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2. ITIL Practitioner : Plan and Improve Workbook

Subjects
Configuration management, Management information systems, Computer technical support, Information services industry--Certification, Electronic data processing personnel--Certification
Abstract

Title from PDF title page (viewed on Sept. 18, 2009).

Published
2009

4. ITIL Practitioner : Release and Control (IPRC) Book

Subjects
Configuration management, Management information systems, Computer technical support, Information services industry--Certification, Electronic data processing personnel--Certification
Abstract

Title from PDF title page (viewed on Sept. 18, 2009).

Published
2009

5. ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work Book : IT Service Management with Availability Management, Capacity Management and Disaster Recovery, IT Service Continuity Management

Author

Menken, Ivanka, Blokdijk, Gerard, Menken, Ivanka, and Blokdijk, Gerard

Subjects
Configuration management, Management information systems, Computer technical support, Information services industry--Certification, Electronic data processing personnel--Certification
Published
2008