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Have you ever wished for help finding the right words when you are midway through another difficult conversation with a colleague, manager, or patient? The third edition of Critical Conversations in Healthcare feature do's and don'ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are new to the bedside or CEO of a major healthcare facility, this fully revised third edition will show you how to: •Communicate mindfully •Interpret body language •Deal with gossip and harassment •Address workloads and management styles •Overcome conversation traps •Improve the patient experience •Work with frustrated families, angry physicians, and uncooperative colleagues

Long-term care settings are highly regulated environments where the emphasis historically has been on compliance. Many misconceptions persist about practice in nursing homes, and these go largely unaddressed within nursing education programs. Herein lines one of the significant barriers to improving nursing home care. Practice & Leadership in Nursing Homes dispels many misconceptions and provides a foundation for clinical practice in a unique, exciting setting—illustrating how high-quality nursing care can result in positive resident outcomes. This book challenges educators and students to look beyond incorrect perceptions and negative attitudes to see a vibrant, growing healthcare sector ripe for nurses to make an impact and build rewarding careers. Expert authors cover the following and more: •Comprehensive care planning •Models of care delivery •Common geriatric syndromes •Staff development and training •Nursing home financing and regulatory information

Project Planning and Management: A Guide for Nurses and Interprofessional Teams, Fourth Edition serves as a primary resource for students developing and implementing clinical projects as a requirement for course completion. Additionally, the text also serves as a guide for faculty and preceptors who assist students in identifying clinical and management gaps as well as in initiating projects.

This revised and expanded third edition of Etiquette & Communication Strategies for Nurses will help you increase your confidence, enhance your reputation, and focus your career aspirations. Filled with practical tips, avoidable faux pas, and informative Q&As, this book will help you: •NEW: Plan an engaging and impactful presentation •NEW: Boost your career by writing an article •NEW: Use a leadership strategy to achieve your personal and professional goals •Interview successfully for a new position •Dine with confidence in any business or social setting •Increase your comfort with business travel •Manage online and social media interactions safely and professionally •Interact with everyone from executives to subordinates with grace and polish, regardless of the setting or situation •Moderate productive meetings •Thrive, not just survive, in culturally diverse interactions

Project Planning and Management: A Guide for Nurses and Interprofessional Teams, Third Edition serves as a primary resource for students developing and implementing clinical projects as a requirement for course completion.

Connecting Care for Patients: Interdisciplinary Care Transitions and Collaboration addresses practical strategies for creating connected, seamless, and transparent health care for patients in settings outside of the hospital. It presents antidotes to healthcare fragmentation caused by inefficient care, patient safety problems, patient dissatisfaction, and higher costs. The text focuses on clinical case management, interdisciplinary referrals and conferencing, cross functional team meetings, tracking patients in value-based purchasing programs, inpatient liaison visits, structured collaboration with physician groups, and referral sources and development of clinical community networking groups. Further, it explores tools for patient self-management support, effective integration of technology, family caregiver engagement, and techniques for addressing health disparities and other high-risk care gaps.

Traditionally, nursing is acknowledged as a caring profession and is associated with advocating for others. However, incivility is increasingly occurring amongst nurses, both in the clinical and academic environments, and is causing affected nurses both psychological and physical harm. Incivility Among Nursing Professionals in Clinical and Academic Environments: Emerging Research and Opportunities provides emerging views and consequences surrounding workplace bullying in the healthcare profession including recognizing the signs and symptoms of incivility in the workplace, identifying ways in which affected nurses can seek help, and examining healthy methods of coping with the incivility. Featuring coverage on a broad range of topics such as human resources, therapy, and clinical nursing, this book is ideally designed for nurses, managers, healthcare workers and consumers, hospital and clinical staff, researchers, students, and policymakers.

Critical Conversations in Healthcare, Second Edition, provides scripts and scenarios to facilitate better, more effective communication in healthcare settings. Chapters feature do's and don'ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are a new nurse at the bedside or the CEO of a major healthcare facility, this fully revised second edition will show you how to: • Work with frustrated families, angry physicians, and uncooperative colleagues • Deal with gossip, harassment, and other tough topics • Successfully address workloads, management styles, and other tricky subjects • Improve the patient experience • Overcome conversation traps

Provides a wealth of proven anti-bullying resources for all nursing settingsThis pocket-sized, quick-access guide gives nurses crucial information they need to know to understand, identify, and effectively counter incivility, bullying, and violence in all nursing settings. Viewing nurse bullying as an institutional problem, this text expounds upon the ANA position statement,'Incivility, Bullying, and Workplace Violence'and includes definitions and statistics about nurse bullying, and what nurses at any level can do when faced with a bully.Delivered in an easy-to-read, bulleted format, this resource covers all aspects of bullying, including an overview of the problem; why nurses bully each other; a discussion and quantification of the cost and impact of bullying on individuals, the workplace, and the broader health care system. Four instructional case study chapters delineate the different forms bullying can take and how to handle them, and a'bully-proofing'chapter replete with such useful tools as a bullying checklist, a guide to'de-toxifying'the workplace, and an explanation of the ANA Code of Ethics related to bullying.Key Features:Addresses all facets of nurse bullying, from origins and manifestations to evidence-based interventions and prevention strategiesBased on the hallmark ANA document “Incivility, Bullying, and Workplace ViolenceContains 10 instructive case studies depicting common bullying scenariosProvides a wealth of anti-bullying resources for use in all nursing settingsOffers overview and chapter objectives and Fast Facts in a Nutshell clinical pearls

Historically, nurses have been the source of heart and healing in the healthcare system. But today's care providers have little opportunity to make sense of their own experiences[md]let alone be fully present for others. Nurses and other care providers are often ill-prepared for the heavy toll of their day-to-day workload and find themselves at a crossroads: accept things the way they are or search for a different way. Through stories of caring moments, transpersonal journeys, and ongoing evolution, Caritas Coaching provides nurses and other caregivers a deep, intimate look at how to integrate Caring Science into their practice. Caring Science offers a scientific and philosophical context to explore, describe, and research human healing – ultimately providing a path for bringing care back into healthcare. By integrating Caring Science into their practice, nurses can balance information and technology with the human side of healthcare.

'This book provides a dynamic and comprehensive interprofessional approach to building a culture of safety by using simulation across clinical and education spheres in healthcare... This is a comprehensive guide and resource for healthcare organizations, educators, and diverse interprofessional healthcare team members to use to improve patient safety efforts to adapt to the ever-changing, complex world of healthcare. Its practical application is pertinent in transforming the education and practice of medicine, nursing, and other health-related fields... Weighted Numerical Score: 99 - 5 Stars!'Patricia West, MS, BSNMichigan State University College of NursingDoody's Medical Reviewsì[The authors] have brought together a core group of national leaders to produce what I think is a paradigm-busting book that will help to transform education at the graduate level in medicine, nursing, and all related fields. The book speaks expertly about the high fidelity of simulation training, the need for synthetic models, the adult learning theory behind the debriefÖit is a manifesto about where we must go as an interprofessional team, caring for the patient of the future.î From the Foreword, by David B. Nash, MD, MBADean, Jefferson School of Population HealthPhiladelphia, PAThis groundbreaking book reflects the accomplishments of an internationally recognized leader of innovation regarding interprofessional clinical learning through simulation. Based on the North Shore-LIJ Health System corporate university experience, the book describes how this organization used simulation to successfully tackle the major interprofessional health issue of our time: patient safety. This health system created a transformative simulation center that involves nurses, doctors, and related health professionals whose work in clinical teams has resulted in measurable improvements in all aspects of clinical decision-making, critical thinking, teamwork, and communication skillsótoward the ultimate goal of improved patient safety.Key Features:Describes in detail a groundbreaking system of achieving patient safety that uses interprofessional clinical learning through simulationDetailed case studies using concrete methods and examples illustrate the application of theory to practice Presents simulations scalable to any size organization and for use by health care professionals in all specialtiesIncludes theoretical foundations and practical applications for teaching and learningFocuses on interprofessional cooperation and learning

Transforming Interprofessional Partnerships: A New Framework for Nursing and Partnership-Based Health Care provides nurses and other health care professionals tools to reexamine the current state of interdisciplinary partnerships in order to build a more effective, caring, and sustainable health care system. This comprehensive text will benefit nurses by defining and illustrating full partnership in practice, education, and research in order to improve communication and interprofessional collaboration.

There will always be a need for professionals to work collaboratively if they are to provide the highest standard of care. Interprofessional working encourages practitioners to understand the roles of other professionals and to learn from each other, as well as from service users and carers, to ensure the full benefit of this collaboration is realised. It is an essential element of both education and practice for today's professionals.Interprofessional Working in Health and Social Care discusses the rationale, skills and conditions required for interprofessional working. In addition, it provides an overview of the roles and perspectives of different health professionals across a broad rangeof expertise: education, housing, medicine, midwifery, nursing, occupational therapy, physiotherapy, police, probation, radiography, social work and youth work.The second edition:- Offers a broad variety of case studies from a range of fi elds and settings- Includes a new chapter dedicated to interprofessional working with service usersand carers- Looks forward, offering brand new content on new and emerging roles such asspecialist paramedics and approved mental health practitionersThis book is a valuable tool for students and practitioners across the health and social care discipline, employing engaging case studies and reflective activities to support learning about interprofessional and interagency collaboration.Erratum: please note the term'Approved Mental Health Practitioner'has been used in error, instead of'Approved Mental Health Professional'. This will be corrected as soon as possible on the next reprint and the e-book version has been corrected.

Critical Conversations provides direction and solutions for deficits in healthcare that exist in verbal and non-verbal communication as well as scripting tool kits that can be applied in various situations and health care settings between nurses and colleagues and nurses and patients. Each chapter features dos and don'ts, reflective questions, and practical tools. Whether you are a new nurse at the bedside or the CNO of a major healthcare facility, this book will help you deal with gossip, harassment, and other tough topics; improve your ability to address workloads, management styles, and other tricky subjects with your managers; work with frustrated families, angry physicians, and disrespectful colleagues; overcome conversation traps that make you feel like you aren't getting your point across; improve the patient experience and effectively communicate with families.

'I enjoyed this book. It provides excellent information on the current use of healthcare teams and partnerships. It is a worthwhile resource for anyone interested in developing and working with healthcare teams.'Score: 100, 5 Stars.--Doody's Medical ReviewsTeamwork is an undisputed asset for reducing nursing and medical errors, improving quality of patient care, resolving workload issues, and avoiding burnout. This text helps to foster the leadership expertise and partnerships that will facilitate the delivery of the highest-quality care. It based on the time-tested wisdom that leadership knowledge, skills and, competencies gained by training a group of nurses in the same organization rather than a single nurse are much more likely to result in genuine organizational transformation. It is the only text available to focus in depth on building and maintaining effective partnerships, motivating and developing others in the team, organizational analysis, strategizing, communicating, planning and managing change, measuring team and partnership effectiveness through metrics, and leveraging results within and outside of the organization. Case studies across a variety of organizations and environments and drawn from years of nursing team and leadership training, illuminate key points and provide readers with real life examples of the application of key concepts. These include such scenarios as developing a team to create, implement and evaluate a nurse residency program in a large tertiary hospital; creating a cross-agency public health team to plan and deploy rural H1N1 responses; founding a multi-campus team for the creation and implementation of a new BSN curriculum; and leadership in a partnership to support the legislative creation of a nursing workforce center. Learning objectives, tables, charts, models, and questions for thought in each chapter reinforce information in the text. Plentiful references provide opportunities for further study. Authored by a noted expert in education, team building, and policy making in nursing and health care, the book will be of value to emerging and seasoned leaders and graduate educators and students, including CNL, DNP, and NPs. Key Features:Examines, in depth, team leadership and professional, clinical, and educational partnering in and for nursing Features real-life case studies in diverse practice and academic centers Offers a practical approach to applying team leadership and partnership concepts when facilitating health care changeReviews team models and skills, how to take action, issues and challenges along the way, measuring results, and applying leverage to sustain gains Presents information in a concise, step-by-step format replete with learning objectives, tables, charts, and questions for thought

Nurse managers and nurse administrators at all levels are frequently confronted by the need to manage employee issues arising from interpersonal relationships. These include: conflict (relational aggression or covert bullying), cynicism (negative work attitudes), and calamity (drama and overt antagonism). As a much needed follow up to When Nurses Hurt Nurses (STTI, 2011), this book offers numerous concrete strategies for common employee challenges that nurse supervisors face.

As a part of the Nurse Manager's Guide series, this how-to guided approach provides strategies and tools to help coach and motivate nurse managers when it comes to communicating with their nurses in order to reduce conflict for each generational cohort of nurses. And ultimately, this will improve organizational performance and patient safety overall.

This book discusses the phenomenon that has dogged the nursing profession for decades but that is only now getting the serious study and discussion it deserves. The book explains the history of nurse bullying, theories about why it occurs, why the problem is growing, how it damages the profession, and what can be done to prevent it. It is written in a conversational style and focuses on practical information using real-life examples to highlight important points. Includes brief, sample dialogues that nurse readers can use to defuse or prevent bullying behaviors and strategies to promote a more positive work environment.

This text will demystify interprofessional education, showing readers how theory can be turned into practice. Aimed at those interested in establishing or developing IPE strategies within education and practice settings, it outlines tried and tested approaches, giving a true insight into the successes and outcomes when IPE is implemented.

Delivering effective health and social care, enhancing effective interprofessional collaboration and adopting effective teaching and learning strategies in the education of health and social care professionals, have become subjects of intense scrutiny and debate in recent years. This book is a timely response to an increasing number of initiatives being launched to enable collaboration between the various professions in health and social care.Multi-Professional Learning for Nurses argues that opportunities for interprofessional experiences, teaching and learning should be consciously and deliberately built into educational programmes available to practitioners as they move along numerous pathways from education and training to work. This expertly written and carefully edited book explores key questions such as:- Do we need multi-professional and inter-professional education and training?- Will joint training programmes between health and social care prepare practitioners for the new integrated context in which health and social care are likely to be delivered?- What are the constraints that are present in the planning and delivery of multi-professional and inter-professional education and training?Written by experienced health and social care educators with leading roles in planning, implementing, and evaluating multi-professional education, this text is a valuable resource. It offers critiques, ideas and practical guidance to those developing multi-professional, intra-professional and inter-professional curricula in the changing climate of health and social care.

Understand the roles of these three unique professions and how collaboration can make each more effective!This is the first book to clarify the roles and interprofessional dynamics of these three professions and describe how they can best work together. Here you'll find theological perspectives on each profession, practice models of collaborative programs, and new resources to aid your professional growth. In addition, this book gives you a thorough historical overview of parish nursing and an introduction to health care chaplaincy as well as insightful analyses of the relationships of clergy and congregation to health care institutions.Parish Nurses, Health Care Chaplains, and Community Clergy: Navigating the Maze of Professional Relationships is a vital addition to your reference shelf. This unique book, written by experts in all three fields, provides: the necessary background to be an effective parish nurse, including information on spiritual formation, clinical pastoral education, and more instruction on starting a parish health ministry effective ways that the disciplines can work together in congregational health ministries to provide the best possible spiritual care successful practice models that your ministry can emulate an examination of the health care institution's role in forming the spiritual care team resources to use to increase your ministry's effectivenessParish Nurses, Health Care Chaplains, and Community Clergy is a must for practitioners, educators, and students who will be entering these vital professions!

Bringing together sociological theories and nursing practice this text develops a dynamic conceptualisation of the nursing role which is rooted in the work setting. It looks at the factors which have shaped nursing work in the past and those which are likely to shape it in the future.Nurses'work is changing in two respects: the place nursing occupies in the health care division of labour and the routine shifting of work boundaries that nurses experience in their daily work. Drawing on her detailed observations of the reality of nursing work in a district general hospital, Davina Allen explores these linked themes, focussing on five key work boundaries:•nurse:doctor •nurse:manager•nurse:support worker•nurse:patient•nurse:nurseThe text provides new insight into many of the tensions and dilemmas nurses routinely face and the processes and constraints through which their work is fashioned. It offers a new way of thinking about the nursing role which is particularly relevant at a time when the scope of nursing practice is expanding and when the integrated approach to health and social care is seen as the key to provision and improved services.