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This book employs the latest insights from modern marketing into the theory and practice of corporate communication, including the main stages and goals, and highlights the key potentials for the field. It briefly presents the essential features of the methodological and structural sciences in order to illustrate to the reader how, from a marketer's point of view, these new insights can be derived objectively, reliably, and validly for the field of corporate communication according to scientific criteria. The book then introduces the maturity model for modern corporate communication and describes which fields of activity must be gone through in order to be able to implement the change management process towards corporate communication excellence efficiently and effectively. Building on this, it introduces and defines the most important new concepts of corporate communication in the twenty-first century and thus clearly delineates the field of research for this corporate function in the coming years. The book goes on to address the important areas of IT and HR in order to provide a 360° view of the developments to be realized in the field of corporate communication. A “CC self-test” at the end of the book is intended to help the reader immediately recognize where their own organization stands and, against this backdrop, to be able to start the necessary activities towards corporate communication excellence immediately on the basis of the maturity model. “Prof. Dr. Uwe Seebacher takes us on a timely and informative read on what could be the biggest crisis for Corporate Communications – remaining stagnant in a time of great change. With rich context and fine detail, he illuminates the opportunities to reengineer Corporate Communications and quantify its role in truly impacting business. From the importance of predictive intelligence underpinned by authenticity and empathy to building trust, this book is a guide for successful business in the 21stCentury. I highly recommend it.”Heidi Eusebio, Strategist and Executive Director, Edelman'Uwe Seebacher has once again demonstrated in a well-founded manner what methodological and structural science is capable of - namely, to precisely logically derive the long overdue process of change in the field of corporate communications and thereby make it comprehensible. But he also takes the important next step of operationalizing his thoughts in a directly measurable way by providing an easy applicable concrete process model for reengineering corporate communication with many tips, templates and inputs for HR and IT.“ Miguel Gimenez de Castro, Head Of Communications Spain, Portugal, Greece and Israel, IBM

This comprehensive Encyclopedia captures the intricacies of corporate communication, offering 87 clear, succinct definitions of important concepts within marketing, business, organizational communication and public relations followed by critical, literary analyses of significant research ventures. Emphasizing the interdisciplinary nature of corporate communication, this timely Encyclopedia links topics including selected theories, organization as an entity, corporate branding, corporate responsibilities, corporate misbehaviour, communication processes and tools, stakeholder engagement, corporate communication outcomes and negative corporate association in a clear and accessible format. Eleven key themes are addressed to fully illustrate the complexity of communication in a modern corporate landscape, ranging from selected theories and theoretical approaches to positive and negative corporate associations, providing both practical and conceptual insight. Further recommended readings which demonstrate the expansive nature of topics within corporate communication are provided.The Elgar Encyclopedia of Corporate Communication will be an essential reference text for students focusing on corporate communication and related management disciplines and fields such as communication, corporate identity and reputation, branding, public relations, marketing and organizational behaviour. Due to its real-world implications, it will additionally be of great benefit for practitioners seeking to understand important trends and developments within corporate communication.

This lively and engaging new book addresses a topical and important area of study. Helping readers not only to understand, but also to apply, the most important theoretical notions on identity, identification, reputation and corporate branding, it illustrates how communicating with a company's key audience depends upon all of the company's internal and external communication. The authors, leading experts in this field, provide students of corporate communication with a research-based tool box to be used for effective corporate communications and creating a positive reputation.Essentials of Corporate Communication features original examples and vignettes, drawn from a variety of US, European and Asian companies with a proven record of successful corporate communication, thus offering readers best practice examples. Illustrations are drawn from such global companies as Virgin, IKEA, INVE and Lego. Presenting the most up-to-date content available it is a must-read for all those studying and working in this field.

This book serves as an easy-to-read, up-to-­date practical guide on professional corporate communication. The key market for this book is the Asia-Pacific region, mainly because there is a gap in know-how in corporate communication among many industry sectors. In addition, at present, one cannot find a lot of educational literature about corporate communication in the market. Therefore, this guidebook closes that gap. In Asia, companies are starting to realize the importance of corporate communication in all areas (external and internal corporate communication, crisis communication (Example: TEPCO) and political communication / government relations / lobbying). This is triggered not only by the recent high profile and success of targeted (political) communication in the USA, but also by the notorious export-orientation of many Asian companies and their increasingly multi-national orientation (fostered by M&A and foreign investments). In addition, the increasing importance of online communication and digital/social media is an important reason why existing guidebooks on corporate communication have to be reassessed and modernized. This book focuses on all major aspects of modern corporate communication, including online / digital communication, and covers new developments, such as “fake news”, “post-truths”, “political correctness”, “the art of bridging” and other new phenomena in the world of (corporate) communication. Simple cartoon-style drawings supplement the text in order to facilitate reading and learning. Corporate communication professional, as well as students and professors in business/management programs, will be given tools to effectively and successfully plan and implement corporate communication strategies and tactics in all major areas.

Das Buch macht deutlich, warum eine Neugestaltung der Unternehmenskommunikation erforderlich ist und bietet zugleich praktikable Konzepte und Leitfäden für die Umsetzung.Die Kommunikationsabteilungen haben die Möglichkeiten der Digitalisierung, Virtualisierung und Künstlichen Intelligenz bislang viel zu wenig genutzt. Zudem leiden Unternehmen – wie auch Politik und öffentliche Institutionen – unter einem Glaubwürdigkeitsverlust in der Gesellschaft. Um Krisen aktiv vorzubeugen, müssen Unternehmen in der Lage sein, Vertrauen und Glaubwürdigkeit aufzubauen. Das erfordert ein völlig neues Interaktionssystem, das agil, datengetrieben, vorausschauend, schnell und interaktiv statt nur kommunikativ und reaktiv ist.Dafür muss eine zeitgemäße, datenbasierte 24/7 All-2-All (A2A) Interaktionsstruktur aufgebaut, Prozesse optimiert, wiederkehrende Aufgaben automatisiert sowie aktuelle Konzepte und Technologien für die Interaktion genutzt werden. Damit lassen sich Kosteneinsparungen,verkürzte Bearbeitungszeiten, Steigerung der Effizienz und Effektivität des Interaktionsprozesses und eine verbesserte Markenaktivierungen erreichen aber auch kommunikative Risiken minimieren und Shitstorms vermeiden. Am Ende steht ein nachweisbarer Beitrag zu den Unternehmensergebnissen.Das Buch bietet ein Prozessmodell zur Transformation der Unternehmenskommunikation als Leitfaden für die Transformation. Ein Self-Assessment-Tool ermöglicht die aktuelle Standortbestimmung und ist damit der Ausgangspunkt für die Optimierung. Abgerundet wird der Inhalt durch eine CommTechStack-Empfehlung.Aus dem InhaltTheoretische und methodische GrundlagenVon der Unternehmenskommunikation zur UnternehmensinteraktionSo sieht die neue Welt der Unternehmenskommunikation ausDas Prozessmodell zur Transformation der UnternehmenskommunikationDas Self-Assessment als Standort-BestimmungDer InTechStack für vorausschauende A2A-UnternehmensinteraktionLeserstimmen„Dieses Buch ist ein wichtiger Meilenstein für die Neuausrichtung und Neubewertung der Unternehmenskommunikation im industriellen Sektor. Die Welt der Kommunikation verändert sich rasant, und die Entwicklung von traditionellen, starren Kommunikationsprozessen hin zu einer dynamischen Interaktion, die neues Wissen schnell aufnimmt und antizipiert, ist eine große Herausforderung für Marketer. Das Buch bietet sowohl eine valide Ableitung der Notwendigkeit dieses Veränderungsprozesses aus wissenschaftlicher Sicht, als auch Unterstützung für die Praxis mit vielen Handlungsanweisungen, Tipps und Vorlagen zur Do-it-yourself-Anwendung und Umsetzung.“Tanja Auernhamer, Leiterin der Unternehmenskommunikation & Pressesprecherin, Bundesverband Industrielle Kommunikation e.V. (bvik)„Dies ist ein wunderbarer'Leitfaden', um die Unternehmenskommunikation neu zu beleben, zu überdenken und den ständig wachsenden inhaltlichen und zielgruppenspezifischen Herausforderungen zu begegnen. Der Handlungsbedarf wird vor dem Hintergrund der historischen Entwicklung und der wachsenden Bedeutung der Unternehmenskommunikation leicht verständlich beschrieben. Viele neue Begriffe werden klar hergeleitet und erläutert. Wer ein wenig in der Materie ist, wird sich schnell zurechtfinden und kann mit den mitgelieferten Vorlagen direkt in die Umsetzung gehen.“Sönke Caro, Leiter Direktkommunikation, Verkaufsförderung & Kundenzufriedenheit, STILL GmbH

Streamline your organization's communication for happier employees, clients and customers, with this powerful and practical methodology featuring insight from experts Simon Sinek and Brené Brown. As the title suggests, Influential Internal Communication proves just how influential internal communications (IC) is, and the measurable impact it has on an organization's growth. For many organizations, IC often slips down the list of priorities when there are high pressure, high stakes business situations to cope with. This causes a sense of chaos and confusion within the organization that will - eventually - permeate to external customers and clients. Influential Internal Communication presents a clear, adaptable methodology that will help readers understand, diagnose and fix their own communication challenges, thereby transforming the chaos into calm.Backed up with data and statistics from industry reports on workplace culture, Influential Internal Communication is based on The Field Model and draws on research with CEO's, some of the best insights into people, organisations and chaos. The theory is backed up with real world case studies, showing how chaos can impact a range of organizations of varying size and industry. Written by the 2020 President of the Chartered Institute of Public Relations (CIPR), Influential Internal Communication will streamline any organization's IC practices, and help to drive engagement, efficiency and profit across the board.

Publications bridging the gap between brand management and communication management very often focus on product brands. In his dissertation, the author uses corporate brands as the starting point rather than product brands. Both a - havioural approach (for the purposes of deductively developing a stimul- organism-response framework) and a managerial approach (for the purposes of developing a decision-making model for selecting corporate communication tools) are examined with the results of the behavioural analysis being integrated into the managerial analysis. The author succeeds in dealing with a?eld seldom explored in such depth in marketing literature in an innovative way. The choice of subject stems from his position in the corporate marketing department of a global automotive company. I wish the book the wide readership it deserves. Prof. Dr. Ralph Berndt Preface In competition for prestige it seems only sensible to try to perfect our image rather than ourselves. That seems the most economical, direct way to produce the desired result. Accustomed to live in a world of pseudo-events, celebrities, dissolving forms, and shadowy but overshadowing images, we mistake our shadows for ourselves. To us they seem more real than reality. Why should they not seem so to others? Daniel Boorstin, The Image This research was initiated and completed during my?ve-year tenure at the G- man-American automotive company DaimlerChrylser AG. The company funded and supported my participation in the doctoral programme of the University of Tübingen as an external doctoral candidate.

Corporate marketing and corporate communications are topics that have grown in scholarly and practical importance in these last decades. Fields such as branding, marketing communications and public relations have all contributed to this boost. Whilst there is a large amount of literature on each of these disciplines, there is little systematic development from the perspective of corporate marketing and corporate communication studies, although these two have the most to contribute to how companies manage their brands, image and corporate identities in the 21st Century. This book seeks to redress this balance and provide insights, via case studies or histories, on issues such as nation branding, managing multiple corporate identities during merger and acquisitions and establishing a company's CSR and green image. Scholars from various disciplines within the fields of public relations, branding, marketing and corporate identity have come together in Contemporary Perspectives on Corporate Marketing to offer the latest approaches and studies in these areas. As such, it will become a platform for developments in the field and serve as a respected reference resource for corporate marketing and corporate communication studies.

This book clarifies based on latest findings and research what one needs to know about marketing and sales automation, how to manage projects to implement them, select and implement tools, and what results can be achieved. It also outlines what can be expected in the future such as the automation of corporate communication and Human Resources. The range of topics spans from the creation of a valid data base in the context of applied AI for realizing predictive intelligence and the effects of data regulations such as the European General Data Protection Regulation (GDPR) when addressing customers and prospects to recommendations for selecting and implementing the necessary IT systems. Experts also report on their experiences in regard to Conversion-rate-optimization (CRO) and provide tips and assistance on how to optimize and ensure the highest RoI for marketing and sales automation. A special focus will be placed on the dovetailing of marketing and sales and the management of the customer journey as well as the improvement of the customer experience.

This unique collection of contemporary international public relations (PR) case studies gives the reader in-depth insight into effective PR practice in a range of organizational contexts. The global cases demonstrate the breadth and sophistication of the public relations function, both in public and private sector organizations.This fully updated third edition of Public Relations Cases offers fresh perspectives on the changing face of contemporary public relations and the development of PR and communication strategies. Addressing the gap in PR literature, it examines political systems, climate, media ownership and structures, as well as the social values and economic conditions which shape the role and work of PR practitioners. The book follows a four-part analytical model CDAO (Context, Decisions, Actions and Outcomes) to successfully identify the key points of comparison between cases to uncover how and why particular events occur and, critically, identifies what key factors and actions we can learn from in future decision-making. Featuring updated cases from across industries and around the world, including South East Asia, Latin America, the UK and the US, this book is an invaluable resource for researchers, postgraduate and executive education students studying public relations, corporate communication and public affairs.

Breaking down barriers, creating transparency in digital communication and effectively targeting different audiences is critical to today's successful organisations. Establishing a Corporate Newsroom is the answer. The first part discusses the different theoretical approaches of communication and the corporate newsroom model. Special emphasis is given to efficiency and effectiveness as the main pillars of this strategy.The second part presents case studies to illustrate how the corporate newsroom system can be used in the communication departments of organisations. The authors discuss real life examples from Swiss Life Germany and the Dutch Police among others and show how the corporate newsroom method impacted communication strategies and results in these organisations. This book will be of interest not only for PR professionals but also for marketing specialists and business leaders trying to bring corporate communication to the next level.

Master's Thesis from the year 2018 in the subject Business economics - Offline Marketing and Online Marketing, grade: 1,7, University of Bamberg, language: English, abstract: This present master thesis examines the role of culture on “Social Media Marketing” being a form of modern marketing and a bundle of marketing-related activities using social media. With the help of a systematic literature review, answers are sought to the question as to which extent cultural differences influence the effectiveness of social media marketing. The main objective is to adequately present the state of research on the interdisciplinary topic and to identify research gaps. The findings from peer-reviewed journals ascribe an indispensable value to the cultural component and illuminate the topic from different contemporary relevant perspectives. The results indicate that social media marketing is generally covered from a cultural point of view. Moreover, the insights provide valuable knowledge from both consumers research perspective and from applied social media practices in multicultural settings. However, the findings also reveal extant research gaps in several directions that need to be addressed in the near future to provide theoretical approaches and scientifically proven evidence on successful utilization of social media marketing in multicultural settings. The fact that social media plays an extremely important component in the worldwide dynamic technology development is an irrefutable fact. Companies are forced to integrate social media in the most diverse areas in order to be lucrative in the long term, to save costs and to survive in competition. Typical fields of application include all departments that deal with external corporate communication, e.g. HR for recruiting and talent acquisition, PR for professionally maintaining a favorable public image or in the marketing department as revolutionary marketing and sales platforms. According to a new study, 69% of marketing employees stated that marketing activities on social media helped to increase important marketing indicators and strengthen customer and brand loyalty. Nevertheless, social media offer great opportunities, but also hold challenges. A major challenge is to choose the right medium which depends to a great extent on the target group.

Wirtschaftliche, kreative und technische Aspekte des Media Managements bilden den Schwerpunkt dieses interdisziplinären Kompendiums. Der Sammelband beleuchtet Themen wie Recruiting 1.0 bis 4.0, Personalcontrolling, Digital HR, Corporate Communication, Medienunternehmer, Marketingkommunikation, Public Relations, Medienkonvergenz, Medienrezeption, Creative Thinking, Design Management, Interaktive Medien, Bewegtbildkonzeption, International Brand Communication, Bandbreitenentwicklung, Internetanschlussnachfrage, Smart-Phone-Evolution, Speichermedien, E-Business-Software, Chatbots u.a. Das Kompendium bietet Anregungen zur Anwendung und Weiterführung konzeptioneller Ansätze in der betrieblichen und kreativen Praxis, schließt Forschungsdesiderate und setzt Impulse für wissenschaftliche Auseinandersetzungen mit dem weiten Bereich des Media Managements.

Marketing, Rhetoric and Control investigates the tensions that surround the place of persuasion (and, more broadly, control) in marketing. Persuasion has variously been seen as an embarrassment to the discipline, a target for anti-marketing sentiment, the source of marketing's value in the modern organisation, a mysterious black box inside the otherwise rational and logical endeavour of enterprise, and a rather insignificant part of the marketing programme. This book argues that this multifarious reputation for persuasion within marketing stems from the influence of two quite oppositional paradigms – the scientific and the magico-rhetorical – that ebb and flow across the discourses of its discipline and practice.Constructing an interface between original, challenging close readings of texts from the beginnings of the Western rhetorical tradition and an examination of the ways in which marketing has set about describing itself, this text argues for a Sophistic interpretation of marketing. From this perspective, marketing is understood as providing intermediary services to facilitate the continuing exchange of attention and regard between firm/client and stakeholders. It seeks to manage and direct this exchange through an appreciation of the changing rational and irrational motivations of the firm and stakeholders, using these as resources for the construction of both planned and improvised persuasive interactions in agonistic (or competitive) environments.This book is aimed primarily at researchers and academics working in the fields of marketing, marketing communications, and the related disciplines of marketing theory, critical marketing, and digital marketing. It will also be of value to marketing academics in business schools, including those working in the areas of media and communication studies who have an interest in commercial and corporate communication, brand use of interactive media, and communication theory.

​In four empirical studies, this cumulative work provides valuable insights for marketing executives of statutory health insurance funds and social media responsible. Paper I and II provide evidence about the importance and interplay of price and corporate reputation on the market of statutory health insurance. The second part changes perspective to corporate communication issues in the social media environment. By introducing the “social media brand value chain” paper III conducts a literature review of state of the art social media research. By means of a field experiment on Facebook, paper IV shows that brands do not necessarily have to communicate via their brand fan pages in a highly interactive and vivid way to positively influence attitudinal measures among their fan base.

The field of corporate communications describes the practices organizations use to communicate as coherent corporate `bodies′. Drawing on the metaphor of the body and on a variety of theories and disciplines the text challenges the idealized notion that organizations can and should communicate as unified wholes. The authors pose important questions such as: - Where does the central idea of corporate communications come from? - What are the underlying assumptions of most corporate communications practices? - What are the organizational and ethical challenges of attempting truly `corporate′ communication? Clearly written with international vignettes and executive briefings, this book shows that in a complex world the management of communication needs to embrace multiple opinions and voices. Rewarding readers with a deeper understanding of corporate communications, the text will be a `must read′ for advanced undergraduates, graduate students, and scholars, in the arenas of corporate communications, organizational communication, employee relations, marketing, public relations and corporate identity management. Practitioners in these areas will be provoked to re-examine their assumptions and habits.

Gutes Image und starke Identität sind wesentliche Voraussetzungen für den Unternehmenserfolg. Ein einheitliches Design allein reicht nicht aus, auch Verhalten und Kommunikation müssen stimmen, damit eine spezifische Corporate Identity (CI) entsteht. In einem praxisorientierten Gesamtkonzept zeigt der erfahrene Berater Gerhard Regenthal, wie CI entwickelt und umgesetzt werden kann, um konsequente Kundenorientierung, hohe Produktqualität und klares Unternehmensprofil zu erreichen - von Mitarbeiter- und Gesprächsführung über Marketing und PR bis hin zur äußeren Gestalt: · Wie macht man Corporate Identity? · Wie sorgt man für das richtige und motivierte Verhalten? (Corporate Behavior-Konzeption) · Wie baut man die Kommunikation und das Marketing auf? (Corporate Communication-Konzeption) · Wie gestaltet man das Erscheinungsbild? (Corporate Design-Konzeption) Anschauliche Abbildungen geben einen ersten Überblick und unterstützen die Verwirklichung im Unternehmen. Mit vielen nützlichen Praxistipps und ausgewählten Fallbeispielen.

The fourth edition of Social Media Strategy is an essential step-by-step blueprint for innovating change, supporting traditional marketing, advertising, and PR efforts, and leveraging consumer influence in the digital world.With a completely integrated marketing, advertising, and public relations framework, Keith Quesenberry's up-to-date textbook goes beyond tips and tricks to systematically explore the unique qualities, challenges, and opportunities of social media. Students learn core principles and proven processes to build unique social media plans that integrate paid, earned, shared, and owned media based on business objectives, target audiences, big ideas, and social media categories.This classroom- and industry-proven text has been updated with a new infographics and concise reading sections with frequent tables, checklists, and templates. New and updated case studies in each chapter engage students in contemporary examples from small businesses, large corporations, and non-profit organizations. Focusing on cross-disciplinary strategic planning, content creation, and reporting, this accessible and highly practical text is an essential guide for students and professionals alike.Features:Each chapter includes a preview, chapter objectives, case studies, pull quotes, video links, bulleted lists, infographics, tables, and templates.Chapters end with a chapter checklist, key terms and definitions, and Experiential Learning sections with questions, exercises, and Discover and Explore activities.Keywords are bolded and defined in the text, at the end of each chapter, and in a comprehensive glossary.Template worksheets for key strategy components with business context examples.New to the Fourth Edition:Fully redesigned, robust graphics engage students visually.New figures include average online advertising costs, uses of AI in social media, and the latest generative AI integrations by company and platform.Fact sheets for each social media platform provide essential data for easy reference. Data includes daily and monthly user activity, main user demographics, advertising CPC and CPM, and content insights.Recurring College Cupcakes business example allows students to follow a strategic process in context.Appendix with a list of practical resources to keep students current in the world of social media, recommended professional certifications, personal branding, and a section on the negative effects of social media on mental health and society.Instructor Support Materials: https://textbooks.rowman.com/quesenberry4eTest banksTemplate worksheetsCase BriefsSample syllabiPowerPoint slidesStudent FlashcardsFind additional templates and social media strategy updates on the author's blog: https://www.postcontrolmarketing.com

In today's fast-evolving digital landscape, businesses, governments, and societies are grappling with the complex challenges of digital transformation. From shifting market dynamics to integrating new technologies, the need for a comprehensive understanding of these changes has never been greater. Traditional industries, such as transport and logistics, face the daunting task of re-engineering themselves to remain competitive in a digitally driven world. Furthermore, the economic security of regions and nations is increasingly dependent on data analytics and risk assessment, making it crucial for policymakers to adapt to this new paradigm. Multidisciplinary Analysis of Digital Transformation and Global Market Dynamics offers a compelling solution to these pressing challenges. By consolidating insights and empirical findings from the GDTM conference series, this book provides a holistic understanding of the impact of digital transformation on markets globally. It dissects critical topics such as the development of transport and logistic activities in the digital age, the economic security of regions, and the digitalization of traditional industries like business and banking. Through rigorous analysis and innovative methodologies, this book equips academics, policymakers, and practitioners with the knowledge needed to navigate the complexities of the digital age. This book is not just a theoretical exploration; it offers practical insights and strategies for real-world applications. Professionals in fields ranging from technology to urban planning can benefit from its examination of business models reshaping traditional industries and the role of business ecosystems in this transformative journey. By elucidating the valuation of intellectual properties within educational institutions and offering newer methodologies for evaluating social and economic phenomena, this book empowers readers to embrace digital transformation and drive sustainable development in their respective domains.

Unlock the secrets to B2B go-to-market success with Kara Smith Brown's transformative book, The Revenue Engine. This is your roadmap to building a powerful revenue engine:Share Good News: Build relationships and keep conversations alive with compelling stories and data insights.Track Interest: Identify opportunities and guide prospects through your pipeline effectively.Follow Up Consistently: Convert leads into loyal customers with proactive engagement.Packed with real-world case studies and actionable strategies, this playbook is essential for both seasoned professionals and newcomers. CEOs and leadership teams will gain insights on leveraging data and measuring success through pipeline volume, velocity, and value—empowering informed decisions.Say goodbye to random acts of marketing and embrace a structured approach that delivers measurable results and secures your place at the executive table. Elevate your marketing game and drive your business forward!

This handbook maps the media economy in its entirety against the background of the advancing digitalization of communication, media production, media distribution and the adaptation of regulatory framework conditions from different disciplinary approaches. It provides an integrated view on digitally induced economic transformations of the European media sector, and gives an explicitly European perspective on media economics – challenging the dominant US-American view.Topics covered include, but are not limited to: Theoretical approaches to media economics; media technologies and data management in media economics; building blocks of the media industry; media types and core distribution markets; system aspects and communication culture; media systems and regulatory policy; as well as methods of media economics.The handbook is a must-read for students, teachers and researchers in media and communication economics and science,as well as practicioners and policy-makers at the nexus of media, business and politics.

Consumers are applying more pressure on companies to embrace sustainable practices and tell purposeful stories to win their approval. They are increasingly critical of brands for their environmental and social impact, demanding authenticity and accountability. However, many businesses need help navigating this complex terrain, unsure of how to effectively integrate sustainability into their branding strategies. The lack of comprehensive resources that bridge the gap between theory and practice in sustainable branding is a significant challenge that needs immediate attention. Compelling Storytelling Narratives for Sustainable Branding solves this pressing problem through a collection of insightful chapters contributed by esteemed academics, researchers, and practitioners. This book offers a roadmap for businesses seeking to align their brand narratives with sustainability principles. By delving into the psychology of storytelling, analyzing successful case studies, and providing practical guidance, this compendium equips readers with the tools and strategies to integrate sustainability into their branding efforts authentically. This book has the potential to revolutionize brand engagement by empowering businesses to craft purposeful narratives that resonate with socially conscious consumers. It serves as a comprehensive guide for marketers, entrepreneurs, and business leaders, helping them navigate the complexities of sustainable branding and leverage it as a source of competitive advantage. This book is a guiding light in the constantly evolving branding landscape. It has the potential to revolutionize sustainable business practices and redefine the crucial role of brands in society.

Dieses Buch beschreibt, wie Unternehmen Krisen kommunikativ erfolgreich managen und bewältigen können. Krisenkommunikation muss im Ernstfall schnell und hochprofessionell erfolgen. Dies gelingt nur, wenn Unternehmensführung, Krisen- und Risikomanagement, Fachabteilungen und die Unternehmenskommunikation vor, während und nach einer Krise zielorientiert zusammenarbeiten. Funktioniert das, können das (Krisen)Management und die (Krisen)Kommunikation das Vertrauen in eine Organisation sogar stärken. Expertinnen und Experten aus Praxis, Wissenschaft und Lehre vermitteln in diesem Buch, was erfolgreiche Krisenkommunikation auszeichnet und geben anhand von Beispielen konkrete Handlungsempfehlungen. Zu den behandelten Themen gehören neben dem Fokus auf die Krisenkommunikation unter anderen: Notfall- und Krisenmanagement, Risikomanagement, Business Continuity Management und weitere Managementsysteme Organisationaler Resilienz. Aktueller denn je ermöglicht dasBuch einen ganzheitlichen Blick auf die Krisenkommunikation und hilft Praktikern, ihre Kompetenzen zu erweitern und zu vertiefen.Die zweite Auflage wurde überarbeitet und um Beiträge zu den Themen Cyberangriffe, ChatGPT, Medienmonitoring und KI sowie zu Krisenkommunikation in Demokratien und im Insolvenzfall ergänzt.

Come mettere a tavola il futuro? Abbiamo raccolto in un unico volume diverse prospettive, che servono sia per raccontare al meglio l'universo Food & Wine sia per sviluppare le tante competenze necessarie a rispondere alle nuove tendenze di consumo e ai ritmi imposti dalla trasformazione digitale di ultima generazione. E qui vi sveliamo il segreto: bisogna pensare in modo transdisciplinare. Grazie alla riflessione di professionisti esperti e all'analisi di diversi casi studio di aziende italiane, potrete conoscere le dinamiche, le strategie e i linguaggi più efficaci ed efficienti per promuovere l'agroalimentare. Un libro originale e poliedrico, uno strumento pratico e teorico allo stesso tempo, che si rivolge a studenti, professionisti, addetti ai lavori e imprese del food & wine system. Siete pronti a diventare degli eccellenti comunicatori del Made in Italy del cibo e del vino? Si parte, insieme.

This book provides a comprehensive discussion on emerging technologies in the Halal industry including recent highlights on the cartel issue and market competition in the crises era. Readers are provided an understanding of both technology application from multi-perspective of technology pillars in the context of Halal industry and from different sub-halal sectors, such as Halal food, tourism, cosmetics, pharmaceutical, medical, logistics, retail, and many more. This enables readers to understand differences in technology applications, their strengths, and weaknesses through use cases and effectively plan subsequent technology applications in the management of a broad spectrum of Halal industries. The book serves as an important resource for the Halal industry players and Halal scholars.

In the ever-evolving landscape of digital innovation, businesses grapple with the challenge of deciphering dynamic consumer behavior. AI Impacts in Digital Consumer Behavior is a pioneering exploration tailored for academic scholars seeking insights into the profound influence of artificial intelligence on consumer dynamics. As businesses strive to harness the potential of data, this book serves as a beacon, offering a comprehensive understanding of the intricacies involved in tracking, analyzing, and predicting shifts in consumer preferences. This groundbreaking work not only identifies the complexities posed by the rapidly changing digital landscape but also presents a solution-oriented approach. It unveils a theoretical framework and the latest empirical research, providing scholars with a toolkit of concepts, theories, and analytical techniques. With a multidisciplinary focus on behavioral analysis, the book equips academic minds with the knowledge to navigate the challenges of the digital age. Furthermore, it addresses the ethical dimensions and ethic considerations associated with the accelerating pace of consumer behavior analysis, shedding light on the responsible use of AI technologies. Tailored specifically for entrepreneurs, professionals, and researchers entrenched in artificial intelligence, digital media, and consumer behavior studies, AI Impacts in Digital Consumer Behavior is a premier reference source. This timely resource not only demystifies the intricate relationship between AI and consumer behavior but also empowers scholars to contribute meaningfully to the ongoing discourse in this transformative field. For academic institutions, libraries, lecturers, and students, this book is a dynamic compass guiding scholars through the challenges and opportunities at the intersection of AI and consumer dynamics.

Elgar Research Agendas outline the future of research in a given area. Leading scholars are given the space to explore their subject in provocative ways, and map out the potential directions of travel. They are relevant but also visionary.This ground-breaking Research Agenda provides unique insight into the evolution and development of service marketing. Expert contributors present an in-depth overview of the current state of the field, and critically analyse the diverse range of future directions available to researchers.Based on a comprehensive review of recent service marketing research using the Growth-Share Matrix, this Research Agenda is focused around five key themes: technology and e-services, service-dominant logic, emotions, innovation and environmental context. Chapters investigate cutting-edge technological advances including service robots and omnichannel services, as well as the social, cultural, and environmental factors that influence service marketing. Drawing together a wealth of analysis, leading scholars explore the potential for service marketing research to expand to new themes and areas of investigation, and to revisit core themes of the past in a new light.A Research Agenda for Service Marketing will be essential reading for students and scholars in marketing, management, economics and finance. It will also prove invaluable to professionals and managers looking for a deeper understanding of modern service marketing.

This book provides practical insights, tools and frameworks to help readers produce tactically and strategically appropriate marketing plans.Showing how to embed sustainability in these plans, students will be shown how to implement changes while being encouraged to reflect on why they are needed. The text reflects on contemporary themes that impact on sustainable marketing planning, including consumer behaviour, entrepreneurialism, internal marketing, services, international marketing, event management and digital marketing. The second edition has been fully updated with a greater focus on the issues surrounding sustainability, including the environmental challenges facing businesses, sustainable accreditation and integrating the UN SDGs. It provides background on the value discourses that underpin sustainability, incorporates new examples and case studies from broader regions around the world and introduces TBL-based loyalty. Full of tools and frameworks to improve comprehension, including chapter-by-chapter learning outcomes, summaries, exercises, applied activities and mini case studies, it bridges the gap between theory and practice effectively and accessibly.Presenting contemporary themes and challenges at the cutting edge of business research and practice, this book provides core reading for advanced undergraduate and postgraduate students of sustainable marketing, marketing planning and marketing strategy, as well as professionals seeking to improve the competitive advantage of their organisations.Online resources for the use of instructors include PowerPoint lecture slides and a multiple choice questions section.

A guide for insurance and other industries to staying on customers'radars Attention Hacking: The Power of Social Media Selling in Insurance and Finance shows how you can make insurance go viral on social media. It might sound too good to be true, but think about it—products that enhance wealth accumulation, health, and family protection should be as in-demand as the latest iPhone. People may never stand in line overnight to purchase the latest insurance products, but the tools and strategies in this book will help you get significantly closer—without pouring millions into marketing. In this book, Dr. Robin Kiera teaches tactics that global insurers and intermediaries have already used to position themselves successfully on social media. He explains, step by step, how you too can reach millions of people through the relevant channels. Before you can make a sale, you need to get the customer's attention. Attention Hacking leads you straight to that goal. Learn how to position yourself and your company as influencers among your target market Sell insurance through savvy social media strategy and online marketing Get customers'attention with strategic content on LinkedIn, TikTok, Facebook, and more Recognize and abandon outdated strategies and marketing channels For CEOs and other decision makers in insurance and finance, Attention Hacking: The Power of Social Media Selling in Insurance and Finance is a revelation, showing that any industry—even the ones no one wants to hear about—can reach customers online. The basic principles of this book can also be applied to other financial products and to business generally. It's time to get social media savvy.

This book aims to provide a complete compendium of Chinese Marketing and Management Scales, making it an invaluable resource for business researchers, practitioners, and scholars. Its purpose is to facilitate the measurement and evaluation of various constructs and variables within marketing and management, specifically designed for the Chinese context. This book will be highly valuable for marketing researchers and practitioners working in the Chinese market. Our book's contributions to marketing research demonstrate our commitment to academic excellence and our desire to advance knowledge in this crucial field. The book's structure is as follows: Chapter One serves as an introduction, giving an overview of the book's content, scope, and organization. Chapter Two covers the Scale Development Procedure. Chapter Three focuses on Chinese Culture-related Scales. Chapter Four presents General Marketing Scales Developed in the Chinese Context. Chapter Five showcases Exemplary Papers for Some Selected Scales, and Chapter Six provides a summary of the book.

Written for the non-specialist media producer, this book offers a practical and engaging guide to basic digital media production using modern equipment and software.As media production tools and software become more pervasive and traditional media jobs scarcer, today's media professionals are now expected to be content creators across multiple forms of media, often working with little more equipment than a smartphone. In this accessible manual, Griffey explains how well-crafted media can help sell products, bolster subscriptions, and influence public opinion—and how to go about crafting it in a landscape of high-speed social media consumption. Topics covered include the basics of photography, film, video, and audio production, as well as animation and building websites. Readers will learn not just how to shoot or record content, but also how to edit, compress, and share it, considering the most appropriate file types, equipment, software, and platforms to use for each scenario. After reading this book, students will understand best practices associated with almost every area of media production and possess the essential skills to get the job done.This book is an essential companion for students in communication disciplines, including PR, advertising, journalism, and marketing, looking for a solid grounding in digital media production to prepare them for the competitive job market.

The pandemic has taught us all how important it can be to look after our physical and mental health, and how worthwhile it is to invest in taking care of ourselves. This short book illustrates the main trends that are modifying the fitness industry worldwide and highlights contemporary relevance to strategic change. It outlines what is currently happening within the promising fitness market and analyses the major emerging trends and the scientific data, referring to startups that could become very interesting market players in the years to come. Sustainability and technology will be the subject of in-depth analysis, as they represent the main drivers that will guide the sector in the future. The book also considers the most important aspect of sustainability related to the fitness industry and wellness more generally: the Silver Economy. The analysis is supported by an extensive database involving the 100 leading companies in the sector worldwide. The novelty of this research is to provide a document analysing the typical characteristics of this market, consumption dynamics, consumer triggers, and underlying the socio-economic scenario. The treatment of key themes such as fitness-tech startups, sport strategic management and above all innovation and sustainability make the book unique and appealing to researchers, academics, students, and practitioners.

La communication d'entreprise doit-elle se cantonner aux coups de com'? N'est-elle qu'un pompier en cas de crise? Est-elle condamnée à ne jouer que les paravents cosmétiques ou les leurres dilatoires? Si la communication s'est professionnalisée, elle peine toujours à s'extirper de pratiques pourtant devenues vaines ou obsolètes au regard des multiples enjeux qui cernent l'entreprise : contestation du leadership des dirigeants, méfiance envers la marque employeur et les discours RH, réputation menacée par les fake news et la désinformation, impacts de l'intelligence artificielle, rejet du greenwashing. Alors, l'heure du glas va-t-elle sonner? Pas si sûr! Parce qu'elle est au cœur et au contact de tous les publics qui composent l'écosystème d'une entreprise, la communication peut être la clé stratégique pour appréhender ces enjeux où l'entreprise est de plus en plus questionnée. À condition d'écouter activement ses parties prenantes, de réduire ses externalités négatives, de répondre aux attentes et de se rendre ainsi acceptable au sein de la société. C'est ce qu'entend démontrer ce livre.

Dieses Buch bietet eine Werkzeugkiste an Modellen und Methoden, die innovative Ideen erfolgreich machen. Innovation bringt Fortschritt, Wettbewerbsvorteile und steigert die Gewinne. Innovation bedeutet aber auch immer Unsicherheit und ruft Abwehrreaktionen hervor, weshalb starke Kommunikationskompetenzen gefragt sind, um interne und externe Hürden zu überwinden. Gelungene Innovationskommunikation schafft Aufmerksamkeit und baut notwendiges Wissen bei allen wichtigen Stakeholdern auf. Sie ist schnell, flexibel und pragmatisch, antizipiert Widerstände, adressiert mögliche negative Auswirkungen und baut Brücken in die Zukunft.Florian Hohenauers Buch richtet sich an Kommunikationsprofis und solche, die es werden wollen – vor allem an all diejenigen, die nachhaltige Kommunikationsstrategien entwickeln möchten und bereit sind, für deren starkes Fundament etwas mehr Zeit zu investieren. Die renommierten Expert:innen Christine Dingler, Gudrun Herrmann, Dr.Kerstin Hoffmann, Sascha Pallenberg, Christiane Schulz und Gerrit Gericke sowie Danijel Višević stellen in Gastbeiträgen und Interviews eigene strategische Ansätze vor. Praxisbeispiele illustrieren die Anwendung der vorgestellten Werkzeuge.

Il corporate storytelling e il brand storytelling sono diventati uno snodo cruciale della letteratura scientifica e manageriale di marketing, anche grazie al sostegno delle rapide evoluzioni degli strumenti digitali applicati ai processi di creazione del valore. Giunto alla seconda edizione, BrandTelling risponde alle esigenze legate all'approfondimento di una materia indispensabile all'acquisizione di conoscenze e competenze core nel settore del brand management: è stata aggiornata la teoria, è stato rielaborato il framework con l'inserimento di concetti e modelli che nel 2017 non erano ancora presenti in letteratura e nella sperimentazione sul campo. Tutto ciò, a maggior ragione in un'epoca di cambiamenti radicali e repentini. A partire dall'intreccio tra branding e storytelling, vengono così delineate le caratteristiche salienti alla base di una teoria in grado di unificare il costrutto teorico e i modelli empirici del marketing. La complessità ci costringe a uno sguardo multiforme, più articolato e più lungimirante di quello adottato finora, frutto di capacità analitica interdisciplinare, consapevolezza dell'elevato tasso di innovazione tecnologica e della velocità di alcuni cambiamenti e dell'esame dell'uso contestuale di contenuti di storytelling su più piattaforme, secondo il modello della comunicazione integrata e del marketing relazionale. Numerosi casi aziendali, proposti come conclusione delle analisi teoriche, mostrano i risultati dell'applicazione sul piano pratico della metodologia di BrandTelling.

This textbook provides a lively introduction to the fast-paced and multi-faceted discipline of social media management, with international perspectives, AI approaches and tools to enhance the learning experience. Aside from focusing on practical application, the textbook takes readers through the process of strategy development and implementation, ethical and accurate content curation, and strategic content creation.Combining theory and practice, Strategic Social Media Management teaches readers how to take a strategic approach to social media from organisational and business perspectives, and how to measure results. Richly supported by robust and engaging pedagogy and case studies, it integrates public relations, marketing and advertising perspectives, and examines key issues including risk, ethics, privacy, consent, copyright, and crisis management.Reflecting the demands of contemporary practice, advice on self-care is also provided, helping to protect emerging Social Media Managers from the negativity they can experience online. By the end, readers will be able to develop a social media strategy, understand accurate and relevant content curation, and create engaging social media content that tells compelling stories, connects with target audiences and supports strategic goals and objectives.This is an ideal textbook for students learning social media strategy, marketing and management at undergraduate level. It is also essential reading for business owners, marketing, public relations, advertising and communications professionals looking to hone their social media skills.The first edition of this textbook won a Book Excellence Award, a Silver International Stevie Award for Best Business Book and was named in the Best 100 Public Relations eBooks of All Time by the Book Authority.

Digital Marketing Fundamentals covers the entire marketing process. The academic theory behind Digital Marketing as well as techniques and media are discussed. Digital Marketing Fundamentals is easy-to-read and contains many international examples and cases. The Dutch version of this book (Basisboek Online Marketing) has become a standard issue in The Netherlands. In this book, all relevant aspects of Digital Marketing are addressed: digital transformation, strategy and business models, online customer behaviour and learning to understand the customer, online branding, customer acquisition and customer engagement, facilitating online purchases and setting up digital services. The book addresses step-by-step the role of Digital Marketing in each phase of the customer cycle: from the inspiration phase and research phase to the maintenance and replacement phase. Designing effective websites and apps, digital analytics and experimentation and planning and organization are also discussed. The book gives the reader an integrated basis with which they can respond to new trends and techniques in the future. Digital Marketing Fundamentals is suitable for commercial and management courses in Higher Education including Universities and Business Schools and also for professionals working in Digital Marketing. Marketing without digital is an anachronism and yet many organisations still leave digital to the junior members of the team. This book is essential reading for all practitioners, both young and old, to understand how digital should now be the red thread in all marketing strategies. Ronan Gruenbaum, Global Director of Undergraduate Learning & Development, Hult International Business School Today, more than ever, it is essential that marketers have a solid grounding in Digital Strategy and techniques. Employers are increasingly demanding these skills. This book provides exactly that and I recommend it. Christian Jensen-Broby, Vice President, Market Operations and Asset Management Europe, Middle East, Asia Pacific, Marriott Vacations Worldwide Digital technologies have changed the way we market to and engage with our audiences. We need to understand these technologies and add value to the customer journey. I recommend this book for anyone looking to develop their digital marketing knowledge and skills. Marialena Zinopoulou, CEO, The Digital Marketing Association (DMA), Module Leader at Imperial College Business School, London

Strak ‘ingestopt'zitten past Patrick van Thiel niet. Hij is en doet veel. Binnen het brede vakgebied van branding, reputatie en de organisatie daarvan is hij strateeg/ consultant, coach/mentor, change manager en deeltijd HBO-docent. Tevens is hij toezichthouder bij (maatschappelijke) organisaties. Hij was en is betrokken bij een scala aan (inter)nationale merken en organisaties: profit, non-profit, corporate en mkb. Hij heeft veel ervaring opgedaan met van boeken over designmanagement, innovatie en branding. Voor professionals in marketing en communicatie verzorgt hij inspirerende lezingen, trainingen en workshops. Volgens een goede vriend combineert Patrick de kennis van een wijze uil met het enthousiasme van een jonge hond. Treffend beschreven. Zijn eigen motto: finding the missing links & connecting the dots. PATRICK VAN THIEL Met de stroming mee Op een toegankelijke manier biedt dit boek marketing- en communicatieprofessionals overzicht en inzicht aan de hand van vijf perspectieven op branding en reputatie. Deze vijf perspectieven (merk- stromingen) zijn: • Positioning-stroming • Penetration-stroming • Purpose-stroming • Peer-to-peer-stroming • Partner-stroming Beknopt wordt beschreven wat de vijf merkstromingen inhouden en vooral ook wat ze betekenen voor zowel de marke- ting- als de communicatiediscipline. Twee disciplines die nauw met elkaar verbonden zijn, maar geregeld naast in plaats van met elkaar werken. Met dit boek als leidraad wordt samenwerken gemakkelijker en leuker. Bovenal gaan de uitkomsten van beide werkzaamheden beter ‘optellen'. Met als resultaat: een sterker merk en een stevigere reputatie. Patrick van Thiel adviseert je om strategisch én pragmatisch gebruik te maken van de vijf merkstromingen en de daarbij horende theorieën en modellen. Een combinatie van (maximaal) twee merkstromingen werkt beter dan het dogmatisch vasthouden aan één stroming.

In the ever-evolving landscape of digital marketing, influencer marketing has emerged as a game-changer, captivating audiences and driving brand engagement like never before. However, success in this dynamic field requires more than just intuition—it demands a mastery of data analytics and an interdisciplinary approach. Introducing this groundbreaking book equips marketers, analysts, and business leaders with the tools and strategies to navigate the complexities of influencer marketing with precision and confidence. Written by leading experts in the field, this comprehensive book explores the intersection of data analytics, consumer behavior, and influencer marketing, offering a holistic perspective on this powerful marketing technique. This book equips the readers with the knowledge and tools to stay ahead of the curve and drive unparalleled success in the ever-evolving world of influencer marketing.

This handbook offers a comprehensive overview of consumerism issues in the textile, apparel and fashion industry, illustrating the impact of consumerism on the sector with a focus on SDG 12: Responsible Consumption and Production. The book presents a synthesis of mainstream and emerging thinking and studies on green, ethical, social and environmental issues. Currently, marketing practices place emphasis on sustainability and social responsibility. Although corporate strategies embrace this notion by claiming to be socially responsible and environmentally friendly, the truth is still debatable. In light of this, scholars and practitioners need to effectively and convincingly respond to consumer concerns on sustainability by adapting their business practices. Split into seven parts, the Handbook covers theoretical challenges on sustainable consumerism in the apparel industry, the influence of sustainable consumerism, conceptual frameworks and cross-cultural consumer behaviour, macro and micro issues, innovative trends, and communication. With discussion of pressing issues such as modern slavery, greenwashing, social media, luxury consumption and sustainable development, the book also illustrates the practical implications from a marketing and production point of view in this sector.

Dieses Buch vermittelt einen umfassenden Überblick zu relevanten Basics, Methoden und Tools, wie Sie Ihre Marketingorganisation und -teams durch Agilität erfolgreich und effizient aufstellen können. Bei Agilität geht es in erster Linie um ein Mindset, radikal kundenzentrierte Kommunikation, eine bewegliche Aufbauorganisation, um crossfunktionales Arbeiten über Abteilungsgrenzen hinweg sowie um permanente Erfolgsmessung und Anpassung. Bei erfolgreicher Umsetzung kann damit eine wegweisende und starke Rolle der Marketingabteilung im Gesamtunternehmen erreicht werden. Marketing kann so zum Business Enabler werden und in den Bereichen Kundenbeziehung, Innovation und Organisation Wirkung entfalten. Vor allem die letzten Jahre haben mit der Corona-Pandemie, Kriegen und Rezession sowie tiefgreifenden technologischen Fortschritten, gezeigt, dass Anpassungsfähigkeit und ein entsprechendes Mindset kritikale Voraussetzungen für performantes Marketing sind, welches wiederum den Erfolg der Gesamtunternehmung sichern kann. Am Ende des Buches werden Sie wissen, was Agilität im Marketing bedeutet, welche agilen Methoden Sie dabei unterstützen können und wie die Team-Organisation und die Zusammenarbeit mit anderen Fachabteilungen ausgestaltet werden kann. Vor allem zeigen die beiden Autoren auf, wie Sie mit einer dynamikrobusten Marketingabteilung die drei Wirkebenen Kundenbeziehung, Innovation und Organisation erfolgreich gestalten und dadurch Marketing zu einem wesentlichen Erfolgsfaktor des Unternehmens machen. Aus dem Inhalt Wieso agiles Marketing eine geeignete Antwort auf dynamische Zeiten ist Konsequente Entwicklung eines agilen Mindsets in (Marketing-)Teams Werte und Prinzipien des agilen Marketings Methoden und Tools zur operativen Umsetzung agilen Marketings Wie Marketing durch Agilität zum Business Enabler werden kann und Mehrwert für die Gesamtorganisation stiftet Eine pragmatische Starthilfe für Ihren Weg zur agilen Marketingorganisation Verankerung der Fachabteilung Marketing in der Organisation

In diesem Buch steht eine umfassende und vielseitige Diskussion des Sustainable Service Managements im Fokus. Zahlreiche Untersuchungen zeigen, dass die Nachhaltigkeit ein zunehmender Einflussfaktor für Kaufentscheidungen darstellt. Entsprechend steht die Unternehmenspraxis vor der Frage der Nachhaltigkeit ihrer Geschäftsmodelle. Das Thema der Nachhaltigkeit weist offenkundig für Sachgüterunternehmen eine besondere Relevanz auf. Allerdings sind auch Dienstleistungsunternehmen bei der Nachhaltigkeit herausgefordert. Im Rahmen eines nachhaltigen Dienstleistungsmanagements entstehen zahlreiche Fragestellungen zur Gesamtheit aller ökologischen, sozialen und ökonomischen Beiträge eines Unternehmens. Die Übernahme gesellschaftlicher Verantwortung beinhaltet, sowohl das allgemeine Unternehmensverhalten als auch speziell das Dienstleistungsangebot stärker unter Nachhaltigkeitsaspekten auf den Prüfstand zu stellen. Profilierte Beitragsautorinnen und -autoren aus Wissenschaft und Praxis greifen diese Herausforderungen auf und behandeln in Band 1 das Sustainable Service Management übergeordnet aus der Sicht von Kunden und Mitarbeitern.

This book shows how managers at all levels of the company can master the challenges of sustainable corporate management with confidence. Concrete action plans are presented for this purpose. Climate change and the finite nature of natural resources are already taking their toll worldwide. A rethink towards ecological sustainability is not only urgently needed at a global level. The orientation of corporate strategies is also increasingly determined by the socio-political morals of customers and other stakeholders, where economic and socio-political interests must be in harmony with social and ecological challenges. Using the three-pillar model for sustainability (Triple Bottom Line) and further topics (such as supply chain law and ESG criteria), the author shows in a practical way how companies can successfully meet these major challenges in the long term. The key to success lies in a change in values towards ecological, social and economic sustainability that is defined and practiced at all levels of the company. Nicola Oudejans, Course Director Chief Digital Officer at the University for Continuing Education Krems/Danube University Krems

Marketing and consumer science are undergoing a seismic shift, propelled by an array of dynamic trends and advancements. Technological advancements, along with shifting socioeconomic and geopolitical factors, have transformed consumer behaviors and preferences in unprecedented ways. As a result, anticipating emerging trends and adapting strategies accordingly has become essential for success in this dynamic landscape. New Trends in Marketing and Consumer Science is the groundbreaking solution poised to revolutionize how academia approaches the study of marketing and consumer science. This book offers a roadmap for scholars to navigate the evolving landscape with confidence and foresight while delving into the trends shaping the future of these disciplines. From AI and machine learning to sustainability and ethical marketing, each chapter provides invaluable insights and practical strategies for addressing the challenges of today and anticipating those of tomorrow. This book explores emerging trends and innovative solutions, ultimately serving as a vital resource for academics, researchers, and practitioners seeking to stay ahead of the curve. Bridging the gap between theory and practice, this book empowers readers to not only understand the forces driving change, but also to harness these forces in their respective fields. Join us in unlocking the secrets of tomorrow's marketing landscape and charting a course toward success in the ever-evolving world of consumer science.

This book describes how cooperation between companies and non-profit organizations can be successfully structured. Companies want and need to take on more social responsibility, and joint projects with non-profit organizations are therefore more in demand than ever. This is not about maximizing profits through greenwashing or token commitments, but about serious corporate social responsibility projects and purpose strategies that strengthen the reputation on both sides. This requires a structured, transparent approach from the outset.The authors explain the theoretical basis and provide practical guidance on how the initiation of cooperation projects can lead to a credible and sustainable collaboration with added value for all stakeholders. An elementary part of the book is the'Code for Transparent Cooperation', a proven framework that can be applied directly in practice.A book for CSR, communication, marketing and compliance managers in companiesand non-profit organizations who strive for clear rules and an open dialogue at eye level.Anyone who acts as a credible driver of transformation would do well to operate sustainably themselves. Transparency creates credibility and reliability. The more an organization's goals shape the design of partnerships with companies, the more authentic they can appear to the outside world. This guide provides helpful tips and orientation on how to achieve coherence.Dipl.theol. Yvonne Zwick, Chairwoman of B.A.U.M. e.V. - Network for Sustainable Management, HamburgNon-profit organizations are central pillars of our society. Especially in times of disruption and change, their performance is of increasing importance. The prerequisite for this is independence - also in cooperation with companies. This book helps companies and non-profit organizations to understand their counterparts and establish stable collaborations.Dr. Günther Lutschinger, Managing Director of Fundraising Association Austria, ViennaThe time for lone wolves is over. If we are to achieve the Paris climate targets, companies must offer profitable solutions for people and the planet. It's all about: How do I tackle it? The new book by Gabriele Faber-Wiener and Bettina Gjecaj focuses in particular on partnerships with non-profit organizations and aims to prepare the ground for successful collaboration.Daniela Knieling, Managing Director respACT and Network Representative Global Compact Network Austria, ViennaCredibility, responsibility and transparency are the guarantee and basis for the sustainable development of companies. A thriving, trusting cooperation between companies and non-profit organizations helps to answer political and social questions and is a profound approach to solving complex ecological problems.Ernst Ternon, MBA MSc MSc, Head of Green Marketing, Wieselburg Campus, Wiener Neustadt University of Applied Sciences

Getting internal communication right starts with having a clear strategy. Internal Communication Strategy is your all-in-one guide to designing, developing and delivering an effective internal communication strategy that will inspire and motivate your employees. Written by award-winning communications professional Rachel Miller and featuring key insights from companies such as Marks & Spencer, Hilton, BBC and The Met Office, this book covers not only how to develop and write an internal communication strategy, but also how to practically implement it throughout your organization to create a shared understanding and vision. With workplaces constantly evolving, this book gives you a solid framework to return to when you need to refresh your strategy, providing actionable guidance and inspirational insights throughout. Drawing on the author's 20 years of experience, it also tackles the key topics facing communicators today including communicating with neurodivergent employees, how to influence at C-suite level, the effect of hybrid working and how to measure the impact and prove the value of internal communication.

Marketing Kernstof is een introductie in het vakgebied marketing en beschrijft de belangrijkste marketingbegrippen, -theorieën en -modellen. Het reikt hbo-studenten de benodigde marketingbasiskennis aan en volgt nauwgezet de NIMA-exameneisen. Het boek bestaat uit negen delen en besteedt aandacht aan onderwerpen als marketingomgeving, -organisatie en -planning, online marketing, consumentengedrag, en markt- en marketingonderzoek. Ook komen zaken als productontwikkeling, prijsdoelstellingen, distributie en communicatie aan bod. Deze herziene editie sluit aan bij de meest actuele NIMA A-examens. Teksten en voorbeelden zijn geactualiseerd en er is een volledig nieuw hoofdstuk over online marketing opgenomen. Daarnaast is er meer aandacht voor duurzaamheid en de circulaire economie. Marketing Kernstof richt zich op hbo-studenten die een commerciële, bedrijfskundige of bedrijfseconomische opleiding volgen, maar ook op studenten en professionals die zich voorbereiden op het NIMA A-examen. Het boek is ook verkrijgbaar als e-book.

Die Marke gilt als wichtigster immaterieller Wertschöpfer in Unternehmen. Sie gewinnt durch die Digitalisierung weiter an Bedeutung. Dieser Klassiker zeigt die Rahmenbedingungen, Ziele und Grundsatzstrategien der Markenführung. Er stellt die Entwicklungen und Umsetzung der Markenidentität und Markenpositionierung ausführlich dar. Der Aufbau, die Gestaltung, die Kommunikation sowie das Wachstum von Marken werden detailliert analysiert. Die Verankerung der Marke in Unternehmen wird veranschaulicht, der Employer Branding-Prozess und Internal Branding-Maßnahmen werden vorgestellt. Komplexe Entscheidungen zur Markendehnung, zur Bildung von Markenallianzen sowie zur Führung von Markenportfolios und Markenarchitekturen beschreibt das Werk in bestechender Form. Ausgezeichnet vom Handelsblatt Fachverlag und der GfK mit dem Georg-Bergler-Preis für die gelungene Verbindung von Wissenschaft und Praxis. Ausgezeichnet mit dem Lehrbuchpreis des Verbandes der Hochschullehrer für Betriebswirtschaft. Stimmen zum Buch: »Mit diesem Buch ist Esch ein großer Wurf gelungen. … Die Dynamik und Veränderungen in der Markenführung spiegeln sich in diesem Standardwerk in eindrucksvoller Weise wider.« Prof. Dr. Dr. h.c. mult. Heribert Meffert »Deutsche Unternehmen haben in der Markenführung enormen Nachholbedarf. Strategie und Technik der Markenführung zeigt, wie dies anders werden kann.« Prof. Dr. Dr. h.c. mult. Hermann Simon, Honorary Chairman, Simon-Kucher & Partners »Dieses Standardwerk ist wie ein familiendominiertes Unternehmen: solide Substanz, praxisnahe Relevanz und absolut auf der Höhe der digitalen Markenführung. Dazu passt, dass mit Dennis Esch die zweite Generation Mitverantwortung für dieses Buch und die Firma übernimmt. Sehr lesenswert!« Prof. Dr. Michael Otto, Unternehmer und Aufsichtsratsvorsitzender, Otto Group »Die Exzellenz des Werkes liegt auch in dem gewaltigen Umsetzungspotential für die praktische Arbeit in Unternehmen.« Volkmar Schwenk, Geschäftsführer, Ferrero Deutschland GmbH »Das Werk unterstreicht die Bedeutung der Marke für den Erfolg von Unternehmen im Umfeld von KI und Digitalisierung. Ein hervorragendes Praxisbuch für den Unternehmer.« Eva Seifert, COO, Heinz Hermann Thiele Familienstiftung »Die digitale Transformation stellt Marken vor noch nie dagewesene Herausforderungen. Das Buch bietet einen umfassenden Einblick in Wirkmechanismen und Strategien, die für den Erfolg einer Marke entscheidend sind.« Henrik Wenders, CMO, Audi AG »Marke ist der wichtigste immaterielle Wertschöpfer eines Unternehmens. Die Dynamiken, Herausforderungen und Chancen strategischer Markenführung greift das Standardwerk für erfolgreiche Markenarbeit eindrücklich auf.« Norbert Rollinger, CEO, R+V Versicherung AG

„Das kompakte Lehrbuch liefert eine kurze, prägnante und didaktisch geschickte Einführung in das Marketing“ Erfurter Hefte zum angewandten Marketing Prof. Dr. Katja Gelbrich leitet den Lehrstuhl für Internationales Management an der Katholischen Universität Eichstätt-Ingolstadt und war vorher Leiterin des Lehrstuhls für Marketing an der TU Ilmenau. Prof. em. Dr. Stefan Müller lehrte Marketing an der TU Dresden. Katja Gelbrich und Stefan Müller führen in zwölf Kapiteln in Theorie und Praxis des Marketing ein und stellen dessen Erfolgsfaktoren leicht verständlich vor. Konzipiert ist dieses Lehrbuch für einen einsemestrigen Kurs zur Einführung in das Marketing im Bachelor für Haupt- und Nebenfachstudierende. Neben der wachsenden Bedeutung des digitalen Marketing und der Sozialen Medien erfahren die wirtschaftspsychologischen Grundlagen des Marketing besondere Aufmerksamkeit. Die Autoren legen großen Wert auf didaktische Qualität. Neben zahlreichen Abbildungen, Randnotizen mit der Erklärung zentraler Begriffe, Beispielen und empirischen Befunden vertieft ein umfassendes Glossar die Ausführungen. Aus dem Inhalt: Entwicklungsphasen des Marketing Strategisches Marketing Grundlagen und Psychologie des Konsumentenverhaltens Grundlagen und Psychologie der Produktpolitik Grundlagen und Psychologie der Preispolitik Grundlagen und Psychologie der Distributionspolitik Grundlagen und Psychologie der Kommunikationspolitik

Die grüne Transformation ist das Gebot der Stunde. Doch nachhaltiger Konsum ist noch nicht in der breiten Masse angekommen. Es sind circa 60 Prozent der Menschen, also die absolute Mehrheit, die nicht so recht weiß, wohin: Einerseits finden sie nachhaltiges Verhalten wichtig, andererseits verbinden sie dieses mit Verzicht oder auch Verteuerung. Hier kommt die Magie von Marketing und Kommunikation ins Spiel. Die Marketing-Profis Gollnhofer und Pechmann zeigen, wie Marketing zum Treiber einer erfolgreichen grünen Transformation wird, indem sie -analysieren, wie die breite Masse überzeugt werden kann, -Marketing-Best Practices für die grüne Transformation zeigen und -mehrere Rollen für die CMOs der Zukunft vorstellen. Damit die Menschen keine Angst, sondern Bock auf Morgen haben!