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Mistakes occur for many reasons. This book takes a hands-on approach to the reasons mistakes happen, analyzes the actual mistakes, and develops a strategy to reduce them. This book proposes error reduction strategies in human decision making and educates the reader to further reduce the likelihood of making a mistake. It provides error reduction strategies, describes various cost-effective methods for eliminating costly errors, and discusses Anthropometry, Crew Resource Management, Human Factors, Industrial Engineering, Scientific Management, and Usability and the role these topics play in the avoidance of mistakes.This book will be of interest to professionals and students in the areas of industrial engineering, human factors, logistics, quality control, manufacturing, human resources, and safety.

This book was developed to help researchers and practitioners select measures to be used in the evaluation of human/machine systems. The book includes definitions of human workload and a review of measures. Each measure is described, along with its strengths and limitations, data requirements, threshold values, and sources of further information. To make this reference easier to use, extensive author and subject indices are provided.Features Offers readily accessible information on workload measures Presents general description of the measure Covers data collection, reduction, and analysis requirements Details the strengths and limitations or restrictions of each measure, including proprietary rights or restrictions Provides validity and reliability data as available

Due to the requirements of automatic system design, and new needs for the training of complex tasks, Cognitive Task Analysis (CTA) has been used with increasing frequency in recent years by the airline industry and air traffic control community. Its power is reflected in the literature on professional training and systems design, where CTA is often cited as one of the most promising new technologies, especially for the complex cognitive tasks now confronting those working in aviation. The objective of this book is to bridge the gap between research and practice, to make what we know about CTA available to practitioners in the field. The book focuses on cognitive psychology and artificial intelligence analyses of aviation tasks. It is designed to help readers identify and solve specific design and training problems, in the flight deck, air traffic control and operations contexts. Distilling experience and guidelines from the best aviation cognitive analyses in accessible form, it is the first comprehensive volume on CTA, and is written for practitioners of cognitive analysis in aviation. It provides an overview of analyses to date; methods of data collection; and recommendations for designing and conducting CTA for use in instructional design, systems development, and evaluation. The first part of the book provides the principles and foundations of CTA, describing traditional approaches to task analysis and ways that cognitive analyses can be integrated with the analysis and development processes. The next part details how to: select the appropriate method or methods; determine job tasks that can be trained for automatic performance; extract knowledge structures; analyse mental models; and identify the decision-making and problem-solving strategies associated with experienced job performance. The authors also describe when to use and how to design and conduct a cognitive task analysis; how to use CTA along with traditional task analysis and ISD; and how to use CTA in training program development and systems design, as well as in personnel selection and evaluation. The current demand for cognitive analyses makes this a timely volume for those in aviation and, more generally, the industrial development and training communities. Readers will find this a thorough presentation of cognitive analyses in aviation and a highly usable guide in the design, implementation and interpretation of CTA. The book will be useful to instructional developers, aviation equipment and systems designers, researchers, government regulatory personnel, human resource managers, instructors, pilots, air traffic controllers, and operations staff.

This book offers analytical methods for studying human work in ergonomics and psychology that are similar to ones utilized by the engineering sciences. SSAT offers not only new qualitative but also formalized and quantitative methods of analysis. This book will describe quantitative methods of task complexity and reliability assessment, application

In complex sociotechnical systems such as military, health care, and nuclear power systems, poor performance or errors resulting from inadequate designs can have catastrophic consequences. Although considered challenging to learn and execute well, work domain analysis can be used as a framework to assist in the design of these systems. Work Domain

This book presents the latest work in the area of naturalistic decision making (NDM) and its extension into the area of macrocognition. It contains 18 chapters relating research centered on the study of expertise in naturalistic settings, written by international experts in NDM and cognitive systems engineering. The objective of the book is to present the reader with exciting new developments in this field of research, which is characterized by its application-oriented focus. The work addresses only real-world problems and issues. For instance, how do multi-national teams collaborate effectively? How can surgeons best be supported by technology? How do detectives make sense of complex criminal cases? In all instances the studies have been carried out on experts within their respective domains. The traditional field of NDM is extended in this work by focusing on macrocognitive functions other than decision making, namely sense-making, coordination and planning. This has broadened the scope of the field. The book also contains a theoretical discussion of the macro-micro distinction. Naturalistic Decision Making and Macrocognition will be relevant to graduate students, researchers and professionals (including professionals and researchers in business, industry and government) who are interested in decision making, expertise, training methods and system design. The material may be used in two ways: theoretically, to advance understanding of the field of naturalistic decision making; and practically, to gain insight into how experts in various domains solve particular problems, understand and deal with issues and collaborate with others.

Hierarchical Task Analysis (HTA) is carried out by professionals who have to undertake a wide range of human factors and human resource design decisions. Using a wide range of industries and contexts to demonstrate the aplicability of HTA in various settings, the author has used straightforward and accessible case studies and examples for the reade

Cognitive task analysis is a broad area consisting of tools and techniques for describing the knowledge and strategies required for task performance. Cognitive task analysis has implications for the development of expert systems, training and instructional design, expert decision making and policymaking. It has been applied in a wide range of settings, with different purposes, for instance: specifying user requirements in system design or specifying training requirements in training needs analysis. The topics to be covered by this work include: general approaches to cognitive task analysis, system design, instruction, and cognitive task analysis for teams. The work settings to which the tools and techniques described in this work have been applied include: 911 dispatching, faultfinding on board naval ships, design aircraft, and various support systems. The editors'goal in this book is to present in a single source a comprehensive, in-depth introduction to the field of cognitive task analysis. They have attempted to include as many examples as possible in the book, making it highly suitable for those wishing to undertake a cognitive task analysis themselves. The book also contains a historical introduction to the field and an annotated bibliography, making it an excellent guide to additional resources.

Methods of collecting, classifying and interpreting data on human performance lie at the very root of ergonomics, and these methods are collectively know as'task analysis'. They mirror both our current understanding of human performance and the design of systems which best serve the needs of their users.The concepts and techniques of task anal

This book deals with theories of multiple-task performance and focuses on learning and performance. It is primarily for professionals in human factors, psychology, or engineering who are interested in multiple-task performance but have no formal training in the area.