Search

Understanding the search behaviour of online users is among the long-tail practices of Interactive Information Retrieval that helps identify the user information needs. The Interactive Social Book Search (SBS), under the umbrella of Interactive Information Retrieval (IIR), aims to understand the user interactions with book collections and the associated professionally-curated and socially-constructed metadata on the baseline and multistage user interfaces (UIs). This paper reports on the book search behaviour of users by reviewing research publications related to the Interactive SBS published during the last two decades. It presents a holistic view of the overall progress of Interactive SBS by summarising and visualising the experimental structure, search systems, datasets, demographics of participants, and findings to identify the research trends and possible future directions. Based on the collected evidence, it attempts to answer how the search system, user interface (UI), and the nature of tasks affect the book search behaviour of users. The article is the first of its kind that attempts to understand the book search behaviour of users in the context of Social Book Search with implications for usability experts and others working in UI design, web search engines, book search engines, digital libraries, collaborative social cataloguing websites, and e-Commerce applications. [ABSTRACT FROM AUTHOR]

Internet technology has flourished in India keeping pace with other developing countries. In keeping pace with this advancement, the Internet of Things (IoT) technology is also spreading in India. Government of India (GOI) has realised IoT's business prospect and published draft policy on IoT in 2015. To achieve a better result, the prospective users are required to be kept aware regarding the prospect of IoT and for this, social media is expected to play a pivotal role. Social media can highlight advantages of IoT and in turn, these advantages would be made known to other potential users through Word of Month (WOM). This would bring in projection of a new business paradigm as contemplated by GOI. The purpose of this paper is to identify the factors affecting actual use of IoT by the potential users of India and to develop a conceptual model. The model has been verified through survey with inputs from 208 participants identified from three metropolitan cities of India. The responses have been quantified through 5-Point Likert scale. The result shows the implication that social media and WOM almost equally influence Indians to use IoT. [ABSTRACT FROM AUTHOR]

This paper investigates the ways in which entrepreneurs use communities of practice (CoPs) to express themselves, using narrative theory and rhetorical analysis, to gain insight into an electronic social network medium, namely, YoungEntrepreneur.com. In particular, the study focuses on CoPs themes, including why entrepreneurs engage in CoPs, what role the moderators and resident entrepreneurs can play in managing online CoPs, on communication rituals of the knowledge sharing through interactivity, and on ‘how to develop an intervention’ to maintain and stimulate entrepreneurs for engaging in an online community. Findings reveal that the topic title plays a major role in attracting people. Successful topics with successful conclusions (in terms of the original query that was answered) will not necessarily get high responses and vice versa. It is observed that the domain expert does not play a big role in keeping the discussion going. Finally, the study also discovered that entrepreneurs like to communicate in a story telling genre. A comprehensive set of engagement measurement tools are introduced to effectively measure the engagement in a virtual CoP, along with a classification to define and categorise discourse of messages in terms of content and context, which allow practitioners to understand the effectiveness of a social networking site. [ABSTRACT FROM AUTHOR]

The paper analyses factors that usually influence the adoption of online commerce, focusing in particular on how social influence acts in this process considering in particular an Italian sample. It investigates about the actual transaction behaviour, and not just the intention to shop online. Starting from analysing technology acceptance models of literature, the paper proposes and empirically validates a new model for e-commerce adoption. A self-administered survey approach was used to collect data from a sample of different ages, genders and educational levels by using a structured questionnaire. Empirical data were analysed using correlation and regression analysis. Results showed that social influence, usability and perceived usefulness are predictors of the frequency of use and then, of e-commerce adoption. The paper gives both a theoretical and an empirical contribution to the e-commerce literature by designing and testing a model for predicting online consumers’ behaviour and enhancing the e-commerce adoption understanding. [ABSTRACT FROM AUTHOR]

Extant research has focused on monitoring the behaviour of people who use mobile banking (MB) but it has paid little attention to understanding the impact of information technology usage behaviour due to cultural differences. Humans are the weakest link in information technology adoption; past research has shown that not all users are predisposed to change their behaviour radically and adopt new channels of banking. This paper examines the demographic patterns of users and non-users of MB. The paper also investigates the attitudinal influences of users and non-users of MB based on innovation attributes. Using empirical research, the study identifies constructs of innovation attributes that were perceived to be significantly different among the users and non-users of MB. The study provides valuable insights into MB in Saudi Arabia that have not been previously investigated. From a practical point, findings of this study will be particularly useful to banks, financial institutions and telecommunication service providers. [ABSTRACT FROM PUBLISHER]

It is predicted that significant and ongoing investment in M-Commerce platforms and application development by commercial entities will fundamentally change consumers' shopping and web browsing behaviours. However, the evolving behaviour of Smart Phone users is somewhat tempered by concerns over M-Payments. If Smart Phones are to reach their full M-Commerce potential, the ability of consumers to transact and pay for products/services through these devices in an easy, safe and reliable manner must be addressed. In response, this paper contributes a theoretical model and empirically tests the model to explore Irish consumers' perceptions of using Smart Phones to make M-Payments for products/services. The findings present conclusive evidence that trust is the most powerful factor influencing consumers' willingness to use Smart Phones to make M-Payments. While perceived usefulness and perceived ease of use influence the payment decision, their impact is much lower. Mobile self-efficacy and personal innovativeness have almost no direct impact. The paper concludes that irrespective of individuals' high levels of personal innovativeness or mobile self-efficacy and irrespective of whether Smart Mobile Media Services are perceived as useful and easy to use, consumers will not make M-Payments, until they are convinced that Smart Phone M-Payment systems are safe and reliable. [ABSTRACT FROM PUBLISHER]

Security and privacy policies address consumer concerns related to security and privacy in e-commerce websites. As these policies represent only the vendor’s perspective, often there exists a mismatch between the stated and desired policy. Based on transaction cost theory, we speculate that business-to-business (B2B) and business-to-consumer (B2C) e-commerce customers use their transaction cost savings in order to obtain varying levels of security and privacy. These differences are bound to be reflected in the security and privacy policies of e-commerce companies. Therefore, in this paper, we perform a comparative content analysis of the security and privacy policies in B2C and B2B e-commerce. Results show that B2B vendors are more concerned about security than their B2C counterparts, while B2C vendors are anxious about intimacy and restriction privacy. Our findings have important implications for e-commerce consumers and vendors as individual and corporate consumers have varying concerns while transacting online. Individual consumers are concerned about maintaining security and intimacy privacy, whereas corporate users are anxious about regulatory issues. Therefore, B2C vendors should incorporate stringent measures dedicated to confidentiality and protection of consumer data as well as enhance intimacy privacy in their security policies, while their B2B counterparts should focus on enhancing restriction privacy. [ABSTRACT FROM PUBLISHER]

The advent of social networks opened a myriad opportunities for merging the social character of trust with the technical possibilities offered by the Internet and its availability as a mobile service. While most of the computational trust models aim to detect trustworthy entities, much less attention is paid to how these models are perceived by the users who are the core of the system. This paper delves into the workings of online trust systems under user bias and analyses the user behaviour through biases defined by Prospect theory. By performing empirical study on an existing system, we are able to demonstrate that there is a huge discrepancy between the aim of implementation of the online trust models and the users’ perception of those models. Understanding of this relation by the system designers can reduce complexity and improve the user experience and the system performance. The results imply that the tendency of the users to exhibit cognitive biases is not only the cause, but also the effect from the trust system design. These results and the analysis are then used to propose to the system designers a methodology for user bias identification and mitigation in the form of a Choice architecture for trust systems. [ABSTRACT FROM PUBLISHER]

In recent years, online shopping has been proliferated around the world. Online retailers’ reputation and purchase intentions are critical for survival and profitability of any online store. Thus, this study proposes a research framework to examine the perceived justice effects on customers purchase intention and online retailers’ reputation. A confirmatory factor analysis was conducted to demonstrate the reliability and validity of the measurement model, and the structural equation modelling technique was used to test the research model. The hypothesised model was validated empirically using data collected from 383 online shopping customers in China. The results indicated that perceived procedural, distributive and interactional justice components were strong predictors of customers purchase intention and online retailers’ reputation while online retailers’ reputation had significant effects on purchase intentions. Finally, theoretical and managerial implications are also presented in the paper. [ABSTRACT FROM PUBLISHER]

A great challenge for luxury marketers is how to harness Internet’s incredible influence on customers while still maintaining and adhering to the customer-based brand equity (CBE) of luxury brands. This study aims to investigate the effect of website design on the CBE of luxury brands. Integrating the research on aesthetic design and luxury branding, we develop and empirically validate a research model, specifying that two aesthetic design dimensions (aesthetic formality and aesthetic appeal) can stimulate a strong sense of luxury, which in turn leads to a positive evaluation of CBE. Furthermore, the effect of aesthetic design on the sense of luxury is contingent upon brand familiarity prior to the exposure of a luxury brand website. The research model is validated with a survey study involving 201 participants. The paper includes implications for website design to deliver online brand experience and develop CBE with specific online consumer groups. As an early attempt to examine the website design effect on online branding experience and brand equity, this study contributes to both literature of website aesthetics and online luxury branding. [ABSTRACT FROM PUBLISHER]

Studying information diffusion and the spread of goods in the real world and in many digital services can be extremely difficult since information about the information flows is challenging to accurately track. How information spreads has commonly been analysed from the perspective of homophily, social influence, and initial seed selection. However, in virtual worlds and virtual economies, the movements of information and goods can be precisely tracked. Therefore, these environments create laboratories for the accurate study of information diffusion characteristics that have been difficult to study in prior research. In this paper, we study how content visibility as well as sender and receiver characteristics, the relationship between them, and the types of multilayer social network layers affect content absorption and diffusion in virtual world. The results show that prior visibility of distributed content is the strongest predictor of content adoption and its further spread across networks. Among other analysed factors, the mechanics of diffusion, content quality, and content adoption by users’ neighbours on the social activity layer had very strong influences on the adoption of new content. [ABSTRACT FROM PUBLISHER]

More and more people are gravitating to reading online product reviews prior to making purchasing decisions. Because a number of reviews that vary in usefulness are posted every day, much attention is being paid to measuring their helpfulness. The goal of this paper is to investigate the various determinants of the helpfulness of reviews, and it also intends to examine the moderating effect of product type, that is, the experience or search goods in relation to the helpfulness of online reviews. The study results show that reviewer reputation, the disclosure of reviewer identity, and review depth positively affect the helpfulness of an online review. The moderating effects of product type exist for these determinants on helpfulness. That is, the number of reviews for a product and the disclosure of reviewer identity have a greater influence on the helpfulness for experience goods, while reviewer reputation, review extremity, and review depth are more important for helpfulness in relation to search goods. The interaction effects exist for average review rating and average review depth for a product with review helpfulness on product sales. The results of the study will identify helpful online reviews and assist in designing review sites effectively. [ABSTRACT FROM AUTHOR]

The paper focuses on the need to develop a measure of information system performance that is usable in a case study setting. A measurement technique is presented based upon interpreting self-assessed rating data in conjunction with interviews from informants within the insurance industry. The operationalisation of the technique builds upon developing work from previous studies and applying the disconfirmations of expectations paradigm in a qualitative setting. A number of conceptual issues are raised relating to the nature of expectations and problems associated with measuring expectation gaps are also discussed. Findings from a self-assessed rating instrument are presented and the measurement technique discussed. Benefit success outcomes are interpreted as measures of realised performance against original expectations. Three benefit success outcomes are defined as: deficiency, where performance falls below expectation; neutrality, where performance meets expectations; and efficiency, where performance exceeds expectations. This surrogate measure of benefit success allows managers the ability to reflect upon overall performance to date. The paper also identifies a number of key lessons for managers in developing successful electronic trading. [ABSTRACT FROM AUTHOR]

There is growing concern about the role of technological exclusion on deepening economic, political and social inequalities. Many people do not have PC-based Internet access either through geography, lack of money or other disadvantages. At the same time there is continued growth in the use of digital interactive television (DiTV) in the home, suggesting the potential for an alternative channel of Internet access. However, the case for DiTV is not proven, with some evidence of lack of awareness and interest among potential users. The purpose of this paper is to explore the role of DiTV as an alternative platform for conducting e-commerce among people who might otherwise be at risk of e-exclusion. The paper is positioned against literature on adoption of DiTV and briefly presents the results of a qualitative study examining consumer beliefs and feelings about shopping via DiTV. Eight key issues arising from the study are used as the focus for a questionnaire distributed among residents in an area of economic deprivation. The main outcomes are a deeper understanding of the pros and cons of DiTV for e-commerce and recommendations for developers wishing to promote e-inclusion. [ABSTRACT FROM AUTHOR]

The aim of this paper is to empirically examine how individual characteristics affect user acceptance of context-aware services such as GPS-based telematics systems and location-based commerce, which together have become highly promising fields for mobile or ubiquitous e-commerce. To examine these individual characteristics, we applied a technology acceptance model to construct an amended model that focuses on three individual differences: self-efficacy, personal innovativeness and perceived sensitivity on contextual pressure. As a result, we discovered that the perceived sensitivity on contextual pressure, which is newly adopted as a construct in this paper, affects behavioural intention in using context-aware services. [ABSTRACT FROM AUTHOR]

The primary goal of this paper is to identify critical design factors that have substantial effects on the performance of e-commerce systems. This paper presents a theoretical model that examines the relationships among detailed design factors, perceived quality level and final performance of e-commerce systems. Two consecutive empirical studies were conducted to verify the theoretical model. Results from these studies reveal that the information phase among four transaction phases was the most influential in the final performance of e-commerce systems. Among the myriad design factors related to the information phase, product-related information, depth and variety of the system structure, variety of list view for products, consistency of product and background presentation, and variety of presentation for product information were all found to be closely related to the perceived quality level. This paper ends with the theoretical and practical implications of the study results. [ABSTRACT FROM AUTHOR]

Drawing upon the ‘stimulus-organism-response’ framework, this paper examines how the ease of navigation (EON) of a website affects consumers' online impulse buying. We also compared the effects of various virtual layouts (i.e. grid, freeform, racetrack, and mix grid–freeform) on consumers' perceptions of EON, emotional responses, and the urge to buy impulsively. Based on questionnaire responses from 216 participants in a stratified survey, we found that EON significantly influences consumers' emotional responses, pleasantness, and arousal, which subsequently affects their urge to buy impulsively. We also found that compared with the other three layouts, manifestations of navigability, freeform is the easiest to navigate, and is able to elicit the highest level of pleasantness and the strongest urge to buy impulsively. The findings of this study provide important implications for impulse buying research and practice. [ABSTRACT FROM AUTHOR]

Designing effective navigation aids for customer interfaces is critical for the success of cyber shopping malls. Navigation aids can be classified into either basic ones which are based on the structure of the malls or add-ons which are not. Add-on navigation aids provide various short-cuts to promote efficient traversal of the cyber shopping malls, but too many of them would increase the complexity of the customer interface. Metaphors have been used widely for the design of add-on navigation aids, but little research evaluates their impact on the processes and outcomes of customers' behavior in cyber shopping malls. This paper presents an empirical study that investigates the navigation process of customers and the subjective evaluation of their shopping experience. This research implemented two versions of a test-bed cyber shopping mall according to different metaphors used; one based on a spatial metaphor, and the other based on a non spatial metaphor. The results of the experiment indicate that navigation aids based on the spatial metaphor were used more frequently, which resulted in better understanding about the entire structure of the cyber shopping malls, which in turn led to an increased ease of finding target items and also a more pleasant shopping experience. The benefits of navigation aids based on the spatial metaphor became more evident when customers were looking for ad hoc category items rather than common items. This paper presents plausible explanations for the results and implications for the design of navigation aids for cyber shopping malls. [ABSTRACT FROM AUTHOR]

This paper proposes an extended model of technology acceptance to understand potential users’ acceptance of online banking information systems (OBIS). The proposed model integrates key constructs from information systems and e-commerce acceptance research streams into the theoretical frame of the technology acceptance model. The model was tested on a sample of 353 Internet banking users in Pakistan. Using structural equation modelling with Analysis of Moment Structures software, data analysis showed considerable support for the extended hypothesised model. The results suggested that, in order of importance: perceived usefulness (PU), perceived ease of use (PEOU) and trust explained 45.7% of the variance in intended acceptance behaviour. Trust and technological self-efficacy (TSE) predicted 28.1% of the variance in PU. While in PEOU 21.8% of the variance was predicted by TSE, accessibility and terminology clarity. This study produced valuable insights into the factors that influence acceptance of OBIS by intended users and offers new ideas in understanding the acceptance of technology, especially in developing countries. [ABSTRACT FROM PUBLISHER]

With the rapid increase in electronic and mobile commerce over the last few years, the academic literature on online and mobile customer behaviour has been fairly plentiful with a great deal of quantitative studies testing variations of existing customer behaviour theories. However, little attention has been given to qualitative studies in the field, which seek to explore new aspects of online or mobile customer behaviour, adding to existing theories or even creating new ones. Thus, the purpose of the present paper is to critically evaluate studies employing Grounded Theory (GT), a method commonly used for theory building in qualitative social research. Nine studies were identified examining online or mobile customer behaviour under this approach, providing theories based on emerging categories. Results of their studies seem to be very similar to existing customer behaviour theories, occasionally adding new categories to the existing theory nomenclature. Studies presented weaknesses regarding the accurate methodological conduct of GT and the process of generating theory, attributed predominantly to methodological, verification and reporting bias. Nevertheless, the main advantage of GT studies remains the generation of theory that can be applied in practice, reinforced by the presentation of conceptual prospects for testing new variables in quantitative studies. Overall, the contribution of GT studies to online and mobile customer behaviour research should be based on more rigorous methodology and aim to challenge rather than confirm existing theories with the purpose of advancing knowledge in the field. [ABSTRACT FROM AUTHOR]

This paper analyses the role of website usability in a B2C electronic commerce environment. The authors identify dimensions of website usability that have been examined in the literature and integrate those usability dimensions within an electronic commerce acceptance model using an e-commerce simulation. Structural equation modelling was used to analyse the relationship between several website usability and e-commerce variables (design credibility, content, interactivity, navigability, responsiveness, download delay, perceived usefulness, perceived ease of use, and satisfaction with design) as well as trust, perceived risk, and intention to transact. The results demonstrate that website usability does influence several outcomes that are important for businesses to attract and retain customers. [ABSTRACT FROM AUTHOR]

In contrast with most other experimental system trust research, this paper examines indirect information as a basis for trust. In experiment 1, the overall valence of an evaluation concerning a route planner was pitted against a consensus cue, i.e. a favourable opinion about the system endorsed by a minority versus a majority. A positive evaluation caused an increase of system trust, whereas a negative evaluation led to a decrease. Control allocation, i.e. choosing manual or automatic mode, however, remained unaffected. Furthermore, no effect was found of consensus; one explanation holds that, despite the absence of outcome feedback, displaying of routes on-screen provided interfering trust-relevant information. Focusing solely on the consensus effect in the absence of route display, experiment 2 revealed consensus to affect both trust and control allocation. These experiments show that trust-relevant information can be processed heuristically and systematically. Possibly, trust can also be based on direct information despite absence of feedback whether generated solutions are good or bad. [ABSTRACT FROM AUTHOR]

Content preparation is an important stage in e-commerce website development. It is critical to present appropriate information content to facilitate consumers' decision-making. In the international e-commerce setting, to better serve users from different countries, their different information preferences must be accommodated by taking cultural differences between countries into consideration in content preparation. After examining relevant literature, this paper proposes a conceptual model on content preparation for cross-cultural e-commerce. The model explores cultural effects on information processing of consumers by taking into account both normative effects and psychological effects. Tentative conclusions about cultural differences that need to be accommodated in content preparation are also offered. [ABSTRACT FROM AUTHOR]

Website stickiness, the website's ability to retain online customers and prolong his/her duration of each stay, is one of the key factors to e-commerce success. However, how to make customers stick around is still unclear to online retailers. This paper examines the antecedents as well as effect of customer's intention to stick on a website. A model is developed and tested using a survey of 434 web users. The results confirm that the web user's willingness to stick to a website is a strong predictor of his/her intention to transact. Web managers thus need to put emphasis on the creation of the website stickiness. The results of this study also suggest that the formation of the stickiness is affected by web user attitude towards a website, trust in a website and the quality of website content. Implications of these findings are discussed for researchers and practitioners. [ABSTRACT FROM AUTHOR]

A customer's experience with an e-commerce environment extends beyond the interaction with the website, including delivery of products, post-sales support, consumption of products and services, and so on. It is the total customer experience that influences the customers' perceptions of value and service quality, and which consequently affects customer loyalty. In our cross-disciplinary research in human–computer interaction (HCI) and relationship marketing, we have been investigating how HCI and customer relationship management (CRM) strategies can be integrated in the design of e-commerce so as to engender customer retention, trust and loyalty. We have performed a series of empirical studies to understand customers' requirements and perceptions about service-quality from e-shopping and e-travel environments. From these studies, we have developed an empirically-grounded evaluation instrument, E-SEQUAL, which we discuss in this paper. The development team can apply it at different phases of an e-commerce development life-cycle to integrate customers' perceived dimensions of service quality into the design and evaluation of e-commerce. [ABSTRACT FROM AUTHOR]

As the Internet evolves into a medium for communication, commerce and information gathering, marketers need to focus on creating an experience for a given task that is intuitive to users. Marketing on the Internet requires an explicit knowledge of not only the user's needs, but also the information necessary to meet those needs. Understanding and applying different models of presenting information, the ways in which the information will be used and the processes by which people think about that information will enable a more intuitive and compelling online experience. The current paper applies relevant research in economics, psychology and marketing to establish a method for analyzing and critiquing different cognitive paradigms. [ABSTRACT FROM AUTHOR]

The small screens of mobile Internet devices, combined with the increasing complexity of mobile tasks, create a serious obstacle to usability in the mobile Internet. One way to circumvent the obstacle is to organize an information structure with efficient depth/breadth trade-offs. A controlled lab experiment was conducted to investigate how screen size and information structure affect user behaviours and perceptions. The moderating effects of task complexity on the relationship between screen size/information structure and user navigation/perceptions were also investigated. Study results indicate that both information structure and screen size significantly affect the navigation behaviour and perceptions of mobile Internet users. Task complexity was also found to heighten the influence of information structure on user behaviour and perceptions. The paper ends with a discussion of theoretical and practical implications, among them a key implication for mobile Internet businesses: for corporate intranet systems as well as m-commerce transaction systems, the horizontal depth of information structures should be adapted to task complexity and anticipated screen size. [ABSTRACT FROM AUTHOR]

This paper describes the development and empirical validation of a new scale for measuring usability in online shops, i.e. the Usability Questionnaire for Online Shops (UFOS). Sixty users with different demographic characteristics were given the task of finding and ordering products in two out of six web shops. In addition to usability, shop response time, shop size, services, distinctiveness of products and trust were used as predictors with intention to buy and decision to buy as criteria. A factor analysis of UFOS revealed seven factors, consisting of general usability, accessibility of general conditions, product search, shopping-basket handling, process of ordering, product overview, self-descriptiveness and product characteristics. Results on intention to buy show that about half of the participants were not willing to buy online, and users with more experience in online shopping and a higher frequency of Internet use were more willing to buy online. A regression analysis of buying intention shows that usability has the greatest impact on buying intention, followed by the size of the shop and trust. A discriminant analysis reveals that usability and perceived size are the characteristics which contribute mostly to the decision to buy and correctly classify 91% of the decision to buy. [ABSTRACT FROM AUTHOR]

Community support platforms are gaining more and more interest in areas ranging from leisure support and customer support in electronic commerce to knowledge management in enterprises. However, current solutions usually are built as proprietary systems or as add-ons to systems designed for other purposes. The platforms are usually not very customizable and interoperable and are not utilizing the full potential of the community support idea. We have introduced community platforms in several domains and have derived some requirements in these projects. These requirements are mainly related to different aspects of usability. In this paper we present the requirements and motivate an architecture for community support systems designed to fulfil these requirements. [ABSTRACT FROM AUTHOR]

Electronic commerce setup costs can be expensive to the service provider. For this reason it is desirable that those who undergo the electronic commerce registration process do actually use the service. This current paper explores the notion of the use of a 'weighted application blank' (WAB) to identify individuals who will, or will not, use the electronic commerce service. Participants consisted of 174 individuals registered with an electronic supermarket. Participants completed a short attitudinal questionnaire assessing their attitudes to the electronic supermarket system. Use of the system was then monitored for six consecutive months. From the sample, 73 individuals never used the service in the six months after completion of the questionnaire and 40 used the service for at least five months. A linear discriminant analysis was then conducted to ascertain if a measure could be developed to discriminate between these two groups. The analysis identified that the two groups could be discriminated between, such that a 76.99% correct classification could be made based upon two questions. Next, the function derived from the non-shopper and consistent shopper groups was applied to the full 174 individuals, where the probability level of becoming a consistent shopper was calculated for each individual. False acceptance and false rejection rates were then calculated for each group after manipulating the cut-off source to illustrate how such a system could be used in the operational environment. Collectively, the results suggest that the WAB may be a useful tool in the selection of electronic commerce customers when the service provider incurs some setup costs. [ABSTRACT FROM AUTHOR]

The article presents correction to various tables in the paper "User experience in social commerce" published in the previous issue of "Behavior and Information Technology" on various topics including characteristics of the respondents, structure model, and effects of subjective norm.

An introduction is presented in which the author discusses the papers in the issue addressing website quality and usability.