Search

Have you ever wished for help finding the right words when you are midway through another difficult conversation with a colleague, manager, or patient? The third edition of Critical Conversations in Healthcare feature do's and don'ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are new to the bedside or CEO of a major healthcare facility, this fully revised third edition will show you how to: •Communicate mindfully •Interpret body language •Deal with gossip and harassment •Address workloads and management styles •Overcome conversation traps •Improve the patient experience •Work with frustrated families, angry physicians, and uncooperative colleagues

Outside of nursing, most people believe bullies are native only to playgrounds and high school locker rooms. Unfortunately, bullies also frequent hospital units, ambulatory care centers, clinics, and even emergency departments. Their targets? Their own colleagues and peers. Most practitioners know that the old adage “nurses eat their young” is alive and well in the 21st century. This conflict saps energy, destroys teamwork, and hinders motivation. Worst of all, it can decrease the quality of patient care. This fully updated new edition, What to Do When Nurses Hurt Nurses, tackles topics ranging from social media and crucial communications to resiliency and stress management. It provides tools to help nurses create safer, more respectful workplaces and combat the ongoing cycle of bullying. Cheryl Dellasega, author of the groundbreaking Surviving Ophelia, explores relational aggression and the nature of nurse-on-nurse violence while establishing an action plan for the future.

Provides a wealth of proven anti-bullying resources for all nursing settingsThis pocket-sized, quick-access guide gives nurses crucial information they need to know to understand, identify, and effectively counter incivility, bullying, and violence in all nursing settings. Viewing nurse bullying as an institutional problem, this text expounds upon the ANA position statement,'Incivility, Bullying, and Workplace Violence'and includes definitions and statistics about nurse bullying, and what nurses at any level can do when faced with a bully.Delivered in an easy-to-read, bulleted format, this resource covers all aspects of bullying, including an overview of the problem; why nurses bully each other; a discussion and quantification of the cost and impact of bullying on individuals, the workplace, and the broader health care system. Four instructional case study chapters delineate the different forms bullying can take and how to handle them, and a'bully-proofing'chapter replete with such useful tools as a bullying checklist, a guide to'de-toxifying'the workplace, and an explanation of the ANA Code of Ethics related to bullying.Key Features:Addresses all facets of nurse bullying, from origins and manifestations to evidence-based interventions and prevention strategiesBased on the hallmark ANA document “Incivility, Bullying, and Workplace ViolenceContains 10 instructive case studies depicting common bullying scenariosProvides a wealth of anti-bullying resources for use in all nursing settingsOffers overview and chapter objectives and Fast Facts in a Nutshell clinical pearls

While medical language is soaked in metaphor, and thinking with metaphor is central to diagnostic work, medicine – that is, medical culture, clinical practice and medical education – outwardly rejects metaphor for objective, literal scientific language. This thought-provoking book argues that this is a misstep, and critically considers what embracing the use of metaphors and similes might mean for shaping medical culture, and especially the doctor–patient relationship, in a healthy way.Thinking With Metaphors in Medicine explores: how metaphors inhabit medicine – sometimes for the better and sometimes for the worse – and how these metaphors can be revealed, appreciated and understood; how diagnostic work utilizes thinking with metaphors; how patient–doctor communication can be better understood and enhanced as a metaphorical exchange; how the landscape of medicine is historically shaped by leading or didactic metaphors, such as ‘the body as machine'and ‘medicine as war', which may conflict with other values or perspectives on healthcare, for instance, person-centred care. Outlining the kinds of metaphors and resemblances that inhabit medicine and how they shape practices and identities of doctors, colleagues and patients, this book demonstrates how the landscape of medicine may be reshaped through metaphor shift. It is an important work for all those interested in the use of language and rhetoric in medicine, whether hailing from a humanities, social science or healthcare background.

'This book provides a dynamic and comprehensive interprofessional approach to building a culture of safety by using simulation across clinical and education spheres in healthcare... This is a comprehensive guide and resource for healthcare organizations, educators, and diverse interprofessional healthcare team members to use to improve patient safety efforts to adapt to the ever-changing, complex world of healthcare. Its practical application is pertinent in transforming the education and practice of medicine, nursing, and other health-related fields... Weighted Numerical Score: 99 - 5 Stars!'Patricia West, MS, BSNMichigan State University College of NursingDoody's Medical Reviewsì[The authors] have brought together a core group of national leaders to produce what I think is a paradigm-busting book that will help to transform education at the graduate level in medicine, nursing, and all related fields. The book speaks expertly about the high fidelity of simulation training, the need for synthetic models, the adult learning theory behind the debriefÖit is a manifesto about where we must go as an interprofessional team, caring for the patient of the future.î From the Foreword, by David B. Nash, MD, MBADean, Jefferson School of Population HealthPhiladelphia, PAThis groundbreaking book reflects the accomplishments of an internationally recognized leader of innovation regarding interprofessional clinical learning through simulation. Based on the North Shore-LIJ Health System corporate university experience, the book describes how this organization used simulation to successfully tackle the major interprofessional health issue of our time: patient safety. This health system created a transformative simulation center that involves nurses, doctors, and related health professionals whose work in clinical teams has resulted in measurable improvements in all aspects of clinical decision-making, critical thinking, teamwork, and communication skillsótoward the ultimate goal of improved patient safety.Key Features:Describes in detail a groundbreaking system of achieving patient safety that uses interprofessional clinical learning through simulationDetailed case studies using concrete methods and examples illustrate the application of theory to practice Presents simulations scalable to any size organization and for use by health care professionals in all specialtiesIncludes theoretical foundations and practical applications for teaching and learningFocuses on interprofessional cooperation and learning

'I enjoyed this book. It provides excellent information on the current use of healthcare teams and partnerships. It is a worthwhile resource for anyone interested in developing and working with healthcare teams.'Score: 100, 5 Stars.--Doody's Medical ReviewsTeamwork is an undisputed asset for reducing nursing and medical errors, improving quality of patient care, resolving workload issues, and avoiding burnout. This text helps to foster the leadership expertise and partnerships that will facilitate the delivery of the highest-quality care. It based on the time-tested wisdom that leadership knowledge, skills and, competencies gained by training a group of nurses in the same organization rather than a single nurse are much more likely to result in genuine organizational transformation. It is the only text available to focus in depth on building and maintaining effective partnerships, motivating and developing others in the team, organizational analysis, strategizing, communicating, planning and managing change, measuring team and partnership effectiveness through metrics, and leveraging results within and outside of the organization. Case studies across a variety of organizations and environments and drawn from years of nursing team and leadership training, illuminate key points and provide readers with real life examples of the application of key concepts. These include such scenarios as developing a team to create, implement and evaluate a nurse residency program in a large tertiary hospital; creating a cross-agency public health team to plan and deploy rural H1N1 responses; founding a multi-campus team for the creation and implementation of a new BSN curriculum; and leadership in a partnership to support the legislative creation of a nursing workforce center. Learning objectives, tables, charts, models, and questions for thought in each chapter reinforce information in the text. Plentiful references provide opportunities for further study. Authored by a noted expert in education, team building, and policy making in nursing and health care, the book will be of value to emerging and seasoned leaders and graduate educators and students, including CNL, DNP, and NPs. Key Features:Examines, in depth, team leadership and professional, clinical, and educational partnering in and for nursing Features real-life case studies in diverse practice and academic centers Offers a practical approach to applying team leadership and partnership concepts when facilitating health care changeReviews team models and skills, how to take action, issues and challenges along the way, measuring results, and applying leverage to sustain gains Presents information in a concise, step-by-step format replete with learning objectives, tables, charts, and questions for thought

'This is a very practical and easy to read book that could be very useful for nurses starting out in their careers. As the foreword states, it could be a resource for formal mentoring programs, residency programs, and nursing educational programs. The information and advice in this book may also keep new nurses from leaving the field if they are able to develop successful mentoring relationships. It is a bargain at $25.00.'--Choice'For those looking for a mentor, this book provides invaluable advice on what attracts mentors and makes them believe in you and be willing to support your development...This book is an excellent resource for mentors and protÈgÈs.'--Nurse Educator'Dr. Vance's pioneering work on mentorship has provided us with the language, understanding, and strategies for building these essential professional support relationships. This book extends her work in practical and useful ways that will help us build the new generation of excellent clinical experts, advocates, and nurse leaders.'From the Foreword by Diana J. Mason, PhD, RN, FAAN Editor-in-Chief Emeritus, The American Journal of NursingThis newest addition to the Fast Facts series provides insight for protÈgÈs and mentors on using mentoring to build new generations of successful nurses. It covers a quick history of why mentoring is important, how a protÈgÈ can identify and mentor, and how to develop and maintain a healthy mentor-protÈgÈ relationship. It also contains the necessary tools to help novice nurses benefit from mentor support through difficult and sometimes frightening and confusing times. Written by Connie Vance, an innovator in nursing mentorship research, this book presents new nurses with tools to identify the perfect'mentor match'and cultivate the mentor relationship in ways that result in valuable career-building insight. It includes guidelines to ensure a truly valuable and influential mentor relationship, contributing to career success in nursing. Key Features: Contains guidelines for creating a personal mentor action plan, complete with a chart for use in mentoring practice Provides 10 tips on raising mentor intelligence and how to use it as a source for career success Highlights resources for networking and collective mentoring to assist in career development

Lead! Becoming an Effective Coach and Mentor to Your Nursing Staff Patty Kubus, RN, MBA, PhD Become an inspirational nurse leader “Straightforward, practical, and useful! And we simply don't have enough of that kind of tool for leaders.” — Tim Porter-O'Grady, DM, EdD, ScD(h), FAAN, Senior Partner, Tim Porter-O'Grady Associates, Inc. Coach…Mentor… Motivate! This management resource for nurse leaders is packed with communication strategies and proven methods to help elevate the performance of any nursing staff. It is written to inspire both new and seasoned nurse leaders to become role models within their organizations. Lead! provides specific ways to coach and mentor staff, including dealing with negative performance and keeping top performing staff committed and engaged. Benefits:Acquire management skills that aren't taught on the floorFeel comfortable having difficult conversations about negative staff behaviorReduce the stress of having to take disciplinary actionKeep your staff engaged by rewarding and celebrating their accomplishmentsGain respect and admiration from your staff by setting realistic expectations for behavior and holding staff accountableLearn the art of providing constructive feedback to staff from engaging real-life scenariosIncludes downloadable leadership development worksheets, tips, and toolsTable of Contents: Chapter 1: The Path to Becoming an Authentic Leader Understanding authentic leadership Self awareness Values Values identification exercise Motivation Strengths and limitations Weaknesses Chapter 2: Organizational Culture Understanding organizational culture Types of organizational culture Culture identification Strong vs. weak cultures Chapter 3: The Importance of Trust What is trust? How to build, sustain, and repair trust Chapter 4: Hiring the Best Looking at the big picture Know who you are looking for Ability, Motivation, Opportunity, Culture The hiring process The art of interviewing Chapter 5: Setting Goals and Expectations Determining your goals and expectations Goals and expectations Chapter 6: Coaching and Mentoring Interpersonal Communication Avoiding communication problems The case for listening Planning non-verbal communication Chapter 7: Feedback Why feedback is important Deciding when to provide input How to give feedback How to communicate feedback Building a feedback culture Chapter 8: Coaching for Desirable Behavior Benefits of coaching The coaching process Skills and behavior of good coaches Chapter 9: Constructive Coaching Importance of constructive coaching How to keep people open to constructive Feedback and coaching Delivering constructive feedback and coaching Create a development plan Barriers to coaching effectiveness Chapter 10: Managing Confrontations What is a confrontation? Chapter 11: Performance Appraisals Nobody likes doing performance appraisals, so why bother? Staff self-appraisals Steps for conducting performance appraisals Manager training Chapter 12: Coaching and Mentoring Through Change The case for organizational agility Why do people resist change? The change process Coaching and mentoring through a change process Chapter 13: Celebrating Success Why celebration and recognition are important How to celebrate and recognize Chapter 14: Develop

Features such as Faux Pas, Tip, and Good Idea boxes supplement the question and answer format of the book and provide'real world'stories. Each chapter includes FAQs and ends with a'Take-Away Tips'summary. Topics include proper use of e-mail and cell phones, introductions, appearance, interviewing, small talk, dining tips, writing letters, and more. Nurse examples will resonate with readers.