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Management Science is often confronted with optimization problems characterised by weak underlying theoretical models and complex constraints. Among them, one finds data analysis, pattern recognition (classification, multidimensional analysis, discriminant analysis) as well as modelling (forecasting, confirmatory analysis, expert system design). In recent years, biomimetic approaches have received growing attention from Marketing, Finance and Human Resource researchers and executives as effective tools for practically handling such problems. Biomimetic approaches include a variety of heuristic methods - such as neural networks, genetic algorithms, immunitary nets, cellular automata - that simulate nature's way of solving complex problems and, thus, can be considered as numerical transpositions of true life problem solving. Bio-Mimetic Approaches in Management Science presents a selection of recent papers on biomimetic approaches and their application to Management Science. Most of these papers were presented at the last ACSEG/CAEMS International Congresses (Approches Connexionnistes en Sciences Economiques et de Gestion/Connectionnist Approaches in Economics and Management Science). All papers combine the discussion of conceptual issues with illustrative empirical applications, and contain detailed information on the way heuristics are practically implemented. The advantages and limits of the biomimetic approaches are discussed in several of the papers, either by comparing these approaches with more classical methods (logit models, clustering), or by investigating specific issues like overfitting and robustness. Synthesizing overviews are provided, as well as new tools for coping with some of the limitations of biomimetic methods.

This volume contains a selection of papers that were presented at the International Workshop on Dynamic Competitive Analysis, held in Montr6al, Canada, September 1-2, 1995. The workshop was organized by the editors of the proceedings volume. The proceedings contain both'full papers'and shorter pieces, to be considered as'work in progress'. The choice of a rather broad theme for the workshop was deliberate and done in order to attract researchers from different areas of the marketing science community that usually do not get together. Obviously, a volume like this cannot be exhaustive in the coverage of the dynamics of marketing competition but we are confident that it will convey to the reader an impression of what are the current themes in this field of research. The book should be useful to researchers in marketing science, applied game theorists, graduate students, as well as practitioners in marketing with an interest in methods and examples of dynamic competitive analysis.

This book gathers selected theoretical and empirical papers from the 29th Eurasia Business and Economics Society (EBES) Conference, held in Lisbon, Portugal. Covering diverse areas of business and management in various geographic regions, it highlights the latest research on human resources, management and marketing, among other topics. It also includes related studies that address marketing and management-relevant aspects such as the impact of supervisor support on employee performance through work engagement, the standardization of global logistics business operations, elements to support long-term B2B communication, and omni-channel strategies in the Marketing 4.0 paradigm.

This book gathers selected theoretical and empirical papers from the 28th Eurasia Business and Economics Society (EBES) Conference, held in Coventry, United Kingdom. Covering diverse areas of business and management in various geographic regions, it highlights the latest research on human resources, management and marketing, among other topics. It also includes related studies that address management and marketing aspects such as telecommuting versus the traditional work environment, the effect of value congruence, promoting product characteristics using social media, perception of terrorism risks, and personal innovativeness and employability.

This book presents selected theoretical and empirical papers from the 26th and 27th Eurasia Business and Economics Society (EBES) Conferences, held in Prague, Czech Republic, and Bali, Indonesia. Covering diverse areas of business and management in various geographic regions, it addresses a range of current topics, such as human resources, management, SMEs and marketing. It also includes related studies that analyze management and marketing aspects, e.g. workplace learning, gamification in business, resilience and entrepreneurship, the use of IT tools in small businesses, and dynamic marketing capabilities in an intercultural environment.

This paper provides a guideline for how the entire process chain of automotive after-sales services could be researched in China. In addition, Schwartz's individual level value theory is introduced as a beneficial operationalisation approach to cultural marketing. So, values are modelled as exogenous variables in order to show which ones are really causal. A total of 301 Chinese workshop customers were surveyed to assess the critical success factors of after-sales services via partial least squares structural equation modelling. After-sales services have become very important in the automobile industry. However, this area has not been sufficiently researched, particularly with regard to China, the most important car market globally.

The must-read summary of John Jantsch's book:'The Referral Engine: Teaching Your Business to Market Itself'.This complete summary of the ideas from John Jantsch's book'The Referral Engine'shows that everyone loves getting referrals from happy customers but few businesses have systems in place to facilitate this happening more often. In his book, the author states that it's time to craft a strategy which will compel your customers and partners to voluntarily and actively participate in your marketing by providing referrals. Satisfied customers who offer referrals will provide the elements which will generate positive buzz around your products and services others will pick up on. This summary explains how to design a referral engine in order to create a pool of brand supporters and expand your business.Added-value of this summary:• Save time• Understand key concepts• Expand your knowledgeTo learn more, read'The Referral Engine'and discover the key to generating referrals and prospering.

As the markets in transitional economies open and grow, major challenges and opportunities arise for multinational firms entering these markets, local firms facing these new competitors, and policymakers seeking to increase the ability of all firms to compete fairly and efficiently. Yet despite the important questions transition economies pose for policymakers and companies seeking to enter and compete in these new markets, there has been a relative absence of systematic research on these concerns. This book seeks to fill a gap in the existing literature by offering a pioneering and comprehensive examination of issues that have developed as markets in transitional economies become more deregulated and open. The countries discussed include China, the Czech Republic, Hungary, India, Poland, Romania, Russia, South Africa and South Korea. The topics covered are divided into five main sections, and the individual chapters are written by some of the world's leading academic experts on these issues. Most of the authors draw from freshly-collected data in new studies of consumers and/or firms in transitional economies. After an opening section which discusses the marketing issues and challenges multinational and local firms face in transitional economies, the next three sections offer detailed treatments of changing consumer behavior, measuring and improving the marketing orientation of firms, and implementing and managing distribution channels. The fifth and final section is devoted to firm strategies and tactics, examined variously from the perspective of multinational firms entering these new markets, from the viewpoint of existing local firms facing new competitive challenges from global entrants, and from the perspective of local firms seeking to establish themselves in foreign markets where they have not previously competed. Most of the individual chapters are revised versions of papers originally presented at a conference sponsored by the William Davidson Institute, which focuses on research related to emerging and transitional economies, and have not previously appeared in published form. Thus, the book is a unique collection of cutting-edge scholarship on the various aspects of marketing in transitional economies. It will prove valuable reading to academics, policymakers, and international business strategists.

The increasing relevance of the internet has brought about significant change in me­ dia consumption, communication and social behaviour and thus evoked a debate in both business studies and practice. Brands, in particular, are affected by the devel­ opments in and around the internet since they stimulate and shape such behavioural patterns. Therefore, how to manage a brand in the era of the internet has been a topic of discussion for quite some time. First, success factors of so called'virtual e­ brands'were searched for, then'internet-based brand management'was explored and finally one was acknowledged as an'expert'by only using the buzzword'brand management in Web2. 0.'Many of the papers and books published at that time, how­ ever, dealt only superficially with the subject, distinguishing themselves through se­ quences of empty words rather than in-depth knowledge of the matter. Unfortunately, this even led to the case that the editor of a topic related Special Issue of the'Mar­ keting Science'joumal preselected all submitted manuscripts according to the fact whether he personally liked or disliked the used terminology. Against the background of this situation of as much shallowness as sUbjectivity, Dr. Ulrike Arnhold analyses the state of the art of research within her dissertation with great care and intellectual finesse.

The rise of China poses a significant challenge to the existing, Western-dominated world economic order. The effectiveness of the Regional Comprehensive Economic Partnership (RCEP) is contingent on a smooth transition of the world's economic center toward the Asia-Pacific Region. For Western investors, the vast market opportunities can be tempting. However, the lack of experience and knowledge of international management in China – a country with radically different business rules and cultural background – poses a substantial risk. This book provides comprehensive insights into the fast-changing business world in China. Based on the authors'theoretical knowledge and invaluable years of practical experience, it discusses the various options for doing business in China, with current examples that demonstrate how European SMEs can successfully position themselves between multinational companies and local competitors. It also highlights new opportunities arising from China's international involvement (New Silk Road, RCEP) and addresses risk management for European SMEs operating in China. Moreover, it sheds light on how to form relationships of mutual trust between Chinese policymakers and their advisors/cooperation partners from abroad. Readers with an interest in doing business in China will find this book particularly valuable.

Dieses Buch beschreibt, wie Kooperationen zwischen Unternehmen und Non-Profit-Organisationen erfolgreich gestaltet werden können. Denn Unternehmen wollen und müssen mehr gesellschaftliche Verantwortung übernehmen, und gemeinsame Projekte mit Non-Profit-Organisationen sind deshalb gefragter denn je. Dabei geht es nicht um Profitmaximierung durch Greenwashing oder Alibi-Engagements, sondern um ernsthafte Corporate-Social-Responsibility-Projekte und Purpose-Strategien, die die Reputation auf beiden Seiten stärken. Hierzu bedarf es einer strukturierten, transparenten Herangehensweise von Anfang an.Die Autorinnen erläutern die theoretische Fundierung und geben eine praktische Anleitung, wie die Anbahnung von Kooperationsprojekten in eine glaubwürdige und nachhaltige Zusammenarbeit mit Mehrwert für alle StakeholderInnen münden kann. Ein elementarer Teil des Buches ist der „Kodex für transparente Zusammenarbeit“, ein bewährtes, direkt in der Praxis anwendbares Rahmenwerk.Ein Buch für CSR-, Kommunikations-, Marketing- und Compliance-Verantwortliche in Unternehmen sowie Non-Profit-Organisationen, die klare Spielregeln und einen offenen Dialog auf Augenhöhe anstreben.Wer als glaubwürdiger Treiber der Transformation auftritt, tut gut daran, selbst nachhaltig zu wirtschaften. Transparenz schafft Glaubwürdigkeit und Verlässlichkeit. Je mehr die Ziele einer Organisation das Design von Partnerschaften mit Unternehmen prägen, umso authentischer können sie nach außen auftreten. Dieser Leitfaden gibt hilfreiche Tipps und Orientierung, wie Stimmigkeit erreicht wird.Dipl.theol. Yvonne Zwick, Vorsitzende B.A.U.M. e.V. – Netzwerk für nachhaltiges Wirtschaften, HamburgNon-Profit-Organisationen sind zentrale Säulen unserer Gesellschaft. Vor allem in Zeiten von Disruption und Wandel ist ihre Leistung von zunehmender Bedeutung. Voraussetzung dafür ist die Unabhängigkeit - auch in der Zusammenarbeit mit Unternehmen. Dieses Buch hilft Unternehmen, aber auch Non-Profit-Organisationen, ihr Gegenüber zu verstehen und stabile Kooperationen aufzusetzen.Dr. Günther Lutschinger, Geschäftsführer Fundraising Verband Austria, WienDie Zeit der EinzelkämpferInnen ist vorbei. Damit wir die Pariser Klimaziele erreichen können, müssen Unternehmen profitable Lösungen für die Menschen und den Planeten anbieten. Es geht dabei um das: Wie packe ich es an? Das neue Buch von Gabriele Faber-Wiener und Bettina Gjecaj fokussiert dabei besonders auf Partnerschaften mit Non-Profit-Organisationen und will damit den Boden für erfolgreiche Zusammenarbeit aufbereiten.Mag. Daniela Knieling, Geschäftsführerin respACT und Network Representative Global Compact Netzwerk Österreich, WienGlaubwürdigkeit, Verantwortung und Transparenz sindGarant und Basis für nachhaltige Entwicklung von Unternehmen. Eine gedeihliche vertrauensvolle Kooperation zwischen Unternehmen und Non-Profit Organisationen hilft bei der Beantwortung politischer und gesellschaftlicher Fragen und ist ein profunder Lösungsansatz komplexer ökologischen Probleme.Ernst Ternon, MBA MSc MSc, Studiengangsleiter Green Marketing, Campus Wieselburg, Fachhochschule Wiener Neustadt

This ambitious book develops an integrative understanding of business transparency spanning business disciplines. It synthesizes the vast, siloed research on business transparency to develop and provide an integrative view for business researchers and scholars, pointing out research opportunities in the process. The first chapter introduces business transparency with a brief historical overview, followed by its key conceptualizations and challenges. Chapters 2 through 5 take up four conceptually distinct views of transparency in depth: transparency as strategic disclosure (Chapter 2), transparency as a business tactic (Chapter 3), transparency as organizational culture (Chapter 4) and transparency as a managerial virtue (Chapter 5). Chapter 6 explores transparency's infeasibility challenge through the chasm between disclosure and understanding and considers its implications. The final chapter provides an integrative framework of business transparency. This book will be useful to business academics who are interested in transparency and associated concepts.

This book provides a compendium of cutting-edge knowledge for an efficacious retailing strategy, with lessons from the organized retailing sector in India. It explores customer needs and their impact on developing successful retailing strategies and organized retailing in emerging economies with changing consumer behavior. It discusses the importance of developing appropriate retailing strategies in the context of an emerging economy, being agile and forward-thinking to implement a customer-centric approach across the retail value chain's upstream and downstream actions, and the requirement of clarity on the exact tools and techniques that will allow the retailers to move from their present product-centric state to the looked-for customer-centric state.This book aids the practitioners in developing and adopting a culture of customer-centricity and focuses on various retail strategy concepts and their implementation. It aims to present the multifaceted and multifarious questions of retail marketing in two studies, where each study provides a comprehensive solution.

Die Betriebswirtschaftslehre hat in der jüngeren Vergangenheit kein allzu großes Interesse an der eigenen ideengeschichtlichen Entwicklung gezeigt. Dafür gibt es verschiedene Gründe wie das enorme Wachstum des Faches und die erfolgreiche Internationalisierung, was wenig Zeit für rückblickende Selbstvergewisserung und Raum zur Entfaltung der disziplinären Eigenständigkeit im multidisziplinären Umfeld ließ. Selbstvergessenheit ob der eigenen Disziplin führt allerdings nicht nur dazu, dass eine Disziplin Problemlösungen häufiger erneut erfindet statt an vorhandenen Ansätzen anzuknüpfen, sondern birgt vor allem auch die Gefahr, dass die konstituierenden Probleme und Fragestellungen verloren gehen.In der deutschsprachigen Betriebswirtschaftslehre besteht deshalb seit einigen Jahren das wieder entfachte Interesse und Bemühen, wichtige Beiträge zu der Ideengeschichte der Betriebswirtschaftslehre und den Wurzeln des Faches in das wissenschaftliche Bewusstsein zu rücken. DiesesBuch leistet dazu einen wichtigen Beitrag. Es setzt die Diskussion fort und konzentriert sich auf die Gebiete Produktion, Operations Research, Innovation, Marketing, Finanzierung, Nachhaltigkeits-Management, Öffentliche BWL, Nonprofit- und Internationales Management.Die Autoren identifizieren und diskutieren markante Ideen und Beiträge zur Entwicklung des Faches. Neben dem Blick zurück wird auch der aktuelle Zustand des Faches betrachtet. Auf dieser Grundlage werden denkbare weitere Entwicklungslinien von den Autoren abgeleitet.

This book focuses on the development and trends of Chinese local luxury industry in the digital era, which brings a new round of manufacturing transformation and upgrading, as well as development opportunities. It reveals the connotation and mechanism of the new local luxury brands in China step by step by answering the questions of'what, why and how'. Through the analysis of 200 + questionnaires by SPSS statistical tools and case study, the book concludes the internal mechanism and theoretical support for China to cultivate new local luxury brands. It presents an overview on the current China's local luxury industry.

This book presents the latest findings of researchers from around the globe who presented their work at the 9th International Conference on Strategic Innovative Marketing and Tourism in the Covid-19 era. It provides up-to-date information and discusses current trends, issues, and debates, as well as theoretical and practical research, on strategic innovative marketing and tourism and applications from social media. Topics covered include social media in marketing and tourism hospitality, and strategic tools and techniques developed and implemented by some of the world's leading research labs. In addition, the book brings together work from academia and industry.

Ein Buch zu schreiben stellt stets eine große Herausforderung dar. Denn immer gilt es, von der Initialidee über die Schreibphase bis zum Marketing mit Wissen und Weitsicht zu agieren. Gabriele Borgmann bietet in ihrem Buch eine umfassende Orientierung in der Welt der vielfältigen Publikationsmöglichkeiten und vermittelt Autor•innen mit ihrem Praxisleitfaden das erfolgsentscheidende Know-how. Den Schwerpunkt legt sie auf das Publizieren in einem Verlag, aber auch Selfpublisher•innen für Sach- und Unternehmensbücher erhalten Arbeitstechniken und ausgewählte Methoden für die Schreib- und PR-Phase. Sie macht Mut, das eigene Buchprojekt voranzutreiben, an den schriftstellerischen Erfolg zu glauben und überzeugt daran zu arbeiten. Sie bestärkt Autor•innen, das eigene Werk vor, bei und nach Erscheinen nachhaltig zu promoten. Für den Bucherfolg sind vier Größen entscheidend: Themenwissen, Schreibstimme, die persönliche Überzeugungskraft der Autor•innen sowie ihre Kontakte und Netzwerke. Dieaktualisierte 2. Auflage wurde durchgesehen, verbessert und um das Thema'Lesungen'erweitert.Hinter jedem Erfolg steht Arbeit. Der Wille allein reicht nicht aus, besonders bei Autoren. Das ist das Credo von Gabriele Borgmann. Sie zeigt, wie Sachbücher strukturiert, geschrieben, vermarktet werden. Das macht ihr Buch zum einem Arbeitsbuch für jede Phase. Endlich ist es erschienen!Hermann Scherer

Dieser Marketing-Guide führt Entscheider von nachhaltigen Unternehmen, grünen Marken sowie von Anbietern im Massenmarkt vom Status quo des heutigen grünen Marketings durch den Wandel von 4.0 und dessen treibende Kräfte. Die Autorinnen greifen dabei Philip Kotlers Ansatz von Marketing 4.0 auf und überführen diesen in die Welt des Nachhaltigkeitsmarketings. Sie zeigen auf, wie Green Marketer die Transformation der grünen Märkte im 4.0-Zeitalter aktiv mitgestalten. Wie können Green Davids ihre Position als Vertrauens- und Qualitätsführer behalten oder ausbauen? Welchen Beitrag leisten Greening Goliaths in der Transformation grüner Märkte? Wie relevant ist die Wir-Ökonomie in Zukunft? Wie lassen sich Spannungsfelder wie „Greenwashing“ oder „Green Glamour“ lösen? Das Buch beleuchtet diese und weitere Fragen, liefert Modelle und Hintergründe, gibt Impulse mit zahlreichen Beispielen und bietet ein umfassendes Set an Essentials für die Umsetzung.

This book is developed by focusing on the four issues: (1) product strategy of private brand; (2) pricing strategy of private brand; (3) channel strategy with private brand introduction; and (4) supply chain coordination with private brand introduction. Private brand (PB), also known as private label (PL) or store brand (SB), refers to a brand created and controlled by a retailer. In the 1960s and 1970s, private labels began to emerge in France and England. Although private label has grown rapidly worldwide, market share varies greatly from region to region. According to Nielsen's 2018 Global Private Label Report, the largest markets for private-label products are found primarily in the more mature European retail markets. In recent years, many large domestic retail enterprises have launched their own brand products. With the growth of e-commerce, some online retailers have also launched private-label goods. JD started to introduce its private brands in 2010, with annual sales of its private brand products reaching several hundred million yuan. However, at present, the market share of China's private label is only 1-3%, which still has a big gap compared with Europe and America.The main challenges to China's private label lie in private brand operations management. Among them, how to select the correct product categories, how to make pricing decision, how to restructure channels and how to coordinate supply chain after introducing private brands are four operations management problems need to be solved.

Helena Lischka widmet sich der Konzeptualisierung gesellschaftlicher Verantwortung von Unternehmen vor dem Hintergrund der Digitalisierung. Dabei bezieht sie das bestehende Konzept der Corporate Social Responsibility (CSR) durch die Integration von Corporate Digital Responsibility (CDR) auf den digitalen Kontext und nimmt eine Einbettung von CDR in das Marketing vor.

The Age of Influence is an essential guide for marketing professionals and business owners who want to create and implement a highly effective, sustainable influencer marketing plan in order for their brands to succeed.We are amid an unprecedented digital transformation and tapping into this change is vital to any brand in today's climate. Social media has democratized authority and influence, and information is created and consumed in ways that are constantly evolving.Internationally-recognized social media marketing expert Neal Schaffer explains how that shift plays a significant role in online marketing in the Influencer Era. Influencer marketing is about establishing relationships, turning fans into influencers, and leveraging that influence to share your message in a credible and authentic way.In The Age of Influence, Schaffer teaches entrepreneurs, marketing executives, and cutting-edge agencies how to:Identify,?approach, and engage the right influencers for their brand or product.Determine?what resources to put behind influencer campaigns.Manage the business side of influencer marketing, including tools that will help?measure ROI.Develop?their brand's social media voice to become an influencer in its own right.This book is the definitive guide to addressing the issues disrupting marketing trends, including declining television viewership, growing social media audiences, effectively spreading their message digitally, and increasing usage of ad-blocking technology.

The 10th anniversary edition of the bestselling foundational business training manual for ambitious readers, featuring new concepts and mental models: updated, expanded, and revised.Many people assume they need to attend business school to learn how to build a successful business or advance in their career. That's not true. The vast majority of modern business practice requires little more than common sense, simple arithmetic, and knowledge of a few very important ideas and principles.The Personal MBA 10th Anniversary Edition provides a clear overview of the essentials of every major business topic: entrepreneurship, product development, marketing, sales, negotiation, accounting, finance, productivity, communication, psychology, leadership, systems design, analysis, and operations management...all in one comprehensive volume.Inside you'll learn concepts such as:The 5 Parts of Every Business: You can understand and improve any business, large or small, by focusing on five fundamental topics.The 12 Forms of Value: Products and services are only two of the twelve ways you can create value for your customers.4 Methods to Increase Revenue: There are only four ways for a business to bring in more money. Do you know what they are?Business degrees are often a poor investment, but business skills are always useful, no matter how you acquire them.The Personal MBA will help you do great work, make good decisions, and take full advantage of your skills, abilities, and available opportunities--no matter what you do (or would like to do) for a living.

Did you know you're likely to have had over 89,000 heated altercations with your closest relations before you reached the age of eight? By age 16, thousands more hours will have been spent by most of us in some form of disagreement with those in our extended social networks. As a species, we're well practised at falling out with each other. We may even have a gene for it – certainly, some of us seem to be gifted. When it comes to finding resolutions, however, things don't come quite so naturally: as much as 90% of all inter-personal conflicts never reach agreement. But it doesn't have to be this way. I Don't Agree is a fascinating exploration of new, powerful and surprising solutions to an ancient problem: why we disagree so much. It shows how to sidestep our animosities and get great things done, despite our differences. Underpinned by cutting-edge research and academic thinking (as well as fascinating real-life case studies and easy-to-use tools), author and marketeer Michael Brown reveals the eye-opening secrets that can lead to better leadership, stronger teams, swifter promotions, more effective collaboration, better organisational culture – as well as radically improving your life outside of work.

This thesis empirically proofs a cultural influence on mass customization ‐ the personalization of mass products towards individual tastes - a topic of increasing importance in today's international markets. Based on quantitative research, the author observes differences in preferences among German and Chinese participants for varying product groups and mass customization stages. Contrasts in willingness‐to‐pay for mass‐customized goods are explored and the investigated cultural influence is attributed to specific cultural dimensions.

Dieses Buch zeigt, wie Preise im Gesamtzusammenhang der Digitalisierung, innovativer Preismodelle und neuer Erkenntnisse des Behavioral Pricing kommuniziert werden sollten. Renommierte Autoren aus Wissenschaft und Praxis beschreiben die Aufgaben sowie die veränderten Rahmenbedingungen der Preiskommunikation. Anschließend analysieren sie die preispsychologischen und strategischen Aspekte der Preiskommunikation. Hier wird insbesondere ein Augenmerk darauf gelegt, welcher Zusammenhang zwischen Preisdarstellung und -wahrnehmung sowie zwischen Angebotsoptionen und Preiskommunikation besteht. Im Rahmen der strategischen Aspekte geht es um die Beziehung zwischen Preispositionierung und Preiskommunikation, dem Zielkonflikt zwischen Preisvereinfachung versus Preisdifferenzierung sowie die Preiskommunikation von individuellen Preisen aus Unternehmens- und Verbrauchersicht. Der Frage nach den richtigen Argumenten und Maßnahmen der Kommunikation bei Preisveränderungen gegenüber Wettbewerbern und Endkunden widmet sich ein weiteres Kapitel. Ein Schwerpunkt des Buches ist die spezifische Darstellung von Preiskommunikationsmöglichkeiten und -maßnahmen in einzelnen Anwendungsfeldern von B2B- und B2C-Märkten. Abschließend werden die Wirkungsmessung sowie die rechtlichen Aspekte der Preiskommunikation näher beleuchtet und ein Ausblick auf die neuen Perspektiven für die Preiskommunikation in der digitalen Welt gegeben. Eine Vielzahl allgemeiner Branchenpraxisbeispiele als auch konkrete Unternehmensfallbeispiele der Porsche AG, Deutschen Bahn, Beckers Bester, Firth Industries, Sacher Hotels und des Rhein-Main-Verkehrsverbunds (RMV) tragen zur Veranschaulichung bei.

Dieses Buch stellt die Rolle des Marketing auf den Prüfstand und denkt sie weiter. Strukturen, Prozesse und Instrumente müssen den sich kontinuierlich ändernden Umfeldbedingungen angepasst werden. Der Erkenntniswert etablierter Theorien und Konzepte ist angesichts disruptiver Veränderungen kritisch zu hinterfragen. Eines bleibt jedoch bestehen: Die Gewinnung und Bindung von Kunden entscheidet über den nachhaltigen Unternehmenserfolg.Renommierte Persönlichkeiten aus der Marketingwissenschaft und Unternehmensführung widmen sich den Zukunftsherausforderungen des Marketing und beschreiben – angelehnt an Heribert Mefferts Grundverständnis einer marktorientierten Unternehmensführung – Zukunftspfade für die Marketingdisziplin und verleihen ihr neue Impulse.In der 2., vollständig überarbeiteten und erweiterten Auflage bringen zahlreiche neue Autoren sowohl ihre Expertisen als auch eine Vielzahl neuer innovativer und kreativer Perspektiven zu den Themenbereichen Marketing-Konzepte, Kundenorientierung, Digitalisierung, Markenführung und Verantwortung des Marketing ein. Viele Autoren haben Weiterdenken auch mit einem „Tieferdenken“ verbunden. Der InhaltMarketing-Konzepte WeiterdenkenMarketing-Strategien WeiterdenkenKundenbeziehungen WeiterdenkenMarketing digital WeiterdenkenMarketing-Organisation Weiterdenken Markenführung WeiterdenkenVerantwortung des Marketing Weiterdenken

Now in its second edition, this critically-acclaimed core textbook provides a detailed overview of the role of the fashion merchandiser, its place within a fashion retail organisation by outlining their activities and responsibilities as part of the fashion value chain. This overview is situated within the broader context of the fashion industry, highlighting the relevance of the merchandiser role and comparing it to the role of the fashion buyer.The textbook features a multi-chapter case study that provides an example process of the planning and creation of a balanced product range from the perspective of the merchandiser. It does so using a combination of text and numerical explanation.The second edition has been reworked with new contributions by academics and industry practitioners that examine topics such as sustainability, supply chain management e-Commerce and the international perspectives of the merchandiser role.Offering crucial insight into the merchandiser role and emphasising how it can add value to a fashion business, this is an ideal textbook for aspiring merchandisers. It is suitable for students studying at undergraduate and postgraduate level and practitioners seeking to progress their careers in this exciting and multi-faceted industry.New to this Edition:- New focus point materials- New chapter on Sustainability, co-authored with Hannah Middleton- New activities and suggested reading listsAccompanying online resources for this title can be found at bloomsburyonlineresources.com/fashion-merchandising. These resources are designed to support teaching and learning when using this textbook and are available at no extra cost.

Die Autoren liefern eine komprimierte Darstellung der wichtigsten Mastertechniken der Empirischen Forschung und schließen damit die Lücke zu Büchern der so genannten Hilfstechniken wie Onlinebefragungen oder Multivariate Auswertungsroutinen.

Target success in Cambridge National Level 1/2 Enterprise and Marketing with this proven formula for effective, structured revision. Key content coverage is combined with exam-style tasks and practical tips to create a revision guide that students can rely on to review, strengthen and test their knowledge.With My Revision Notes, every student can:- plan and manage a successful revision programme using the topic-by-topic planner- consolidate subject knowledge by working through clear and focused content coverage- test understanding and identify areas for improvement with regular'Now Test Yourself'tasks and answers- improve exam technique through practice questions, expert tips and examples of typical mistakes to avoid- get exam ready with extra quick quizzes and answers to the practice questions available online.

The entertainment industry has long been dominated by legendary screenwriter William Goldman's “Nobody-Knows-Anything” mantra, which argues that success is the result of managerial intuition and instinct. This book builds the case that combining such intuition with data analytics and rigorous scholarly knowledge provides a source of sustainable competitive advantage – the same recipe for success that is behind the rise of firms such as Netflix and Spotify, but has also fueled Disney's recent success. Unlocking a large repertoire of scientific studies by business scholars and entertainment economists, the authors identify essential factors, mechanisms, and methods that help a new entertainment product succeed. The book thus offers a timely alternative to “Nobody-Knows” decision-making in the digital era: while coupling a good idea with smart data analytics and entertainment theory cannot guarantee a hit, it systematically and substantially increases the probability of success in theentertainment industry. Entertainment Science is poised to inspire fresh new thinking among managers, students of entertainment, and scholars alike.Thorsten Hennig-Thurau and Mark B. Houston – two of our finest scholars in the area of entertainment marketing – have produced a definitive research-based compendium that cuts across various branches of the arts to explain the phenomena that provide consumption experiences to capture the hearts and minds of audiences.Morris B. Holbrook, W. T. Dillard Professor Emeritus of Marketing, Columbia UniversityEntertainment Science is a must-read for everyone working in the entertainment industry today, where the impact of digital and the use of big data can't be ignored anymore. Hennig-Thurau and Houston are the scientific frontrunners of knowledge that the industry urgently needs.Michael Kölmel, media entrepreneur and Honorary Professor of Media Economics at University of LeipzigEntertainment Science's winning combination of creativity, theory, and data analytics offers managers in the creative industries and beyond a novel, compelling, and comprehensive approach to support their decision-making. This ground-breaking book marks the dawn of a new Golden Age of fruitful conversation between entertainment scholars, managers, and artists.Allègre Hadida, Associate Professor in Strategy, University of Cambridge

Bringing together a collection of interdisciplinary chapters on China's Belt and Road Initiative (BRI, or also known as One Belt One Road), this book offers a comprehensive overview of the topic from a business and management perspective. With contributions from scholars based in Asia, Europe and North America, Volume I provides theoretical and empirical analysis of the opportunities and challenges facing businesses in relation to BRI. Key areas covered include economics and finance, history, trade, value chain and human resource and cross-cultural management, creating a useful tool for academics, as well as policy-makers and practitioners in China and other countries along the new Silk Road.

This book reviews employment and leisure trends in Japan from the post-war era to the present. In addition, it also examines how these trends will affect tourism destinations and businesses that rely heavily on Japanese overseas tourism. Topics that are of particular interest to readers include the most current Japanese employment and leisure data and how the data compares with the earlier, postwar era that made up the boom-years of Japanese overseas travel. The latest data provides insight into how today's working and living conditions in Japan impact overseas travel expenditures today. Readers, ranging from academics to business practitioners, will benefit from the book that provides the latest information that can be used in a practical manner to assist tourism-related businesses and organizations meet the current and future needs of the Japan overseas travel market.

This textbook provides a theoretically based and comprehensive overview of the identity-based brand management. The focus is on the design of brand identity as the internal side of a brand and the resulting external brand image amongst buyers and other external audiences. The authors show that the concept of identity-based brand management has proven to be the most efficient management model to make brands a success. Numerous illustrative practicable examples demonstrate its applicability.The content- Foundation of identity-based brand management- The concept of identity-based brand management- Strategic brand management- Operational brand management- Identity-based brand controlling- Identity-based trademark protection- International identity-based brand management

This book focuses on the emergence of new frames of political engagement underpinned by concepts in marketing, management, and organisation. It goes beyond political electioneering and campaigning and considers business theories such as market research, segmentation, social media, brand architecture, and human resources. With contributions from a range of skilled experts, Political Marketing and Management in Ghana emphasises and provides insights on the symbols-oriented approach of political campaigning in Africa, and distinguishes this from the technology-driven process of the west. Offering a total understanding of African politics and its supply and demand interactivity between key actors, this book is of great use to academics interested in political science, communications, marketing, and business and management.

This book counteracts the claim that luxury and sustainability are conflicting concepts, and contends that they can successfully co-exist. Discussing key characteristics of luxury such as craftsmanship and preservation of artisan skills, product quality and durability, and limited quantities of luxury goods, the authors argue that luxury brands are inherently sustainable from economic, social and environmental perspectives. Sustainable Luxury Brands gives a comprehensive overview of luxury to demonstrate this claim, also focusing on sustainable luxury from a consumer perspective. The authors furthermore compare and contrast sustainability within the mass market to the luxury sector, and present insights into current and upcoming topics in luxury research.

Umfassender Überblick über alle Bereiche des Messemanagements aus Sicht von Wissenschaftlern, Messeveranstaltern, Ausstellern, Verbänden und Messedienstleistern. Im Mittelpunkt der Beiträge stehen die strategischen und operativen Entscheidungsprobleme des Messemanagements. Der Leser erhält zu allen wichtigen Entscheidungsstufen des Messemanagements Perspektiven, Lösungsansätze sowie Handlungsempfehlungen. Die Umsetzung erfolgreicher Messekonzepte wird anhand zahlreicher Praxisbeispiele anschaulich demonstriert.'Ein praktisches Nachschlagewerk für Führungskräfte im Messewesen sowie in messenahen Servicebereichen.'acquisa

Martin Wildner leitet in dem vorliegenden Buch die vier wesentlichen Kernstrategien von Corporate-Citizenship-Engagement für Unternehmen her und untersucht deren praktische Anwendung in einer empirischen Studie mit über 100 Unternehmen. Dabei werden die Zusammenhänge zwischen den wesentlichen strategischen Parametern herausgearbeitet und die Entwicklung in den letzten Jahren beleuchtet. Das Win-Win-Potenzial von Corporate-Citizenship-Engagement für Gesellschaft und Unternehmen wurde bereits in zahlreichen Veröffentlichungen thematisiert. Eine fundierte Analyse der Strategien zur Steigerung des Unternehmenswertes mit gesellschaftlichem Engagement fehlte bisher jedoch. Die Arbeit kann Wissenschaftlern und Praktikern helfen, unterschiedliche Engagementausrichtungen zu erklären, zu bewerten und selbst zielgerichtet zu entwickeln.

This book explores the importance and the types of media innovation policies formulated and implemented in various European countries. Each country analysis illustrates the evolution and structure of news media markets and media cross-ownership policies in recent years and evaluates how innovation policies stimulate innovative activities in journalism and news media. The main objective of this book is to promote discussion on how innovation policies can help the news media industry to meet development needs and requirements in the future. It will help scholars, politicians and practitioners in the media industry to identify best practices to support innovation in a rapidly changing news media landscape.

Using various research methodologies, such as reviews, case studies, analytical modeling and empirical studies, this book investigates luxury fashion retail management and provides relevant insights, which are beneficial to both industrialists and academics. Readers gain an understanding of luxury fashion retailing, including proper operations and strategic management, which now are the most crucial items on the luxury fashion industry's senior management agenda.

This book introduces readers to co-creation --- a complex, value-based, context-driven and collaborative effort to develop new paradigms, products and services to satisfy human wants. Co-creation is built not only around the perceptions of challenges, cause-and-effect relationships and constraints, but also around available alternatives for dealing with or overcoming those challenges. Co-creation is not about transferring or outsourcing activities, and neither is it about the customization of products and services. This book explains the emergence of the co-creation approach. It describes various models of value creation, as well as different stages and the contract process involved in co-creation. It also explores different types of learning and learning techniques, and how co-creation impacts the learning process. The book allows practitioners and policymakers to understand the processes involved in implementing co-creation in any organization, while also presenting case studies to show how to apply the relevant concepts in their day-to-day activities.

This book covers theory and practice of competency and incompetency training. ‘Incompetency training'includes formal and informal instruction that consciously (purposively) or unconsciously imparts knowledge, attitudes, beliefs, and behavior (including procedures) that are useless, inaccurate, misleading, and/or will lower performance outcomes of the trainee versus no training or training using alternative training methods. This book offers an early workbench model of incompetency training theory which proposes that executives and associates in firms, academia, and government organizations consciously as well as unknowingly offer incompetency training in many contexts. The evidence so far has shown that increasing trainees'vigilance and ability to recognize exposure to incompetency-training may help trainees to decrease the effectiveness (impact) of exposures to incompetency training—advancing incompetency training theory and knowledge of incompetency training practice may be necessary conditions for remedying negative outcomes that follow from trainees receiving such training. The book uses a series of laboratory experiments to elicit on tools advocated in the literature as aids in increasing incompetency and/or competency, and provides a comprehensive review of the literature on (in)competency training.

Der 15. Band von „Forum Dienstleistungsmanagement“ liefert Antworten auf zahlreiche Fragestellungen, die bei der Transformation vom Produkt- zum Dienstleistungsunternehmen aufgeworfen werden. Diese betreffen die Entwicklung von innovativen Dienstleistungsangeboten, die Finanzierung, das Marketing bis hin zu der Organisation und Führung des sich zum Dienstleistungsanbieter entwickelnden Produktunternehmens. Renommierte Autoren zeigen, dass reine Produktangebote im heutigen Wettbewerb nicht mehr ausreichen, sondern – im Rahmen der Transformation zum Dienstleistungsunternehmen – zunehmend Dienstleistungen in das Portfolio aufzunehmen und zu vermarkten sind. Oft verändern sich dabei auch die Geschäftsmodelle und es kommt zu einer Verlagerung von einer Produktwertschöpfung hin zu einer Servicewertschöpfung. Der InhaltGrundlagen und Konzepte der ServicetransformationEntwicklung von servicebasierten GeschäftsmodellenServicetransformation durch DigitalisierungEntwicklung von ServiceinnovationenFormen der Kunden-Anbieter-IntegrationFörderung der KundentransformationManagement der AnbietertransformationBranchenspezifische Besonderheiten der Servicetransformation

This book deals broadly with tourism planning and development from the perspective of Croatia, a major Adriatic tourism destination which is fast becoming one of the most popular vacation spots in the European Union. With the recent accession of Croatia to the EU, Croatia is undergoing a rapid political and economic transition and generating scholarly interest in the country's primary, secondary, and tertiary industries. This book examines the country's long history and thriving success in the tourism industry through issues of destination image and identity, management challenges, economic impact, and how to attract tourists in the midst of extreme political changes.The book explores the implications of policy decisions on product development and takes a theoretically sound approach to destination planning and problem-solving in Croatia. Its timely view of Croatian national tourism policy and the broader Adriatic/Mediterranean region makes this book of interest to all scholars, students, and practitioners engaged in various aspects of destination development planning and management.

This book identifies the driving forces behind globalization and proposes innovative ways for small and medium-enterprises (SMEs) to confront them. More than ever, sustainable competitive advantage requires SMEs to continually adapt their strategy and confront new and current competition in the international market. SMEs working with multinational companies could also benefit from winning strategies based on a sensible analysis of rational and irrational phenomena at the micro- and macro-economic levels. This book uses different models developed and established through international business experiences to determine the relevant strategy in the global market. It illustrates each model through real, successful case studies of globalization of factor, efficiency, and innovation-driven SMEs. It will benefit scholars of entrepreneurship, international business, regional development as well as managers, governmental institutions, and regional development, and consultants to SMEs.

Marketing and implementing large-volume orders and major projects calls for specific types of expertise. This textbook deals with all of the management tasks involved: order management, inquiry evaluation and proposal preparation, pricing and revenue planning, order financing and financial engineering, contract management, negotiation management, project management, and finally project cooperation. Adopting a cross-sector perspective, it examines both traditional manufacturing industries and business-to-business services. All contributions are presented in an accessible style, making the book well-suited as both a managerial textbook and valuable practical guide.

Franziska Krüger presents two quantitative cross-cultural studies that examine the generalizability of the Zone of Tolerance and the Confirmation/Disconfirmation-Paradigm across countries. She investigates the potential influence of Hofstede's cultural dimensions and the Big Five personality traits on the models'variables. As a result, the studies confirm that both models can be used to explain customer satisfaction and its determinants across national borders and cultures.

This book presents and analyzes the concept of online brand communities, an emerging and exciting topic in marketing and eCommerce. First, it lays out the foundations like the evolution of the Web and the so-called Social Web, its utility for users and businesses, and the evolution of the marketing mind-set to adapt the Social Web. On this basis, the book then presents a detailed analysis of online brand communities, examining the concept of virtual community with a specific focus on virtual brand communities. In this context the book also explores recent trends related to branding and brand management. Next, it proposes a classification system for online brand communities, taking into account questions like the motivating factors for consumers to join, participate and stay in a community. The process of value creation in communities is examined from both business and consumer perspectives. The book draws to a close with a brief presentation of the process broadly accepted for the successful development of online brand communities.

Silko Pfeil reflektiert den Diskurs um die Generation Y als derzeit jüngste Arbeitnehmergeneration. Anhand der kritischen Reflexion der theoretischen Grundlagen des Generationenkonzepts sowie der empirischen Analyse der Daten des Sozio-oekonomischen Panels (SOEP) soll die Existenz der Generation Y anhand von statistisch signifikanten Unterschieden im Werte- und Persönlichkeitsprofil überprüft werden. Der Autor zeigt auf, dass eine in sich homogene Generation Y nicht existiert und analysiert darauf aufbauend die Relevanz der individuellen Werteorientierung für die Arbeitgeberwahlentscheidung.

Dieses Handbuch gibt einen Überblick über die Grundlagen und Besonderheiten der Luxusmarkenführung. Luxusunternehmen stehen kontinuierlich vor der schwierigen Aufgabe, ihre starken, von traditionellen Werten und handwerklicher Perfektion geprägten Luxusmarken innovativ und nachhaltig weiterzuentwickeln. Dafür ist es notwendig, die geeigneten Anpassungen vorzunehmen sowie die richtige Balance zu finden zwischen Tradition und Innovation und zwischen Exklusivität und Zugänglichkeit der Luxusmarke. Damit der „luxury dream“ wirksam werden kann, hat das Management und Marketing besonderen Regeln zu folgen. Die Darstellung dieser Spezifika sowie der Erfolgsfaktoren des Luxusmarkenmanagements ist das Ziel dieses Buches. Renommierte Autoren aus Wissenschaft und Praxis nehmen in 28 Beiträgen aus internationaler Perspektive Stellung zu aktuellen Herausforderungen und vermitteln, mit welchen Strategien und Instrumenten ein erfolgreiches Management der Luxusmarke möglich ist.

Speakers for business and nonprofit events are sought out every day by meeting planners and program directors. Those who get the call are typically those who fill a specific need and can boast appropriate credentials and experience. The Speaker's Edge shows you how to land these speaking engagements, especially ones that pay.This comprehensive book covers all the conventional means for locating and winning speaking engagements as well as clever, innovative tactics practiced by the most successful veteran speakers. You'll learn how to: Position yourself as the go-to thought leader in your field of expertise; Use effective tools to highlight your speaker value, including videos, speaker sheets, and speaker bureaus; Consider a variety of speaking opportunities, such as serving on panels, hosting events, and participating in webinars; Locate attractive speaking venues, and successfully use the proposal systems such venues require; Consider what volunteering for pro bono gigs offer as venues for practice and visibility; Negotiate great deals, including setting fees, requesting expenses, and offering options to meeting planners; Maximize your speaking experience, including selling products, arranging follow-up gigs, and soliciting referrals.By employing the recommendations in this book, you will elevate your speaking career and and business to new heights.