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1. 5 Reasons a Great Customer Experience Depends on Knowledge.

Author

Weinstein, Jeff

Subjects
*KNOWLEDGE management, *CUSTOMER services, *ORGANIZATIONAL performance, *GAMIFICATION, *VIDEOS, *COMPUTER software
Abstract

The article highlights the benefits of a knowledge management software on customer support experience. Featured advantages include the improvement business performance through knowledge gamification, accuracy of knowledgebase and ideal customer support experience by using online contextual help. The significance of a video support on customer service is also tackled.

Published
2015

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