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In qualsiasi organizzazione saper negoziare è un'abilità fondamentale per gestire efficacemente conflitti e divergenze. La negoziazione è un processo che richiede preparazione e competenze specifiche, come l'essere in grado di scegliere lo stile negoziale più adatto, la strategia migliore e le relative tecniche a seconda della situazione. Il volume, arrivato alla sesta edizione americana, accompagna il lettore nel percorso che porta a migliorare le proprie capacità negoziali, in modo molto pragmatico. Definisce i diversi tipi di negoziazione (distributiva, integrativa, multiparte, interculturale) e i fattori che la influenzano (percezioni, comunicazione, dinamiche relazionali), e propone una serie di suggerimenti pratici e best practice – opportunamente adattati al contesto italiano – per gestire al meglio le prossime esperienze negoziali.

The globalized nature of modern organizations presents new and intimidating challenges for effective relationship building. Organizations and their employees are increasingly being asked to manage unfamiliar relationships with unfamiliar parties. These relationships not only involve working across different national cultures, but also dealing with different organizational cultures, different professional cultures and even different internal constituencies. Managing such differences demands trust. This book brings together research findings on organizational trust-building across cultures. Established trust scholars from around the world consider the development and maintenance of trust between, for example, management consultants and their clients, senior international managers from different nationalities, different internal organizational groupings during times of change, international joint ventures, and service suppliers and the local communities they serve. These studies, set in a wide variety of national settings, are an important resource for academics, students and practitioners who wish to know more about the nature of cross-cultural trust-building in organizations.

Mastering Business Negotiation is a handy resource for any leader or manager who needs practical strategies and ideas when conducting business negotiations. Grounded in solid research, the authors - experts in the field of business negotiation - reduce the huge volume of available information into an accessible handbook for busy executives who need to prepare for everyday negotiations as well as for more demanding and complex negotiation situations. Mastering Business Negotiation offers down-to-earth advice for learning to play the negotiation game and shows how to: Understand the game so you can better control what happens Predict the sequence of negotiation activities and move from disagreement toward agreement Identify the strategies and tactics of other players in the game. Apply the rules of the game - the'do's and don'ts'that will ultimately lead to success