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Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now. This book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your organization. If you adequately apply Service Automation in your organization, you will see both employee and customer satisfaction rise and significantly increase the number of people who ‘like'your company. The Service Automation Framework (SAF®) has been created to find a methodical way to discuss Service Automation. It offers a simplistic version of any organization, which includes a number of processes that every organization can think of to systematically enhance its Service. As with any model, it is a simplified version of reality, but it structures the mind and provides uniform terminology when discussing the contents with co-workers and colleagues. Nothing more, nothing less. We encourage you to adapt and apply the model in any way that you see fit and which helps you and your organization. This book is intended for anyone who has ever experienced that the level of Service in his organization can be increased and is looking for guidance on a step-by-step model to achieve this, whether you are an entrepreneur, executive, consultant or work in the field of academia.

This edited book comprises papers about the impacts, benefits and challenges of connected and automated cars. It is the third volume of the LNMOB series dealing with Road Vehicle Automation. The book comprises contributions from researchers, industry practitioners and policy makers, covering perspectives from the U.S., Europe and Japan. It is based on the Automated Vehicles Symposium 2015 which was jointly organized by the Association of Unmanned Vehicle Systems International (AUVSI) and the Transportation Research Board (TRB) in Ann Arbor, Michigan, in July 2015. The topical spectrum includes, but is not limited to, public sector activities, human factors, ethical and business aspects, energy and technological perspectives, vehicle systems and transportation infrastructure. This book is an indispensable source of information for academic researchers, industrial engineers and policy makers interested in the topic of road vehicle automation.

Safety-related computer systems are those which may lead to loss of life, injury or plant and environmental damage. Such systems therefore have to be developed and implemented so that they meet strict require­ and security because their applications cover ments on safety, reliability nearly all areas of daily life and range from controlling and monitoring industrial processes, through robotics and power generation, to transport systems. Highly reliable electronic systems for safety-related applications represent an area in which industry has been involved for many years and which is now gaining increasing importance in academia. Their relevance also results from an increased perception of safety by society. Therefore, not only are technicians involved in this area, but psycho­ logical and sociological aspects also play a major role. Dealing with safety-related systems we have to consider the whole lifecycle of these systems, starting from specification up to implementation, assessment and operation. All those issues mentioned above are covered in this book, which represents the proceedings of the 14th International Conference on Computer Safety, Reliability and Security, SAFECOMP'95, held in Belgirate, Italy, 11-13 October 1995. The conference continues the series of SAFECOMP conferences which was originated by the European Workshop on Industrial Computer Systems, Technical Committee 7 on Safety, Security and Reliability (EWICS TC7) and reflects the state of the art, experience and new trends in the area of safety-related computer systems.

Identification of Multivariable Industrial Processes presents a unified approach to multivariable industrial process identification. It concentrates on industrial processes with reference to model applications. The areas covered are experiment design, model structure selection, parameter estimation as well as error bounds of the transfer function. This publication is intended to fill the gap between modern systems and control theory and industrial application. It is based on the results of 10 years of research and application experiences. The theories and models discussed are fully explained and illustrated with case studies. At an early stage the reader is introduced to real applications.

0 e This is the proceedings of the first annual symposium of the Safety-critical Systems Club (The Watershed Media Centre, Bristol, 9-11 February 1993), which provided a forum for exploring and discussing ways of achieving safety in computer systems to be used in safety-critical industrial applications. The book is divided into three parts, which correspond with the themes of the three days of the symposium. The first - Experience from Around Europe - brings together information on developments in safety-critical systems outside the UK. The second - Current Research - consists of papers on large projects within the UK, which involve collaboration between academia and industry, providing techniques and methods to enhance safety. The final part - Achieving and Evaluating Safety - explores how methods already in use in other domains may be applied to safety, and examines the relationships between safety and other attributes such as quality and security. The papers identify the current problems and issues of interest in the field of safety-critical software-based systems, and provide valuable up-to-date material for those in both academia and industry. The academic will benefit from information about current research complimentary to his own, and the industrialist will learn of the technologies which will soon be available and where to find them.

This book describes the groundbreaking work of Chaim Leib Pekeris and his collaborators. Between 1955 and 1963 they used the first electronic computer built in Israel, the Weizmann Automatic Computer (WEIZAC), to develop powerful numerical methods that helped achieve new and accurate solutions of the Boltzmann equation, calculate energy levels of the helium atom, produce detailed geophysical and seismological models derived from the study of the free oscillations of the earth, and refine models used to predict meteorological phenomena and global oceanic tides. This book provides a unique account of the pioneering work of Chaim L. Pekeris in applied mathematics and explains in detail the background to the rise of the Weizmann Institute as a world-class center of scientific excellence. This hitherto untold story is of great interest to historians of twentieth-century science with special emphasis on the application of computer-assisted numerical methods in various branches of mathematical physics.

Currently, it is obvious that new types of production (Industry 4.0) are accompanying new ways of distribution, which advance logistics, physical distribution science, and even supply chain management. The changing environment for carrying out logistics activities is also important for the development of the supply chain. Care for ecology, the recent pandemic, and the situation in Ukraine are other reasons to adapt logistics to the needs of an individual customer/recipient. It would be impossible without developing an appropriate strategy and applying appropriate tools for managing supply chains in the national and international dimensions. This book specifically addresses these issues.When analyzing the needs and structure of modern supply chains, in the context of their safety and risk reduction, it is impossible to ignore the problem of digitization, which allows for logistic analysis of the company, determining optimal routes, designing logistic systems, optimizing storage processes and costs, and predicting possible threats (crisis situations) and their effects (losses). IT support, automatic data exchange, e-logistics, telematics, traceability, and chatbots between various departments of the company along the upper and lower parts of the supply chain improve the flow of material and accompanying information through automation, robotization, proactivity, and document digitization. These new trends make it possible to define logistics as modern logistics using new achievements of science and technology.Modern logistics must also consider ecological aspects in line with assumptions about protecting the environment and improving our climate. Efficiently organized reverse logistics is not without significance for ecology. It is supported by renewable energy, electric vehicles, proper education in the field of a closed economy, cleaner production, waste minimization, the use of passive infrastructure, and proper waste management that allows us to positively influence environmental protection and human health. To meet the needs of creating modern supply chains, the authors developed this powerful book in which they analyze and present current and future solutions that influence the development of these issues in modern reverse logistics.

As cyberattacks continue to grow in complexity and number, computational intelligence is helping under-resourced security analysts stay one step ahead of threats. Drawing on threat intelligence from millions of studies, blogs, and news articles, computational intelligence techniques such as machine learning and automatic natural language processing quickly provide the means to identify real threats and dramatically reduce response times. The book collects and reports on recent high-quality research addressing different cybersecurity challenges. It: explores the newest developments in the use of computational intelligence and AI for cybersecurity applications provides several case studies related to computational intelligence techniques for cybersecurity in a wide range of applications (smart health care, blockchain, cyber-physical system, etc.) integrates theoretical and practical aspects of computational intelligence for cybersecurity so that any reader, from novice to expert, may understand the book's explanations of key topics. It offers comprehensive coverage of the essential topics, including: machine learning and deep learning for cybersecurity blockchain for cybersecurity and privacy security engineering for cyber-physical systems AI and data analytics techniques for cybersecurity in smart systems trust in digital systems This book discusses the current state-of-the-art and practical solutions for the following cybersecurity and privacy issues using artificial intelligence techniques and cutting-edge technology. Readers interested in learning more about computational intelligence techniques for cybersecurity applications and management will find this book invaluable. They will get insight into potential avenues for future study on these topics and be able to prioritize their efforts better.

Contemporary supply chains operate under the pressure of customer requirements, increasing price competition, sudden increases or decreases in demand, unforeseen obstacles and new threats. The right way to improve the functioning of the flow of material and accompanying information is not only the continuous collection of data but also their collection, analysis, inference and decision-making with the use of decision support systems, expert systems and artificial intelligence. Such procedures make it easier for logisticians not only to forecast processes but also to predict (forecast) and identify potential problems and facilitate the implementation of optimal modern solutions, paying attention to current trends in the supply chain market. An important issue that affects the quality, efficiency and availability (continuity) of the processes implemented within the supply chain is security. This is an area that is not clearly defined. This book uses theoretical and practical knowledge to define security in the supply chain as a state that gives a sense of certainty and guarantees the flow of material goods and services (in accordance with the 7w rule) as well as a smooth flow of information for the planning and management of logistics processes. Tools and instruments used to ensure the security of the supply chain contribute to the protection and survival in times of dangerous situations (threats) and adaptation to new conditions (susceptibility to unplanned situations). When analyzing the needs and structure of the 21st century supply chains, in the context of their security, it is impossible to ignore the problem of their digitization, which enables the determination of optimal routes and the anticipation of possible threats (crisis situations). Automatic data exchange between various departments of the company along the upper and lower part of the supply chain improves the functioning of the warehouse management through, among others, automation, robotization and pro-activity. It also contributes to efficient, good communication and market globalization. Automation also brings new, extremely attractive business models with regard to occupational safety, ergonomics and environmental protection. To meet the needs of creating modern supply chains, the book analyzes and presents current and future solutions that affect security and the continuity of supply chains.

Named one of'10 Must-Read Career and Leadership Books For 2022'by ForbesThe ultimate guide to the essentials of strategy and management, from one of the world's top business thinkers.Over a stellar career, Roger Martin has advised the CEOs of some of the world's most successful companies. From the beginning, he noted that almost every executive he talked to had a'model'—a framework or way of thinking that guided their strategy and activities. But these models tended to become automatic, so much so that when one didn't work, the typical response was just to apply it again—with greater enthusiasm.Martin took a fresh, critical approach to helping. When company leaders came to him with fundamental questions—How do you decide where to play and how to win? What is the key to shaping and changing corporate culture? How can you design a successful, sustainable innovation process?—his first response was to break the spell of the current model with a memo articulating a new way to think about the problem at hand and a more powerful and effective way to successfully overcome it.Over time, these ideas worked their way into Martin's many Harvard Business Review articles. Now, for the first time, they appear together in A New Way to Think. With his trademark incisive intellect and clarity, Martin covers the entire breadth of the management landscape—illuminating the true nature of competition, explaining how company success revolves around customers, revealing how strategy and execution are really the same thing, and much more.Reading like a series of one-on-one sessions with one of the world's leading business thinkers, A New Way to Think is an essential guide for any current or aspiring business leader.

Business Models for Transforming Customer RelationshipsWhat if there were a way to turn occasional, sporadic transactions with customers into long-term, continuous relationships--while simultaneously driving dramatic improvements in operational efficiency? What if you could break your existing trade-offs between superior customer experience and low cost?This is the promise of a connected strategy. New forms of connectivity--involving frequent, low-friction, customized interactions--mean that companies can now anticipate customer needs as they arise, or even before. Simultaneously, enabled by these technologies, companies can create new business models that deliver more value to customers. Connected strategies are win-win: Customers get a dramatically improved experience, while companies boost operational efficiency.In this book, strategy and operations experts Nicolaj Siggelkow and Christian Terwiesch reveal the emergence of connected strategies as a new source of competitive advantage. With in-depth examples from companies operating in industries such as healthcare, financial services, mobility, retail, entertainment, nonprofit, and education, Connected Strategy identifies the four pathways--respond-to-desire, curated offering, coach behavior, and automatic execution--for turning episodic interactions into continuous relationships. The authors show how each pathway creates a competitive advantage, then guide you through the critical decisions for creating and implementing your own connected strategies.Whether you're trying to revitalize strategy in an established company or disrupt an industry as a startup, this book will help you:Reshape your connections with your customersFind new ways to connect with existing suppliers while also activating new sources of capacityCreate the right revenue modelMake the best technology choices to support your strategyIntegrating rich examples, how-to advice, and practical tools in the form of'workshop chapters'throughout, this book is the ultimate resource for creating competitive advantage through connected relationships with your customers and redefined connections in your industry.

This book provides some new ideas on the conceptualization of a shift in technological paradigm, and it explores in depth the relevance of this concept for research on innovation systems. It examines text-mining software and analyzes patent data as well as academic and business journals to illustrate the paradigm shift of newly emerging technologies, such as the all-solid-state battery and automatic driving for electric vehicles, and surgical robots. It also explores the critical role of emerging software technologies by examining US, EU, and Japanese patent statistics.Highlighting the paradigm shift of technologies since the 1990s and the geographical dispersion of innovative capabilities, it identifies essential trends toward new innovation systems as well as the concentration and dispersion of national and corporate R&D capabilities that have taken place as a result.In this new paradigm, the competitiveness of a company is decisively determined by other innovations in systems and management. Since the 1990s, when a network economy began to be established and technological know-how came to be easily transferred across borders, the changing structure of technological activities has required organizations with traditional integral and closed architecture models to move toward open innovation or modular architectures. These changes involve wider technological areas and cognitive diversity among international inter-firm and intra-firm R&D networks.This book is highly recommended not only to academicians but also to business people seeking an in-depth and up-to-date overview of the paradigm shift of technologies and new innovation systems.

Executives'morality and ethics became major research topics following recent business scandals, but the research missed a major explanation of executives'immorality: career advancement by'jumping'between firms that causes ignorance of job-pertinent tacit local knowledge, tempting'jumpers'to covertly conceal this ignorance. Generating distrust and ignorance cycles and mismanagement, this choice bars performance-based career advancement and encourages immoral careerism, advancing by immoral subterfuges. Such careerism is a known managerial malady, but explaining its emergence proved challenging as managerial ignorance is covertly concealed as a dark secret on organizations'dark side by conspiracies of silence. Managerially educated and experienced, Dr. Shapira achieved a breakthrough by a 5-year semi-native anthropological study of five'jumper'-managed automatic processing plants and their parent firms. This book untangles common ignorance and immoral careerism, concealed as dark secrets by executives who'rode'on the successes of mid-level'jumpers'who high-morally risked their authority and power by admitting ignorance and trustfully learned local tacit knowledge. The opposite choice tendencies accorded power, authority, and status rankings, which made practicing immorality easier the higher one's position, suggesting that the common'jumping'between managerial careers nurtures immoral executives similar to those exposed in the recent business scandals.

Approximately 10% of North Americans have some communication disorder. These can be physical as in cerebral palsy and Parkinson's disease, cognitive as in Alzheimer's disease and dementia generally, or both physical and cognitive as in stroke. In fact, deteriorations in language are often the early hallmarks of broader diseases associated with older age, which is especially relevant since aging populations across many nations will result in a drastic increase in the prevalence of these types of disorders. A significant change to how healthcare is administered, brought on by these aging populations, will increase the workload of speech-language pathologists, therapists, and caregivers who are often already overloaded. Fortunately, modern speech technology, such as automatic speech recognition, has matured to the point where it can now have a profound positive impact on the lives of millions of people living with various types of disorders. This book serves as a common ground for two communities: clinical linguists (e.g., speech-language pathologists) and technologists (e.g., computer scientists). This book examines the neurological and physical causes of several speech disorders and their clinical effects, and demonstrates how modern technology can be used in practice to manage those effects and improve one's quality of life. This book is intended for a broad audience, from undergraduates to more senior researchers, as well as to users of these technologies and their therapists.

There has never been a Supply Chain Guide like this. Supply Chain 70 Success Secrets is not about the ins and outs of Supply Chain. Instead, it answers the top 70 questions that we are asked and those we come across in our forums, consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print. Get the information you need--fast! This comprehensive guide offers a thorough view of key knowledge and detailed insight. This Guide introduces everything you want to know to be successful with Supply Chain. A quick look inside of the subjects covered: How to Interpret Service Level Agreement Logistics, Enterprise Data, Sales on ERP Systems, label printer, Changing Scope, Formulation, ERP Database Integration in Supply Chain Management, ERP Market: Is there a future In It?, Procurement Outsourcing: Reducing Cost of Production and Improving Quality, A brief definition of the Enterprise resource planning (ERP), An EPC RFID tag used by Wal-Mart, Passports, Conflict : Models of retail change and their applications environment and conflict., Risk Profile, Boast-worthy Attributes of Alpena Business Intelligence, Reviewing the ERP System, An example of a generic RFID chip, Getting to Know the ERP Definition, Risk Management Process, Animal Identification, RFID vs. Barcodes, New DataBar Coupon Timeline, Examples of Gamification in Business and Everyday Life, Business Process Outsourcing (BPO), Terminology, Enterprise s Software & Platforms, Transformational Outsourcing (TO), Manufacturing & Distribution, How to Face Any Management Challenges IT Organization-Wise, Chain Management Software : Examples of other larger product software are Enterprise resource planning., Risk Management Process, Why Pursue ISO/IEC 20000?, Business Continuity Planning, What is ISO 20000?, Other Concepts, Industry Size, Global CIO: Cloud Computing 2.0: Are You Ready?, Benefits of Having an ERP Enterprise, Project Procurement Management, A Glimpse Into The Field of IT Asset Management, Priority Research Areas, Internet of Things, An OVerview of the ERP Wiki Definition, Supply Chain Concerns, What is service management?, Supply Chains, Suppliers, Lead Suppliers, and Sub-Contractors, Radio-Frequency Identification System - Components, Benefits, The Golden Age Of IT Has Begun: 6 Reasons Why, Business Process Outsourcing, Mobile Payments, Inventory Control, Project Management B-consulting, Automatic Identification and Data Capture, Supplier Chains, Standard of Good Practice, An example of a generic RFID chip, DW Applications - Retail Industry, and much more...

Material handling and logistics have become especially important to industrialists because of the competitive advantage that results from using the right methods to provide the right amount of the right material at the right place, at the right time, in the right condition, in the right sequence, in the right orientation, and at the right cost. But, what are the right methods? The emergence of sophisticated control systems, coupled with advances in hardware design, has resulted in a wide variety oftechno­ logical alternatives availablefor practically any application. Yet, with the emergence of just-in-time methods and the apparent success of the firms that have relied on the use of people and'simple'rules, rather than technology, the proper role of hardware and software in material handling and logistics is open to debate. Despite all that has been accomplished to date, the design of material handling and logistics systems remains an art as well as a science. Regardless of whether it is people, conveyors, lift trucks, robots, guided vehicles, laser scanners, storage/retrieval machines, carousels, voice encoding, machine vision, automatic palletizers, or other methods that are appropriate, selecting the right methods for moving, storing, and controlling material is vital. It is important that the selection decision be made after consideration is given to the requirements for amount, material, place, time, condition, sequence, orientation, and cost.

In 1984, while I was following his postgraduate course on VLSI design, my supervisor Dr. David Skellern, asked me if I was interested in investigating intelligent approaches to automatic Ie floorplanning. He told me then:'a circuit that works always looks nice, has a clever data and control flow. A fast way to look at students'Ie projects is by looking at their fioorplans.'. Later, I took a course on Knowledge Engineering (KE) and Artificial Intelligence (AI) with Professor John Gero, who encouraged me to investigate this area of design automation. The resources for such development were really poor at IS&E as KE was a relatively new field of research in Australia at that time. \'Vhatever the difficulties (a good programmmer never blames his tools as David Skellern used to tell me), I undertook the investigation of Knowledge-Based approaches to Ie ftoor­ planning as my PhD thesis subject with the help of my supervisor and John Gero and the encouragement of all researchers at IS&E, who provided an exciting environment for my research. This volume reports the results of my research during 1984, 1985, 1986, and 1987. The voulme deals with Ie ftoorplanning from four perspectives: floorplanning strategy, Knowledge Engineering in the Ie domain, the development of knowledge-based fioorplan­ ning processes and new floorplanning algorithms for use in the overall strategy.

The digitisation of traditional media formats, such as text, images, video, and sound provides us with the ability to store, process, and transport content in a uniform way. This has led the formerly distinct industries of media, telecommunications, and information technology to converge. Cross-media publishing and service delivery are important new trends emerging in the content industry landscape. Mass-media organizations and content providers traditionally targeted content production towards a single delivery channel. However, recent economic and technological changes in the industry led content providers to extend their brands to cover multiple delivery channels. Following the content industry trend to'create once and publish everywhere'-COPE, a number of architectures, technologies, and tools are currently being developed and deployed to facilitate the automatic conversion of content to multiple formats, and the creation of innovative multi-platform services. This new approach enables the seamless access to information over different network infrastructures and client platforms. This work aims to bring together a cross-disciplinary core of contributors to address the technical and business issues of cross-media publishing and service delivery. The volume is based on papers presented at the conference on Cross-Media Service Delivery-CMSD-2003 that took place in Santorini, Greece in May 2003. Each contribution was reviewed by at least two reviewers-typically three. From the 30 papers that were submitted 20 were selected for presentation at the conference. Those were further'shepherded'by programme committee members to be improved according to the review suggestions.

Over the last few decades, the field of management enlarged its boundaries, especially in international terms, in a very rapid fashion—mainly because of the arrival of the so-called era of globalization. Many renowned scholars have criticized the universal approach given to ‘management'in the United States and its subsequent automatic conversion into ‘international management,'but their arguments too can fall into the trap of universalism at times. This book has a more specific concern: to challenge the conversion of ‘management'into ‘international management'from a Latin American perspective. This challenge might be taken as a first step toward the construction of a Latin American perspective in International Management and a potential contribution to the development of this field in other parts of the world. Drawing upon such critical standpoint, several authors in the book converge upon the idea that researchers, practitioners and authorities in Latin America should challenge the US dominance in International Management and foster interdisciplinary developments within International Relations. The critical perspective provided in this book challenges the US's narrow viewpoint on management as it clearly does not fit the governance features of ‘international management'in Latin America. So far, we have not observed the constitution of sub-areas such as international management of international organizations, international management of transnational institutions, international management of public-private networks, international management of public companies, and international public administration or international public management, all of which would be extremely important in Latin America.

Leadership is best learned from experience, but learning from experience is not always automatic. This guidebook introduces you to a return-on-experience framework. Using the ROE framework, you actively seek to learn from experience in order to build your mastery, broaden your versatility, and benefit your organization. When you understand and apply the framework in your work and organization, everyday experiences can be transformed into an engine for leader development and organizational impact.

Radio Frequency Identification (RFID) is the technology applied for unambiguous and contactless identification of all types of objects. Varying magnetic fields or radio waves enable contactless data transfer as well as fast, automatic data collection. In addition, the importance of optical codes gains further importance due to their specific advantages. RFID and Auto ID systems are used in a wide range of sectors - from the consumer goods industry and trade via the automobile and aerospace industries to the chemicals and pharmaceuticals industries, as well as logistics and transport facilities. New potentials to secure competitive advantages can be utilized with early planning of the application of RFID and Auto ID in procurement, manufacturing and logistics. In addition to RFID and Auto ID technology, this book presents applications from different areas of application which have already been tried and tested. They demonstrate the approach, the process and the selection of RFID and Auto ID systems for various problems. A perspective on trends and innovative security solutions shows possible future application options for this technology.

At the same time, I was a junior Brand Manager at Procter & Gamble w- ried about a much more mundane problem: how to keep my products on the shelf. Embedding RFID tags in the products, and RFID readers in the shelf, seemed like the perfect – indeed the only – way to do this. But I needed RFID to be cheaper, better, and standardized in an open system. In early 1999, by sheer chance, I met Brock and Sarma. The result was a potent meeting of minds. I was looking to fund research, and Brock, Sarma and Siu were looking for research funding. Working with Alan Haberman of the Uniform Code Council, one of the founding fathers of the UPC bar code, and Allan Boath of the Gillette C- pany, we developed a plan for a new industry funded research consortium at MIT. Haberman wanted to call it the Center For Automatic Identification And Data Capture. At the last minute I persuaded him to abbreviate it to the Auto-ID Center. But my luck with names is hit and miss: inspired by the bar code, I had the bad idea of calling Auto-ID Center's technology UPC2. Brock and Sarma saved the day – one of them, I cannot remember which, proposed a far better alternative: EPC, for electronic product code. The Auto-ID Center opened on October 1, 1999. P&G loaned me to MIT to act as Executive Director, and Sunny Siu was the first Research Director.

'This book is a must for anyone involved in organizational coaching.'- Adrian Moorhouse, Managing Director, Lane4 and Olympic Gold MedalistMuch has been written about coaching individuals, yet there has been little investigation of coaching teams at work. Even in organisations that have made strides towards becoming coaching cultures, the focus has been on the individual, not the team. This failure is now a serious weakness in the abilities of managers at all levels. In this book, David Clutterbuck bridges the gap between what is known about team learning and coaching and the practical experience of managers and team coaches. He answers such questions as how team coaching differs from individual coaching, what skills underpin effective team coaching, and how team coaching can be made a sustainable, automatic process.

Instrumentation in Process Control details the elements of transducers utilized in doing various measurements. The book also deals with the problems in data gathering from physical processes. The text also examines the different schemes of relaying or showing the data and compares the many ways by which data could be processed. The first chapter opens with an introduction to the study; it then proceeds to talk about primary measurements and notes the importance of selecting the transducer, having precision in measurements, and having a properly designed system. This chapter also presents various tips with regards to a better measurement and data handling. Chapter 2 is about interpreting a transducer's performance, while the next several chapters revolve around measurements. Measurements discussed include those for temperature, pressure, liquid density, displacement, and flow. The book highlights in Chapter 8 the tachometry and provides in Chapters 9 and 10 the lessons on analogue-to-digital conversions. The last three chapters are reserved for computing corrections, data transmission, and digital control techniques, including the fundamentals of these concepts. The text is a great reference and beneficial for students, teachers, researchers, and casual readers, as the book offers a wide information on instrumentation.

It is written in a lucid style with the most recent advances, and with theoretical discussions being supplemented with illustrations, and tables for easy understanding of the subject. The book explores the key elements of housekeeping as also its theoretical foundations and techniques of operations. The book is also supported with a comprehensive glossary and index in the end. This book is specially designed to meet the needs of students of undergraduate and diploma courses in hotel management, certificate courses in housekeeping, and postgraduate courses in accommodation operations. Students of home science will also find the book useful.

Crowdsourcing in Management Research explores the evolving landscape of academic research in the context of contemporary legal, social, cultural, and technological shifts. The book delves into the intricate processes and challenges associated with managing crowdsourcing initiatives in science. It sheds light on the essential competencies required by those initiating crowdsourcing projects, offering practical insights for effective implementation. Furthermore, the text explores the future directions of crowdsourcing in science, considering the influence of emerging technologies such as blockchain, digital storytelling, gamification, metaverse, augmented reality, and artificial intelligence. As one of the few comprehensive resources available, the book serves as a valuable guide for scholars, researchers, and graduate students interested in crowdsourcing paradigms. It emphasizes accessibility by avoiding unnecessary jargon and caters to non‑specialist readers, including booksellers and librarians. The geographical and temporal relevance of the work is underlined, providing a contemporary perspective on the subject. The inclusion of well‑known and topical case studies enhances the book's relevance, while groundbreaking content ensures its significance in the rapidly evolving field of management research.The Open Access version of this book, available at www.taylorfrancis.com, has been made available under a Creative Commons Attribution‑Non Commercial‑No Derivatives 4.0 license.

The emergence of start-up companies and new forms of entrepreneurship has become a significant challenge for entrepreneurs and decision-makers who shape the businesses and economies of the future. This book presents the results of international research, analyses, and experiences with start-ups, delving into their strengths and weaknesses as well as the challenges and attitudes that drive their quest for success. It identifies and analyzes various determinants that shape entrepreneurship, shedding light on new conditions that inspire and affect running a business in a new dynamically changing economic reality. It also presents strategies and concepts used by novice entrepreneurs to overcome market challenges and build thriving enterprises from scratch. Through an analysis of start-ups from various industries and countries, contributions showcase patterns and best practices that determine their growth, and the secrets of their extraordinary achievements are discovered. The power of cooperation between the academic environment and enterprises that jointly create innovations is also highlighted, as well as the impact of the educational systems and cultural norms that support networks on promoting ecology and an environment that encourages and supports entrepreneurial ventures. By analyzing the success of entrepreneurship in various regions and countries, this edited collection reveals the relationships among policy frameworks, access to resources, and the development of dynamic entrepreneurial ecosystems. It will be of interest to researchers, academics, and advanced students in the fields of entrepreneurship, innovation, and economic development.

No matter your position or industry, Leading Giants offers proven strategies that will rapidly expand your influence to get you the results you want.It is clear that leaders carry a unique burden. They are guardians, protectors, providers, judges, helpers, servants, counselors, and friends—and only a Giant can be all those at one time. Leaders live and die with the actual results they create, and those results are created with and through the people they lead. Dave Durand spent 35 years founding, leading, and selling companies with more than a billion dollars in combined sales. Having led hundreds of thousands of people, he distills leadership influence in usable terms. Leading Giants illuminates the Four Superpowers of a Leader, how to rapidly expand your influence, and that in order to succeed, strangely, you have to “think like a criminal.” In addition to building greatness in yourself, your team, and your organization, Leading Giants will help you: Become a Giant—someone who has unlocked their maximum potential in business and in life Inspire great results in those around you—creating profit and long-term wealth for your business Attract and retain incredible talent (other Giants)—keeping all the best players on your team WIN against your competitors By learning to serve as a firm but compassionate leader in the face of challenges, you will do the right things, the right way, and reap the benefits. Because life and business are full of good people engaging in destructive behavior, influencing people away from vice and into virtue is the key to peace, prosperity, and profits. Filled with personal stories from Durand's decades of founding, leading, scaling, and selling businesses, plus actionable lessons readers can use to increase the impact of their leadership, Leading Giants offers a fresh and empowering perspective, helping readers set their sights on true success and providing them a practical guide for the journey. If you want success, extraordinary results, and a winning culture, Leading Giants will show you how.

This book examines smart cities through the lens of the information and communication technology (ICT)-driven transformation of the economy and economic systems and the resulting changes influencing organizations (public, private, and voluntary) and citizens in the smart city. In this context, the chapters included in this book address very specific questions pertaining to modes and models of economic collaboration, interest aggregation, and determinants of sustainable growth and development in the smart city. To this end, the circular economy, the sharing economy, the platform economy, and open innovation in the smart city are discussed. The notions of economic performance, competition, and business model innovation (BMI) are elaborated in detail. Finally, the question of the fragility of labor markets, including the availability of talent, is explored. By applying conceptually sound, inter- and multi-disciplinary approaches, frequently including case studies, this book provides a thorough insight into the complex question of how tools specific to the fields of economics, business management, innovation management, strategic management, entrepreneurship, and human resource management can be useful in view of understanding and harnessing the intrusion of ICT in the city space.

This edited collection presents the complex theory of kitsch from aesthetic and artistic points of view, transposed into managerial and organisational fields. In the spirit of management aesthetics, on the ground of humanistic management, the central aim of the volume is to show that kitsch is a common phenomenon not only in art and culture but also in management, and its conscious perception and mindful use may be beneficial for achieving organisational and managerial goals efficiently. Due to the diverse research problems covered by particular chapters, no unified methodology is applied in the book; every author applied an optimal method for the selected topic. However, due to the complex and metaphysical character of the kitsch phenomenon, the only common fundament of all chapters is using the kitsch experience theory (Szostak and Sułkowski, 2020). The dominant analytical approach is qualitative, with extensive use of case studies, comparative analyses, and ethnographic focus. Despite this, some chapters also include the application of the quantitative approach for the hypotheses'verification. This book makes a giant step ahead of its competitors by implementing the kitsch theory, especially the kitsch experience theory in a broad spectrum of managerial and organisational fields like marketing, advertising, brand management, business communication, entrepreneurship, leadership, decision-making, human resource management, corporate social responsibility, city space management, management of technology and innovation, and organisational culture. It should be a must-read for researchers, academics, practitioners, and advanced students in these fields.

This informative volume on the shifting requirements of the hospitality service industry aims to incorporate smart information technology into tourism services. A resource written specifically for tourism service industry professionals, it provides a focused approach to introducing Industry 4.0-related technologies. It explains how artificial intelligence can support a company's strategy to revolutionize the business by using smart technology most effectively. The chapters explore artificial intelligence, Internet of Things, big data, blockchain, and automation and robotics in the hospitality industry.

Ethics is at the heart of leadership. Leaders must make every effort to make ethical decisions and foster ethical behavior among followers. The Eighth Edition of Meeting the Ethical Challenges of Leadership: Casting Light or Shadow explores the ethical demands of leadership and the dark side of leadership. Bestselling author Craig E. Johnson takes an interdisciplinary approach, drawing from many fields of research to help readers make ethical decisions, lead with integrity, and create an ethical culture. Packed with dozens of real-world case studies, examples, self-assessments, and applications, this fully-updated new edition is designed to increase students'ethical competence and leadership abilities.

This book shows how systematic strategic planning (SSP) can be used on real-world projects for professionals at any skill level. It illustrates how this systematic methodology and its analysis tools—using workshop and brainstorming approaches—can be easily understood and universally applied to any type of business. Rather than explaining the methodology and its tools, the author succinctly shows how to use the simplified version of his methodology for developing strategic plans. But, perhaps more importantly, the reader is shown how to identify which circumstances require the use of particular tools and also how to target them directly to achieve effective results. The SSP methodology and the use of a workshop approach, real-world strategic planning projects, and working forms are presented to guide the reader through preparing the strategic plan for existing or future business.The first part of the book provides an overall framework and briefly describes some of the sections of the systematic pattern of strategic planning. In addition, it explains the use of a workshop approach for strategic planning based on SSP principles. The second part details case studies of strategic planning projects from real-world organizations across a variety of industries. Most of the organizations used both the simplified version of the SSP methodology and the techniques, while others benefited strictly from customizing the SSP methodology.

This is a book about knowledge and how it is organized.The business school has captured ideas about organization, and reduced them to questions of formal structures, documented processes, logistics and operations. This book shows how the concept can be understood more generously by illuminating the fundamental importance of culture to our understanding of organization. Using the idea of a cabinet of curiosities, the author shows how we can learn a lot about authority from choirs of angels, about secrecy from shipping containers, or work from art galleries. In disorganizing categories, forcing unusual conjunctions, the work opens itself to organization studies and studies of organizing, as well as cultural sociology, human geography, and social theory.Bringing together arguments developed over the last two decades, this book brings together and updates work that will provide a unique and valuable reference for students and scholars of management and organization around the world.

This open access book pertains to the'International Conference on Cultural Tourism Advances,'held on June 27 and 28, 2023, at KU Leuven, Belgium. It focuses on advancing understanding of the sustainable development potential of cultural tourism by examining successful policy interventions, emerging cultural tourism trends, advancements in visitor management systems, new business and governance models, and the opportunities arising from ICT in the twenty-first century. This book presents recent key advances and their significant outcomes in the domain of European Cultural Tourism.

While change in the aviation sector is hardly a new phenomenon, going forward the rate of change will accelerate due to the emergence, convergence, and intersection of powerful internal and external forces. To deal with the accelerating change in the marketplace, stakeholders in the travel ecosystem need to deepen collaboration that is productive to (1) building adaptable, resilient, and lean businesses, (2) achieving growth and innovation, (3) elevating traveler experience to a much higher level, and, at the same time, (4) reducing the impact on the environment.Undoubtedly, while some innovations implemented by different aviation business sectors—to become more adaptable, more resilient, and leaner as well as to improve customer experience—have been adding some value, the innovations being introduced have been transactional, fragmented, and incremental. What is needed is a step change in proactive collaboration among different stakeholders in the air travel ecosystem at the holistic level, to cocreate value for travelers in terms of experience (relating to simplicity, convenience, and speed) and for businesses to adapt in order to reduce costs and increase profit margins.This book focuses on four types of organizations within the air travel sector: airlines, airports, aircraft manufacturers, and travel intermediaries. It provides a framework, tools, and insights to enhance collaborations by design in an age of increasing uncertainty.Air Travel Partnerships is essential reading for all executives and senior managers within airlines, airports, and air transport supporting industries.

Health and Safety: Risk Management is the clearest and most comprehensive book on risk management available today. This newly revised sixth edition takes into account new developments in legislation, standards and good practice. ISO 45001, the international health and safety management system standard, is given comprehensive treatment together with the guidance in ISO 45002. The latest ISO 10013 has also been addressed, however, ISO 45003 on psychosocial risk has been dealt with in a companion volume, Well-being and Wellness: Psychosocial Risk Management also by Boyle and Charlton.The book is divided into four main parts. Part 1.1 begins with a basic introduction to the techniques of health and safety risk management and continues with a description of ISO 45001. Part 1.2 covers basic human factors including how the sense organs work and the psychology of the individual. Part 2.1 deals with more advanced techniques of risk management including advanced incident investigation, audit and risk assessment, and Part 2.2 covers a range of advanced human factors topics including human error and decision making.This authoritative treatment of health and safety risk management is essential reading for both students working towards degrees, diplomas and postgraduate or vocational qualifications, and experienced health and safety professionals, who will find it invaluable as a reference.

This book deals in depth with an ancient attribute of effective leaders that has in recent years caught the attention of leadership writers and researchers. Today's effective leader is expected to demonstrate humility in addition to standard leadership attributes such as self-confidence, high-level cognitive skills, creativity, charisma, and the ability to articulate visions. The theme of this book is that leadership and professional effectiveness are enhanced when interspersed with other key leadership attributes including those mentioned above, assertiveness, a sense of humor, and strategic thinking ability. Many brash and aggressive successful leaders would be even more successful if they sprinkled their leadership approach with humility.This book describes an opinion about the most relevant aspects of humility as it applies to leadership and professional effectiveness, yet the emphasis is on leadership. Equally important, each chapter contains suggestions for making better use of humility. Humility as it relates to leadership and professional effectiveness is covered from many angles. Among these topics are the many meanings and components of humility and how leadership humility impacts group member performance and behavior. We also describe the attributes of humble leaders and professionals and their type of interpersonal relationships. Servant leadership, because of its tie-in with humility, receives a separate chapter.A description is provided about how narcissism, hubris, and charisma can be blended with humility to improve leadership effectiveness. Two other key topics are developing and enhancing your humility and making effective use of humility in leadership and professional life. The major contribution of this book is its systematic presentation of applied information about humility related to leadership effectiveness, such as the impact of humility on job performance and employee behavior, and how humility is part of servant leadership. At the same time, the book provides practical guidelines for applying the information to make optimum use of humility in the workplace.

This scholarly book explores the intersection of social cognition with a democratic philosophy of human resource management to advance a theory of workplace function that maximizes creativity. It examines how the work of Polanyi on tacit knowledge provides a useful theoretical structure for understanding person perception and self‑fulfilling prophecy effects in the workplace, with a focus on gender, culture, and race as diversity variables. Based on a broad range of interdisciplinary empirical evidence and theories, this book provides a foundational set of concepts to build new applied intervention strategies. The authors create new, testable theories based on a synthesis of several major areas of research in social psychology and human resource management, moving beyond the narrow confines of trends in a particular subdomain. Part 1 offers a literature review of the field, ranging from theoretical, historical, and philosophical psychology to social psychology and neurocognition. Each chapter in this section offers a novel theory that is pertinent to workplace innovation, synthesized from existing evidence. Part 2 reveals applications of tacit knowledge to the field of human resource management, with a focus on cross‑cultural applications for low‑ and high‑power distance settings. This insightful text presents the authors'original, qualitative research around workplace creativity and tacit knowledge and is valuable reading for scholars and advanced students in industrial‑organizational psychology and human resource management.

We are living longer and often healthier lives than ever before in history. Shouldn't our work lives adapt to this new era of longevity? By introducing a sustainable personal leadership development approach that is fit for purpose in this era, Personal Leadership in the Age of No Retirement addresses the inevitable shift in societal attitudes towards work, health, wellbeing, and expectations around retirement and helps individuals to effectively navigate the coming years of their lives. The book provides a model that is flexible, inclusive, and individualised. The authors, experts in organisational psychology and management, emphasise the need for recalibration of personal leadership goals and actions for sustainable and fulfilling working lives. The book's scientific research insights combined with the relatable examples and practical exercises will help mid-career business executives, professionals, and the general reader reflect on their career journey to date and adapt their personal developmental needs in light of new aspirations and realities so they can plan purposeful and meaningful actions to unlock the next chapter successfully.

In today's fast-paced world, leaders must do more than just adapt; they need to anticipate the radical shifts happening all around them. Too often, the focus on immediate challenges blinds them to the sweeping changes reshaping their environment. True success demands agility, a keen awareness of evolving stakeholder expectations, and a bold cultural transformation. In this fully updated edition of The Connected Leader Emmanuel Gobillot makes a compelling argument: traditional leadership models are relics of the past. He builds the case for a new kind of leadership that leverages informal social networks to reconnect with what stakeholders truly value. Packed with original international case studies and unique diagnostic tools, The Connected Leader is a treasure trove of insights. Gobillot's global bestseller is essential reading for professionals aiming to harness the combined power of people and performance to create thriving organisations and drive meaningful change.

Management vividly illustrates effective management theories by incorporating the perspectives of real-life managers. Through examples, cases and hands-on exercises, you get to experience management in “action” and see how the concepts you're reading about work in today's dynamic business world. Featuring new co-authorship from Dr. Lori Long, the 16th Edition continues to address the evolving workplace. A focus on current management topics and emerging research, and streamlined and enhanced features ensures management and non-management majors alike will be better prepared to survive and thrive in the workforce.

It is written in a lucid style with theoretical discussions for easy understanding of the subject. In this book most of the relevant topics are covered adequately. This book presents an innovative methodology for successful digital marketing and discusses various digital media and analyses how the field of marketing It is an essential guide for any marketer to build an effective and practical digital strategy. The book will be an essential resource for students of management. This book is also highly useful for anyone looking for a short overview of this fascinating discipline.KEY

A multifaceted ecological and socio-cultural crisis confronts us, and the irresponsible and unsustainable operations and actions encouraging this predicament are bound up with contemporary societal, economic, organisational, and managerial practices. The recent and on-going global economic crisis with its failures of responsibility and pervasive (or existential) threat posed to natural ecologies are among many more manifestations of a profound disintegration, unwise forms of practices, and non-integral ways of living. The current crisis, scandals, and tensions between corporations and civil society, and numerous examples of unethical practices that are partly validated by common practice have helped to intensify demands to scrutinise corporate behaviour and practices. The increasingly instrumentalised contexts and impositions of neoliberal regimes with their systemic constraint call for a rethinking of phrónêtic capacities and dispositions for wise practices in prâxis and corresponding sustainable actions. This book explores how practical wisdom can be conceptualised and applied to practices that respond to the life-worldly realities of organisations. At the same time, it relates to prâxis, understood as situated conduct in an ethico-political configuration. It is this nexus that is mediating between individual and social actions (micro), organisations (meso), and economy/society (macro). This book invites dialogue for thought-provoking reflection on how wisdom can help organisations and leaders deal with our age's most pressing challenges. It opens a path to considering how such an understanding can help us to more effectively and more critically understand and appropriately respond to complex, multifaceted, emerging phenomena. It will be of value to researchers, academics, and students interested in leadership, organisational studies, wisdom, and business ethics.

This open access book equips designers with a deeper understanding of informational privacy, emphasizing why and how designers should design services that respect and enhance people's privacy. The solution to these issues is more important and challenging in our globalized service and design landscape. In their quest to understand the rationale for privacy in service design, authors embarked on an extensive journey through various disciplines and practices. Ultimately, author grounded their findings in ethics and philosophy from a designerly (thus pragmatic) and multicultural perspective. The next challenge has been to translate these ethical and philosophical principles into practical guidelines for designers: an easy to implement and global privacy ethical framework for service designers.

'Brilliantly captures the essence of adult development, offering leaders a roadmap to growth amidst complexity. A must-read for anyone committed to evolving their consciousness and leadership practice.'—Robert Kegan, Harvard University Graduate School of Education, co-author of Immunity to Change and An Everyone Culture An advanced guide to leadership development and intentional evolution—your own or others The leaders we need to solve our complex, unprecedented problems can only be developed in the workplace, and they require personal transformation, not just some new leadership skills. The second edition of Jennifer Garvey Berger's influential Changing on the Job explains the advanced perspective, maturity, and personal evolution leaders need to make a powerful difference in their organizations and in the world. The book offers practical tools and deep insights based on adult development theory to help leaders turn their greatest challenges into growth and personal transformation. Berger explains the four predictable stages of leadership maturity and wisdom, and how to accelerate growth toward the third and fourth stages. Whether you're a seasoned leader or an emerging coach, Changing on the Job is a roadmap to cultivating courageous, wise, and steady leadership in an uncertain world.

This book focuses on analytical and quantitative methods that align improvement opportunities with organizational goals and metrics. The book describes a framework that starts with developing a holistic view of an organization and then defining the organization's goals, objectives, decision criteria, and metrics to result in meaningful measures for process, project, and product investment decisions. The author describes how to utilize decision-making tools, analytical methods, and optimization techniques to enhance the objectivity and robustness of the readers'decisions. This framework supports the use of these tools and enables readers to make decisions that drive bottom-line performance. Aspects of this approach have been used in corporate, military, and government agencies to drive the efficient use of available resources.

Managing in Organisations is a concise, accessible, and practical approach to the difficult job of line management. It offers a kit of management tools and a range of worked examples that can be used to address the key tasks that managers face in the workplace. This book provides clear insights into how people behave everyday in real organisations. The fundamentals of key theories and sources are covered throughout for those coming to the subject for the first time. Topics covered include individual, group, and team organisational behaviour; organisational culture and diversity; supervision and leadership; organisational design; management and change; and governance. This book considers small and larger enterprises as well as public, private, and third sectors. Short cases link the issues in the chapter and provide opportunities for developing skills and discussion. This book provides an introduction to the world of managing in organisations and is suitable for those who study organisational behaviour, organisational studies, management, and human resource management. It will also be very useful to the entrepreneur planning a small start‑up and to the busy manager of a small‑ or medium‑sized enterprise seeking to understand how best to manage the organisation for performance.

The need for restructuring and transforming business practices for the benefit of humanity and the environment is a major theme of this book. Interactivity and connectedness of people and things/data is transforming everything. Many organizations, even the traditional ones, have entered a process of transformation through innovation and rethinking their business models, which affects the way leaders communicate, lead, and co-create.Brilliant leadership is a new intellectual framework to guide strategists, gamechangers, senior executives, and aspiring leaders. This new framework is based on our current work on leadership development and focuses on what it means to become a brilliant leader. Brilliant leaders have an authentic personality, the willingness to engage people/teams, inspire others, facilitate (co-)innovation, and commit to making significant contributions (humanity, environment, ethics), and be relevant. The framework is also consistent with the United Nations Sustainable Development Goals (SDG) of ensuring inclusive and equitable quality education, fostering innovation, and developing a lifelong learning mindset.Each chapter of the book is more than a collection of ideas. It is a part of the new intellectual framework that describes ‘Brilliant Leadership'. Each chapter includes a distinct contribution by experts and that at the same time is connected to other chapters through the book's organizing schema, paralleling how the different facets of leadership are inseparable from one another. Together, the chapters present a holistic view of what it means to become a brilliant leader in the transformative digital age. The framework demonstrates this connectivity through a theoretical framework (our model) and a plan (book chapters) of how to approach the specific research inquiry, the tenets of brilliant leadership.What makes this new edition unique? The book is aimed at providing practical strategies and becoming a source of inspiration for what it means to have a new leadership mindset - a brilliant leader who understands how to communicate with empathy and authenticity, engage and inspire others, shift responsibility into shared-commitment, and spark learning in a purpose-driven innovation culture.