*REFERENCE services in academic libraries, *BUSINESS partnerships, *PUBLIC institutions
Abstract
This paper presents guidelines for establishing a QuestionPoint collaborative virtual reference partnership between academic libraries in Australia/New Zealand and the US. These guidelines reflect the practices of the state-of-the-art collaborative QuestionPoint partnership, 'AskASERI' as well as the unofficial standards and guidelines for virtual reference services established by IFLA and NISO. Throughout the paper, the projected benefits of international virtual reference collaboration are weighed against the costs. In conclusion, international collaborative virtual reference partnerships are presented to be net beneficial and worthy of further study and consideration. [ABSTRACT FROM AUTHOR]
This paper provides an overview of the process undertaken in the US during 2009/10 in developing a major report on the value of academic libraries. A summary of the key findings and recommendations from the report are also provided. While very much focused on the US situation, the author feels the findings may well have resonance elsewhere, including Australia. [ABSTRACT FROM AUTHOR]