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The article reports on the launch of the toolkit Project Outcome for Academic Libraries by the Association of College and Research Libraries (ACRL) in the U.S. in 2019. The toolkit provides simple surveys and an easy-to-use process for measuring and analyzing outcomes based on the model developed by the Public Library Association (PLA) to help academic libraries understand and share the impact of essential library programs and services.

This article examines a major midcareer challenge in the library science profession, referring to reinventing library service. Academic library services at the Dr. Martin Luther King Jr. Library are illustrated. Christina Peterson, the academic services librarian, initiated the work to fully understand the differing objectives and clientele of the public and the academic libraries. In terms of reference service, there is the continuum between completely answering the question and teaching users to become independent researchers.

The article reports on the appointment of Swets Information Services as the first Global Channel Partner for MPS Technologies' ScholarlyStats. ScholarlyStats is a new service that enables libraries to provide the administration of their usage statistics. As a distributor of this service, SwetsWise usage statistics are included in the ScholarlyStats service, and further integration between the two services are explored. MPS developed ScholarlyStats with the help of more than 50 libraries during the testing period in 2005.