everyone with very little exposure to technologies. [ABSTRACT FROM AUTHOR]

There are great interests of designing research metrics and indices to measure the research impacts in research institutes. Unfortunately, most of those indices ignore critical design issues, e.g. the disparity between domains, the impact of journals or conferences in which papers are published, normalising the range of the index values to certain intervals, and the scalability of using the index to rank different research entities. In this paper, a new normalised fuzzy index, (NFindex), is proposed as a fuzzy-based research impact metric. The proposed index is a scalable index whose values are normalised to the percentage levels. NFindex achieves both inter-discipline normalisation and intra-discipline consistency. The capability of NFindex to achieve the inter-discipline normalisation enables fair comparison between different research domains regardless their nature in terms of influence and contribution to other research areas, e.g. natural science. Therefore, NFindex gives a universal normalised single-number metric that can be used by research institutes to solve the problem of inter-discipline scholar ranking. Moreover, it can help universal ranking of universities and research institutes according to their research capabilities and impacts. The obtained results, on diverse research areas, prove the potential of NFindex in terms of both intra-discipline consistency and inter-discipline normalisation. [ABSTRACT FROM AUTHOR]

Background/Purpose: Visual impairment is a disability more commonly caused by diseases that lead to several disadvantages to the daily activities amongst those blind. For almost a century since the white cane was first introduced, the cane has remained as the most reliable tool for those affected by blindness. Methods: By using a combination of the capabilities of Internet of Things (IoT) and existing devices, such as mobile phones, an InWalker system is proposed to expand the functionality of the typical white cane, so as to introduce several new features that enhance the safety and confidence amongst people who are blind. As such, this paper explores the existing works and projects to comprehend the motivation and the standard practices for each proposed feature. Each of the strength and drawback has been assessed thoroughly to refine the scope of this project. Results: The proposed project, InWalker, is an intelligent system that has an embedded board system with various sensors to enhance the usability of white cane. The inputs from the sensor are processed on a microcontroller, which then pass the data to a smartphone via Bluetooth for additional features, such as global positioning system (GPS) tracking and SMS services. Conclusions: Based on the initial user testing, the proposed system has successfully fulfilled most of the users' need. Visual impairment is a disability more commonly caused by diseases that lead to several disadvantages amongst those blind. The white cane has been seen as the most reliable tool for the visual impaired. This tool could be further improved with the integration of additional sensors that works with today's mobile devices. The proposed system, InWalker, is able to improve the overall quality of life among people who are blind through several features: obstacle detection, GPS tracking and a light illumination in dark environments for increased safety. [ABSTRACT FROM AUTHOR]