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The article presents research which examined the working relationship between systems, information technology and reference, as well as information services staff in an academic library setting. The need for enhanced communication was cited often by respondents as a way to improve the relationship. According to the author, frustration seems to happen when reference staff report a problem. Hence, preventing the occurrence of frustration will help lessen reference anxiety of information technology work processes.

The article discusses the laws of library science according to writers Shiyali Ramainrita Ranganathan. The law known as save the time of the reader requires librarians to provide readers efficient access to materials and services. On the other hand, the law known as the library is a growing organism implies that libraries are growing by broadening and deepening their collections. Therefore, it is important that libraries expand and rework their physical spaces by building beautiful new libraries.

The article focuses on the 2005-2006 annual report of the Association for Library Collections and Technical Services. The report is directed on their efforts and accomplishments in the areas of education, collaboration through active involvement in policy formulation, publication, and organization. Accordingly, the Association is dedicated to working and responding to all matters related to the selection, identification, acquisition, organization, management, retrieval, and preservation of recorded knowledge.