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A Toolbox Talk (TBT) is a pre- job task made to ensure all parties involved in a task have full understanding of what they should do. TBTs are not easy; however, the author hopes this book will provide the right guidance to make TBTs less daunting, and easier to use. They are not a tick- the- box exercise; therefore, please do not treat them as such. This book challenges this perception and puts forth a case to consider TBTs essential to delivering safe working environments, thereby providing a complete understanding of the task. Essential Guide to Toolbox Talks focuses on improving three Non- Technical Skills (NTS) related to TBTs: Communication, Situation Awareness and Stress Management. With communication the book looks at the impact of inappropriate questions, allowing time for questions/ feedback, use of familiarities and knowing the answer and the errors that can occur. For situation awareness, the author conveys that effective communication enhances the environment in which people work, checking that the group understands the tasks; further coverage of what to do when things go wrong underpins this. Finally, it covers stress management and how important it is to confirm people know what to look for during a TBT and what to do if they believe a team member is under stress. With the onus on these three vital NTS, the reader will be able to deliver focused and much- improved TBTs that guarantee safe and effective performances in the workplace. This neat and punchy book will change that tick- the- box perspective of the TBT. It will appeal to both practitioners in Human Factors and anyone at the front line in high- risk industries where TBTs are a requirement, especially those in oil and gas, nuclear, construction, logistics, transport and aviation who will be certain to consider it an essential guide.

Mistakes occur for many reasons. This book takes a hands-on approach to the reasons mistakes happen, analyzes the actual mistakes, and develops a strategy to reduce them. This book proposes error reduction strategies in human decision making and educates the reader to further reduce the likelihood of making a mistake. It provides error reduction strategies, describes various cost-effective methods for eliminating costly errors, and discusses Anthropometry, Crew Resource Management, Human Factors, Industrial Engineering, Scientific Management, and Usability and the role these topics play in the avoidance of mistakes.This book will be of interest to professionals and students in the areas of industrial engineering, human factors, logistics, quality control, manufacturing, human resources, and safety.

This book was developed to help researchers and practitioners select measures to be used in the evaluation of human/machine systems. The book includes definitions of human workload and a review of measures. Each measure is described, along with its strengths and limitations, data requirements, threshold values, and sources of further information. To make this reference easier to use, extensive author and subject indices are provided.Features Offers readily accessible information on workload measures Presents general description of the measure Covers data collection, reduction, and analysis requirements Details the strengths and limitations or restrictions of each measure, including proprietary rights or restrictions Provides validity and reliability data as available

This book offers analytical methods for studying human work in ergonomics and psychology that are similar to ones utilized by the engineering sciences. SSAT offers not only new qualitative but also formalized and quantitative methods of analysis. This book will describe quantitative methods of task complexity and reliability assessment, application

In complex sociotechnical systems such as military, health care, and nuclear power systems, poor performance or errors resulting from inadequate designs can have catastrophic consequences. Although considered challenging to learn and execute well, work domain analysis can be used as a framework to assist in the design of these systems. Work Domain

This book presents the latest work in the area of naturalistic decision making (NDM) and its extension into the area of macrocognition. It contains 18 chapters relating research centered on the study of expertise in naturalistic settings, written by international experts in NDM and cognitive systems engineering. The objective of the book is to present the reader with exciting new developments in this field of research, which is characterized by its application-oriented focus. The work addresses only real-world problems and issues. For instance, how do multi-national teams collaborate effectively? How can surgeons best be supported by technology? How do detectives make sense of complex criminal cases? In all instances the studies have been carried out on experts within their respective domains. The traditional field of NDM is extended in this work by focusing on macrocognitive functions other than decision making, namely sense-making, coordination and planning. This has broadened the scope of the field. The book also contains a theoretical discussion of the macro-micro distinction. Naturalistic Decision Making and Macrocognition will be relevant to graduate students, researchers and professionals (including professionals and researchers in business, industry and government) who are interested in decision making, expertise, training methods and system design. The material may be used in two ways: theoretically, to advance understanding of the field of naturalistic decision making; and practically, to gain insight into how experts in various domains solve particular problems, understand and deal with issues and collaborate with others.

Hierarchical Task Analysis (HTA) is carried out by professionals who have to undertake a wide range of human factors and human resource design decisions. Using a wide range of industries and contexts to demonstrate the aplicability of HTA in various settings, the author has used straightforward and accessible case studies and examples for the reade

Methods of collecting, classifying and interpreting data on human performance lie at the very root of ergonomics, and these methods are collectively know as'task analysis'. They mirror both our current understanding of human performance and the design of systems which best serve the needs of their users.The concepts and techniques of task anal

This book deals with theories of multiple-task performance and focuses on learning and performance. It is primarily for professionals in human factors, psychology, or engineering who are interested in multiple-task performance but have no formal training in the area.