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Have you ever wished for help finding the right words when you are midway through another difficult conversation with a colleague, manager, or patient? The third edition of Critical Conversations in Healthcare feature do's and don'ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are new to the bedside or CEO of a major healthcare facility, this fully revised third edition will show you how to: •Communicate mindfully •Interpret body language •Deal with gossip and harassment •Address workloads and management styles •Overcome conversation traps •Improve the patient experience •Work with frustrated families, angry physicians, and uncooperative colleagues

NOTES ON... NURSING LEADERSHIP Unlock the secrets to effective nursing leadership with this essential guide In the ever-evolving landscape of healthcare, leadership capability is a vital skill for nurses, however, leadership development and application within the field is rarely addressed during training. This essential resource ensures nurses are equipped with the guidance needed to develop as effective and resilient leaders within the workplace. Centred on the clinical nurse's perspective, this text serves as a practical guide to applying nursing leadership concepts and provides a timely and authoritative overview of what it means to be a nurse leader in the health service. Throughout the text, the authors provide vignettes that share their personal experiences, highlight the value of applying nursing leadership, describe the different components of leadership, and more. Notes On... Nursing Leadership is a must-read for undergraduate and trainee nurses looking for a concise introductory text that links current key debates and thinking in leadership to nursing practice. It is also an invaluable resource for qualified and practicing nurses wanting to develop their leadership skills, broaden their leadership potential, or inspire and support other nurses in their approach to leadership.

Long-term care settings are highly regulated environments where the emphasis historically has been on compliance. Many misconceptions persist about practice in nursing homes, and these go largely unaddressed within nursing education programs. Herein lines one of the significant barriers to improving nursing home care. Practice & Leadership in Nursing Homes dispels many misconceptions and provides a foundation for clinical practice in a unique, exciting setting—illustrating how high-quality nursing care can result in positive resident outcomes. This book challenges educators and students to look beyond incorrect perceptions and negative attitudes to see a vibrant, growing healthcare sector ripe for nurses to make an impact and build rewarding careers. Expert authors cover the following and more: •Comprehensive care planning •Models of care delivery •Common geriatric syndromes •Staff development and training •Nursing home financing and regulatory information

Nursing has a not-so-secret problem. The profession is prone to—some would say thrives on—workplace conflict, incivility, bullying, and meanness. And while nurses observe and experience this conflict daily, too few have been trained in its resolution. Toxic Nursing aims to change that with strategies, tools, and techniques to help nurse leaders, managers, and administrators defuse conflict, turn around toxic situations, and create positive, healthy work environments.Written by Cheryl Dellasega—author of the groundbreaking books Surviving Ophelia and Mean Girls Grown Up—Toxic Nursing explores the reasons behind toxic behavior and its impact on not just the workplace but patient safety.

Initiating and Sustaining the Clinical Nurse Leader Role, Third Edition illustrates the influence of clinical nurse leaders on care coordination, health promotion, and high-performance inter-professional care teams. The Third Edition will move beyond the 2007 American Association of Colleges of Nursing CNL White Paper and incorporate the CNL Competencies introduced in October 2013. This text presents a bold agenda for CNL practice, one that promotes value in the transformation of clinical care redesign. The Third Edition will cover the following:• Moving beyond the triple aim toward the quadruple aim• Increased emphasis on a new healthcare environment where CNLs practice• The clinical value compass for improving care• Care transitions and the CNL• Health policy engagement and advocacy• Population health and management• Inter-professional collaboration• Resource mindfulness• Project management tools, scope, design, and evaluation• Incorporating the 5Ps and models for improvement• Exemplars of CNL impacts across care settings• CNL certification, professional membership, and residency programs value• Vision for CNLs in 2020

Provides a wealth of proven anti-bullying resources for all nursing settingsThis pocket-sized, quick-access guide gives nurses crucial information they need to know to understand, identify, and effectively counter incivility, bullying, and violence in all nursing settings. Viewing nurse bullying as an institutional problem, this text expounds upon the ANA position statement,'Incivility, Bullying, and Workplace Violence'and includes definitions and statistics about nurse bullying, and what nurses at any level can do when faced with a bully.Delivered in an easy-to-read, bulleted format, this resource covers all aspects of bullying, including an overview of the problem; why nurses bully each other; a discussion and quantification of the cost and impact of bullying on individuals, the workplace, and the broader health care system. Four instructional case study chapters delineate the different forms bullying can take and how to handle them, and a'bully-proofing'chapter replete with such useful tools as a bullying checklist, a guide to'de-toxifying'the workplace, and an explanation of the ANA Code of Ethics related to bullying.Key Features:Addresses all facets of nurse bullying, from origins and manifestations to evidence-based interventions and prevention strategiesBased on the hallmark ANA document “Incivility, Bullying, and Workplace ViolenceContains 10 instructive case studies depicting common bullying scenariosProvides a wealth of anti-bullying resources for use in all nursing settingsOffers overview and chapter objectives and Fast Facts in a Nutshell clinical pearls

'This book provides a dynamic and comprehensive interprofessional approach to building a culture of safety by using simulation across clinical and education spheres in healthcare... This is a comprehensive guide and resource for healthcare organizations, educators, and diverse interprofessional healthcare team members to use to improve patient safety efforts to adapt to the ever-changing, complex world of healthcare. Its practical application is pertinent in transforming the education and practice of medicine, nursing, and other health-related fields... Weighted Numerical Score: 99 - 5 Stars!'Patricia West, MS, BSNMichigan State University College of NursingDoody's Medical Reviewsì[The authors] have brought together a core group of national leaders to produce what I think is a paradigm-busting book that will help to transform education at the graduate level in medicine, nursing, and all related fields. The book speaks expertly about the high fidelity of simulation training, the need for synthetic models, the adult learning theory behind the debriefÖit is a manifesto about where we must go as an interprofessional team, caring for the patient of the future.î From the Foreword, by David B. Nash, MD, MBADean, Jefferson School of Population HealthPhiladelphia, PAThis groundbreaking book reflects the accomplishments of an internationally recognized leader of innovation regarding interprofessional clinical learning through simulation. Based on the North Shore-LIJ Health System corporate university experience, the book describes how this organization used simulation to successfully tackle the major interprofessional health issue of our time: patient safety. This health system created a transformative simulation center that involves nurses, doctors, and related health professionals whose work in clinical teams has resulted in measurable improvements in all aspects of clinical decision-making, critical thinking, teamwork, and communication skillsótoward the ultimate goal of improved patient safety.Key Features:Describes in detail a groundbreaking system of achieving patient safety that uses interprofessional clinical learning through simulationDetailed case studies using concrete methods and examples illustrate the application of theory to practice Presents simulations scalable to any size organization and for use by health care professionals in all specialtiesIncludes theoretical foundations and practical applications for teaching and learningFocuses on interprofessional cooperation and learning

Healthcare leaders are facing major change in how healthcare is delivered as we move from fee-for-service payment models to pay for value. Physicians and hospitals are evolving from separate financial entities (with relationships varying from customers/workshops to competitors) to unified systems. Government policy maker, payers, and hordes of consultants advise hospitals to increase physician leadership in all parts of the system. However, few have proposed how this can be done when the gaps between hospitals and physicians are so wide. Physicians do not trust healthcare leaders, lack leadership and teamwork skills, and have little knowledge of how systems work. Some hospital leaders are working to overcome these gaps by setting up dyad leadership teams, consisting of a physician and an experienced manager/leader. The physician member of the team helps with the first gap; the nurse or other dyad partner is important to manage the other gaps. Until now, with the publication of Dyad Clinical Leadership, there has not been a source to help clinical dyad partners learn and understand how to work together in this emerging management model. Kathleen D. Sanford, DBA, RN, CENP, FACHE, Senior Vice President and Chief Nursing Officer at Catholic Health Initiatives (CHI), builds on CHI's success with this unique playbook for the model.

Team working and learning through reflection are both fundamental to quality healthcare. This book is the first to explore the use of the practices of reflection to develop health care teams that can deliver sustainable, high-quality personalised care. Developing the Reflective Healthcare Team is structured in three parts which are about new views of reflective practice, improving team working, and the use of the TA2LK facilitative reflective process to develop high performing teams.

Bringing together sociological theories and nursing practice this text develops a dynamic conceptualisation of the nursing role which is rooted in the work setting. It looks at the factors which have shaped nursing work in the past and those which are likely to shape it in the future.Nurses'work is changing in two respects: the place nursing occupies in the health care division of labour and the routine shifting of work boundaries that nurses experience in their daily work. Drawing on her detailed observations of the reality of nursing work in a district general hospital, Davina Allen explores these linked themes, focussing on five key work boundaries:•nurse:doctor •nurse:manager•nurse:support worker•nurse:patient•nurse:nurseThe text provides new insight into many of the tensions and dilemmas nurses routinely face and the processes and constraints through which their work is fashioned. It offers a new way of thinking about the nursing role which is particularly relevant at a time when the scope of nursing practice is expanding and when the integrated approach to health and social care is seen as the key to provision and improved services.