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This book is a guide on how to apply Human-Centered Design (HCD) practices to an Agile product development model that is used widely throughout industry and government, where it is applied primarily to software and technology development efforts. This has been an ongoing industry challenge due to the fact that HCD prioritizes time spent understanding the problems to be solved (time spent in the problem space), while Agile prioritizes a fast hypothesize-and-deliver model (time spent in the solution space). Organizations that attempt an Agile transformation abandon it either because it was too difficult or because it did not deliver the hoped-for results. At the same time, efforts to improve the design and experience of their products using Human-Centered Design have a tendency to fall short because it can be difficult to see the ROI of design efforts, even while companies like McKinsey document design-driven successes. What's more, a company that successfully adopts Agile often seems to have an even harder time implementing HCD and vice versa. This is particularly disappointing since Agile and HCD should be mutually supportive.In practice, Agile teams often bypass HCD efforts in favor of finishing their goals and thinking they are doing well, only to have their work product fail to meet the actual end user's needs. At first the team will become indignant. “We followed the expert guidance of our Product Owner, the ‘Voice of the Customer,'” they will say, followed by “but… it met all of the Acceptance Criteria, they should love it.” It's a failure of Agile that this type of sub-optimal delivery happens so regularly and predictably. The fact that team responses can be so accurately predicted in advance (by those who've seen this movie many times before) point to a process failure or inefficiency that is widespread and desperately needs to be addressed. Alternatively, teams will invest too heavily in up-front discovery efforts that slow down delivery to an unacceptable point, often while also failing to capture research-based findings in a way that matures the overall strategic product or portfolio understanding. The cost of misfiring goes far beyond a bad delivery or an angry customer. Decreased team morale drives poorer future performance (cost), turnover if left unchecked (more cost), and non-productive blame sessions that lead to degraded faith in the Agile product development model itself. This book identifies solutions based on successful methods of integrating HCD practices by phase into an ongoing agile delivery model, from the discovery through implementation and evaluation, including: key success factors for an HCD/Agile engagement approach, critical points of delivery, and strategies for integrating HCD into teams based on the existing design maturity of an organization or product team.

This award-winning and bestselling business handbook for digital transformation is now fully updated and expanded with the latest research and new case studies!“[The DevOps Handbook] remains a must-read for any organization seeking to scale up its IT capability and expand DevOps practices across multiple departments or lines of business.” —Mike Perrow, TechBeaconFor years, The DevOps Handbook has been the definitive guide for taking the successes laid out in the bestselling The Phoenix Project and applying them in any organization. Now, with this fully updated and expanded edition, it's time to take DevOps out of the IT department and apply it across the full business.Technology is now at the core of every company, no matter the business model or product. The theories and practices laid out in The DevOps Handbook are tools to be used by anyone from across the organization to create joy and succeed in the marketplace. The second edition features 15 new case studies, including stories from Adidas, American Airlines, Fannie Mae, Target, and the US Air Force. In addition, renowned researcher and coauthor of Accelerate, Dr. Nicole Forsgren, provides her insights through new and updated material and research. With over 100 pages of new content throughout the book, this expanded edition is a must read for anyone who works with technology.“[The DevOps Handbook is] a practical roadmap to improving IT in any organization. It's also the most valuable book on software development I've read in the past 10 years.” —Adam Hawkins, software developer and host of the podcast SmallBatches

This is a book for anyone intrigued by the complexities of digital leadership that require a capability to constantly balance the routines of everyday business with the ability to innovate.Finding the appropriate mix between the dichotomy stability—flexibility has been a delicate task that few, if any, corporations have properly managed to overcome. Why is that?This conundrum becomes acute as businesses embark on digital transformations, an often-painful venture highlighting the deficiencies of traditional management styles but also agile methodologies. They deliver results that are far below initial expectations, provide half-baked digital solutions where potential commercial gains are poorly captured and leveraged, and, far too often, not even identified.Mismatches between technologies, the man-machine (dis)connect, or organizational dysfunctionality are typically identified as root causes, but beneath them lurks a more scathing problem: an inadequate leadership. This inadequacy rests on a lack of holistic insights backed by well-rounded skills and sets of knowledge that are required to understand all aspects of a digital transformation, as well as its participants from employees to customers.Thus, what is needed is a modern take of the Renaissance Man.

The goal of this book is to explain and facilitate the journey to Agile.Becoming agile is an ongoing journey. As the global environment changes, and becomes more complex and more uncertain, the importance of increasing agility and developing an agile mindset grows. The goal of this book is to explain and facilitate the journey. We explore agile values, practices, and principles that can help people cope with volatile and ambiguous situations. Agile values improve processes and promote communication in an organization. Agile practices advance innovation through high-performance multidisciplinary teams.Agile is about learning to anticipate and respond appropriately to the unexpected. Being agile is about interactions with people that result in successfully completing work tasks and meeting objectives. Agile is not about blindly moving faster, rather it is about continuous flexibility and learning. This book is targeted to advanced students and managers who are interested in learning to be agile. This accessible practical text poses 30 questions and provides answers that provide a starting point for further reflection.

A company's ability to evolve more efficiently than its competitors in a complex, dynamic and unpredictable environment gives it an undeniable advantage. In this context, and with the increasing automation of manufacturing and decision-making processes, the value of IT use is reinforced and becomes an asset for the company, provided that it achieves IT agility and can maintain it. However, practice and research remain unsatisfactory in providing useful answers on how to achieve agility in this environment. Strategic Information System Agility: From Theory to Practices is an invaluable resource to discover the strategic information technology agility in organizations. The purpose of this book is to improve the awareness of strategic information system agility. This book focuses on the impact of IT systems'strategic agility on organizations'business performance in response to highly uncertain and unexpected events that are potentially significant. The book also includes frameworks, practical solutions and technological advances related to IT agility, and draw from the real world of business through case studies in large organizations. The book offers comprehensive coverage of essential topics, including: Agility Concept, Enterprise Information System Agility, Conceptual IT Agility, Strategic IT Service Management Agility, Cloud computing as a driver of IT Agility. The authors deliver comprehensive coverage of the elements necessary for the development and the implementation of effective Information systems strategic agility. Providing the concept, theory, modeling, and architecture of an agile information system, covering the state of the art, concepts, and methodologies for developing information.

Winner of the Shingo Publication AwardAccelerate your organization to win in the marketplace.How can we apply technology to drive business value? For years, we've been told that the performance of software delivery teams doesn't matter―that it can't provide a competitive advantage to our companies. Through four years of groundbreaking research to include data collected from the State of DevOps reports conducted with Puppet, Dr. Nicole Forsgren, Jez Humble, and Gene Kim set out to find a way to measure software delivery performance―and what drives it―using rigorous statistical methods. This book presents both the findings and the science behind that research, making the information accessible for readers to apply in their own organizations.Readers will discover how to measure the performance of their teams, and what capabilities they should invest in to drive higher performance. This book is ideal for management at every level.

Drawing on her extensive experience, Jamie proposes a new role for Agile projects: The Agile business analyst. She details 30 achievable ways that such a role will increase relevance, quality and overall business value, and provide business users with crucial support.

Das Praxisbuch bietet eine prägnante Einführung zum Thema agile Methoden und Techniken wie z. B. Scrum und Kanban sowie Continuous Delivery und DevOps. Weitere Schwerpunktthemen sind u. a. Agilität in hierarchisch geprägten oder „formalen“ Unternehmen erfolgreich einführen und betreiben sowie agile Planungen im Vorfeld und innerhalb von Projekten. Die Autorin gibt zahlreiche Tipps und Tricks sowie unmittelbar anwendbare Leitfäden und Empfehlungen an die Hand.

Astrid Ringbauer untersucht, ob Qualitätsmanagement in einem agilen Umfeld von IT-Unternehmen etabliert werden kann, ohne das agile Konzept zu beeinträchtigen, und ob es Formen von Qualitätsmanagement gibt, die dieses in einer besonderen Weise unterstützen. Die Autorin wählte als Forschungsgrundlagen eine Literaturrecherche und eine empirische Erhebung, die auf Interviews mit Experten und Expertinnen aus agilen projektorientierten IT-Unternehmen basiert.

Increase profitability, elevate work culture, and exceed productivity goals through DevOps practices.More than ever, the effective management of technology is critical for business competitiveness. For decades, technology leaders have struggled to balance agility, reliability, and security. The consequences of failure have never been greater―whether it's the healthcare.gov debacle, cardholder data breaches, or missing the boat with Big Data in the cloud.And yet, high performers using DevOps principles, such as Google, Amazon, Facebook, Etsy, and Netflix, are routinely and reliably deploying code into production hundreds, or even thousands, of times per day.Following in the footsteps of The Phoenix Project, The DevOps Handbook shows leaders how to replicate these incredible outcomes, by showing how to integrate Product Management, Development, QA, IT Operations, and Information Security to elevate your company and win in the marketplace.

Aufgrund des Komplexitätsanstiegs von inner- und überbetrieblichen Geschäftsprozessen, die sich unter anderem in der zunehmenden Individualisierung und der Verkürzung von Produktlebenszyklen äußern, befinden sich Unternehmen in einem Spannungsfeld zwischen Effizienz durch Standardisierung und nötiger Flexibilität. Sebastian Huber stellt hierfür einen ganzheitlichen Lösungsansatz zum Management von agilen Unternehmensarchitekturen und der Informationsvernetzung in dynamischen Wertschöpfungsnetzwerken vor. Zusätzlich zeigt der Autor, wie der sog. Wissensarbeiter in schwachstrukturierte und wissensintensive Geschäftsprozesse organisatorisch und technisch mit einbezogen werden kann und wie entsprechende Kollaborationskonzepte auszugestalten sind. Die Arbeit wurde mit dem Promotionspreis der Hermann-Gutmann-Stiftung 2013 ausgezeichnet.

The Art of Agile Practice: A Composite Approach for Projects and Organizations presents a consistent, integrated, and strategic approach to achieving'Agility'in your business. Transcending beyond Agile as a software development method, it covers the gamut of methods in an organization-including business processes, governance standards, project ma

Economies around the globe have evolved into being largely service-oriented economies. Consumers no longer just want a printer or a car, they rather ask for a printing service or a mobility service. In addition, service-oriented organizations increasingly exploit new devices, technologies and infrastructures. Agility is the ability to deal with such changing requirements and environments. Agile ways of working embrace change as a positive force and harness it to the organization's competitive advantage.The approach described in this book focuses on the notion of a service as a piece of functionality that offers value to its customers. Instead of solely looking at agility in the context of system or software development, agility is approached in a broader context. The authors illustrate three kinds of agility that can be found in an agile enterprise: business, process and system agility. These three types of agility reinforce each other and establish the foundation for the agile enterprise. Architecture, patterns, models, and all of the best practices in system development contribute to agile service development and building agile applications.This book addresses two audiences. On the one hand, it aims at agile and architecture practitioners who are looking for more agile ways of working in designing and building business services or who are interested in extending and improving their agile methods by using models and model-based architectures. On the other hand, it addresses students of (enterprise) architecture and software development or service science courses, both in computer science and in business administration.

Business rules are everywhere. Every enterprise process, task, activity, or function is governed by rules. However, some of these rules are implicit and thus poorly enforced, others are written but not enforced, and still others are perhaps poorly written and obscurely enforced. The business rule approach looks for ways to elicit, communicate, and manage business rules in a way that all stakeholders can understand, and to enforce them within the IT infrastructure in a way that supports their traceability and facilitates their maintenance. Boyer and Mili will help you to adopt the business rules approach effectively. While most business rule development methodologies put a heavy emphasis on up-front business modeling and analysis, agile business rule development (ABRD) as introduced in this book is incremental, iterative, and test-driven. Rather than spending weeks discovering and analyzing rules for a complete business function, ABRD puts the emphasis on producing executable, tested rule sets early in the project without jeopardizing the quality, longevity, and maintainability of the end result. The authors'presentation covers all four aspects required for a successful application of the business rules approach: (1) foundations, to understand what business rules are (and are not) and what they can do for you; (2) methodology, to understand how to apply the business rules approach; (3) architecture, to understand how rule automation impacts your application; (4) implementation, to actually deliver the technical solution within the context of a particular business rule management system (BRMS). Throughout the book, the authors use an insurance case study that deals with claim processing. Boyer and Mili cater to different audiences: Project managers will find a pragmatic, proven methodology for delivering and maintaining business rule applications. Business analysts and rule authors will benefit from guidelines and best practices for rule discovery and analysis. Application architects and software developers will appreciate an exploration of the design space for business rule applications, proven architectural and design patterns, and coding guidelines for using JRules.

In the last ten years IT has brought fundamental changes to the way the world works. Not only has it increased the speed of operations and communications, but it has also undermined basic assumptions of traditional business models and increased the number of variables. Today, the survival of major corporations is challenged by a world-wide marketplace, international operations, outsourcing, global communities, a changing workforce, security threats, business continuity, web visibility, and customer expectations. Enterprises must constantly adapt or they will be unable to compete. Fred Cummins, an EDS Fellow, presents IT as a key enabler of the agile enterprise. He demonstrates how the convergence of key technologies—including SOA, BPM and emerging enterprise and data models—can be harnessed to transform the enterprise. Cummins mines his 25 years experience to provide IT leaders, as well as enterprise architects and management consultants, with the critical information, skills, and insights they need to partner with management and redesign the enterprise for continuous change. No other book puts IT at the center of this transformation, nor integrates these technologies for this purpose. Shows how to integrate and deploy critical technologies to foster agility Details how to design an enterprise architecture that takes full advantage of SOA, BPM, business rules, enterprise information management, business models, and governance Outlines IT's critical mission in providing an integration infrastructure and key services, while optimizing technology adoption throughout the enterprise Illustrates concepts with examples and cases from large and small commercial enterprises Shows how to create systems that recognize and respond to the need for change Identifies the unique security issues that arise with SOA and shows how to deploy a framework of technologies and processes that address them