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How is practical change work carried out in modern organizations? And what kind of challenges, tasks and other difficulties are normally encountered? In a turbulent and changing world, organizational culture is often seen as central for sustained competitiveness. Organizations are faced with increased demands for change but these are often so challenging that they meet heavy resistance and fizzle out. Changing Organizational Culture encourages the development of a reflexive approach to organizational change, providing insights as to why it may be difficult to maintain momentum in change processes. Based around an illuminating case study of a cultural change programme, the book provides 15 lessons on the entire change journey; from analysis and design to implementation and how organizational members should approach change projects. This updated and enhanced third edition considers the most recent studies on organizational change practice, with new examples from businesses and the public sector, and it includes one empirical study which uses the authors'own framework, enriching their practical recommendations. It also draws on the latest theoretical developments, including ideas of power, identity and storytelling. Changing Organizational Culture is vital reading for students, researchers and practitioners working in organizational studies, change management and HRM.

Get off the people treadmill, stop “quiet quitting,” and start attracting and retaining strong performers—with a simple yet powerful organizational health assessment developed by a four-time CEO.Your company's power is defined by those employees who Buy In, feel Included, have Trust, and are Engaged—those who BITE. The health of your organization ultimately comes from the net energy of your people, as measured by this “BITE Index.” In Attract or Repel, seasoned CEO and expert consultant Walt Brown shares his groundbreaking seven-question survey to definitively measure your company's BITE... and how to turn those seven questions into seven promises to create an environment where employees thrive and contribute to your company's success. An essential guide to building a healthy and prosperous organization, Attract or Repel will help you: Measure organizational health, intentional culture, initiative, and quiet quitting Engage remote employees Attract the best candidate for a job despite labor shortages and talent wars Optimize and elevate your people for a competitive and engaged workforce More than a management philosophy, Attract or Repel is about how you define what you want, create a powerful work culture, and empower your people to keep it going. This book will show you how to get the most out of your organizational operating system (OOS)—whether it's developed organically, or imported from systems like EOS, 4DX, Rockefeller Habits, Scaling Up, Pinnacle, Holacracy, and others. If you can measure your organizational health, you can take action. Attract or Repel is the ultimate handbook to attract the right people, foster collaboration, and drive sustainable progress.

This scholarly book explores the intersection of social cognition with a democratic philosophy of human resource management to advance a theory of workplace function that maximizes creativity. It examines how the work of Polanyi on tacit knowledge provides a useful theoretical structure for understanding person perception and self‑fulfilling prophecy effects in the workplace, with a focus on gender, culture, and race as diversity variables. Based on a broad range of interdisciplinary empirical evidence and theories, this book provides a foundational set of concepts to build new applied intervention strategies. The authors create new, testable theories based on a synthesis of several major areas of research in social psychology and human resource management, moving beyond the narrow confines of trends in a particular subdomain. Part 1 offers a literature review of the field, ranging from theoretical, historical, and philosophical psychology to social psychology and neurocognition. Each chapter in this section offers a novel theory that is pertinent to workplace innovation, synthesized from existing evidence. Part 2 reveals applications of tacit knowledge to the field of human resource management, with a focus on cross‑cultural applications for low‑ and high‑power distance settings. This insightful text presents the authors'original, qualitative research around workplace creativity and tacit knowledge and is valuable reading for scholars and advanced students in industrial‑organizational psychology and human resource management.

Culture by Design is about shifting focus from solely organisational outcomes and performance, towards organisational culture and wellbeing. It bridges the gap between two key organisational goals: (a) the drive for improving performance, outcomes and staff retention, and (b) strategies to encourage employee wellbeing, motivation and engagement within the workplace. For too long, organisations have focussed on each of these goals individually, with improvements in one area often coming at the expense of the other. This book demonstrates that this does not need to be the case, that what is required is a shift in perspective towards a culture-focussed approach where improved outcomes, performance and engagement are the added bonuses of a happy, connected staff team. You may be familiar with the phrase'Happy bees work harder'; this book demonstrates the fundamental truth in that statement and illustrates that'What is good for the bees is good for the hive'.Through practical strategies and real-world examples, this book reveals that the application of evidence-led, self-directed and cost-effective strategies can support any organisation to cultivate the culture they need to encourage the outcomes they want. This book offers a synthesis of theory and practice from organisational and social psychology, neuroscience and systems dynamics, alongside examples of practical tools you can start using today, to offer a roadmap to cultivating a workplace culture that supports the wellbeing and performance of the organisation as a whole.Whether you are an HR director, People Manager, C-Suite Team member or Wellbeing and Culture Lead, this book is relevant to Leaders in organisations of any size. If you are interested in what works when it comes to improving staff wellbeing, how to go about the process of culture change or who makes the tea and why it matters, then this book is for you.

'Stop the Shift Show'is an essential guide for managers and business owners looking to transform their hourly workforce into a top-performing super team. This book offers practical strategies and techniques for effectively managing and coaching hourly workers, including:Determining your managerial style and avoiding common mistakesBuilding trust with your team to create a positive work cultureMotivating employees to perform at their best and go above and beyondDeveloping effective coaching techniques to help team members grow and improveCreating a sense of purpose and ownership among employees to foster a high-performing teamOvercoming common challenges in managing hourly workers, such as turnover and scheduling issuesWhether you're new to management or an experienced leader,'Stop the Shift Show'provides valuable insights and actionable advice to help you elevate your team's performance and drive success for your business. With its engaging writing style and real-world examples, this book is a must-read for anyone looking to build a high-performing team in today's competitive marketplace.

This proceedings volume presents a cutting-edge exploration of Islamic marketing, delving into the details of Muslim consumer behavior and Halal business practices, while offering invaluable strategies for navigating the dynamic world of commerce in Islam-oriented regions. Featuring selected chapters from the 14th Global Islamic Marketing Conference, it provides a comprehensive overview of research and insights into Islamic business practices, focusing on innovative marketing strategies. Readers can expect to find detailed analyses and practical guidance on topics such as the impact of neurotransmitters on Islamic research, the influence of religiosity on Muslim consumers'adoption of cryptocurrency, and how perceived price, quality, and trust affect purchase intentions for Halal products. The volume also explores whether Halal hotels in Malaysia align with green practices, factors driving customer behavior in online banking, and the digitalization of Halal food supply chains through blockchain. Further chapters investigate customer loyalty in Islamic traditional markets, the factors influencing brand love in Moroccan football, and the impact of sustainability and corporate governance in Bangladeshi microfinance institutions. Discussions include the economic implications of incomes of married women in Islamic contexts and models for the key drivers of Islamic insurance. Readers will also find comparative studies on challenges in online sales contracts within Islamic and Jordanian legal frameworks, and insights into the role of e-trust in the success of virtual organizations through knowledge sharing. The volume addresses contemporary issues such as consumer empowerment and privacy, the challenges and opportunities for Islamic microfinance during COVID-19, and self-regulating social media behaviors among Muslim consumers. It also explores the integration of AI-driven chatbots in Halal marketing communication and the concept of faith-centric consumerism, offering a research agenda for Halal brand attitudes. This proceedings volume is an invaluable resource for academics and researchers seeking to deepen their understanding of these specialized topics and for business consultants looking for effective strategies to engage with markets in Islam-oriented regions. It provides both a theoretical framework and practical insights, making it a vital reference for anyone interested in the rapidly evolving fields of Islamic business, marketing, and economics.

Agriculture is the oldest and most traditional of economic sectors, and its business has seen major evolutionary leaps over the past century. Contemporary agribusiness is being influenced and reshaped by technological advancements, geopolitical developments, globalisation, transport and logistics innovations, as well as changes in industry structure and consumer behaviour. Reflecting on these changes and providing a deep dive into this sector, this two-volume scientific works'collection defines, refines, analyses, and prescribes the evolution of agribusiness in the present and future. Taken together, the books offer a comprehensive conceptualisation of the multifactorial macro, micro and organisational elements of agribusiness, including strategic, managerial, marketing, technological and geo-socio-political forces. Volume I explores the strategic, managerial and marketing aspects of contemporary agribusiness, and descriptively and prescriptively investigates the organisational and immediate industry practices and sectoral forces. Topics covered include circular business models, CSR communication practices, digital marketing, organisational sustainability and contemporary farming systems, to name a few..

Agriculture is the oldest and most traditional of economic sectors, and its business has seen major leaps in innovation over the past century. Contemporary agribusiness is being influenced and reshaped by technological developments, geopolitical developments, and globalisation, as well as transport and logistics innovations, changes in consumer behaviour.Reflecting on these changes and providing a deep dive into this sector, this two-volume work defines, refines, analyses, and prescribes the evolution of agribusiness in the present and future. Taken together, the books offer a comprehensive conceptualisation of the multifactorial macro, micro and organisational elements of agribusiness, including strategic, managerial, marketing, technological and geo-socio-political forces.Volume II focuses on the wider, macro-environmental forces acting upon agribusinesses, exploring the contextual evolutions that impact the sector, and the means, practices and avenues for its development.It includes topics such as digital technologies adoption, supply chain sustainability, big data analytics, women's agricultural entrepreneurship, and simulation model decision making.

A pioneering warrior for diversity and inclusion shows how to make game-changing moves that will benefit you and your organization alike When Nellie Borrero joined Accenture, bigotry and bias went unnoticed and unchecked; it was simply the workplace norm. Now, 35+ years later, this first-generation Latina shares how she led diversity strategy and developed award-winning inclusion and diversity programs that transformed Accenture into the #1 ranked employer for inclusion, diversity, and equity. In Unwavering, Borrero draws on her experiences with remarkable candor and courage to inspire you to think bigger, know your value, and show up with it everywhere, every day. She reveals how to remove barriers and claim space not just for yourself but for others as well. You'll become aware of: Biases that negatively impact professionals of color Recognizing that belonging and uniqueness don't have to be at odds Standing up and standing out: taking your career from the margins to center stage What to do when mentoring fails—and the power of embracing and accepting help Staying true to yourself when your values collide with reality Showing up strategically, intentionally asserting yourself, and competing A manifesto for understanding and action, Unwavering provides a proven framework for how to create transformational relationships that make diversity and inclusion an integral part of your success and your company's competitive advantage.

Work isn't what it used to be. Leaders need a field guide that equips them with what to say and do as they face the new culture expectations of today's employees. Many employees now show up for work not just to do their jobs but also to discover, debate, and digest important social issues. A growing number of workers want to have an impact in the world, and their preferences are a prompt for employers to be more mindful of the role of business in driving societal change, starting with what people experience at work. Felicia Joy and Elena Grotto, experts on behavioral science, business strategy, and organizational culture, share practical guidance to help organizations rise to these new standards by advancing seven behaviors, including the surprising—and perhaps most important—new business skill for high-performing cultures: forgiveness. Managers today are asked to operate as both business leaders and community leaders within the workplace—and the latter skillset is new to many. I Don't Just Work Here helps managers leverage culture to bolster business results as they replace anxiety with confidence and lead with greater purpose in providing the expanded support employees need to develop and perform. Organizations that take heed, elevate people managers, invest in building a strategic culture, and lead with clear values and behaviors are more likely to have a decisive competitive advantage and greater business impact for years to come.

Learn how to think and act like a successful manager with the powerful insights, latest concepts and reader-friendly approach found in Griffin/Phillips'ORGANIZATIONAL BEHAVIOR: MANAGING PEOPLE AND ORGANIZATIONS, 14E. This edition equips you with the skills and practical understanding to meet today's management challenges. You examine the fundamentals of employee behavior with balanced coverage of classic management ideas and the most recent organizational behavior developments and contemporary trends. Updated learning features and examples from well-known organizations complement numerous cases and current content that focuses on pressing issues and practical solutions. You also identify personal strengths and explore areas where you need further development with self-assessment activities and end-of-chapter activities designed to improve your skills. MindTap digital resources are also available to further your personal success as you learn to effectively lead others.

Nowadays, organisations are confronted with the imperative to enhance their organisational sustainability. This involves establishing an appropriate balance between the economic, ecological, and social aspects of an organisation's operations and striving to accomplish their economically viable goals that are both socially and environmentally responsible. By aligning the priorities and incorporating environmental, social, and economic factors into their operational strategies, organisations can generate value for themselves, while also making a positive impact on the current and future welfare of society and the environment. Noticeably, the advancement of organisational sustainability relies heavily on human capital management in the workplace.Today, more than ever, human capital is regarded as the foundation of organisations and ought to be treated as such. Given the pivotal role of human capital management for ensuring the long-term organisational sustainability of an organisation, emphasis should be placed on redefining leadership strategies and priorities, focusing on diversity and inclusion, cultivating talent, facilitating remote work, fostering employee engagement, promoting skill development for environmentally friendly practices, and prioritising job satisfaction and employee well-being.In response to the multi-faceted challenges of the third decade of the 21st century, this book provides an in-depth review of research avenues addressing present and future human capital development concerns in terms of enhancing organisation sustainability. The main aim of the book is to indicate the direction of demand for new competences regarding workplace human capital and identify synergies between its particular aspects with reference to contemporary human capital development. The monograph's objectives include presenting tools that allow the analysis and development of human capital competences, pro-active and pro-environmental attitudes and behaviours, the coexistence of workers and AI in the organisation, as well as providing employee well-being, satisfaction, and commitment. Moreover, the book offers recommendations for contemporary responsible organisations that carry themselves towards the new economic and social order and sustainability.

The essential resource for new managers who want to foster a safe, inclusive, and productive space for their teams.Being an inclusive manager boils down to finding ways to balance power and love day-to-day. When do we prioritize the needs of an individual employee over that of the whole team? When do we hold firm that what the team needs is more important than what the individual wants? How do we ensure that we uphold one person's boundaries without compromising another's? How do we live up to the promises we make to ourselves and to each other, all while driving results and hitting our earnings targets?Alida Miranda-Wolff has worked with hundreds of organizations to help them create cultures of belonging and successful DEI initiatives, which means she knows the common pitfalls to avoid and action items required to make DEI work. In this practical guide, she shares both the mindset and actions required for new managers to build inclusive teams. This one-of-a-kind guide will: Help you define your inclusive management style.Provide practical guidance on how to create a healthy culture on your teams through equitable practices.Teach you the basics of inclusive language.Offer guidance on how to give and receive feedback.Help you manage identity-based conflict.

In the dynamic landscape of the digital era, where interactions span from the personal touch of face-to-face conversations to the vast, interconnected world of the internet, understanding trust has never been more crucial. Trust in Social and Business Relations: Theory and Practice provides a groundbreaking exploration of the multifaceted nature of trust in our modern society.This insightful book navigates the reader through the intricate web of trust in digital and traditional contexts. Across its four compelling parts, the book examines the evolution of human relations in the digital age, investigates the role of trust in various social and business scenarios, explores the dynamics of trust in specific industries, and discusses the broader implications of trust in national and international spheres.With contributions from esteemed academics and industry experts around the globe, this book delves into pressing issues such as the impact of social media on business relationships, the challenges of romantic connections in cyberspace, and the evolving trust dynamics in industries like mobile payments and smart hotels. It also tackles significant themes like trust in government, the nuances of international business negotiations, and the emerging trust paradigms in smart city-port-maritime nexus.The book is not just an academic exploration; it's a vital resource for business professionals, policymakers, and anyone interested in the complexities of trust in our interconnected world. It offers a unique blend of theoretical insights and practical perspectives, making it an indispensable guide for navigating the challenges and opportunities of building trust in the digital age. This book is a must-read for those seeking to understand the delicate balance of trust in the tapestry of modern human relationships.

The ideal business is productive, collaborative and innovative. But how can you bring these qualities into your organization? The solution is to build a resilient culture.This is a groundbreaking guide to lasting success through practical and original frameworks for building resilience at work. It draws upon the authors'experiences of working with leading organizations such as HSBC, Ikea and a leading F1 team to demonstrate the impact of resilient cultures.Featuring insights on resilient habits, team dynamics and workplace wellbeing, The Resilient Culture draws upon decades of corporate and academic expertise to offer the insights you need to reach new heights of business performance.

We live in an ever-changing world in which organizations find it increasingly difficult to stay ahead of the changes needed to be successful without thriving people. The authors believe that when people are valued and respected it improves their overall mental well-being and workplace experience, which in turn, makes them more motivated to help meet the purpose and objectives of the organization and adapt to external drivers.This book explores how mental well-being and a culture of continuous improvement are intertwined and mutually reinforcing. The authors contend that to create a sustainable culture of continuous improvement there must be an organization-wide focus on mental well-being at the individual level. A culture of continuous improvement nurtured in the right way, however, will indeed support mental well-being and help create a thriving organization.The key benefit of the book is demonstrating how important mental well-being is for sustainable organizational success. It explores this through many different lenses such as the individual, teams, leaders, and the organization as a whole, and explains the key elements needed for success. Leaders at all levels are able to understand why mental well-being is critical and how to nurture it in the workplace.In addition, the book explains the importance of diversity, equality, inclusion, and belonging, and how this is integral to mental well-being and a thriving organization. This book provides unique insight into how mental well-being and a culture of continuous improvement are intertwined explaining how thriving people and a thriving culture of continuous improvement create a thriving organization.

Learn how to think and act like a successful manager with the powerful insights, latest concepts and reader-friendly approach found in Griffin/Phillips'ORGANIZATIONAL BEHAVIOR: MANAGING PEOPLE AND ORGANIZATIONS, 14E. This edition equips you with the skills and practical understanding to meet today's management challenges. You examine the fundamentals of employee behavior with balanced coverage of classic management ideas and the most recent organizational behavior developments and contemporary trends. Updated learning features and examples from well-known organizations complement numerous cases and current content that focuses on pressing issues and practical solutions. You also identify personal strengths and explore areas where you need further development with self-assessment activities and end-of-chapter activities designed to improve your skills. MindTap digital resources are also available to further your personal success as you learn to effectively lead others.

Shortlisted in the Leadership category at the Business Book Awards in partnership with Pathway Group 2024 Longlisted for the CMI Management Publication of the Year 2024 Finalist in the Leadership - Think Differently category of the Goody Business Book Awards 2023 Experts increasingly recognise that our volatile, complex, and fragile world requires a new type of leadership. More than ever, we need leaders who understand how compassion connects them with their employees, stakeholders and wider communities. Yet compassion in organisations is often misunderstood, with many leaders reluctant to embrace it lest they appear weak. Compassionate Leadership draws on new and established research in psychology, behavioural science, neuropsychology and leadership theory to show that compassion, when correctly understood and applied is, in fact, a formidable and sustainable force for positive leadership. This book explores the common myths, pitfalls, and concerns about leading with a compassionate approach. It discusses the leadership, organisational and individual benefits of compassion and shows how leaders can design an organisation which establishes, then reinforces, a compassionate culture. A practical guide, this book provides evidence-based tools, appraisals, and frameworks which emphasise everyday applications that leaders, managers, and business students can adopt both individually and for their organisations. Compassionate Leadership presents a new model of compassion, an approach based on multidisciplinary research in a variety of organisational settings. It gives leaders a theoretical and practical underpinning they can use for deeper reflection and personal growth to turn their new-found knowledge into action.

Document from the year 2023 in the subject Business economics - Business Management, Corporate Governance, grade: 1,, language: English, abstract: This book is mainly built upon our investigations of international enterprises operating in France, Germany, Italy, Austria, Japan, Hong Kong, USA, Finland and India. It's then enriched by case studies from China, Bahrain, Australia, Thailand, Spain and Indonesia. Multinational aspects are thus thoroughly discussed. COVID-19 has taught enterprises a lesson to be resilient, even more importantly for those running international operations. Resilience comes from agility, and agility starts with culture. The book is here to help us practitioners and students of International Business Management succeed in building an Adaptive Corporate Culture (ACC) and align it with an agile strategy. Chapters 1 to 6 bring the ACC to the table, while Chapters 7 onwards explore the diverse flavours of corporate culture in different sectors: energy & telecom, asset management, and aviation travel & tourism. In addition to further expanding our horizon, they may trigger fresh ideas for our own industry. While strategy has always been in the centre of managers'attention, the fundamental role of culture in the firm's success is often overlooked. Sadly because it's not well understood. Culture has been accountable for around 40% of differences between good performing and poor performing enterprises. For multinationals, it is estimated that 60% of Merger and Acquisitions fail to meet their intended objectives, or fail altogether, because of unresolved cultural issues. If aligned well with strategy, the combination will create an unbeatable power. If not, culture will eat strategy as a breakfast. Culture is complex. It's'broad, deep and stable,'wrote Edgar Schein, an MIT professor emeritus in leadership. Yet stable doesn't mean static: Cultures are dynamic. It's even more complex in multinational companies, where cultures meet cultures: Interactions between cultures are inevitable. Take benefits from the book, to make culture and strategy have lunch together. Share your experiences and reach us at fopa.pro@outlook.com. Competitors can copy our strategy, but nobody can copy our culture.

How do men interested in gender equality become ‘change makers'and lead their organisation towards inclusion? Directly addressing men, this innovative book reveals how they can be centrally involved in creating gender-inclusive cultures in their organisations. Using cutting-edge research, it suggests practical actions for men as leaders and managers to implement in order to make real changes. Ideal for the time-poor professional, it is essential reading for all men who want to make a difference but don't know where to start.

Taking a multidimensional approach, this book sheds light on the evolution of organizational studies in a structured and systematic way, against the background of economic and social changes in recent decades. By doing so, the book focuses on the plurality of organizing models as a central concept. This plurality is important to the survival of the firm in response to the growing complexity of the economic, social, and technological innovation that has arisen as a result of globalization. The book goes beyond the traditional approach to the study of organizations, of a structural and functionalistic type. It investigates the role of cultures and the ethical, symbolic, and value dimensions in the redefinition dynamics of strategic assets, as well as the search for new governance models in innovative organizations. Further, it discusses the role of leadership, in relation to the development of professional groups and the skills necessary for the management of endo-organizational, inter-organizational, and trade union negotiation processes. Finally, the book analyzes the economic, social, and cultural change in societies and discusses how companies and organizations of all types can develop cultures of innovation that may lead to socially inclusive governance.This book will appeal to students, researchers, and scholars of economics, business, and the social sciences, as well as professionals and practitioners interested in a better understanding of how organizations function in today's globalized world.

Small and Medium Enterprises (SMEs) encounter significant challenges in today's dynamic business landscape, exacerbated by factors such as excessive bureaucracy, limited government support, and difficulties in accessing specialized personnel and cutting-edge technology. The COVID-19 pandemic has further intensified these obstacles, pushing SMEs to the brink of survival, and demanding innovative solutions to navigate the crisis successfully. Using Organizational Culture Strategies for Adapting to Change, edited by Gerardo Reyes Ruiz, provides a transformative solution to the challenges faced by SMEs. This groundbreaking book offers a collection of real success stories from around the world, demonstrating how organizational culture played a pivotal role in the resilience and triumph of these enterprises during the pandemic. By exploring these case studies, readers gain invaluable insights and practical strategies to cultivate and leverage organizational culture for navigating change and driving sustainable growth. Designed for academic scholars, stakeholders, business professionals, and students, Using Organizational Culture Strategies for Adapting to Change presents a comprehensive exploration of the impact of organizational culture on SMEs. It not only highlights the critical importance of fostering a strong culture but also provides actionable guidance for establishing and nurturing it within these enterprises. This book equips its readers with the knowledge and tools necessary to thrive in the face of adversity and take advantage of new opportunities in today's rapidly evolving business environment.

This book focuses on the nature and properties of soils of Hindu Kush-Himalayas and their management for agricultural land use. It discusses all aspects of climatic variations and potential of resources in the Himalayan region including examples from Afghanistan, Bangladesh, Bhutan, China (Tibet), India, Myanmar, Nepal and Pakistan. Chapters cover the geology of the parent material of native soils, soils microbes, flora and fauna. Soil classification has been given in detail to better understand the nature of soils for judicious management strategies. The authors present land use practices and suggestions for changes in land use to benefit from the full potential of the soils in this region. Their ultimate aim is to find ways of feeding the ever-increasing population and raising the standard of life for the people living in the Himalayan mountain region.

Written in a novel format, this book addresses the challenge of changing a'sick'culture. Some organizations wake up one day and realize they have become something they never intended. Their employees run scared. There is no innovation, only blind obedience. There are warlords within the ranks of management, and they fight over turf without considering the best interests of customers, their employees, or their organization as a whole. At the Charleston, SC, branch of Copper-Bottom Insurance, the wakeup call comes when an employee files a lawsuit against the company and its leaders. The Charleston division Vice President, Jack Simmons, is put on probation and given an ultimatum:'Change the culture!'Jack understands the'or be fired'implication all too well. He scrambles to find help and runs into an old friend, Don Spears, from Friedman Electronics. With Don's help, Jack begins the journey that will heal his organization. In the course of their first visit, Don and his Director of Continuous Improvement, Tim Stark, help Jack to make an important discovery: Copper-Bottom's executives are not showing their people respect. Don and Tim point to the following observations as proof. Copper-Bottom leaders are Using top-down,'command-and-control'leadership behaviors rather than recognizing their people as Subject Matter Experts and listening to them Issuing instructions to their people rather than observing then improving performance through coaching Keeping employees in the dark as to the impact their work has on the organization's mission Unaware of the obstacles in their people's paths; hence, never using the authority of their positions to remove those obstacles Staying in their offices, aloof to the difficulties their subordinates face As Don and Tim see it, Copper-Bottom's problems stem from the way its leaders lead. After the executive who precipitated the lawsuit is let go, the Friedman team begins the process of teaching Copper-Bottom's executives that a healthy culture begins at the leadership level. Don, Friedman's General Manager, states that cultures change when their leaders change. In short, leaders need to initiate the changes in the culture by first demonstrating the desired behavior. So begins the process of reeducating Copper-Bottom's leaders in the difference between managing and leading. In short order, Tim begins to work with Jack's leadership team while Don takes Jack to Friedman's Oakland facility. There Jack learns To first concentrate on surrounding himself with the right people The importance of top-down metrics to which leaders first hold themselves accountable Cascading their metrics (KPIs) down through their organization and using a dialog about them as a way of developing relationships of respect Although a long way from complete, by the end of Jack's six-month probation, Copper-Bottom has made significant strides and is well on its way to changing its culture. Jack will learn that he is not the only one to appreciate the new developments.

It's time to make performance management work. We've moved on from antiquated tools like typewriters or checkbooks, but bosses still rely on the same annual performance review process to manage employees the same way they did 70 years ago. It fails our modern hybrid workplaces and it doesn't improve performance, especially for today's millennial and Gen-Z workforce. It succeeds only in lowering employee engagement, undermining trust in management, decreasing transparency, and increasing turnover. There must be a way to make work better for all of us. There is. Make Work Better shows HR, leaders, and middle managers the modern path to better employee performance, amplified engagement and company culture, and more empowered people. Readers will learn how to: Make goals and OKRs more useful, more often for everyone Eliminate ratings and implement a promotion process that reflects reality and retains employees Make check-ins more productive at better intervals for managers and reports Teach everyone to better deliver and receive more effective structured and unstructured feedback Make recognition count, and create formal development paths for high performers Use data to make the right people decisions and eliminate bias Structure your organization to maximize the impact of HR and People Operations Featuring front line insights from adopters of the process at Google, Intuit, Vertiv, Pepsico, and other leading organizations, Make Work Better gives readers everything they need to improve their organization from wherever they sit.

Gain insight into people-organisational relationships and interrelated influences on human behaviour Ranked as one of the Top Ten most influential texts in business and management in the world According to the Financial Times'Teaching Power Rankings, 2021 (research by Open Syllabus) Management and Organisational Behaviour, 13th edition, by Mullins and Rees, provides an in-depth study guide that helps you understand the relationship between people and professional organisations, shedding new light on the understanding, prediction, and control of human behaviour at work. This widely popular text examines the environments of the individual, the group, workplace, and organisational structure, explaining organisational behaviour by applying theoretical frameworks to practice and developing critical thinking. This new edition addresses recent contextual issues, such as the impact of Covid-19 on the workplace. It also offers greater international perspective on organisational behaviour, with the addition of several case studies from around the world and related video cases by expert speakers. Featuring conceptual mind maps of complex topics to aid your understanding and revision, its'personal skills'and'employability'sections help you develop your social and work-based skills in preparation for life beyond the classroom. This comprehensive textbook is ideal for undergraduate and postgraduate study, as well as for professionals training for management roles.

Culture Hacks are the agile instrument to fill the desired corporate culture with life in the daily business routine.They keep the postulated values present and provide the necessary reflection of daily actions. Culture Hacks address the mindset and the concrete behavior, thus making the corporate culture tangible for all employees at every level of the hierarchy. This book is dedicated to this topic, which is increasingly perceived as important. Culture hacks represent an important element in shaping corporate culture. The topic is still relatively new, and the book is the first to present a comprehensive concept for the strategic use of culture hacks. It creates the link between corporate strategies and operational processes. The concept presented is very pragmatic: concrete models, tools, design principles and roadmaps clarify and accompany the implementation in operational practice. The book creates a framework forthe targeted and strategic use of culture hacks to optimize corporate culture.The book is aimed at all managers and employees involved in corporate culture.The reader can expect the following content points: What are Culture Hacks?Strategic Hacks - Nudging - Tips & Tricks Irritations and pattern breaks as ways to change behaviorMindset and behavior - addressees of interventionsImpulses through and for New Work, Management 3.0 and AgilityCulture hacks as a guerrilla strategyProven design principles - suitable fields of application Personal and organizational maturity levelsHow they can be integrated into everyday business lifeInventory and roadmaps - Drawing from a pool of knowledgeDynamic design of culture hack strategiesWith digressions on Paradoxical Intervention, Empathy, Psychologicalsafety, mindset and behaviorSuccessful implementation - Do's and Don't'sNumerous examples illustrate the procedure

This book overcomes the limitations of existing models of national culture by presenting a novel archetypal methodology that captures heterogeneity within and between nations in a simple manner. The authors incorporate this methodology into a new, empirically derived theory of nations as composites of diverse culture configurations (or archetypes). The theory, which is illustrated through data on secular and emancipative values obtained from the European and World Value Surveys, shows the unity and diversity of these values across 117 nations, and identifies trends in global culture over four decades.Based on the authors'research, the book argues that universal archetypes capture the unity and diversity of the global cultural mosaic with precision and fidelity. By reflecting the reality of changing culture around the world with greater clarity, the book's novel approach provides a comprehensive lens for international business scholars, practitioners, and policy makers to view,understand and explain culture-related phenomena.

Unternehmenskulturen sind entscheidend, wenn es um Unternehmenserfolg, Arbeitgeberattraktivität und Markenwert geht. Doch wie entstehen sie? Wie können sie greifbar gemacht werden? Wie lassen sie sich gestalten und verändern? Diese Einführung liefert Denk- und Werkzeug zum erfolgreichen Arbeiten mit Unternehmenskultur. Christina Grubendorfer entwickelt eine pragmatische Theorie, die für vielfältige Situationen und Fragestellungen nützlich ist – sei es im Zusammenhang mit Führung, sei es im Kontext von Familienunternehmen, Arbeitgeberattraktivität oder agilen Organisationen. Die Autorin deckt dabei gängige, doch für die Praxis folgenschwere Denkfehler auf. So wird die Sicht frei auf Erfolg versprechende Möglichkeiten, das wertvolle Gut'Unternehmenskultur'zu beeinflussen. Am Ende des Buches werden zehn Gebote des erfolgreichen Arbeitens mit Unternehmenskultur formuliert, die Lesern einen hilfreichen Denk- und Handlungsrahmen für ihre Praxis bieten.

Laughter is a powerful remedy to what ails today's teams and organizations.There are a host of neuroscientific explanations for why laughter makes us feel so great. Laughter triggers'feel good'chemicals in the brain which activate opiate receptors throughout your body and mind. Creating a workplace culture in which laughter is not only allowed but expected is an important step in building the trust, openness, authenticity, storytelling, and teamwork (TOAST) that are essential to any healthy collaborative environment. It also has a role in fostering diversity, equity, and inclusion—as explained in a special afterword from Malcolm Frierson, PhD, Loyola Marymount University on the role of comedy in DEI training.What all this means for your business is that by harnessing the prodigious power of your own unique individual sense of humor (and empowering your employees to do the same), you can increase morale, collaboration, communication, and productivity. You can find new and unexpected ways to connect with your external stakeholders. And you can have fun doing it.Learn the role laughter plays in the five critical elements of a strong corporate culture: Trust, Openness, Authenticity, Storytelling, and Teamwork.Understand how the skills learned by stand-up comics like reading a room, being vulnerable or self-deprecating, listening, and overcoming objections are critical to leaders in today's business climate.See how improv fosters teamwork and can be a unifying force in any organization.Gain insights into how other kinds of comedy like sketch comedy and creative collaboration can be applied in a business setting to build critical skill sets.

A WALL STREET JOURNAL BESTSELLERPut yourself at the center of your team's learning and growth In The Beekeeper, a team of renowned management and leadership professionals deliver an insightful and engaging exploration of what it means to place oneself at the core of learning and growth for the members of your organization. The story is told through the eyes of Catherine, the 43-year-old founder and owner of a rapidly growing business. You'll follow her as she transforms the way she leads and inspires others, revolutionizing the culture at her company by learning from the people around her. The authors lead you through practical strategies and techniques you can implement immediately to achieve extraordinary results in your life and in your business. You'll learn about: Taking a central and active role in the growth and maturation of your employees and leadership team members The author's “Art of Learning to Be Proximal,” a strategy for placing yourself at the core of your company's growth Methods for ensuring your team is putting people first and living your company's mission and values An indispensable guide for founders, entrepreneurs, managers, and executives at growing companies, The Beekeeper will also earn a place on the bookshelves of company board members looking for ways to best contribute to their firm's ongoing success.

Proven strategies to build, nurture, and retain world-class talent in a hybrid environment In The Successful Hybrid Team: What the Best Hybrid Teams Know About Culture that Others Don't (But Wish They Did), award-winning diversity and inclusion expert Perrine Farque delivers an eye-opening look into what distinguishes world-class teams from the also-rans. The book explores the permanent changes being made in the modern workplace, how hybrid work is fundamentally changing the nature of teams, and the overwhelming importance of culture in determining performance. The author introduces a four-pillar framework that details what you need to do to hire, lead, and retain a high-performing team in a hybrid world. You'll discover how to create a unified hybrid leadership team, how to build extreme clarity and transparency, how to overcommunicate through digital channels, and how to unify cross-cultural remote teams with cultural awareness. The book also offers: A deep dive into topics like how and why meetings are important, and how to best leverage them in a hybrid environment Descriptions of the most common pitfalls experienced by those leading hybrid teams and how to avoid them Useful tips, resources, and checklists that supplement the four-pillar framework discussed in the bookA can't-miss resource for executives, managers, and other business leaders who find themselves dealing with the new reality of hybrid and remote work, The Successful Hybrid Team will also earn a place in the libraries of human resources and DEI professionals, remote workers, and anyone else who regularly interacts with colleagues, direct reports, or supervisors in a hybrid environment.

Over the past decade or so, we have seen a multitude of improvement programmes and projects to improve the safety of patient care in healthcare. However, the full potential of these efforts and especially those that seek to address an entire system has not yet been reached. The current pandemic has made this more evident than ever.We have tended to focus on problems in isolation, one harm at a time, and our efforts have been simplistic and myopic. If we are to save more lives and significantly reduce patient harm, we need to adopt a holistic, systematic approach that extends across cultural, technological, and procedural boundaries. Patient Safety Now is about the fact that it is time to care for everyone impacted by patient safety, how we need to take the time to care for everyone in a meaningful way and how hospitals need to enable staff time to care safely.This book builds on the author's two previous books on patient safety. Rethinking Patient Safety talked about ways in which we need to rethink patient safety in healthcare and describes what we've learned over the last two decades. Implementing Patient Safety talked about what we can do differently and how we can use those lessons learned to improve the way we implement patient safety initiatives and encourage a culture of safety across a healthcare system. Patient Safety Now unites the concepts, theories and ideas of the previous two books with updated material and examples, including what has been learned by patient safety specialists during a pandemic.Patient Safety Now provides the reader with a unique view of patient safety that looks beyond the traditional negative and retrospective approach to one that is proactive and recognizes the impact of conditions, behaviours and cultures that exist in healthcare on everyone. It is written not only for healthcare professionals and patient safety personnel, but for patients and their families who all want the same thing. Too often when things go wrong, relationships quickly become adversarial when in fact this can be avoided by recognizing that, rather than being in separate camps, there are shared needs and goals in relations to patient safety.

This book focuses on Socotra Island, geographically based in Yemen, and aims to explore the island from the social sciences point of view. This book focuses on people indigenous to Socotra, Socotri cultures, heritage and also offers contributions from business, tourism, linguistic, communication, and anthropology. While a lot has been published in natural science about Socotra's endemic species, biodiversity, and nature in general, social scientific research of the island is very limited. This book addresses therefore addresses this gap and explores various topics of tourism, behaviours, cultures, and language.This book focuses on a clear social science approach of Socotra. The purpose of this book is to publish research about the people, behaviors, heritage, and potential tourism of Socotra. The Socotra Archipelago has long been a land of mystery. It is unknown as a tourism destination for many, however, is a popular destination for adventurers, photographers and travelers who like to travel to remote and undeveloped places. This book explains how Socotra has limited resources of electricity, which is provided by diesel generators, Internet is very slow and limited to certain points on the island. There are no shopping malls or five-star hotels. Roads, schools, and hospitals have been built only recently. This book shoes how these island people do not know the development as we do, which makes it principally interesting to research. Previous interviewers of Socotri people about tourism development in the island have faced many challenges such as language barriers, lack of understanding the meanings and interviewing content, lack of support for the anticipated research results. This book successfully undertakes this challenge as not only in understanding the language, but understanding phenomena like e.g. tourism. Whilst acknowledging the ways in which indigenous island people have never travelled orseen a developed city. Thus, words like ‘developed', ‘tourism destination'or ‘washing machine'may be unfamiliar terms for them. Therefore, new and innovative research methods that are sensitive to Socotra people were implemented in the creation of this book.

Corporate culture is the most important and central success factor for sustainably successful organizations. If one understands corporate culture as a reality of life within companies which can be formed and developed, it becomes a key management tool. In practice, however, there is often a lack of concrete models, methods and approaches on how to directly change and shape the corporate culture. This is the aim of this practice-oriented book: After a brief introduction to the relevant terms and concepts of corporate culture, its importance for corporate success is elaborated. An integrated architecture model of corporate culture sets the framework for strategy, operational implementation and conscious, culture-compliant daily action. A six-phase process is then presented, which starts with the determination of the most important factors of the individual corporate culture, enables a maturity classification, presents possible methods and intervention options and outlines achange process via a roadmap with which a successful culture change can be monitored. An accompanying illustrative example clarifies the individual phases and demonstrates the possible implementation in one's own corporate practice. The importance of leadership and recommendations for the successful implementation of corporate culture projects round off the book.This book is a translation of the original German edition Unternehmenskultur gestalten by Josef Herget published by Springer-Verlag GmbH Germany, part of Springer Nature in 2020. The translation was done with the help of artificial intelligence (machine translation by the service DeepL.com). A subsequent human revision was done primarily in terms of content, so that the book will read stylistically differently from a conventional translation.

This book explores how members of an organization or group speak to and with each other. An expansion of the author's previous research on fallibility in organizations, the concept of communication climate is related to those of voice climate and psychological safety, both of which focus on the risk of speaking up and raising concerns at work. In this book the author addresses the scope for criticism, dissent and disagreement, but also for praise and encouragement. He places friendly friction at the core of what characterizes a healthy communication climate. Beginning with a clear explanation of how and why communication climate is important in organizations, the author introduces the concept of critical quality moments, i.e. situations where a verbal intervention can crucially change the course of events for the better. The book then goes on to describe seven elements that characterize well-functioning communication climates before exploring the concept of communication ethics, and the balance between freedom of speech on the one hand, and speech responsibility on the other. Concluding with suggestions for further research, this book addresses issues that are at the core of establishing collaboration and excellence at work, making it highly relevant to executive students at business schools, researchers in organizational behavior and decision-makers in organizations.This is an open access book.

It's hard to know what specific opportunities, technologies or challenges the future will bring. If you want to overcome the uncertainties of tomorrow, it's essential that you build a future culture. The potential for success is limitless for businesses which develop a culture designed for innovating and adapting to the future. Drawing upon decades of experience as futurists and consultants, Scott Smith and Susan Cox-Smith offer proven strategies that will allow you to fundamentally rewire your culture so that it becomes more fluent, agile and prepared to deal with whatever tomorrow will bring. From futureproofing your brand and manifesto to adapting the experience of your workforce, Future Cultures offers practical tools and techniques that will bring your focus out of the past and into the future. Through first-hand interviews and case studies from multinational companies such as IBM and the UN, this book will show how you can join the world's most innovative businesses by prioritizing tomorrow today.

There are several well-ingrained assumptions regarding the dynamics of work and business activities, which can be refuted. Some examples of these widespread assumptions in business and work environments are employees being viewed as commodities, competitors perceived as threats, companies'resources seen as limited, and customers perceived as scarce and difficult. All this leads to the question:'Is there a way to perform business activities more humanely?'The second edition of this book challenges the reader to change the way they perform in business situations and become more focused on the human aspects of business activities. The users of this knowledge and those affected by them will undergo a profound transformation in the way they perform business activities. They will benefit from gradually testing and implementing the guidelines conveyed in this book, both in the business environment and in the workplace. When readers put these principles into practice, positive ripple effects are bound to affect other stakeholders of the organisation they work for or own.The author has refreshed all the concepts and examples introduced in the first edition which include aspects related to mission and vision, passion, business mindset, organisational learning, improvement of business conversations, use of constructive criticism, and betterment of relationships with the most relevant stakeholders (customers, suppliers, intermediaries, community, employees, etc.). The author also includes a discussion of creativity and the innovation process as well as other relevant aspects related to a healthy business environment and provides various real-life examples of companies which have adopted a loving attitude towards their stakeholders – which has become so important in the current business environment.

This book provides a holistic view of the topic of values-based leadership by bridging the important gap between understanding theory and applying it in practice. Based on theoretically sound contributions from experts, a systematic understanding is developed: What are values in general and what do they mean in a business context? What does value orientation mean? How does it work in the different areas of leadership? Practice-oriented contributions by experienced practitioners offer orientation for value-oriented leadership in every kind of company, from the small to the large. From structural familiarization with corporate leadership to day-to-day values-based interactions with employees in people management, you can find helpful inspiration in this book. This book is attractive in its comprehensibility and authenticity. It is about experiencing the life of values in a company as really meaningful, necessary and feasible.

When trying to embed changes or new mindsets and behaviors, organizations tend to focus on following a particular methodology rather than clearly defining the underlying behaviors that will deliver the sustainable behavioral change and align the thought processes that drive the behaviors—whether their intent is to continuously improve safety or overall risk management or achieve a sustainable growth and improvement trajectory.The key role of leadership teams is not to deliver results. It is to inspire and own the organizational culture that delivers the expected results. If culture is owned by HR, it is doomed to be another thing leaders have to do on top of their day job. Business leadership teams must oversee defining and managing organizational culture and have HR coach the capability of leaders to cast the right leadership shadow by role modeling the right behaviors, rewarding the right behaviors in their teams, and providing clarity on expectations around behaviors for all leaders and employees.The most challenging part of any performance-improvement implementation is the identification of key behavioral indicators (KBIs). The purpose of this book is to assist with that challenge and make “behaviors” easier to understand and identify.The book defines and describes the importance of focusing on the behaviors necessary for sustainable change rather than focusing on the tools and methodology behind change management. It discusses multiple lenses of change including Lean, Six Sigma, Agile, Risk, and Customer Experience and also addresses the weaknesses of complying solely with the methodology and tools. It proposes a behavioral framework to suit each particular lens.This book begins with reasons most continuous improvement programs fail to deliver the expected results. More importantly, it discusses embedding the newly described mindsets and capabilities into the business. The book concludes by providing leaders a roadmap and a coaching framework for how to align and embed their new behavioral framework at all levels, starting from the front-line worker up to the CEO.Essentially, this book leads the reader through the process of understanding the concept of defining behaviors and the difference between them and tools/methodology. It introduces KBIs for leaders to define and drive the desired behaviors at all levels. This will increase the probability of sustainability for the improvement initiative by focusing on and maturing the behaviors these initiatives are trying to drive.

When a customer, employee, or investor is faced with a choice of companies amidst a sea of competitors, they increasingly consider how responsible that organization is. Customers want to buy ethical and sustainable; employees want to feel a sense of purpose at work, and investors need reassurance that their investments are good for the long term. To be competitive and valuable to society, firms need to develop an organizational conscience that drives key strategic decisions and spurs sustainable and responsible innovation. In this book, the authors argue that organizations need to think critically about their role and to use their conscience to guide actions. With plenty of concrete suggestions based on substantive research, it shows how firms can reconcile the competing interests of stakeholders, create an organization that is fair, open and transparent and do the right thing while building a profitable business.With integrated videos and international case studies featuring multinational companies as well as small firms, this book explains how firms can make the transition to becoming conscientious.

Diversity and inclusion (D&I) isn't just an HR exercise – it can make a real different to your team performance too. By making everyone in your team feel like they belong, you'll be able to boost motivation and productivity. Everyone Included helps you make inclusion, belonging and wellbeing central to your team. By helping everyone feel that they belong, your team will foster genuine inclusion and be ready to adapt and evolve in the future. With a step-by-step plan to design and implement a diversity and inclusion plan that brings results: Where are you now? – Understand your team profile now by conducting a belonging Audit to identify your how inclusive your team is. What do I do next? – Design a D&I plan, including a business case to win support, and identify key metrics to measure its effectiveness How do I keep going? – Ensure your programme continually improves and remains relevant by creating measurements and feedback loops Everyone Included is your comprehensive, step-by-step guide to creating a diversity and inclusion strategy that delivers results for your team.

How to attract, retain, develop, and engage people for a changing world of work Shifting demographics combined with the digitalization of all aspects of life are transforming the nature of work. This is forcing companies to rethink how they design jobs and recruit, develop, and engage employees. In Talent Tectonics: Navigating Global Workforce Shifts, Building Resilient Organizations, and Reimagining the Employee Experience, Dr. Steven Hunt explains how technology is changing the purpose of work and why creating effective employee experiences is critical to building organizations that can thrive in a world of accelerating change and growing skill shortages. In the book, you'll find insights from the perspective of a person who has worked with thousands of companies around the globe using technology to build effective workforces. The book explores how business strategy, organizational psychology, and work technology interact to create nimble companies. The book discusses the future, but its focus is on the present, identifying things companies can do now to attract critical talent and create resilient organizations including: How to manage different types of employee experiences to create engaged and adaptable workforces How technology can enable large organizations to act more like small, agile, entrepreneurial companies. Rethinking employee recruitment, development, and engagement to create supportive, inclusive, and resilient organizational culturesPerfect for human resources professionals, employee experience managers, and business leaders responsible for building effective workforces, Talent Tectonics belongs in the libraries of every leader, employee, and professional invested in ensuring that their organization can attract, retain, and develop the talent needed to achieve its strategic goals.

The De Gruyter Handbook of Organizational Conflict Management offers insightful contributions covering a myriad of conflict management topics ranging from fundamental issues, such as emotional intelligence and cultural differences, to cutting-edge themes such as political conflicts and mindfulness training. Renowned conflict management scholars and leading practitioners have contributed chapters to this handbook based on their research and their practical experience in the field of confl ict management. Many of the authors have influenced the topic of conflict management as it has become both a fi eld of academic study in universities and a necessary leadership skill. The handbook is organized in four sections. The first section covers interpersonal conflict management and focuses on perceptions, conflict styles, emotional intelligence, psychological safety, and change. The second section includes ethnic and cultural issues in organizational conflict management, such as microaggressions, ethnicity and religion, and political conflicts. The third section offers methods for managing organizational conflicts, including mediation, negotiation, ombudspersons, and conflict coaching. This section also offers guidance on developing an organizational conflict management system and discusses HR's role in managing conflicts. The fourth section introduces chapters on special topics in conflict management, such as workplace bullying, gender issues, birth order personality, human connections, and forgiveness. This handbook is an essential reference for scholars and practitioners. It offers organizational leaders insights into the causes and solutions to organizational conflict management. In addition, it is an excellent textbook for undergraduate and graduate courses in organizational conflict management.

The premise of this book is that research into gossip, organization, and work is an important idea whose time has come. A key feature of the book is the inclusion of ‘practice points'showing how – and where – theory and/or research intersect with practice and vice versa. They are intended as signposts to future thinking and theorizing, tempting readers to venture outside of their ‘home'disciplines and territories, conceptual comfort zones, and methodological mindsets. The overall aim of the book is to: (i) provide enough information for readers to decide where they might want to go next; (ii) offer some theoretical directions and ethical principles; and (iii) make suggestions regarding what academic-practitioner tools and techniques will help them along the way, including arts-based and mixed-methods research that focuses on real-world lived experience(s) of gossip.It will be relevant to researchers at all stages of their career: from students at the start of their academic journey, to ‘seasoned'scholars with more extensive experience. The book is also intended to be readable and relevant to practitioners with academic interests, who seek to reflect critically upon, and develop, their practice in times of turbulence and change and in the COVID-19 era.

This book seeks to explain the nature of discrimination and exclusion and why these are so prevalent in our societies. The continued failure to overcome these obstacles prevent organisations from taking advantage of the significant benefits and returns that come from being inclusive in the face of diversity. It explores the key drivers of non-inclusive behavior and how they can be countered before providing guidance on how organisations can successfully pursue inclusive culture change. With a mix of applied academic theory, practical examples and real-world experiences, the book examines the topic of D&I from four perspectives: (I) Why diversity and inclusion matters. (II) The forces of exclusion and isolation. (III)The imperative conditions of change. (IV)The organisation of the culture transformation process.In doing so, the book meets the diverse needs of those involved in corporate governance, board members, executives, and even consultants who want to understand the intricacies of cultural diversity and inclusion and why so many programmes fail. For academics in organisational behavior, equity, diversity, and inclusion, trained in the social sciences and anthropology, the book offers a guide to the practical application of theory and the implementation of policies that cannot rely on the assumption of stability and consistency. This book is an invitation to anyone who wants to take on the challenge of making a difference and organisational change a reality. Dr. Doyin Atewologun, psychologist, scientist, practitioner and leading expert in the field of promoting inclusion and excellence in organizations, provided valuable consultancy to the author during the creation of this book.

The definitive guide to deliberately designing a customer-centric organization.In today's oversaturated business environment, it can be a challenge to stand out from the crowd. With everyone playing the same digital game, how do you gain an edge on your competition and keep your customers coming back?For CX Journey Inc. founder and CEO Annette Franz, the answer is simple: create a world-class customer experience on the foundation of a customer-centric culture. With her new book Built to Win: Designing a Customer-Centric Culture That Drives Value For Your Business, Annette implores leaders to transform their existing company culture and rebuild it in every way around the needs of their customers (while putting employees first).A customer-centric culture is one in which the customer's needs and perspectives are woven into the fabric of the organization. They are, literally, at the center of every decision, conversation, action, process, and strategy. The book includes case studies and examples from leading brands, including Hubspot, Airbnb, Starbucks, WD-40, and Delta Airlines.An essential book for the new business landscape, Annette's work gives modern leaders the principles, wisdom, and confidence to take back control of their company's fate, one customer at a time.

Agriculture and food systems, forestry, the marine and the bio-based sectors are at the very heart of the climate change crisis. Evidence on climate change reveals that it will affect farming first, through changes to rainfall regimes, rising temperatures, the variability and seasonality of the climate and the occurrence of more frequent extreme events (heatwaves, droughts, storms and floods). In addition to findings ways to mitigate greenhouse gas emissions, farmers will need to develop farming systems resilient to fluctuating environmental and socioeconomic conditions. It is thus a great challenge to support ambitious climate targets while satisfying the needs for food, feed, bio-based products and energy for a global population projected to reach 10 billion by 2030. Few books on the market integrate environment studies and climate-smart food production. This book fills the knowledge gap by covering all the relevant aspects in one reference: starting with microclimate management, climate change and food systems, and resilience of mixed farming and agroforestry systems, chapters address agricultural soil management, integrated water management in small agricultural catchments, citizen-driven food system approaches in cities, and ICT-enabled agri-food systems. By focusing on the most recent advances in the field while analyzing the potential of already applied practices, this book can serve as a handbook for regulators and researchers looking to understand all aspects of food production and distribution in this changing environment.

AS SEEN IN HR PROFESSIONALS MAGAZINE Perhaps your company culture is immortalized in a mission statement on your website or framed on your office walls, but how often are you actively cultivating those values? Culture cannot be a set-it-and-forget-it aspect of your business. Weaving culture-building into your daily and weekly activities strengthens the engagement of your people and reinforces the key principles of your desired culture, making it a reality. In Cultivating Culture, author, speaker, and leadership coach Brad Federman provides actionable tools for immediately promoting better teamwork, creating two-way conversations with your people, and gaining better feedback about how things are really going. With the belief that we are what we talk about, Federman offers more than 100 ways to engage your team in conversations that matter. Make your meetings about more than tasks, deadlines, and problems, and instead utilize Cultivating Culture's pre-meeting notes and activities to grow a deeper understanding of the work you're doing and why. Activities are divided into eight key focus areas: Leadership Communication Talent development Inclusion Team harmony Solution seeking Safety Serving your customers Regular attention to these principles will not only sustain your culture and amplify the presence of your values at work, but result in exponential growth in all of your endeavors. Cultivating Culture is your practical, accessible guide to becoming the most effective leader you can, 15 purposeful minutes at a time.

Cultural entrepreneurship uses culture as a way to understand innovative business ventures. Culture in this edited book involves the beliefs and values associated with certain forms of behaviour. This means the way individuals are involved in business ventures is based on their cultural ideas. This edited book focuses on how cultural entrepreneurship is an important way to understand how cultural products and services such as art, food, music and literature influence the development of business ventures. Thereby highlighting the interesting and unique way cultural ideas are embedded in entrepreneurial activities.