1. The impacts of accessible service delivery on front-line helping relationships in child welfare.
- Author
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Cameron, Gary, DeGeer, Ian, Hazineh, Lirondel, Frensch, Karen, Smit Quosai, Trudy, and Freymond, Nancy
- Subjects
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CHILD welfare , *CLINICAL medicine , *COMPARATIVE studies , *FOCUS groups , *HEALTH services accessibility , *HELP-seeking behavior , *INTERVIEWING , *LONGITUDINAL method , *RESEARCH methodology , *MEDICAL cooperation , *ORGANIZATIONAL change , *HEALTH outcome assessment , *RESEARCH , *RESEARCH funding , *SCHOOL health services , *U-statistics , *ORGANIZATIONAL structure , *CLIENT relations , *SOCIOECONOMIC factors , *COMMUNITY-based social services , *KEY performance indicators (Management) , *CONTROL groups , *PARENT attitudes , *SOCIAL worker attitudes , *SOCIETIES - Abstract
ABSTRACT This paper presents the results of a study comparing the impacts on helping relationships of locating front-line child protection service providers in central locations or in accessible school and neighbourhood service delivery sites. Creating easier access to front-line child protection service providers, fostering more positive community perceptions of child welfare services, improving client and service provider satisfaction with helping relationships and services, and increasing families' willingness to ask for help were core objectives at the accessible sites. Using a quasi-experimental outcome design, file reviews and qualitative interviews with service providers and parents, this study presents evidence that accessible sites had substantial success in achieving these objectives when compared with central service delivery locations. [ABSTRACT FROM AUTHOR]
- Published
- 2013
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