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This is not a definitive history of corporate citizenship but for anyone interested in the who, what, why and how of this subject there are some very significant papers which may become definitive for scholars and reflective practitioners. Just as many people cannot imagine a world without mobile telephony and the Internet, and seem not to care or wonder how we got here, so too it is forgotten that much that is now taken for granted in terms of corporate reporting and accountability has been, and still is, the result of a hard struggle.

The Fourth Industrial Revolution means the widespread digitization of economic processes using more economical and efficient production technologies. Orientation towards productivity, flexibility and low production costs results in a slow process of dehumanization of industry and focus only on implementing digital technologies of Industry 4.0. A natural consequence of this trend is the concern of workers, governments and societies about new challenges and the role of humans in industry and the economy. The hope is the emergence of a new industry concept proposed by the European Commission that expands the features of the existing Industry 4.0 concept to include human-centric, environmental and resilience aspects in smart organizations. Industry 5.0 is an excellent alternative to the development of today's digital and dehumanized world, and this book presents challenges and priority directions for smart organizations in an environment shaped by the pillars of Industry 5.0. This research volume discusses the development of technologies that support human-oriented work systems, sustainable production and system resilience in intelligent organizations. It presents an educational challenge for universities and vocational schools in preparing employees for intelligent organizations and will be of interest to researchers, academics, policymakers, and students in the fields of organizational studies, knowledge management and the digital economy.

Culture by Design is about shifting focus from solely organisational outcomes and performance, towards organisational culture and wellbeing. It bridges the gap between two key organisational goals: (a) the drive for improving performance, outcomes and staff retention, and (b) strategies to encourage employee wellbeing, motivation and engagement within the workplace. For too long, organisations have focussed on each of these goals individually, with improvements in one area often coming at the expense of the other. This book demonstrates that this does not need to be the case, that what is required is a shift in perspective towards a culture-focussed approach where improved outcomes, performance and engagement are the added bonuses of a happy, connected staff team. You may be familiar with the phrase'Happy bees work harder'; this book demonstrates the fundamental truth in that statement and illustrates that'What is good for the bees is good for the hive'.Through practical strategies and real-world examples, this book reveals that the application of evidence-led, self-directed and cost-effective strategies can support any organisation to cultivate the culture they need to encourage the outcomes they want. This book offers a synthesis of theory and practice from organisational and social psychology, neuroscience and systems dynamics, alongside examples of practical tools you can start using today, to offer a roadmap to cultivating a workplace culture that supports the wellbeing and performance of the organisation as a whole.Whether you are an HR director, People Manager, C-Suite Team member or Wellbeing and Culture Lead, this book is relevant to Leaders in organisations of any size. If you are interested in what works when it comes to improving staff wellbeing, how to go about the process of culture change or who makes the tea and why it matters, then this book is for you.

This book lays out the evolution of the often contested construction management discipline. How is the field defined? What has been discovered to date? Who are the researchers involved? Where is the research being conducted? What national priorities exist among the many nations now grappling with how to absorb foreign construction expertise, or compete in the global commons? Despite the overwhelming economic and political importance of the global construction industry and its impact on the world, until now, there has been no book dedicated to describing the body of research in the field, or where the knowledge frontier lies.This book is the first of its kind, offering a comprehensive appraisal of the state of play in the emerging field of international construction management (ICM) research. It will serve as a reference guide for academics and researchers embarking on or already active in global construction management research. It lays out who the researchers are, along with their fields of expertise, the institutions dedicated to ICM research, global research trends, the journals accepting ICM research, and a country-by-country analysis of national research priorities. It will assist the fledgling PhD and the budding researcher, as well as the discipline expert, in making better decisions on how to advance the field of international construction management through research that both augments CM education and directly benefits the industry.

This is the Open Access edition of Global Focus from the European Foundation for Management Development (EFMD). Global Focus has become one of the most authoritative resources for in-depth analysis and updates on international management development. With features, topical reports, thought leadership and insight from leading experts from academia, business schools, companies and consultancies, this edition focuses on business school internationalisation.This eighteenth volume focuses on the impact of Artificial Intelligence (AI), with insights into topics such as the role of AI in corporate learning by Martin Moehrle, reshaping business education using hands-on AI by Ana Freire, and whether generative AI is a threat to the world of teaching and learning by Pär Mårtensson and John Mullins. The topic of the impact of business school research is explored by Kai Peters and Howard Thomas, and Usha Haley, Cary Cooper and Andrew Jack look at societal impact through sustainable scholarship. Chapters also focus on important aspects of working in business and business schools, such as Dan Pontefract's discussion of loneliness both within and beyond the workplace and the importance of ‘finding your people', and insights for developing an international scholar career presented by Miguel Córdova.This book will be of value and interest to those working in business schools and higher education leaders, as well as policy makers and business leaders seeking insight into how management education will be shaped to support business and wider society.

Although transformations in retailing are of tremendous current interest, there is no single broad-ranging account of the evolution of retailing formats. A Business History of Retail fills this gap, providing a chronological presentation of changes in retail businesses and shopping experiences from pre-industrial times to the present. Retailing is explored as both an economic and a cultural phenomenon, tracing retail strategies and business operations as they are reconfigured by retailers adapting to changing conditions, new technologies, government policies, and evolving markets.Relationships between the makers, sellers, and buyers of goods are shaped and reshaped as retailers, large and small, respond to competition and pursue new opportunities. Areas of continuity are identified even as businesses grow and strategies evolve. After four centuries there are more retailers selling more merchandise in more ways to more customers.The mass consumption of goods and services is central to American and Canadian history and understanding consumer society requires understanding retailing. Combining original research with recent scholarship in business and social history, cultural theory, and readings in current retail business strategy, this study provides a valuable resource for students and scholars in a wide range of fields and will appeal to general readers with an interest in retail, shopping, and consumerism.

Subversion, Power and Hierarchy in Organisations and Society: Carnivalesque Leadership explores a leadership strategy that dates back centuries but has become so normalised that it can be invisible as a strategy. Extrapolating Mikhail Bakhtin's ideas on carnival and its potential for communal freedom and subversive challenge to existing hierarchies, this book identifies components of the carnivalesque, considers why and how they have impact and then maps the application of Carnivalesque Leadership to a series of case studies. Exploratory in nature, these diverse case studies focus on the historic evolution of carnivals in Trinidad and Notting Hill, the safety-valve mechanisms ubiquitous in the education sector, the standardisation of control and release within the corporate sector and the dynamic tension between protest, challenge and fun in Pride events. Readers will benefit from an increased awareness of a strategised Carnivalesque Leadership model and a greater understanding of the potential not only for the safety-valve release of pressure in society and in organisations but also for longer-term change through exposure to alternatives to the official norm.

Social media use is a confounding aspect of organisations, aiding interconnection, communication, and productivity. Its use has undoubtedly impacted on human resource management and the establishment of harmonious contemporary employment relationships. Its use challenges the traditional boundaries which existed between work and privacy and, in doing so, seemingly increases organisational power and management control. This book discusses the impact social media has on work; how it is used to stage the organisation, self-identity, power, and control using four conceptual themes: adoption, shaping, and staging of social media in organisations; digitised regimes of power, control, and surveillance; evolving identity, employee voice, and dramaturgical performance online; and employee forms of resistance, sousveillance, and social media misbehaviours. These themes are brought to life through the lived experiences and narratives of workers who hold roles in human resources, management, and frontline operations. This approach highlights a unique multi-perspective on social media use by giving voice to these workers. The book uses these individual narratives to reposition the ways employees utilise social media for sousveillance, dissent, and resistance purposes. In doing so, the book encourages wider debate, critical reflection, and self-reflexivity on rarely discussed management approaches or (mis)behaviours associated with social media use and their profound implications for power dynamics in organisations.

In the dynamic landscape of the digital era, where interactions span from the personal touch of face-to-face conversations to the vast, interconnected world of the internet, understanding trust has never been more crucial. Trust in Social and Business Relations: Theory and Practice provides a groundbreaking exploration of the multifaceted nature of trust in our modern society.This insightful book navigates the reader through the intricate web of trust in digital and traditional contexts. Across its four compelling parts, the book examines the evolution of human relations in the digital age, investigates the role of trust in various social and business scenarios, explores the dynamics of trust in specific industries, and discusses the broader implications of trust in national and international spheres.With contributions from esteemed academics and industry experts around the globe, this book delves into pressing issues such as the impact of social media on business relationships, the challenges of romantic connections in cyberspace, and the evolving trust dynamics in industries like mobile payments and smart hotels. It also tackles significant themes like trust in government, the nuances of international business negotiations, and the emerging trust paradigms in smart city-port-maritime nexus.The book is not just an academic exploration; it's a vital resource for business professionals, policymakers, and anyone interested in the complexities of trust in our interconnected world. It offers a unique blend of theoretical insights and practical perspectives, making it an indispensable guide for navigating the challenges and opportunities of building trust in the digital age. This book is a must-read for those seeking to understand the delicate balance of trust in the tapestry of modern human relationships.

Projects are risky undertakings, and risk management is recognised as an integral part of managing the project. Managing Risk in Projects places risk management in its proper context in the world of project management and beyond, emphasising the central concepts essential to understanding why and how risk management matters, and presenting proven practical approaches to addressing risk in any project.The risk management world has changed significantly since the first edition, with advances in risk management practice reflected by changes in international standards and guidelines, as well as significant developments in their implementation. This second edition reflects these changes, and has been completely updated to address progress in the practical application of risk management to projects. Two new chapters have been added, the first discussing how to manage risk in complex projects, and the second considering the role and influence of risk leaders outside the project arena in setting the context and environment for successful risk management. New material also addresses enterprise risk management and risky decision-making.Throughout, the book offers a concise description of current best practice in project risk management whilst introducing the latest developments, to enable project managers, project sponsors and others responsible for managing risk on projects to do just that – effectively.

Risk and Crisis Management in the Public Sector 3rd edition is a guide for public managers and public management students which combines practical and scholarly knowledge about risk and crisis management together in a single accessible text. In the uncertainty of the twenty-first century, public managers need to know how to identify risks and plan for crises, how to respond to uncertain events and emergencies and how to develop resilience. This book provides this fundamental knowledge with reference to a range of contemporary cases including COVID-19, the war in Ukraine and global cyber-crime crises. It also explores the international, transboundary and multi-agency dimensions of risk and crisis management.This fully updated new edition explores the cutting edge of risk and crisis management scholarship, provides an extensive series of tools and practical guidance for public managers who deal with uncertainty and draws on a wealth of classic and contemporary case studies. This content equips readers and public managers with the knowledge and skills to understand key issues and debates, as well as the capacity to treat risks and better prepare for, respond to and recover from crisis episodes. This book is essential reading for students studying public management, risk management and crisis management as well as professionals in the public management sector.

The pandemic wave of Covid 19 made many organizations in different sectors rethink their business strategy. The pandemic wave soon became an endemic and the organizations adapted themselves to the new ways of doing business. Endemic situation indicates that the Covid virus is here to stay but with limited impact. The book provides deeper research on how organizations adapted themselves to the post Covid situation and how they look at the future. The book covers studies from the areas of marketing, finance, human resource, operations, healthcare and education.

The new paradigm in employee development assumes that employees should proactively direct their learning and growth. Most workplace learning is basically informal and occurs through daily-work routines, peer-to-peer interactions, and networking, and typically brings about signifi cant positive outcomes to both individuals and organizations. Yet, workplace learning always occurs in a predefi ned context and this context has recently changed. Hereafter, many people have been delegated to work from home or any other remote location. Many employees would like to maintain remote or hybrid work design in the future, as well. In this research monograph, the authors explore an unexplored topic in social science research concerning proactive employee development through informal learning in new ways of working (NWW).The monograph will be of interest to students and researchers in organizational studies, organizational behavior, organizational psychology, and organizational learning, as well as human resource professionals concerned with employee development and the changing nature of work.

This book aims at exploring the reception of critical posthumanist conversations in the context of Management and Organization Studies. It constitutes an invitation to de-center the human subject and thus an invitation to the ongoing deconstruction of humanism. The project is not to deny humans but to position them in relation to other nonhumans, more-than-humans, the non-living world, and all the “missing masses” from organizational inquiry. What is under critique is humanism's anthropocentrism, essentialism, exceptionalism, and speciesism in the context of the Anthropocene and the contemporary crisis the world experiences. From climate change to the loss of sense at work, to the new geopolitical crisis, to the unknown effects of the diffusion of AI, all these powerful forces have implications for organizations and organizing. A re-imagination of concepts, theories, and methods is needed in organization studies to cope with the challenge of a more-than-human world.

Co-operative and mutual enterprise is one of the oldest and most enduring forms of business, encompassing co-operatives, mutual firms, friendly societies, and credit unions. This book provides an expert overview of contemporary research in this important field.Governments around the world have encouraged the development of co-operative and mutual enterprises (CMEs), yet relatively little attention has been given to them within the mainstream business and economics research literature. In this book, the author summarises the origins, impacts, and structure of the research field. The book does so by focusing on the CME business model and is structured around a conceptual framework for research into CMEs. It also explores the historical evolution of the CME research field and presents a systematic review of the literature. Foundation theories relevant to CMEs are discussed before detailed discussions of the research from a systems, enterprise, and member level perspective.This book critically analyses the state of knowledge in the field of CMEs which delivers a concise and valuable book for scholars and students in the fields of business and management around the world.

This book provides a comprehensive overview of the professional activities of the art business. Addressing this fast-moving industry, The Art Business: Art World, Art Market analyses the sector's institutions and structures, including galleries, auction houses and art fairs.The rapid development of art finance and its deployment of art as an asset class are covered, and up to moment observations are delivered on the quickly evolving auction system that includes dramatic changes at the major auction houses, Sotheby's and Christie's. This edition highlights growing crises in the market including the ever more unbearable costs of art fair attendance and the lack of a reliable system for establishing ownership and title of artworks. Ever more pressing ethical issues such as toxic museum donors, cultural heritage compliance, and problems of corrupt provenances are explored in detail. Enhanced by new data analytics on the US art market, the author also distils advice and guidance for working art professionals hoping to build their careers.The result is an up-to-date picture of an art business suitable for students and practitioners across the creative sector.

Family Business Management provides an accessible overview of the core aspects of family business, with an international, practice-based perspective.Structured in four parts, the book covers key topics such as family firm goals, conflict management, human resources, strategy, financial management, family and business governance, and succession planning. A wide variety of cases and examples are used throughout the book to highlight cultural and institutional differences between family businesses in contrasting contexts. Each chapter offers a detailed case study and boxed examples, illustrating real-life family business situations and stimulating students'critical thinking and decision-making. Readers are further supported by learning objectives, discussion questions, and further reading suggestions. Digital supplements for instructors include lecture slides, a test bank, and additional case studies.This textbook is an ideal companion for family business courses, catering to both undergraduate and postgraduate students. It offers valuable insights and practical guidance for business families, as well as professionals working in family businesses.

International Perspectives on Museum Management is the first volume of the ICOM Museum Practice series. Exploring contemporary practices in the field of museum management, the book demonstrates how strategic vision and effective leadership can enable museums to fulfil their varied roles and empower staff to achieve their individual and collective objectives.Gathering together contributions that shed light on key aspects of running a museum in different parts of the world, the volume examines a wide range of topical issues from a management perspective. Chapters within the volume focus on governance and operations, communication and marketing, accessibility and community engagement, the decline in public funding, sustainability and risk management and planning a new museum or a renewal. As a whole, the book demonstrates that competent and creative museum management is vital to museums'ability to survive and thrive in the face of decreased investment in culture and shifting expectations on the roles that museums should play within society.Containing insights from respected museum professionals around the world and focusing on topical issues, International Perspectives on Museum Management will be essential reading for museum practitioners working in all types and sizes of museum. The book will also be of great interest to students and academics who have an interest in museum management.The Open Access version of this book, available at www.taylorfrancis.com, has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives (CC-BY-NC-ND) 4.0 license.

This book exposes two inspiring research categories: digitization and trust. Digitization is a phenomenon that dynamically modifies the modern world in almost every area. Modern technologies, artificial intelligence and humanoid robots are instruments with an increasingly significant impact on the shape of the management process of modern organizations, including the way people are managed. Trust is a subtle concept, with a very different interpretation, influencing the behaviour of employees in a multifaceted way. A superficial look at the combination of both categories seems to see them as irrational. Upon closer examination, however, it exposes many interesting fields of scientific exploration. Trust, as a research category, has been included in three significant dimensions: in relation to co-workers, superiors and information technology, dominated by digitization. Each draws attention to different problems of priority importance for the organization. Asserting the idea that trust in the conditions of digitization becomes a category of timeless importance in the interdisciplinary dimension, this volume will be of interest to researchers, academics, practitioners and advanced students in the fields of management of technology and innovation, organizational studies and leadership.The Open Access version of this book, available at www.taylorfrancis.com, has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives (CC-BY-NC-ND) 4.0 license.

History is full of examples of how the skilful use of language is a fundamental aspect of charismatic leadership. Traditionally, this phenomenon has been studied focusing on oratory skills. The book argues that the relationship between a leader and a follower has points of similarity to that which exists between a writer and a reader, and that in each case, former party is the agenda setter, but satisfactory outcomes require a mutual endeavor. Given that scholarly writing about management and organizations is inevitably a mix of the presentation of empirical truths and value judgements, the ability to engage the reader intellectually and emotionally is critical in the successful dissemination of disciplinary knowledge and belief claims. The book proposes a multi-faceted construct of textual charisma which is created through the use of metaphors, stories and personal accounts as well as the ancient construct of pistis and the contemporary notion of metadiscourse. The proposed framework provides guidance for management and organization studies'authors seeking to present themselves as convincing and engaging writers.Chapter 1 of this book is freely available as a downloadable Open Access PDF at http://www.taylorfrancis.com under a Creative Commons Attribution-Non Commercial-No Derivatives (CC-BY-NC-ND) 4.0 license.

Many attempts have been made in recent decades by liberal market economies to reconstruct public workplace conflict resolution agencies in response to major changes in patterns of workplace conflict. These have often been hampered or stymied by political schisms, stalemate or inertia. The radical reconstruction of conflict resolution in Ireland marks out a major exception to the international pattern and represents a case of successful adaptation and innovation in conflict resolution services and supports. Drawing on detailed primary research, and aimed at scholars, policy makers, professionals and students, this book examines the drivers of innovation in the Irish case and shows how the new state agency for workplace conflict resolution, the Workplace Relations Commission, operates and maintains the confidence of employers, unions, people at work and government. The Irish case is considered in comparative context, and current strategic challenges facing the Workplace Relations Commission are assessed.

This book outlines a cutting-edge form of program delivery which the authors term SIP-Form or Strategic Integrated Program delivery. Using the Melbourne Level Crossing Removal Program (LXRP), consisting of the removal of 85 dangerous level crossings throughout metropolitan Melbourne, including rail station upgrades, signalling and track work, and other associated capital works, as an exemplar, the book sets out four features that the authors argue define the SIP-form concept as follows: The organisation delivers a program of projects, many using an IPD contract variant form such as a Project Alliance Agreement (PAA) in Australia and numerous other countries, or the Integrated Form of Agreement (IFoA) in North America The contract form adopted is used and has been strategically designed to accommodate the project's risk and uncertainty profile, as is the case with the LXRP Projects within the program are integrated with some being concurrently delivered with coordination across the projects in a coherent and highly purposeful manner. Projects are not included that do not strategically fit the overall program delivery strategy There is a strategy for learning and innovation diffusion across projects, concurrently and sequentially. Lessons to be learned are learned through designed-in governance mechanisms The LXRP is a potentially unique program of projects, and the book takes the reader on a journey through this complex program and after giving the background and relevant context covers topics such as strategy, governance, procurement, collaboration, program alliance, HRM, leadership, digital innovation, continuous improvement, community engagement, and performance measurement. This detailed analysis of such a complex program of projects makes this book essential reading for project managers, engineers, and advanced students of project delivery and management.

First published in 1993, The Corporate Paradox is the first major, in-depth study of the franchise relationship and how it functions. While past debates have focused on the question: ‘What do bosses do?', we are now being asked: ‘Who really is the boss?'. Since the late 1970s the emergence of franchising arrangements has been a major part of the wider process of change taking place in the nature of modern business organization. The names of franchise companies are familiar to most people: Coca-Cola, McDonalds, Pepsi cola, Body Shop, to name but a few. But how many people realize that each such outlet is a separate legal entity owned by a local franchisee? Franchising remains, at best, little understood.In this book, Alan Felstead explores who controls what, why and how, setting his discussion within the context of the many current changes affecting traditional contractual bonds between employers and employees, producers and buyers, owners and managers. This is a must read for students of management, organizational studies, marketing, industrial sociology and commercial law.

The Cores of Strategic Management provides students with a concise introduction to the fundamentals of strategic management, including business-level and corporate-level strategy, leadership, decision-making, and strategy implementation.Designed to guide students to master the core concepts and learn how to apply these basics through case studies, students will be better equipped to approach and resolve even the most complex problems within the field. This second edition has been fully revised throughout to incorporate an international perspective, including examples and case studies from across borders that reflect the current state of the field.This text is core reading for undergraduate, postgraduate, and executive students of Strategic Management and will equip any student with the strategic management fundamentals and strategic thinking skills needed to succeed in continuously changing environments. This book will also be accompanied by online resources for the use of instructors, including PowerPoint slides.

Sexuality, gender, gender identity, and gender expression are fluid constructs, and the ways in which identity development intersects with organizations and exists in society are complex. The book is comprised of a range of multi-disciplinary and globally inspired perspectives representing leading-edge scholarship by authors from over a dozen countries on a range of issues and contexts regarding LGBTQ identity and experience. It is intended for a wide readership: those who are in LGBTQ-related academic fields; those who want to broaden their coursework by offering supplemental readings that center the perspectives of LGBTQ identities; and those who want to acquire knowledge and education on the subject of LGBTQ identity. There are 36 chapters written by scholars in fields such as social work, law, queer studies, business, human resource management and development, entrepreneurship, criminal justice, economics, marketing, religion, architecture, sport, theater, psychology, human ecology, and adult education. The chapters can be read in sequence, and the book can also be used as a reference work for which educators, practitioners, and non-academics can identify and select particular chapters that inform areas of inquiry.

In the realm of safety management, this book embarks on a profound exploration of how the political economy was reshaped in the last two decades. Much like privatization, deregulation, and financialization altered the economic landscape, this narrative unveils how safety management has been affected by the intertwined dynamics of asset underinvestment, privatization, self-regulation, workplace flexibilization, and market-driven policies.This book, the second installment of a thought-provoking trilogy on the consequences of neoliberalism, mirrors the political economy's promotion of the private sector's role in the economy. Just as neoliberalism amplified and accelerated the mechanisms of human-made disasters in complex systems, this narrative lays bare the heightened potential for safety misfortunes when governed by market-driven principles.As the story unfolds, the book delves into the concept of'synoptic legibility'in safety management, akin to how the political economy distilled its essence into privatization and deregulation. The authors scrutinize the consequences of translating safety measures into rigid targets, unveiling how this shift can distort the integrity of safety metrics and inadvertently harm individuals. Drawing parallels with historical blunders such as England's window tax, the book contemplates the precarious nature of equating simplified metrics with safety achievements. Much like the political economy's'acceptable risk'renegotiations, it examines how the pursuit of safety through metrics and surveillance can lead to'manufactured insecurity,'eroding trust, autonomy, and professionalism.In Random Noise, Poole and Dekker extend this reach once again, writing for all managers, board members, organization leaders, consultants, practitioners, researchers, lecturers, students, and investigators curious to understand the genuine nature of organizational and safety performance.

What does it take to be – or to become – a successful entrepreneur? Are there specific personality types that are best suited to entrepreneurship? And can these types, or rather the attributes that combine to forge them, be learned or acquired? In this book, John Thompson answers these questions – and many more – to let the reader see through the eyes of the entrepreneur. Entrepreneurs: Talent, Temperament, Opportunity and Mindset introduces the world of entrepreneurship from a person-centred perspective. Part 1 builds an understanding of the entrepreneur as a person based on the key factors of talent and temperament – a unique framework for understanding and exploiting entrepreneurial opportunities. Part 1 also explores the entrepreneurial mindset and how it can be honed and strengthened. The process of starting and growing a business is then described in detail in Part 2, which also examines entrepreneurship in the context of opportunity and strategy. Part 3 introduces the infrastructure and environment in which the entrepreneur has to operate and tells the stories of famous entrepreneurs through dozens of case vignettes, including classic figures such as Henry Ford, through to social entrepreneurs and even anti-social entrepreneurs such as Al Capone! This insightful, empirically-based take on the entrepreneur provides students with an accessible and original way into entrepreneurship. Whatever their background, students at all levels will value the author's accessible writing style and invaluable insights.

A manager needs to perform the role of a leader, a consumer, a buyer, a maker, a worker, a messenger, an advisor and a guide to all other stakeholders in a business setting. Though the fundamentals of management are eternally same in nature, the learners and practicing managers should continuously sensitize themselves with the fundamentals in view of the changing times and circumstances. This book aims to be a guiding handbook for emerging and practicing managers in the ever-changing corporate world. Going beyond explaining just the basics of management, this book will help the readers understand the art of practicing management.

We are drowning in data but are starved for knowledge. Data Analytics is the discipline of extracting actionable insights by structuring, processing, analysing and visualising data using methods and software tools. Hence, we gain knowledge by understanding the data. A roadmap to achieve this is encapsulated in the knowledge discovery in databases (KDD) process. Databases help us store data in a structured way. The structure query language (SQL) allows us to gain first insights about business opportunities. Visualising the data using business intelligence tools and data science languages deepens our understanding of the key performance indicators and business characteristics. This can be used to create relevant classification and prediction models; for instance, to provide customers with the appropriate products or predict the eruption time of geysers. Machine learning algorithms help us in this endeavour. Moreover, we can create new classes using unsupervised learning methods, which can be used to define new market segments or group customers with similar characteristics. Finally, artificial intelligence allows us to reason under uncertainty and find optimal solutions for business challenges. All these topics are covered in this book with a hands-on process, which means we use numerous examples to introduce the concepts and several software tools to assist us. Several interactive exercises support us in deepening the understanding and keep us engaged with the material.This book is appropriate for master students but can be used for undergraduate students. Practitioners will also benefit from the readily available tools. The material was especially designed for Business Analytics degrees with a focus on Data Science and can also be used for machine learning or artificial intelligence classes. This entry-level book is ideally suited for a wide range of disciplines wishing to gain actionable data insights in a practical manner.

The concept of relational capital mainly refers to the value of the relationships a company creates with its stakeholders. These relationships inspired the authors to analyze their importance in the context of creating value for the enterprise and to explore the importance of leadership and communication in building relationships with the environment. Internal relational capital refers to the organization's set of intellectual property, work processes and methods, executive procedures, databases, communication and information infrastructure. Employee relations and leadership activities become pivotal in this context, as improving relational competence and intra-organizational relational capital can foster building lasting relationships with external stakeholders. This book comprises two parts. The first is devoted to discussing the most important concepts and issues related to the essence and importance of relational capital in modern companies, characterizing methods and tools for building relational capital, while pointing to the role of leadership in shaping employee engagement and building intra-organizational relationships. The second part contains the results of empirical research on the importance of relational capital in organizations from the point of view of managers, and the features and scope of maintained relationships with stakeholders. This research allowed for the evaluation of ongoing relationships in terms of how they improved innovation, financial performance, or access to resources. The book will be especially valuable to researchers, academics, professionals and advanced students in the fields of organizational studies, employment relations and leadership.

Global mindset is an emerging concept, influenced by globalization, that can support companies'growth in international settings and help develop a more effective, skilled workforce that can be open and adaptable. This book presents an analysis of current global mindset knowledge and explores how national culture and international business behaviors affect global mindset development in business process outsourcing organizations in both managerial and non-managerial groups.The authors outline how processes of skill development and their final impact differ within multinational enterprises among managers and non-managers and present the implications on how to apply it in various seniority, talent groups. The theoretical and practical research discusses and emphasizes the need to involve employees in international relationship building, developing international know-how, and focusing on the methods of communication and management in business, because they stimulate the development of global mindset among managers and non-managers contributing to further business success.This book will find an audience with researchers and astute students within international business, cross-cultural management, and business process outsourcing in particular. It will also be a valuable resource for those researching and operating in global teams. The Open Access version of this book, available at www.taylorfrancis.com, has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 4.0 license. Funded by Uniwersytet Jagielloński.

Originally published in 1980, this book provides an analysis and assessment of events in local government management during the late 20th Century set within an overall conceptual framework of organisation theory. The book fills the gap between theoretical prescription and practical management application. The analysis focuses on three areas of organisation design and functioning – the structural, the procedural and the cultural. In each of these areas the interrelationship between broad theoretical prescriptions and the actual management innovations introduced in local authorities is examined. A major portion of the book is devoted to an assessment of the importance of behavioural/cultural factors in the introduction and assimilation (or rejection) of managerial change, an aspect of organisational functioning which was neglected in the literature on local government management.

Managing People in Changing Organizations addresses the contemporary problems faced by managers in dealing with people, organizations, and change in a theoretically informed and practical way. It does so by drawing on classic studies in management, up-to-date research (including the author's own), case studies, and reflective exercises. This textbook approaches people management and organizational development from the perspective of practising and aspiring managers, making it a valuable alternative to existing texts on organizational behaviour, change management, and human resource management. This third edition incorporates new research and recent changes in technology, including artificial intelligence, work and job design, and additional insights into innovation, corporate governance, and sustainability. Built around a chapter framework that connects different themes to managerial action and practices, this textbook covers a wide range of topics including: managing at the individual, group, and organizational levels; culture change; managing internationally; reputation management; managing creativity and innovation; and corporate governance, corporate social responsibility, and sustainability. There is an increased international flavour, reflected in the range of contemporary case studies and literature used throughout, which explore business and management problems in the private and public sectors. The content also reflects the author's recent experience of consulting and managing at board level.This text will be relevant to practising and aspiring managers studying leadership, people management, organizational behaviour and development, and change management on courses at later stage undergraduate, masters, doctoral, and executive education levels.

This research-based book critically examines the complex interplay of power relations in decision-making in megaprojects. This book is tailored for academics, students, practitioners, clients, and policymakers and addresses a significant gap in understanding how formal and informal power influences decision-making. Through applying governmentality theory and narrative inquiry from thirty-nine interviews, this book presents over sixty-five detailed stories offering a series of real-life narratives that expose the diverse forms of power at play in megaprojects. The stories reveal how deviations from norms can significantly impact project outcomes. This book uncovers the complex web of power relations, institutional norms, and individual actions driving decisions.This book provides a framework illustrating four behavioural contexts, entrepreneurial, box-ticking, deception, and recklessness, as manifestations of megaproject decision-making, providing readers with a tool to understand and navigate the intricate power dynamics in megaprojects.Readers will benefit from practical insights and strategies for fostering conducive decision-making environments, tailoring interventions to promote constructive behaviours, and mitigating harmful actions. This book is a resource for anyone seeking to grasp the complexities of megaproject management in the context of power relations, shaping their decision-making leading to success.

What is Human Resource Strategy? How are human resource strategies formulated and how can we explain the variance between what is espoused and what is actually implemented? What impact – if any – does human resource strategy have on the organization's “bottom line,” and how can this impact be explained? Is there one best HR strategy for all firms, or is the impact of HR strategy on performance contingent on some set of organizational, technological or environmental factors?Human Resource Strategy, third edition, provides an overview of the academic and practitioner responses to these and other questions. Applying an integrative framework, the authors review over thirty years'worth of empirical and theoretical research in an attempt to reconcile often-conflicting conceptual models and equivocal empirical findings. The book supports students in applying theory to practice and presents much of the relevant research in the context of the critical strategic decisions that executives are often forced to make with regard to human resource investments and deployments. As a result, often-complex theoretical models and scientific findings are presented such that they are not only understandable but also highly relevant to non-research-oriented practitioners. This new edition includes new chapters on innovations in HR strategies and diversity and introduces more practical examples. This book is an ideal resource for students and practitioners alike.

Sustainable project management is a new school of management thought and a growing trend yet there is a scarcity of research on the linkage between individual PM methodologies and sustainability in projects. This book fills a gap through the theoretical and empirical research on the implications of sustainability in project management and, in particular, agile project management.The book explores three main themes. Firstly, it identifies and assesses the validity of the application of the concepts of sustainable development in the family of agile methodological frameworks. Secondly, the research results are presented as an introduction to further in-depth research on the future relationships between sustainable development and agile project management. Thirdly, the book identifies the competencies that are needed to successful implement projects in the context of sustainable development.Sustainability and Agile Project Management will be of direct appeal to academics and scholars in the management sciences, including project management, corporate governance and human resource management.

Hofstede Matters offers an updated presentation of the evolving views of academics and teachers who have worked with Hofstede's research findings since the publication of the first edition of Culture's Consequences in 1980. The authors reflect on their changing beliefs about the concept of cultural dimensions that led to a radical change in the way cultures were dealt with in business schools across Europe and beyond. Hofstede's dimensions made'thinking'about culture more accessible overnight by creating a conceptual framework that teachers, students, managers, and consultants could grasp and easily apply in international comparisons. The book shows the man behind the value dimensions framework through the eyes of teachers and academics many of whom dealt with Hofstede personally. Contemporary contributors as well as younger academic fellow researchers evaluate the past paradigms and look behind the scenes to better understand the developments of the more recent ones. Jointly, they try to decide if Hofstede still helps us to overcome uncertainty when confronted with actions undertaken with different values in mind. Did he nudge us in the desirable direction? Offering a unique analysis of the strengths, criticisms, and legacy of Hofstede's work, this book will appeal to academics and students across disciplines including cross-cultural management, critical management studies, and international management.

This book is the collection of selected articles that appeared at the First International Analytics Conference 2023 held in Hyderabad in virtual mode on February 2nd the 3rd 2023. In the fast-paced, ever-changing world of business, the pursuit of diversity and sustainability has emerged as a dynamic catalyst for progress. This illuminating volume takes you on a journey through the evolving realm of business, where innovative approaches are redefining corporate strategies and values.

Peter Drucker is arguably the world's most influential management writer, but his contributions as a social theorist and philosopher are also notable. This book presents Drucker as a key thinker, whose work encompasses ideas beyond management practice.Illuminating Drucker as a complex figure, this book highlights how his work draws upon, impacts, and intersects fields such as technology, sociology, philosophy, and theology. The book presents and contextualizes Drucker as an important historical figure, whose work resonates in a contemporary world where moderation between extremes is an essential ingredient in interpreting and navigating complex events and processes.Combining deep insights into Peter Drucker's life and work, this unique book is valuable reading for scholars, students, and reflective practitioners of management as well as those with an interest in intellectual history more broadly.

Business Ethics: Methods, Theories, and Application provides a new systematic approach to normative business ethics that covers the complex and various ethical challenges of modern business. It aims to train analytical thinking skills in the field of business ethics and to approach ethical issues in business in a rational and systematic way.The book develops a number of specific methods for business ethics analysis that are tailored for ethical decision-making in business and for analyzing complex ethical topics in business. The book discusses fundamental ethical questions regarding the meaning of business and the economy for the individual person, society, the environment, and people around the world.As a result, Business Ethics: Methods, Theories, and Application develops normative guidelines for business in the 21st century and its fundamental challenges and will be key reading for undergraduate, postgraduate, and MBA students of business ethics, business strategy, business and society, and related fields.This second edition is fully updated to recognize the changing nature of ethics and corporate responsibility in a globalized world and includes online support material.

In a turbulent environment, companies face disruptive events and must build organisational resilience in order to thrive. This unique book offers new, cutting-edge research on how trust can build and develop resilience. The authors combine theoretical and empirical perspectives on the two issues of trust and organisational resilience in an environment that is difficult to predict. The authors firstly discuss the challenges the turbulent environment poses before exploring the influence of trust and providing practical case studies on topics such as brand trust, dynamic capabilities and business models. Examples are drawn from high-growth enterprises demonstrating first-hand how organisations that develop trust have survived turbulent conditions. This novel book is the first to combine the two disciplines of trust and resilience and will be a valuable reference for researchers and upper level students of strategic management and crisis management in particular.

This is a book for leaders who think about legacy, their own and the one their business is leaving. Yet, none of us get to write our legacy, that is for those who come after us. This book and the lessons within will enable you to improve yours.The eight questions at the core of this book are underpinned by three big ideas: The questions we ask matter Businesses are the tools we use to shape our world Business value is optimized for the long term when society thrives The questions have been developed and road-tested with business leaders and thousands of executives on an MBA that is ranked number one in the world as ‘best for the planet'. Applying them to your business will enable long-term value creation while shifting it to one that your children will be proud of.This book will appeal to business executives, leaders and managers, MBA graduates and students, and all those interested in transforming their organizations for the challenges ahead.

Artificial Intelligence for Business Creativity provides an in-depth examination of the integration of Artificial Intelligence (AI) into the business sector to foster creativity. The book explores the interplay between micro-level individual creativity and macro-level organizational innovation through the lens of AI. It delves into three crucial areas where AI can stimulate business creativity: product and service design, optimized processes, and enhanced organizational collaboration. The authors also highlight the versatility and capability of generative AI systems in promoting creativity and innovation.Intended for business leaders, managers, entrepreneurs, and those interested in AI and creativity, the book offers practical guidance and insightful recommendations on how organizations can effectively utilize AI to enhance their creative process. By offering a comprehensive understanding of the role of AI in fostering creativity, the book equips its readers with the tools to stay ahead in the rapidly changing landscape of AI and creativity.This book is a valuable resource for anyone seeking to understand the impact of AI on business creativity and how to effectively leverage it to foster creativity and innovation in their organization. It is a must-read for anyone looking to increase their knowledge and understanding of AI and its impact on business creativity.

This book introduces the reader to contemporary issues in the management of facilities in the African context and includes case studies from across the continent and internationally. It consolidates theory and practical information useful for managers and researchers across Africa and other developing countries. It covers a cross section of the key elements of facilities management, including customer relations management, emergency preparedness, development of a facilities strategy, sustainable buildings management, and management of intelligent buildings in developing countries.The book has been developed from a combination of degree level and professional course materials and academic resources and is therefore suitable for use by students on undergraduate and postgraduate degree programmes, professional short courses, and for practicing facilities managers and members of IFMA, SAFMA, IWFM, HEFMA, RICS, Association of Facilities Management Practitioners of Nigeria, Egypt Facility Management Association, Botswana Facilities Management Association, and the Africa Facilities Management Association as a key reference. This book is key reading for anyone: Studying for a degree in Facilities Management, Real Estate, Estate Management, Workplace Management, or Surveying Wanting to be more strategic in their facilities management and operations Transitioning into a facilities management role from another profession Benchmarking and analysing the performance of their built assets Training themselves or their staff in emerging areas such as workplace productivity, sustainability, and intelligent buildings systems Interested in researching emerging areas of facilities management in developing countries This is the essential guide to the growing field of facilities management in some of the world's fastest developing countries.

This book explores ‘project management'(PM) from a new perspective. Project management is facing a paradigmatic stalemate. Its major challenge is complexity. Its current paradigmatic foundation in first-order cybernetics has reached its limits. More tools are created and project management is applied to any potential context, expecting better results while doing more of the same. Beyond conventional project management, agile and other project management approaches have emerged as new options to answer the complexity challenge. Yet, the question remains whether new options and more tools in light of the current shortcomings can create enough momentum for project management as a whole to overcome its paradigmatic stalemate and evolve toward new paradigms based on second-order cybernetics. This book will embark on a journey to explore current paradigms in project management and argue why an analysis of discourse practices in project management may be critical to generating new paradigmatic perspectives.The aim of this book is to provide an alternative perspective on projects as discourses and project management as a means to observe and conduct these discourses. Instead of defining what projects and project management are, the approach is to look at what people talk about when doing projects and apply project management. It will arrive at a picture of how discourses about project management are shaped and institutionalised through the sensemaking of individuals and selected communities in their specific project practice and how these discourses shape project management in turn. It is argued that this self-reinforcing circle leads to a certain solidification of project management paradigms which prove insufficient in dealing with project complexity. However, it will also be argued that project practitioners can utilise their self-reflection and self-description of these discourse conventions to obtain more meaningful project conversations and arrive at a unified and systemically integrated understanding of project management.This book will be of particular relevance to those interested in current issues underlying project management. More generally, it will be a valuable resource for researchers of project management, organisational studies and governance.

Use of the NEC4 suite of contracts continues to grow and the new edition of Understanding the NEC4 Term Service Contract includes significant additional materials and changes since its original publication immediately after the initial release of the NEC4 contracts. Experienced authors and construction contracts specialists Kelvin Hughes and Patrick Waterhouse have added numerous practical experiences, case studies, lessons learned and guidance notes which were not available at the time of writing the original book.Covering all the recent updates to the contract and written in plain English, Understanding the NEC4 Term Service Contract offers a practical guide to the use and management of the NEC4 Term Service Contract (TSC). The authors describe the full life of a contract, from the initial selection of options and contract formation through to the operations period and ultimately termination and dispute resolution. Although born of the same stable as the NEC4 construction contracts, the TSC is aimed at maintaining infrastructure and differs significantly from its siblings.This is essential reading for anyone working with the contracts and takes the reader through the important provisions including communications, planning, early warnings, compensation events and payments. It is ideal for clients, contractors and their advisors describing how to deploy the contract successfully.

The third edition of the Construction Project Manager's Pocket Book continues to guide and educate readers on the broad range of essential skills required to be a successful construction project manager. The book introduces the generic skills required by any project manager, before tackling the core skills and activities of a construction project manager with direct reference to the RIBA Plan of Work and the OGC Gateway. Key features and coverage in the new edition include:· a step-by-step explanation of construction project management from pre-construction to occupancy,· hard and soft skills, including ethics, leadership, team building,· procurement strategies,· supply chain and contract management,· feasibility studies / development appraisals,· environmental issues,· digital tools and· occupancy activities.The updates in this new edition take account of all regulatory and legislative changes, and also changing market conditions and working trends. This is the ideal concise reference that no project manager, construction manager, architect or quantity surveyor should be without.

Hugh Clegg was a founding figure of post-war British Industrial Relations, the forerunner of Employment Relations and Human Resource Management, as taught in most Business Schools today. He defined ‘industrial democracy'as collective bargaining with trade unions, laid the foundations for the pluralist approach to Industrial Relations, was a key figure in the post-war social sciences and a major public policy player. More widely, he was an important figure in the Cold War social democratic academic left, who broke with his earlier Communism to champion free trade unions in a liberal democratic society. He also produced the major Oxford University Press trade union history. This book aims to understand the politics and industrial relations of the post-war period in Britain (in which trade unions were central) through the life of a key public intellectual. It will help readers understand the political and social science roots of contemporary Employment Relations and Human Resource Management through a deep historical study of Clegg's life and times, in the context of his post-war social democratic generation. It illustrates how the failures of post-war industrial relations led to Thatcherism. Current Employment Relations academics and public policy can learn much from this history, making it of value to researchers, students, and academics in the fields of Human Resource Management and business and management history.

The Routledge Critical Companion to Leadership Studies offers a rich and insightful overview of critical leadership studies for students, teachers, researchers, and practitioners. The volume draws together 35 chapters from 56 authors who represent the vibrant diversity of the critical leadership community. It includes chapters from emerging and preeminent scholars who share an interest in directing leadership theorizing, development and practice toward the aims of liberation, justice, and equity.The Companion is organized into six themes: (1) philosophical perspectives on leadership; (2) processes, practices, and power dynamics in leadership; (3) diversity and leadership; (4) leadership education and development; (5) lessons from the dark side of leadership; and (6) reimagining leadership and leadership studies.The book has been curated to serve as a'go to'resource for undergraduate and postgraduate students, academic staff, and researchers seeking to understand the current state of play on a given topic, as well as inspiration for how they might contribute to its development. Each chapter provides a comprehensive yet succinct review of contemporary literature and offers the reader avenues for future research. Leadership practitioners will also find provocative ideas among these pages to help them interrogate and transform the ways they lead.

Demonstrating how impact can be created and derived from doctoral programmes, this book focuses on their influence on academic knowledge, policy and practice. Significantly, it highlights the crucial impact of these programmes on the individual and the enduring consequences of this.Drawing on their extensive experience and conversations with stakeholders in doctoral education from around the world, and incorporating real case examples, the authors provide practical guidance throughout the book which enables readers to enhance the design of new and existing doctoral programmes for greater impact. Each chapter ends with questions to stimulate reflection on the readers'experience of impact from doctoral education. The concluding chapter outlines a manifesto for enhancing and ensuring impact from doctoral research in the future.With insights into the impact of doctoral programmes on individual researchers, this book will be essential reading for scholars of management education, as well as being a valuable resource for Higher Education administrators and senior academics around the world tasked with increasing impact from their doctoral programmes.