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Management Science is often confronted with optimization problems characterised by weak underlying theoretical models and complex constraints. Among them, one finds data analysis, pattern recognition (classification, multidimensional analysis, discriminant analysis) as well as modelling (forecasting, confirmatory analysis, expert system design). In recent years, biomimetic approaches have received growing attention from Marketing, Finance and Human Resource researchers and executives as effective tools for practically handling such problems. Biomimetic approaches include a variety of heuristic methods - such as neural networks, genetic algorithms, immunitary nets, cellular automata - that simulate nature's way of solving complex problems and, thus, can be considered as numerical transpositions of true life problem solving. Bio-Mimetic Approaches in Management Science presents a selection of recent papers on biomimetic approaches and their application to Management Science. Most of these papers were presented at the last ACSEG/CAEMS International Congresses (Approches Connexionnistes en Sciences Economiques et de Gestion/Connectionnist Approaches in Economics and Management Science). All papers combine the discussion of conceptual issues with illustrative empirical applications, and contain detailed information on the way heuristics are practically implemented. The advantages and limits of the biomimetic approaches are discussed in several of the papers, either by comparing these approaches with more classical methods (logit models, clustering), or by investigating specific issues like overfitting and robustness. Synthesizing overviews are provided, as well as new tools for coping with some of the limitations of biomimetic methods.

This volume contains a selection of papers that were presented at the International Workshop on Dynamic Competitive Analysis, held in Montr6al, Canada, September 1-2, 1995. The workshop was organized by the editors of the proceedings volume. The proceedings contain both'full papers'and shorter pieces, to be considered as'work in progress'. The choice of a rather broad theme for the workshop was deliberate and done in order to attract researchers from different areas of the marketing science community that usually do not get together. Obviously, a volume like this cannot be exhaustive in the coverage of the dynamics of marketing competition but we are confident that it will convey to the reader an impression of what are the current themes in this field of research. The book should be useful to researchers in marketing science, applied game theorists, graduate students, as well as practitioners in marketing with an interest in methods and examples of dynamic competitive analysis.

This book gathers selected theoretical and empirical papers from the 29th Eurasia Business and Economics Society (EBES) Conference, held in Lisbon, Portugal. Covering diverse areas of business and management in various geographic regions, it highlights the latest research on human resources, management and marketing, among other topics. It also includes related studies that address marketing and management-relevant aspects such as the impact of supervisor support on employee performance through work engagement, the standardization of global logistics business operations, elements to support long-term B2B communication, and omni-channel strategies in the Marketing 4.0 paradigm.

This book gathers selected theoretical and empirical papers from the 28th Eurasia Business and Economics Society (EBES) Conference, held in Coventry, United Kingdom. Covering diverse areas of business and management in various geographic regions, it highlights the latest research on human resources, management and marketing, among other topics. It also includes related studies that address management and marketing aspects such as telecommuting versus the traditional work environment, the effect of value congruence, promoting product characteristics using social media, perception of terrorism risks, and personal innovativeness and employability.

This book presents selected theoretical and empirical papers from the 26th and 27th Eurasia Business and Economics Society (EBES) Conferences, held in Prague, Czech Republic, and Bali, Indonesia. Covering diverse areas of business and management in various geographic regions, it addresses a range of current topics, such as human resources, management, SMEs and marketing. It also includes related studies that analyze management and marketing aspects, e.g. workplace learning, gamification in business, resilience and entrepreneurship, the use of IT tools in small businesses, and dynamic marketing capabilities in an intercultural environment.

This paper provides a guideline for how the entire process chain of automotive after-sales services could be researched in China. In addition, Schwartz's individual level value theory is introduced as a beneficial operationalisation approach to cultural marketing. So, values are modelled as exogenous variables in order to show which ones are really causal. A total of 301 Chinese workshop customers were surveyed to assess the critical success factors of after-sales services via partial least squares structural equation modelling. After-sales services have become very important in the automobile industry. However, this area has not been sufficiently researched, particularly with regard to China, the most important car market globally.

The must-read summary of John Jantsch's book:'The Referral Engine: Teaching Your Business to Market Itself'.This complete summary of the ideas from John Jantsch's book'The Referral Engine'shows that everyone loves getting referrals from happy customers but few businesses have systems in place to facilitate this happening more often. In his book, the author states that it's time to craft a strategy which will compel your customers and partners to voluntarily and actively participate in your marketing by providing referrals. Satisfied customers who offer referrals will provide the elements which will generate positive buzz around your products and services others will pick up on. This summary explains how to design a referral engine in order to create a pool of brand supporters and expand your business.Added-value of this summary:• Save time• Understand key concepts• Expand your knowledgeTo learn more, read'The Referral Engine'and discover the key to generating referrals and prospering.

As the markets in transitional economies open and grow, major challenges and opportunities arise for multinational firms entering these markets, local firms facing these new competitors, and policymakers seeking to increase the ability of all firms to compete fairly and efficiently. Yet despite the important questions transition economies pose for policymakers and companies seeking to enter and compete in these new markets, there has been a relative absence of systematic research on these concerns. This book seeks to fill a gap in the existing literature by offering a pioneering and comprehensive examination of issues that have developed as markets in transitional economies become more deregulated and open. The countries discussed include China, the Czech Republic, Hungary, India, Poland, Romania, Russia, South Africa and South Korea. The topics covered are divided into five main sections, and the individual chapters are written by some of the world's leading academic experts on these issues. Most of the authors draw from freshly-collected data in new studies of consumers and/or firms in transitional economies. After an opening section which discusses the marketing issues and challenges multinational and local firms face in transitional economies, the next three sections offer detailed treatments of changing consumer behavior, measuring and improving the marketing orientation of firms, and implementing and managing distribution channels. The fifth and final section is devoted to firm strategies and tactics, examined variously from the perspective of multinational firms entering these new markets, from the viewpoint of existing local firms facing new competitive challenges from global entrants, and from the perspective of local firms seeking to establish themselves in foreign markets where they have not previously competed. Most of the individual chapters are revised versions of papers originally presented at a conference sponsored by the William Davidson Institute, which focuses on research related to emerging and transitional economies, and have not previously appeared in published form. Thus, the book is a unique collection of cutting-edge scholarship on the various aspects of marketing in transitional economies. It will prove valuable reading to academics, policymakers, and international business strategists.

The increasing relevance of the internet has brought about significant change in me­ dia consumption, communication and social behaviour and thus evoked a debate in both business studies and practice. Brands, in particular, are affected by the devel­ opments in and around the internet since they stimulate and shape such behavioural patterns. Therefore, how to manage a brand in the era of the internet has been a topic of discussion for quite some time. First, success factors of so called'virtual e­ brands'were searched for, then'internet-based brand management'was explored and finally one was acknowledged as an'expert'by only using the buzzword'brand management in Web2. 0.'Many of the papers and books published at that time, how­ ever, dealt only superficially with the subject, distinguishing themselves through se­ quences of empty words rather than in-depth knowledge of the matter. Unfortunately, this even led to the case that the editor of a topic related Special Issue of the'Mar­ keting Science'joumal preselected all submitted manuscripts according to the fact whether he personally liked or disliked the used terminology. Against the background of this situation of as much shallowness as sUbjectivity, Dr. Ulrike Arnhold analyses the state of the art of research within her dissertation with great care and intellectual finesse.

The rise of China poses a significant challenge to the existing, Western-dominated world economic order. The effectiveness of the Regional Comprehensive Economic Partnership (RCEP) is contingent on a smooth transition of the world's economic center toward the Asia-Pacific Region. For Western investors, the vast market opportunities can be tempting. However, the lack of experience and knowledge of international management in China – a country with radically different business rules and cultural background – poses a substantial risk. This book provides comprehensive insights into the fast-changing business world in China. Based on the authors'theoretical knowledge and invaluable years of practical experience, it discusses the various options for doing business in China, with current examples that demonstrate how European SMEs can successfully position themselves between multinational companies and local competitors. It also highlights new opportunities arising from China's international involvement (New Silk Road, RCEP) and addresses risk management for European SMEs operating in China. Moreover, it sheds light on how to form relationships of mutual trust between Chinese policymakers and their advisors/cooperation partners from abroad. Readers with an interest in doing business in China will find this book particularly valuable.

Dieses Buch beschreibt, wie Kooperationen zwischen Unternehmen und Non-Profit-Organisationen erfolgreich gestaltet werden können. Denn Unternehmen wollen und müssen mehr gesellschaftliche Verantwortung übernehmen, und gemeinsame Projekte mit Non-Profit-Organisationen sind deshalb gefragter denn je. Dabei geht es nicht um Profitmaximierung durch Greenwashing oder Alibi-Engagements, sondern um ernsthafte Corporate-Social-Responsibility-Projekte und Purpose-Strategien, die die Reputation auf beiden Seiten stärken. Hierzu bedarf es einer strukturierten, transparenten Herangehensweise von Anfang an.Die Autorinnen erläutern die theoretische Fundierung und geben eine praktische Anleitung, wie die Anbahnung von Kooperationsprojekten in eine glaubwürdige und nachhaltige Zusammenarbeit mit Mehrwert für alle StakeholderInnen münden kann. Ein elementarer Teil des Buches ist der „Kodex für transparente Zusammenarbeit“, ein bewährtes, direkt in der Praxis anwendbares Rahmenwerk.Ein Buch für CSR-, Kommunikations-, Marketing- und Compliance-Verantwortliche in Unternehmen sowie Non-Profit-Organisationen, die klare Spielregeln und einen offenen Dialog auf Augenhöhe anstreben.Wer als glaubwürdiger Treiber der Transformation auftritt, tut gut daran, selbst nachhaltig zu wirtschaften. Transparenz schafft Glaubwürdigkeit und Verlässlichkeit. Je mehr die Ziele einer Organisation das Design von Partnerschaften mit Unternehmen prägen, umso authentischer können sie nach außen auftreten. Dieser Leitfaden gibt hilfreiche Tipps und Orientierung, wie Stimmigkeit erreicht wird.Dipl.theol. Yvonne Zwick, Vorsitzende B.A.U.M. e.V. – Netzwerk für nachhaltiges Wirtschaften, HamburgNon-Profit-Organisationen sind zentrale Säulen unserer Gesellschaft. Vor allem in Zeiten von Disruption und Wandel ist ihre Leistung von zunehmender Bedeutung. Voraussetzung dafür ist die Unabhängigkeit - auch in der Zusammenarbeit mit Unternehmen. Dieses Buch hilft Unternehmen, aber auch Non-Profit-Organisationen, ihr Gegenüber zu verstehen und stabile Kooperationen aufzusetzen.Dr. Günther Lutschinger, Geschäftsführer Fundraising Verband Austria, WienDie Zeit der EinzelkämpferInnen ist vorbei. Damit wir die Pariser Klimaziele erreichen können, müssen Unternehmen profitable Lösungen für die Menschen und den Planeten anbieten. Es geht dabei um das: Wie packe ich es an? Das neue Buch von Gabriele Faber-Wiener und Bettina Gjecaj fokussiert dabei besonders auf Partnerschaften mit Non-Profit-Organisationen und will damit den Boden für erfolgreiche Zusammenarbeit aufbereiten.Mag. Daniela Knieling, Geschäftsführerin respACT und Network Representative Global Compact Netzwerk Österreich, WienGlaubwürdigkeit, Verantwortung und Transparenz sindGarant und Basis für nachhaltige Entwicklung von Unternehmen. Eine gedeihliche vertrauensvolle Kooperation zwischen Unternehmen und Non-Profit Organisationen hilft bei der Beantwortung politischer und gesellschaftlicher Fragen und ist ein profunder Lösungsansatz komplexer ökologischen Probleme.Ernst Ternon, MBA MSc MSc, Studiengangsleiter Green Marketing, Campus Wieselburg, Fachhochschule Wiener Neustadt

This ambitious book develops an integrative understanding of business transparency spanning business disciplines. It synthesizes the vast, siloed research on business transparency to develop and provide an integrative view for business researchers and scholars, pointing out research opportunities in the process. The first chapter introduces business transparency with a brief historical overview, followed by its key conceptualizations and challenges. Chapters 2 through 5 take up four conceptually distinct views of transparency in depth: transparency as strategic disclosure (Chapter 2), transparency as a business tactic (Chapter 3), transparency as organizational culture (Chapter 4) and transparency as a managerial virtue (Chapter 5). Chapter 6 explores transparency's infeasibility challenge through the chasm between disclosure and understanding and considers its implications. The final chapter provides an integrative framework of business transparency. This book will be useful to business academics who are interested in transparency and associated concepts.

This book provides a compendium of cutting-edge knowledge for an efficacious retailing strategy, with lessons from the organized retailing sector in India. It explores customer needs and their impact on developing successful retailing strategies and organized retailing in emerging economies with changing consumer behavior. It discusses the importance of developing appropriate retailing strategies in the context of an emerging economy, being agile and forward-thinking to implement a customer-centric approach across the retail value chain's upstream and downstream actions, and the requirement of clarity on the exact tools and techniques that will allow the retailers to move from their present product-centric state to the looked-for customer-centric state.This book aids the practitioners in developing and adopting a culture of customer-centricity and focuses on various retail strategy concepts and their implementation. It aims to present the multifaceted and multifarious questions of retail marketing in two studies, where each study provides a comprehensive solution.

Die Betriebswirtschaftslehre hat in der jüngeren Vergangenheit kein allzu großes Interesse an der eigenen ideengeschichtlichen Entwicklung gezeigt. Dafür gibt es verschiedene Gründe wie das enorme Wachstum des Faches und die erfolgreiche Internationalisierung, was wenig Zeit für rückblickende Selbstvergewisserung und Raum zur Entfaltung der disziplinären Eigenständigkeit im multidisziplinären Umfeld ließ. Selbstvergessenheit ob der eigenen Disziplin führt allerdings nicht nur dazu, dass eine Disziplin Problemlösungen häufiger erneut erfindet statt an vorhandenen Ansätzen anzuknüpfen, sondern birgt vor allem auch die Gefahr, dass die konstituierenden Probleme und Fragestellungen verloren gehen.In der deutschsprachigen Betriebswirtschaftslehre besteht deshalb seit einigen Jahren das wieder entfachte Interesse und Bemühen, wichtige Beiträge zu der Ideengeschichte der Betriebswirtschaftslehre und den Wurzeln des Faches in das wissenschaftliche Bewusstsein zu rücken. DiesesBuch leistet dazu einen wichtigen Beitrag. Es setzt die Diskussion fort und konzentriert sich auf die Gebiete Produktion, Operations Research, Innovation, Marketing, Finanzierung, Nachhaltigkeits-Management, Öffentliche BWL, Nonprofit- und Internationales Management.Die Autoren identifizieren und diskutieren markante Ideen und Beiträge zur Entwicklung des Faches. Neben dem Blick zurück wird auch der aktuelle Zustand des Faches betrachtet. Auf dieser Grundlage werden denkbare weitere Entwicklungslinien von den Autoren abgeleitet.

This book focuses on the development and trends of Chinese local luxury industry in the digital era, which brings a new round of manufacturing transformation and upgrading, as well as development opportunities. It reveals the connotation and mechanism of the new local luxury brands in China step by step by answering the questions of'what, why and how'. Through the analysis of 200 + questionnaires by SPSS statistical tools and case study, the book concludes the internal mechanism and theoretical support for China to cultivate new local luxury brands. It presents an overview on the current China's local luxury industry.

This book presents the latest findings of researchers from around the globe who presented their work at the 9th International Conference on Strategic Innovative Marketing and Tourism in the Covid-19 era. It provides up-to-date information and discusses current trends, issues, and debates, as well as theoretical and practical research, on strategic innovative marketing and tourism and applications from social media. Topics covered include social media in marketing and tourism hospitality, and strategic tools and techniques developed and implemented by some of the world's leading research labs. In addition, the book brings together work from academia and industry.

Ein Buch zu schreiben stellt stets eine große Herausforderung dar. Denn immer gilt es, von der Initialidee über die Schreibphase bis zum Marketing mit Wissen und Weitsicht zu agieren. Gabriele Borgmann bietet in ihrem Buch eine umfassende Orientierung in der Welt der vielfältigen Publikationsmöglichkeiten und vermittelt Autor•innen mit ihrem Praxisleitfaden das erfolgsentscheidende Know-how. Den Schwerpunkt legt sie auf das Publizieren in einem Verlag, aber auch Selfpublisher•innen für Sach- und Unternehmensbücher erhalten Arbeitstechniken und ausgewählte Methoden für die Schreib- und PR-Phase. Sie macht Mut, das eigene Buchprojekt voranzutreiben, an den schriftstellerischen Erfolg zu glauben und überzeugt daran zu arbeiten. Sie bestärkt Autor•innen, das eigene Werk vor, bei und nach Erscheinen nachhaltig zu promoten. Für den Bucherfolg sind vier Größen entscheidend: Themenwissen, Schreibstimme, die persönliche Überzeugungskraft der Autor•innen sowie ihre Kontakte und Netzwerke. Dieaktualisierte 2. Auflage wurde durchgesehen, verbessert und um das Thema'Lesungen'erweitert.Hinter jedem Erfolg steht Arbeit. Der Wille allein reicht nicht aus, besonders bei Autoren. Das ist das Credo von Gabriele Borgmann. Sie zeigt, wie Sachbücher strukturiert, geschrieben, vermarktet werden. Das macht ihr Buch zum einem Arbeitsbuch für jede Phase. Endlich ist es erschienen!Hermann Scherer

Dieser Marketing-Guide führt Entscheider von nachhaltigen Unternehmen, grünen Marken sowie von Anbietern im Massenmarkt vom Status quo des heutigen grünen Marketings durch den Wandel von 4.0 und dessen treibende Kräfte. Die Autorinnen greifen dabei Philip Kotlers Ansatz von Marketing 4.0 auf und überführen diesen in die Welt des Nachhaltigkeitsmarketings. Sie zeigen auf, wie Green Marketer die Transformation der grünen Märkte im 4.0-Zeitalter aktiv mitgestalten. Wie können Green Davids ihre Position als Vertrauens- und Qualitätsführer behalten oder ausbauen? Welchen Beitrag leisten Greening Goliaths in der Transformation grüner Märkte? Wie relevant ist die Wir-Ökonomie in Zukunft? Wie lassen sich Spannungsfelder wie „Greenwashing“ oder „Green Glamour“ lösen? Das Buch beleuchtet diese und weitere Fragen, liefert Modelle und Hintergründe, gibt Impulse mit zahlreichen Beispielen und bietet ein umfassendes Set an Essentials für die Umsetzung.

This book is developed by focusing on the four issues: (1) product strategy of private brand; (2) pricing strategy of private brand; (3) channel strategy with private brand introduction; and (4) supply chain coordination with private brand introduction. Private brand (PB), also known as private label (PL) or store brand (SB), refers to a brand created and controlled by a retailer. In the 1960s and 1970s, private labels began to emerge in France and England. Although private label has grown rapidly worldwide, market share varies greatly from region to region. According to Nielsen's 2018 Global Private Label Report, the largest markets for private-label products are found primarily in the more mature European retail markets. In recent years, many large domestic retail enterprises have launched their own brand products. With the growth of e-commerce, some online retailers have also launched private-label goods. JD started to introduce its private brands in 2010, with annual sales of its private brand products reaching several hundred million yuan. However, at present, the market share of China's private label is only 1-3%, which still has a big gap compared with Europe and America.The main challenges to China's private label lie in private brand operations management. Among them, how to select the correct product categories, how to make pricing decision, how to restructure channels and how to coordinate supply chain after introducing private brands are four operations management problems need to be solved.

Helena Lischka widmet sich der Konzeptualisierung gesellschaftlicher Verantwortung von Unternehmen vor dem Hintergrund der Digitalisierung. Dabei bezieht sie das bestehende Konzept der Corporate Social Responsibility (CSR) durch die Integration von Corporate Digital Responsibility (CDR) auf den digitalen Kontext und nimmt eine Einbettung von CDR in das Marketing vor.