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This book constitutes the proceedings of the 23rd International Conference on Perspectives in Business Informatics Research, BIR 2024, which took place in Prague, Czech Republic, in September 2024. The central theme of BIR 2024 was “Artificial Intelligence (AI) in Business Informatics: Opportunities and Challenges”. The 15 full papers and 1 short paper included in these proceedings were carefully reviewed and selected from 43 submissions. They cover different aspects of the discipline and are organized in sections on AI opportunities and challenges; AI applications and use cases in business; business intelligence; business and information systems development; and knowledge and traceability management.

The AI enabled enterprise uses technology to continuously learn by monitoring its behavior and the environment as well as external knowledge sources in order to automate the decision-making and decision-implementation processes leading to continuous improvement over time. This book discusses the key challenges that organizations need to overcome in achieving an AI enabled enterprise: the role of digital twins in evidence-backed design, enterprise cartography that goes far beyond process mining, decision-making in the face of uncertainty, software architecture for continuous adaptation, democratized knowledge-guided software development enabling coordinated design, low code versus no code, and coherent design. For each challenge, the book proposes a line of attack along with the associated enabling technology and illustrates the same through a near real world use case.

This book constitutes the refereed proceedings of the 12th Enterprise Engineering Working Conference on Advances in Enterprise Engineering XVI, EEWC 2022, held in Leusden, The Netherlands, November 2–3, 2022. EEWC aims at addressing the challenges that modern and complex enterprises are facing in a rapidly changing world. The participants of the working conference share a belief that dealing with these challenges requires rigorous and scientific solutions, focusing on the design and engineering of enterprises. The goal of EEWC is to stimulate interaction between the different stakeholders, scientists as well as practitioners, interested in making Enterprise Engineering a reality. The 4 full papers and 2 short papers included in this book were carefully reviewed and selected from 13 submissions. In addition, there are 2 invited papers from keynote presentations. They were organized in topical sections as follows: Invited Papers from Keynote Presentations and Presented Papers.

The main aim of this book is to introduce a group of models and modelling of information and knowledge comprehensibly. Such models and the processes for how to create them help to improve the skills to analyse and structure thoughts and ideas, to become more precise, to gain a deeper understanding of the matter being modelled, and to assist with specific tasks where modelling helps, such as reading comprehension and summarisation of text. The book draws ideas and transferrable approaches from the plethora of types of models and the methods, techniques, tools, procedures, and methodologies to create them in computer science. This book covers five principal declarative modelling approaches to model information and knowledge for different, yet related, purposes. It starts with entry-level mind mapping, to proceed to biological models and diagrams, onward to conceptual data models in software development, and from there to ontologies in artificial intelligence and all the way toontology in philosophy. Each successive chapter about a type of model solves limitations of the preceding one and turns up the analytical skills a notch. These what-and-how for each type of model is followed by an integrative chapter that ties them together, comparing their strengths and key characteristics, ethics in modelling, and how to design a modelling language. In so doing, we'll address key questions such as: what type of models are there? How do you build one? What can you do with a model? Which type of model is best for what purpose? Why do all that modelling? The intended audience for this book is professionals, students, and academics in disciplines where systematic information modelling and knowledge representation is much less common than in computing, such as in commerce, biology, law, and humanities. And if a computer science student or a software developer needs a quick refresher on conceptual data models or a short solid overview of ontologies, then this bookwill serve them well.

This book constitutes the proceedings of the 22nd International Conference on Perspectives in Business Informatics Research, BIR 2023, which took place in Ascoli Piceno, Italy, in September 2023. The 20 full and 4 short papers included in these proceedings were carefully reviewed and selected from 57 submissions. They cover different aspects of the discipline and are organized in sections on applied business informatics, ICT governance and management, AI applications and use cases in business, business and IS development, and new trends in data governance.

This book constitutes the refereed proceedings of the 12h International Symposium on Business Modeling and Software Design, BMSD 2022, which took place in Fribourg, Switzerland, in June 2022.The 12 full and 9 short papers included in this book were carefully reviewed and selected from a total of 56 submissions. BMSD is a leading international forum that brings together researchers and practitioners interested in business modeling and its relation to software design. Particular areas of interest are: Business Processes and Enterprise Engineering; Business Models and Requirements; Business Models and Services; Business Models and Software; Information Systems Architectures and Paradigms; Data Aspects in Business Modeling and Software Development; Blockchain-Based Business Models and Information Systems; IoT and Implications for Enterprise Information Systems. Each year, a special theme is chosen, for making presentations and discussions more focused.The BMSD 2022 theme is: Information Systems Engineering and Trust.

This book constitutes the proceedings of the 15th IFIP Working Conference on the Practice of Enterprise Modeling, PoEM 2022, which took place in London, UK, during November 23-25, 2022. PoEM offers a forum for sharing experiences and knowledge between the academic community and practitioners from industry and the public sector. This year the theme of the conference is Enterprise Modeling and Model-based Development and Engineering. The 15 full papers presented in this volume were carefully reviewed and selected from a total of 45 submissions. They were organized in topical sections as follows: models in information system development; modeling enterprise architectures; modeling capabilities and ecosystems; DSML and meta-modeling; and participatory modeling.

This book constitutes the proceedings of the 19th International Conference on Perspectives in Business Informatics Research, BIR 2020. The conference was initially planned to be held in Vienna, Austria, during September 2020. Due to the COVID-19 pandemic it was postponed to be held together with BIR 2021. The 14 papers presented in this volume were carefully reviewed and selected from 48 submissions. The papers were organized in topical sections as follows: Digital Transformation and Technology Acceptance; Multi-perspective Enterprise Models and Frameworks; Supporting Information Systems Development; Literature and Conceptual Analysis; and Value Creation and Value Management.

This book constitutes revised papers from the twelve International Workshops held at the 17th International Conference on Business Process Management, BPM 2019, in Vienna, Austria, in September 2019:The third International Workshop on Artificial Intelligence for Business Process Management (AI4BPM)The third International Workshop on Business Processes Meet Internet-of-Things (BP-Meet-IoT)The 15th International Workshop on Business Process Intelligence (BPI)The first International Workshop on Business Process Management in the era of Digital Innovation and Transformation (BPMinDIT)The 12th International Workshop on Social and Human Aspects of Business Process Management (BPMS2)The 7th International Workshop on Declarative, Decision and Hybrid approaches to processes (DEC2H)The second International Workshop on Methods for Interpretation of Industrial Event Logs (MIEL)The first International Workshop on Process Management in Digital Production (PM-DiPro)The second International Workshop on Process-Oriented Data Science for Healthcare (PODS4H)The fourth International Workshop on Process Querying (PQ)The second International Workshop on Security and Privacy-enhanced Business Process Management (SPBP)The first International Workshop on the Value and Quality of Enterprise Modelling (VEnMo)Each of the workshops discussed research still in progress and focused on aspects of business process management, either a particular technical aspect or a particular application domain. These proceedings present the work that was discussed during the workshops.

This book constitutes the refereed proceedings of the 9th International Symposium on Business Modeling and Software Design, BMSD 2019, held in Lisbon, Portugal, in July 2019. It contains 12 full and 11 short papers. BMSD is a leading international forum that brings together researchers and practitioners interested in business modeling and its relation to software design. Particular areas of interest are: Business Processes and Enterprise Engineering; Business Models and Requirements; Business Models and Services; Business Models and Software; Information Systems Architectures and Paradigms; Data Aspects in Business Modeling and Software Development; Blockchain-Based Business Models and Information Systems; IoT and Implications for Enterprise Information Systems. The theme of BMSD 2019 was: REFLECTING HUMAN AUTHORITY AND RESPONSIBILITY IN ENTERPRISE MODELS AND SOFTWARE SPECIFICATIONS.

This open access Pivot demonstrates how a variety of technologies act as innovation catalysts within the banking and financial services sector. Traditional banks and financial services are under increasing competition from global IT companies such as Google, Apple, Amazon and PayPal whilst facing pressure from investors to reduce costs, increase agility and improve customer retention. Technologies such as blockchain, cloud computing, mobile technologies, big data analytics and social media therefore have perhaps more potential in this industry and area of business than any other. This book defines a fintech ecosystem for the 21st century, providing a state-of-the art review of current literature, suggesting avenues for new research and offering perspectives from business, technology and industry.

This book constitutes the proceedings of two events held at the CAiSE conference and relating to the areas of enterprise, business process and information systems modeling: The 20th International Conference on Business Process Modeling, Development and Support, BPMDS 2019, and the 24th International Conference on Evaluation and Modeling Methods for Systems Analysis and Development, EMMSAD 2019. The conferences took place in Rome, Italy, in June 2019. The 7 full and 2 short papers accepted for BPMDS were carefully reviewed and selected from a total of 20 submissions; for EMMSAD 15 full papers were accepted from 38 submissions. The papers were organized in topical sections named as follows: BPMDS: large and complex business process modeling and development; execution and understandability of declarative process models; novel approaches in enterprise modeling; transformative business process modeling, development, and support. EMMSAD: foundations of modeling and method engineering; enterprise process and capability modeling; information systems and requirements modeling; domain-specific and ontology modeling; and evaluation of modeling approaches.

As the first to focus on the issue of Data Warehouse Requirements Engineering, this book introduces a model-driven requirements process used to identify requirements granules and incrementally develop data warehouse fragments. In addition, it presents an approach to the pair-wise integration of requirements granules for consolidating multiple data warehouse fragments. The process is systematic and does away with the fuzziness associated with existing techniques. Thus, consolidation is treated as a requirements engineering issue.The notion of a decision occupies a central position in the decision-based approach. On one hand, information relevant to a decision must be elicited from stakeholders; modeled; and transformed into multi-dimensional form. On the other, decisions themselves are to be obtained from decision applications. For the former, the authors introduce a suite of information elicitation techniques specific to data warehousing. This information is subsequently converted into multi-dimensional form. For the latter, not only are decisions obtained from decision applications for managing operational businesses, but also from applications for formulating business policies and for defining rules for enforcing policies, respectively. In this context, the book presents a broad range of models, tools and techniques. For readers from academia, the book identifies the scientific/technological problems it addresses and provides cogent arguments for the proposed solutions; for readers from industry, it presents an approach for ensuring that the product meets its requirements while ensuring low lead times in delivery.

This volume constitutes the proceedings of the 11th IFIP WG 8.1 Conference on the Practice of Enterprise Modeling held in October/November 12018 in Vienna, Austria. The conference was created by the International Federation for Information Processing (IFIP) Working Group 8.1 to offer a forum for knowledge transfer and experience sharing between the academic and practitioner communities.The 21 full papers and 5 short papers accepted were carefully reviewed and selected from 64 submissions. They are grouped by the following topics: business process modeling, model derivation; collaboration modeling; reviews and analyses of modeling methods; semantics and reasoning, experience reports; and teaching challenges.

This book constitutes the refereed proceedings of the 13th International Workshop on Enterprise and Organizational Modeling and Simulation, EOMAS 2017, held in Essen, Germany, in June 2017. The main focus of EOMAS is on the role, importance, and application of modeling and simulation within the extended organizational and enterprise context. The 12 full papers presented in this volume were carefully reviewed and selected from 26 submissions. They were organized in topical sections on formal methods, conceptual modeling, and enterprise engineering.

Lankhorst and his co‑authors present ArchiMate® 3.0, enterprise modelling language that captures the complexity of architectural domains and their relations and allows the construction of integrated enterprise architecture models. They provide architects with concrete instruments that improve their architectural practice. As this is not enough, they additionally present techniques and heuristics for communicating with all relevant stakeholders about these architectures. Since an architecture model is useful not only for providing insight into the current or future situation but can also be used to evaluate the transition from ‘as‑is'to ‘to‑be', the authors also describe analysis methods for assessing both the qualitative impact of changes to an architecture and the quantitative aspects of architectures, such as performance and cost issues.The modelling language presented has been proven in practice in many real‑life case studies and has been adopted by The Open Group as an international standard. So this book is an ideal companion for enterprise IT or business architects in industry as well as for computer or management science students studying the field of enterprise architecture.This fourth edition of the book has been completely reworked to be compatible with ArchiMate® 3.0, and it includes a new chapter relating this new version to other standards. New sections on capability analysis, risk analysis, and business architecture in general have also been introduced.

This book constitutes revised and peer reviewed contributions from the Research part of the ERP Future 2016 conference held in Hagenberg, Austria, in November 2016. The ERP Future Research conference is set up as a platform for scientific discussion on enterprise resource planning (ERP) systems, business intelligence (BI) systems, business process management (BPM) systems and information technology systems. The conference acts as a discussion and communication platform for business and technological topics covering ERP systems. The 7 full and 5 short papers presented in this volume were carefully reviewed and selected from 29 submissions. They were organized in the following topical sections: introduction of enterprise systems; business processes; production processes; and IT-trends.

This book discusses the effective use of modern ICT solutions for business needs, including the efficient use of IT resources, decision support systems, business intelligence, data mining and advanced data processing algorithms, as well as the processing of large datasets (inter alia social networking such as Twitter and Facebook, etc.). The ability to generate, record and process qualitative and quantitative data, including in the area of big data, the Internet of Things (IoT) and cloud computing offers a real prospect of significant improvements for business, as well as the operation of a company within Industry 4.0. The book presents new ideas, approaches, solutions and algorithms in the area of knowledge representation, management and processing, quantitative and qualitative data processing (including sentiment analysis), problems of simulation performance, and the use of advanced signal processing to increase the speed of computation. The solutions presented are also aimed at theeffective use of business process modeling and notation (BPMN), business process semantization and investment project portfolio selection. It is a valuable resource for researchers, data analysts, entrepreneurs and IT professionals alike, and the research findings presented make it possible to reduce costs, increase the accuracy of investment, optimize resources and streamline operations and marketing.

This book constitutes the proceedings of the 15th International Conference on Perspectives in Business Informatics Research, BIR 2016, held in Prague, Czech Republic, in September 2016. Overall, 61 submissions from 16 countries were rigorously reviewed by 42 members of the program committee representing 21 countries. The selected 21 full papers and 3 short papers are included in this volume together with 2 abstracts of invited talks. This year again, the papers presented at the conference cover many important aspects of the development, use, and application of management information systems. The papers have been organized in topical sections on Business Processes and Enterprise Modeling; Information Systems Development; Information Systems Management; Learning and Capability; and Data Analysis.

This book constitutes the refereed proceedings of the 16th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2015, held in Albi, France, in October 2015. The 61 revised papers were carefully selected from 126 submissions. They provide a comprehensive overview of identified challenges and recent advances in various collaborative network (CN) domains and their applications, with a strong focus on the following areas: risks in collaborative networks; agility and resilience in collaborative networks; collaboration frameworks; logistics and transportation; innovation networks; governance in collaborative networks; collaborative communities; information and assets sharing; business processes; performance and optimization; and network formation.

This volume constitutes the proceedings of the 8th IFIP WG 8.1 Conference on the Practice of Enterprise Modeling held in November 2015 in Valencia, Spain. The PoEM conference series started in 2008 and aims to provide a forum sharing knowledge and experiences between the academic community and practitioners from industry and the public sector. The 23 short papers accepted were carefully reviewed and selected from 72 submissions and are organized in eight sections on Evolving Enterprises, Securing Enterprises, Making Empirical Studies, Investigating Enterprise Methods, Acquiring User Information, Managing Risks and Threats, Engineering Methods, and Making Decisions in Enterprises.

This book contains the extended and revised versions of selected papers from the 4th International Symposium on Business Modeling and Software Design, BMSD 2014, held in Luxembourg, Luxembourg, in June 2014. The symposium was organized and sponsored by the Interdisciplinary Institute for Collaboration and Research on Enterprise Systems and Technology (IICREST), in collaboration with the Public Research Centre Henri Tudor (TUDOR). Cooperating organizations were the Dutch Research School for Information and Knowledge Systems (SIKS), Aristotle University of Thessaloniki (AUTH), the UTwente Center for Telematics and Information Technology (CTIT), and AMAKOTA Ltd.The 37 papers presented at BMSD 2014 were selected from 52 submissions. The seven papers published in this book were carefully reviewed, selected, revised, and extended from the presented papers. The selection considers a large number of BMSD-relevant research topics: from modeling and simulation-related subjects, such as declarative business rules, business (process) modeling, business process simulation, and information systems modeling, through architectures-related areas, such as impact analysis with regard to enterprise architectures and architectural principles for service cloud applications, to topics touching upon quality-of-service-aware service systems.

This book constitutes the revised selected papers of the 12th International Conference on Service-Oriented Computing, ICSOC 2014, held in Paris, France, in November 2014. The conference hosted the following seven workshops: 10th International Workshop in Engineering Service-Oriented Applications, WESOA 2014; First Workshop on Resource Management in Service-Oriented Computing, RMSOC 2014; First International Workshop on Knowledge Aware Service Oriented Applications, Performance Assessment and Auditing in Service Computing, KASA 2014; Workshop on Intelligent Service Clouds, ISC 2014; Third International Workshop on Self-Managing Pervasive Service Systems, SeMaPS 2014; First International Workshop on Formal Modeling and Verification of Service-Based Systems, FOR-MOVES 2014; 4th International Workshop on Cloud Computing and Scientific Applications, CCSA 2014. The papers included in this volume were carefully reviewed and selected from numerous submissions. They address various topics in the service-oriented computing domain and its emerging applications.

This book shows how business process management (BPM), as a management discipline at the intersection of IT and Business, can help organizations to master digital innovations and transformations. At the same time, it discusses how BPM needs to be further developed to successfully act as a driver for innovation in a digital world. In recent decades, BPM has proven extremely successful in managing both continuous and radical improvements in many sectors and business areas. While the digital age brings tremendous new opportunities, it also brings the specific challenge of correctly positioning and scoping BPM in organizations. This book shows how to leverage BPM to drive business innovation in the digital age. It brings together the views of the world's leading experts on BPM and also presents a number of practical cases. It addresses mangers as well as academics who share an interest in digital innovation and business process management. The book covers topics such as BPM and big data, BPM and the Internet of Things, and BPM and social media. While these technological and methodological aspects are key to BPM, process experts are also aware that further nontechnical organizational capabilities are required for successful innovation. The ideas presented in this book have helped us a lot while implementing process innovations in our global Logistics Service Center.Joachim Gantner, Director IT Services, Swarovski AGManaging Processes – everyone talks about it, very few really know how to make it work in today's agile and competitive world. It is good to see so many leadingexperts taking on the challenge in this book.Cornelius Clauser, Chief Process Officer, SAP SEThis book provides worthwhile readings on new developments in advanced process analytics and process modelling including practical applications – food for thought how to succeed in the digital age.Ralf Diekmann, Head of Business Excellence, Hilti AGThis book is as an important step towards process innovation systems. I very much like to congratulate the editors and authors for presenting such an impressive scope of ideas for how to address the challenging, but very rewarding marriage of BPM and innovation.Professor Michael Rosemann, Queensland University of Technology

This book constitutes the proceedings of the 6th International IFIP Working Conference on Enterprise Interoperability, IWEI 2015, held in Nîmes, France, in May 2015. The event was organized by the IFIP Working Group 5.8 on Enterprise Interoperability in co-operation with INTEROP-VLab and PGSO (Pole Grand Sud Ouest) from INTEROP-Vlab. The theme for IWEI 2015 was “From Enterprise Interoperability Modelling and Analysis to Enterprise Interoperability Engineering.”The nine full, four short, and two industrial papers presented in this volume were carefully selected from 20 submissions. The selection was based on a thorough review process, in which each paper was reviewed by at least three experts in the field. The papers are representative of the current research activities in the area of enterprise interoperability. They cover a wide spectrum of enterprise interoperability issues, including foundational theories, frameworks, architectures, methods and guidelines, and applications and case studies.

This book contains the refereed proceedings of the 16th International Conference on Business Process Modeling, Development and Support, BPMDS 2015, and the 20th International Conference on Exploring Modeling Methods for Systems Analysis and Design, EMMSAD 2015, held together with the 27th International Conference on Advanced Information Systems Engineering (CAiSE 2015) in Stockholm, Sweden, in June 2015.The 17 full papers accepted for BPMDS were selected from 43 submissions and cover a wide spectrum of issues related to business process development, modeling, and support. They are grouped into topical sections on enabling value creation, human-centric paradigms, mining for processes, declarative approaches, understanding and sharing, quality and security issues, and new areas for BPMDS.The 12 full and three short papers accepted for EMMSAD were chosen from 33 submissions and focus on exploring, evaluating, and enhancing modeling methods and methodologies for the analysis and design of information systems, enterprises, and business processes. They are grouped into topical sections on fundamental issues in modeling, requirements and regulations, enterprise and software ecosystem modeling, information and process model quality, meta-modeling and domain-specific modeling and model composition, modeling of architecture and design, and novel applications of modeling.

This book constitutes the refereed proceedings of the 15th IFIP WG 8.1 International Conference on Informatics and Semiotics in Organisations, ICISO 2014, held in Shanghai, China, in May 2014. The 39 revised papers presented at the main conference were carefully reviewed and selected from 88 submissions. Additionally, 10 papers were selected for presentation at two workshops held in the framework of ICISO 2014. The papers have been organized in the following topical sections: organizational semiotics: theory and concepts; organizational semiotics and applications; finance and service science; enterprise architecture; modelling and simulation and decision making and knowledge management. The last two sections contain papers from the Workshop on e-Health, the New Frontier of Service Science Innovation and the International Workshop on Information Engineering and Management.

Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational performance but is also used to ensure the conformance of corporate activities. This Handbook presents in two volumes the contemporary body of knowledge as articulated by the world's leading BPM thought leaders. This second volume focuses on the managerial and organizational challenges of BPM such as strategic and cultural alignment, governance and the education of BPM stakeholders. As such, this book provides concepts and methodologies for the integration of BPM. Each chapter has been contributed by leading international experts. Selected case studies complement their views and lead to a summary of BPM expertise that is unique in its coverage of the most critical success factors of BPM.The second edition of this handbook has been significantly revised and extended. Each chapter has been updated to reflect the most current developments. This includes in particular new technologies such as in-memory data and process management, social media and networks. A further focus of this revised and extended edition is on the actual deployment of the proposed theoretical concepts. This volume includes a number of entire new chapters from some of the world's leading experts in the domain of BPM.

Futurists and scientists alike profess the coming of a new era in the history – the knowledge era. The notion of knowledge is as old as humans'self-consciousness, but new challenges appear. The meaning of the word “knowledge” is changing from cognitive notion to a technical term denoting a structured economic resource to be actively managed.This contributed volume is a result of vivid and extremely valuable discussions held at 3rd International Workshop on Advances in Business ICT (ABICT) in Wrocław, Poland, September 9-12, 2012. The workshop focused on Advances in Business ICT approached from a multidisciplinary perspective. It provided an international forum for scientists/experts from academia and industry to discuss and exchange current results, applications, new ideas of ongoing research and experience on all aspects of Business Intelligence. ABICT has also been an opportunity to demonstrate different ideas and tools for developing and supporting organizational creativity, as well as advances in decision support systems.This book is of interest to researchers, widely understood business, public sector and IT professionals.

This book constitutes the proceedings of the 4th Enterprise Engineering Working Conference (EEWC), held in Funchal, Madeira Island, Portugal, during May 5-8, 2014. EEWC aims at addressing the challenges that modern and complex enterprises are facing in a rapidly changing world. The participants of the working conference share a belief that dealing with these challenges requires rigorous and scientific solutions, focusing on the design and engineering of enterprises. The goal of EEWC is to stimulate interaction between the different stakeholders, scientists, as well as practitioners, interested in making enterprise engineering a reality.The 13 papers presented were carefully reviewed and selected for inclusion in the book. EEWC 2014 had 42 submissions and accepted 13 for publication. The topics of the presented papers allowed for active participation in interesting discussions and exchange of ideas and stimulated future cooperation among the participants. This made EEWC a real “working conference” contributing to the further development of enterprise engineering as a mature discipline. Topics covered include: enterprise engineering in general, the DEMO methodology, the REA ontology, financial applications, business processes management and enterprise simulation.

This book constitutes the refereed conference proceedings of the 12th International Conference on Service-Oriented Computing, ICSOC 2014, held in Paris, France, in November 2014. The 25 full and 26 short papers presented were carefully reviewed and selected from 180 submissions. The papers are organized in topical sections on business process management; service composition and discovery; service design, description and evolution; cloud and business service management; ensuring composition properties; quality of service; semantic web services; service management; cloud service management; business service management; trust; service design and description.

This book constitutes the proceedings of the 10th International Workshop on Enterprise and Organizational Modeling and Simulation, EOMAS 2014, held in conjunction with CAiSE 2014 in Thessaloniki, Greece, in June 2014. Tools and methods for modeling and simulation are widely used in enterprise engineering, organizational studies, and business process management. In monitoring and evaluating business processes and the interactions of actors in a realistic environment, modeling and simulation have proven to be both powerful, efficient, and economic, especially if complemented by animation and gaming elements. The 12 contributions in this volume were carefully reviewed and selected from 22 submissions. They explore the above topics, address the underlying challenges, find and improve solutions, and show the application of modeling and simulation in the domains of enterprises, their organizations and underlying business processes.

Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational performance but is also used to ensure the conformance of corporate activities. This Handbook presents in two volumes the contemporary body of knowledge as articulated by the world's leading BPM thought leaders. This first volume focuses on arriving at a sound definition of BPM approaches and examines BPM methods and process-aware information systems. As such, it provides guidance for the integration of BPM into corporate methodologies and information systems. Each chapter has been contributed by leading international experts. Selected case studies complement their views and lead to a summary of BPM expertise that is unique in its coverage of the most critical success factors of BPM. The second edition of this handbook has been significantly revised and extended. Each chapter has been updated to reflect the most current developments. This includes in particular new technologies such as in-memory data and process management, social media and networks. A further focus of this revised and extended edition is on the actual deployment of the proposed theoretical concepts. This volume includes a number of entire new chapters from some of the world's leading experts in the domain of BPM.

In 2007 INTEROP-VLab defined Enterprise Interoperability as “the ability of an enterprise system or application to interact with others at a low cost with a flexible approach”. Enterprise Interoperability VI brings together a peer reviewed selection of over 40 papers, ranging from academic research through case studies to industrial and administrative experience of interoperability. It shows how, in a scenario of globalised markets, the capacity to cooperate with other firms efficiently becomes essential in order to remain in the market in an economically, socially and environmentally cost-effective manner, and that the most innovative enterprises are beginning to redesign their business model to become interoperable. This goal of interoperability is vital, not only from the perspective of the individual enterprise but also in the new business structures that are now emerging, such as supply chains, virtual enterprises, interconnected organisations or extended enterprises, as well as in mergers and acquisitions. Establishing efficient and relevant collaborative situations requires managing interoperability from a dynamic perspective: a relevant and efficient collaboration of organizations might require adaptation to remain in line with potentially changing objectives, evolving resources, and unexpected events, for example. Many of the papers contained in this, the seventh volume of Proceedings of the I-ESA Conferences have examples and illustrations calculated to deepen understanding and generate new ideas. The I-ESA'14 Conference is jointly organised by Ecole des Mines Albi-Carmaux, on behalf of PGSO, and the European Virtual Laboratory for Enterprise Interoperability (INTEROP-VLab) and supported by the International Federation for Information Processing (IFIP). A concise reference to the state of the art in systems interoperability, Enterprise Interoperability VI will be of great value to engineers and computer scientists working in manufacturing andother process industries and to software engineers and electronic and manufacturing engineers working in the academic environment.

This book constitutes the refereed proceedings of workshops, held at the 32nd International Conference on Conceptual Modeling, ER 2013, in Hong Kong, China in November 2013. The 30 revised full papers were carefully reviewed and selected out of 57 submissions. The papers are organized in sections related to the individual workshops: LSAWM, Legal and Social Aspects in Web Modeling; MoBiD, 1st International Workshop on Modeling and Management of Big Data; RIGiM, 5th International Workshop on Requirements, Intentions and Goals in Conceptual Modeling; SeCoGIS, 7th International Workshop on Semantic and Conceptual Issues in Geographic Information Systems; WISM, 10th International Workshop on Web Information Systems Modeling; DaSeM, Data Mining and Semantic Computing for Object Modeling; SCME, 1st Symposium on Conceptual Modeling Education; and PhD Symposium. Continuing the ER tradition, the ER 2013 workshops provided researchers, students, and industry professionals with a forum to present and discuss emerging, cutting-edge topics related to conceptual modeling and its applications.

This book constitutes the refereed proceedings of the five workshops that were organized in conjunction with the International Conference on Business Information Systems, BIS 2014, which took place in Larnaca, Cyprus, in May 2014. The 27 papers in this volume were carefully reviewed and selected from 53 submissions and were revised and extended after the event. The workshop topics covered applications and economics of knowledge-based technologies (AKTB), business and IT alignment (BITA), digital currencies (DC), modern applications of business information systems (MODAPP), and tools for setting up and running a business in cloud computing (TSRB). In addition a keynote paper is included in this book.

This book constitutes the proceedings of the 13th International Conference on Perspectives in Business Informatics Research, BIR 2014, held in Lund, Sweden, in September 2014. Overall, 71 submissions were rigorously reviewed by 55 members of the Program Committee representing 22 countries. As a result, 27 full papers have been selected for publication in this volume. The papers cover many aspects of business information research and have been organized in topical sections on: business, people, and systems; business and information systems development; and contextualized evaluation of business informatics.

Enterprise modeling (EM) methods and techniques are indispensable for understanding the present situation of an enterprise and for preparing for its future – particularly in times of continuous organizational change, an increasing pace of innovation, new market challenges or technology advances.The authors combine a detailed description of the 4EM methodology with their concrete experience gathered in projects. Their book addresses the modeling procedure, modeling language and modeling practices in a uniquely integrated approach. It provides practical advice on common challenges faced by enterprises and offers a flexible EM method suitable for tackling those challenges. Much of the work presented stems from actual research projects and has been validated with scientific methods. The 4EM methodology has proven its practical value in a large number of successful development and/or change management projects in industry and the public sector.The book was written for anyone who wants to learn more about EM, with a specific focus on how to do it in practice and/or how to teach it. Its main target audience thus includes instructors in the field of EM or business information systems, students in Information Systems or Business Administration, and practitioners working in enterprise or change management. The authors describe a clear reading path for each of these audiences and complement the work with a set of slides and further teaching material available under www.4em-method.com.

This book contains the refereed proceedings of the 13th International Conference on Business Process Modeling, Development and Support (BPMDS 2012) and the 17th International Conference on Exploring Modeling Methods for Systems Analysis and Design (EMMSAD 2012), held together with the 24th International Conference on Advanced Information Systems Engineering (CAiSE 2012) in Gdańsk, Poland, in June 2012.The 17 papers accepted for BPMDS were selected from 48 submissions and cover a wide spectrum of issues related to business process development, modeling, and support. They are grouped into sections on business process in the cloud, advanced BPM in an organizational context, similarity, variations and configuration, BPM and requirements engineering, humans and business process models, and BPM technologies using computational methods.The 13 papers accepted for EMMSAD were chosen from 28 submissions and focus on exploring, evaluating, and enhancing current information modeling methods and methodologies. They are grouped in sections on modeling of enterprise architecture, modeling facts and rules, business process modeling, modeling of non-functional requirements, safety modeling and analysis, quality of models and modeling languages, and supporting the learning of conceptual modeling.

This book constitutes the thoroughly refereed proceedings of eight international workshops held in Valencia, Spain, in conjunction with the 25th International Conference on Advanced Information Systems Engineering, CAiSE 2013, in June 2013. The 36 full and 12 short papers have undertaken a high-quality and selective acceptance policy, resulting in acceptance rates of up to 50% for full research papers. The eight workshops were Approaches for Enterprise Engineering Research (AppEER), International Workshop on BUSiness/IT ALignment and Interoperability (BUSITAL), International Workshop on Cognitive Aspects of Information Systems Engineering (COGNISE), Workshop on Human-Centric Information Systems (HC-IS), Next Generation Enterprise and Business Innovation Systems (NGEBIS), International Workshop on Ontologies and Conceptual Modeling (OntoCom), International Workshop on Variability Support in Information Systems (VarIS), International Workshop on Information Systems Security Engineering(WISSE).

To large organizations, business intelligence (BI) promises the capability of collecting and analyzing internal and external data to generate knowledge and value, thus providing decision support at the strategic, tactical, and operational levels. BI is now impacted by the “Big Data” phenomena and the evolution of society and users. In particular, BI applications must cope with additional heterogeneous (often Web-based) sources, e.g., from social networks, blogs, competitors', suppliers', or distributors'data, governmental or NGO-based analysis and papers, or from research publications. In addition, they must be able to provide their results also on mobile devices, taking into account location-based or time-based environmental data.The lectures held at the Second European Business Intelligence Summer School (eBISS), which are presented here in an extended and refined format, cover not only established BI and BPM technologies, but extend into innovative aspects that are important in this new environment and for novel applications, e.g., machine learning, logic networks, graph mining, business semantics, large-scale data management and analysis, and multicriteria and collaborative decision making.Combining papers by leading researchers in the field, this volume equips the reader with the state-of-the-art background necessary for creating the future of BI. It also provides the reader with an excellent basis and many pointers for further research in this growing field.

Use Best Practice Patterns to Understand and Architect Manageable, Efficient Information Supply Chains That Help You Leverage All Your Data and Knowledge In the era of “Big Data,” information pervades every aspect of the organization. Therefore, architecting and managing it is a multi-disciplinary task. Now, two pioneering IBM® architects present proven architecture patterns that fully reflect this reality. Using their pattern language, you can accurately characterize the information issues associated with your own systems, and design solutions that succeed over both the short- and long-term. Building on the analogy of a supply chain, Mandy Chessell and Harald C. Smith explain how information can be transformed, enriched, reconciled, redistributed, and utilized in even the most complex environments. Through a realistic, end-to-end case study, they help you blend overlapping information management, SOA, and BPM technologies that are often viewed as competitive. Using this book's patterns, you can integrate all levels of your architecture–from holistic, enterprise, system-level views down to low-level design elements. You can fully address key non-functional requirements such as the amount, quality, and pace of incoming data. Above all, you can create an IT landscape that is coherent, interconnected, efficient, effective, and manageable. Coverage Includes Understanding how a pattern language can help you address key information management challenges Defining information strategy and governance for organizations and users Creating orderly information flows you can reuse and synchronize as needed Managing information structure, meaning, and lifecycles Providing for efficient information access and storage when deploying new IT capabilities Moving information efficiently and reliably to support your processes Determining how information should be processed and maintained Improving quality and accessibility, and supporting higher-value analytics Protecting information via validation, transformation, enrichment, correction, security, and monitoring Planning new information management projects in the context of your existing IT resources

This book constitutes the thoroughly refereed proceedings of the First International Symposium on Data-Driven Process Discovery and Analysis held in Campione d'Italia, Italy, in June/July 2011. The 11 revised full papers were carefully selected from 31 submissions. In addition to the thorough review process, the lively discussions at the event itself also helped the authors to improve their papers and to foster interesting extensions. The selected papers cover a wide range of topics spanning from theoretical issues related to process representation to practical experience in process discovery and analysis.

This book is an impressive survey of our collective and cumulative understanding of the evolution of digital communication systems and the Internet. Whilst the information societies of the twenty-first century will develop ever more sophisticated technologies, the Internet is now a familiar and pervasive part of the world in which we live, work, and communicate. As such it is important to take stock of some fundamental questions - whether, for example, it contributes to progress, social cohesion, democracy, and growth - and at the same time to review the rich and varied theories and perspectives developed by thinkers in a range of disciplines over the last fifty years or more. In this remarkably comprehensive but concise and useful book, Robin Mansell summarizes key debates, and reviews the contributions of major thinkers in communication systems, economics, politics, sociology, psychology, and systems theory - from Norbert Wiener to Brian Arthur and Manuel Castells, and from Gregory Bateson to William Davidow and Sherry Turkle. This is an interdisciplinary and critical analysis of the way we experience the Internet in front of the screen, and of the developments behind the screen, all of which have implications for privacy,security, intellectual property rights, and the overall governance of the Internet. The author presents fairly the ideas of the celebrants and the sceptics, and reminds us of the continuing need for careful, critical, and informed analysis of the paradoxes and challenges of the Internet, offering her own views on how we might move to greater empowerment, and suggesting policy measures and governance approaches that go beyond those commonly debated. This concise book will be essential reading for anyone who wants to understand the challenges the Internet presents in the twenty-first century, and the debates and research that can inform that understanding.

This book contains the refereed proceedings of the 14th International Conference on Business Information Systems, BIS 2011, held in Poznań, Poland, in June 2011. The 25 revised full papers were carefully reviewed and selected from 57 submissions. Following this year's conference theme of'Towards Flexible, Personalized and Adaptive Business Applications,'the contributions were grouped into eight sections on business rules, business process verification, business process variants and composition, business process improvement, data modeling and integration, Internet science, modern enterprises, and specific business information systems issues.

​This book undertakes to marry the concepts of'Concept Mapping'with a'Design Thinking'approach in the context of business analysis. While in the past a lot of attention has been paid to the business process side, this book now focusses information quality and valuation, master data and hierarchy management, business rules automation and business semantics as examples for business innovation opportunities. The book shows how to take'Business Concept Maps'further as information models for new IT paradigms. In a way this books redefines and extends business analysis towards solutions that can be described as business synthesis or business development. Business modellers, analysts and controllers, as well as enterprise information architects, will benefit from the intuitive modelling and designing approach presented in this book. The pragmatic and agile methods presented can be directly applied to improve the way organizations manage their business concepts and their relationships.'This book is a great contribution to the information management community. It combines a theoretical foundation with practical methods for dealing with important problems. This is rare and very useful. Conceptual models that communicate business reality effectively require some degree of creative imagination. As such, they combine the results of business analysis with communication design, as is extensively covered in this book.'Dr. Malcolm Chisholm, President at AskGet.com Inc. “Truly understanding business requirements has always been a major stumbling block in business intelligence (BI) projects. In this book, Thomas Frisendal introduces a powerful technique—business concept mapping—that creates a virtual mind-meld between business users and business analysts. Frisendal does a wonderful explaining and demonstrating how this tool can improve the outcome of BI and other development projects.'Wayne Eckerson, executive director,BI Leadership Forum

This book constitutes the post conference proceedings of the 5th International IFIP Working Conference on Research and Practical Issues of Enterprise Information Systems (CONFENIS 2011), held in Aalborg, Denmark, October 16-18, 2011. The 12 papers presented in this volume were carefully reviewed and selected from 103 submissions. The papers are organized in four sections on conceptualizing enterprise information systems; emerging topics in enterprise information systems; enterprise information systems as a service; and new perspectives on enterprise information systems. These papers are complemented by two keynotes and a short summary of the co-located Workshop on Future Enterprise Information Systems using Lego Serious Games.

The Handbook of Service Description introduces an in-depth overview of service description efforts. The book also highlights the recent Unified Service Description Language (USDL) in detail and discusses its methods. The Handbook of Service Description is the normative scientific reference for the upcoming standardization of the Unified Service Description Language (USDL). Complete documentation is included. The Handbook of Service Description is designed for those working in the service science industry as a reference book. Advanced-level students focused on computer science, engineering and business will also find this book a valuable asset.

This book constitutes the proceedings of the 7th Mediterranean Conference on Information Systems, MCIS 2012, held in Guimaraes, Portugal, in September 2012. MCIS 2012 comprised theories, research, and practices based on knowledge management and innovations in organizations, society, and businesses. The 18 full papers presented in this volume were carefully reviewed and selected from 89 submissions. They are organized in topical sections on: emerging and innovative information systems, enterprise systems and enterprise engineering, Web 2.0 enabled business models, information quality management and data accuracy in innovative IS, and ICT applications in healthcare.

Economies around the globe have evolved into being largely service-oriented economies. Consumers no longer just want a printer or a car, they rather ask for a printing service or a mobility service. In addition, service-oriented organizations increasingly exploit new devices, technologies and infrastructures. Agility is the ability to deal with such changing requirements and environments. Agile ways of working embrace change as a positive force and harness it to the organization's competitive advantage.The approach described in this book focuses on the notion of a service as a piece of functionality that offers value to its customers. Instead of solely looking at agility in the context of system or software development, agility is approached in a broader context. The authors illustrate three kinds of agility that can be found in an agile enterprise: business, process and system agility. These three types of agility reinforce each other and establish the foundation for the agile enterprise. Architecture, patterns, models, and all of the best practices in system development contribute to agile service development and building agile applications.This book addresses two audiences. On the one hand, it aims at agile and architecture practitioners who are looking for more agile ways of working in designing and building business services or who are interested in extending and improving their agile methods by using models and model-based architectures. On the other hand, it addresses students of (enterprise) architecture and software development or service science courses, both in computer science and in business administration.