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Apple Pro Training Series: macOS Support Essentials 10.12 The Apple-Certified Way to Learn This is the official curriculum of the macOS Support Essentials 10.12 course and preparation for Apple Certified Support Professional (ACSP) 10.12 certification–as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Sierra. The only Apple-certified book on the market, this guide is designed for support technicians, help desk specialists, and ardent Mac users and takes you deep inside the macOS Sierra operating system. You'll find in-depth, step-by-step instruction on everything from installing and configuring macOS Sierra to managing networks and system administration–all on your way to preparing for the industry-standard ACSP certification. Covers updated system utilities and new features of macOS Sierra, including Siri and Optimized Storage. Features authoritative explanations of underlying technologies, troubleshooting, system administration, and much more. Focused lessons take you step by step through practical, real-world tasks. Lesson files and bonus material available for download–including lesson review questions to help prepare you for the Apple certification exam. Web Edition provides full text of the book available online as part of our Content Update Program with revised content for significant software updates.

This is the official curriculum of the Apple El Capitan 101: OS X Support Essentials 10.11 course and preparation for Apple Certified Support Professional (ACSP) 10.11 certification–as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize OS X El Capitan. This guide provides comprehensive coverage of El Capitan and is part of the Apple Pro Training series–the only Apple-certified books the market. Designed for support technicians, help desk specialists, and ardent Mac users, this guide takes you deep inside the El Capitan operating system. Readers will find in-depth, step-by-step instruction on everything from installing and configuring El Capitan to managing networks and system administration. Whether you run a computer lab or an IT department, you'll learn to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more–all on your way to preparing for the industry-standard ACSP certification. Covers updated system utilities and new features of OS X El Capitan. Features authoritative explanations of underlying technologies, troubleshooting, system administration, and much more. Focused lessons take you step by step through practical, real-world tasks. Lesson files and bonus material available for download–including lesson review questions summarizing what you've learned to prepare you for the Apple certification exam. Web Edition provides full text of the book as part of our Content Update Program with revised content for significant software updates. This book is part of Peachpit's Content Update Program. As Apple updates features of OS X El Capitan, sections of this book may be updated or new sections may be added to cover significant updates to the software. The updates will be delivered to you via a free Web Edition of this book, which can be accessed with any Internet connection. For details about accessing the Web Edition, please see the'About This Guide'section of your book.

This is the official curriculum of the Apple Yosemite 101: OS X Support Essentials 10.10 course and preparation for Apple Certified Support Professional (ACSP) 10.10 certification–as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize OS X Yosemite. This guide provides comprehensive coverage of Yosemite and is part of the Apple Pro Training series–the only Apple-certified books the market. Designed for support technicians, help desk specialists, and ardent Mac users, this guide takes you deep inside the Yosemite operating system. Readers will find in-depth, step-by-step instruction on everything from installing and configuring Yosemite to managing networks and system administration. Whether you run a computer lab or an IT department, you'll learn to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more–all on your way to preparing for the industry-standard ACSP certification. Covers updated system utilities and new features of OS X Yosemite. Features authoritative explanations of underlying technologies, troubleshooting, system administration, and much more. Focused lessons take you step by step through practical, real-world tasks. Lesson files and bonus material available for download–including lesson review questions summarizing what you've learned to prepare you for the Apple certification exam.

Managing Apple Devices, Second Edition will enable you to create an effective plan for deploying and maintaining groups of Apple devices using iOS 8 and OS X Yosemite in your organization. This all-in-one resource teaches a wide variety of Apple management technologies; explains the theory behind the tools; and provides practical, hand-on exercises to get you up and running with the tools. You will be introduced to Apple management technologies including Mobile Device Management, the Volume Purchase Program, and the Device Enrollment Program. For example, not only will you learn how to use Profile Manager–A pple's implementation of Mobile Device Management–but you will also learn about the ideas behind profile management and how to make configuration easier for both administrators and users while maintaining a highly secure environment. The exercises contained within this guide are designed to let you explore and learn the tools provided by Apple for deploying and managing iOS 8 and OS X Yosemite systems. They start with verification of access to necessary services, move on to the configuration of those services, and finally test the results of those services on client devices. Each lesson builds on previous topics and is designed to give technical coordinators and system administrators the skills, tools, and knowledge to deploy and maintain Apple devices by: • Providing knowledge of how Apple deployment technologies work • Showing how to use specific deployment tools • Explaining deployment procedures and best practices • Offering practical exercises step-by-step solutions available

Managing Apple Devices covers a wide range of technologies that help you manage both iOS and OS X devices. This guide will teach you to formulate an effective plan for deploying and maintaining groups of Apple devices using iOS 7 and OS X Mavericks. You will be introduced to a variety of Apple management technologies including Mobile Device Management, the Volume Purchase Program, and the Device Enrollment Program. You will learn the theory behind these tools and may work through practical exercises that teach you to use the tools. For example, not only will you learn how to use Profile Manager–Apple's implementation of Mobile Device Management–but you will also learn about the ideas behind profile management, how to make configuration easier for both administrators and users while maintaining a highly secure environment. The exercises contained within this guide are designed to let you explore and learn the tools provided by Apple for deploying and managing iOS and OS X systems. These exercises move along in a somewhat linear fashion, starting with verification of access to necessary services, moving on to the configuration of those services, and finally testing the results of those services on client devices. Each subsequent lesson and exercises can be seen as building on previous topics, with more advanced topics towards the end of the guide. Each lesson in this guide is designed to give technical coordinators and system administrators the skills, tools, and knowledge to deploy and maintain Apple devices by: • Providing knowledge of how Apple deployment technologies work • Showing how to use specific deployment tools • Explaining deployment procedures and best practices • Offering practical exercises step-by-step solutions available Recommendations: The world needs a book like this. The authors convey not only the nuts-and-bolts of how Apple's tools work but also the philosophy behind the tools. This is essential reading for anyone coming to the Apple world from other platforms. We do things differently over here and understanding the philosophy is every bit as important - perhaps more so - than knowing which buttons to press. I commend this book to anyone starting or modernising an Apple deployment. Fraser SpeirsHead of Computing and ITCedars School of Excellence, Greenock, Scotland