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The contents of this volume focuses on the economic issues such as income inequality, foreign direct investment, world income classification, business issues such as customer churn analysis, internal branding, human resources issues among others. The papers were presented during the 11th Annual Research Conference of Symbiosis Institute of Management Studies (SIMSARC2020). The book also focuses on the information technology and its application for the business in the form of social media, role of artificial intelligence etc. The contents of the volume are highly relevant, consisting of recent data and results, and based on strong research and statistical analysis. They widely cover the business, society and environmental issues faced in the present times, and the challenges faced by India to reach its goal of a trillion dollar economy. The papers not only discuss the issues but also come up with research based solutions and will be of interest to scholars, corporates, policy makers, and academics alike.

The 7th Annual Working Conference of ISMSSS (lnformation Security Management and Small Systems Security), jointly presented by WG 11.1 and WG 11.2 of the International Federation for Information Processing {IFIP), focuses on various state-of-art concepts in the two relevant fields. The conference focuses on technical, functional as well as managerial issues. This working conference brings together researchers and practitioners of different disciplines, organisations, and countries, to discuss the latest developments in (amongst others) secure techniques for smart card technology, information security management issues, risk analysis, intranets, electronic commerce protocols, certification and accreditation and biometrics authentication. W e are fortunate to have attracted at least six highly acclaimed international speakers to present invited lectures, which will set the platform for the reviewed papers. Invited speakers will talk on a broad spectrum of issues, all related to information security management and small system security issues. These talks cover new perspectives on secure smart card systems, the role of BS7799 in certification, electronic commerce and smart cards, iris biometrics and many more. AH papers presented at this conference were reviewed by a minimum of two international reviewers. W e wish to express our gratitude to all authors of papers and the international referee board. W e would also like to express our appreciation to the organising committee, chaired by Leon Strous, for aU their inputs and arrangements.

The book Leadership and Management in the Information Age represents a collection of papers by leading thinkers and pioneers in the fields of leadership and management. These papers contain the substance of the ECSSR's Sixth Annual Conference, held in Abu Dhabi November 5-7, 2000. This volume contains dynamic thinking on the topics of successful leadership, management of organizational change in the public and private sectors, transformation in human resources, effective management of genetic engineering and biotechnology advancements, the future of the national economy, and the nature of defense and national security in a changed global environment. Thus, a key aspect of the world economy, as shaped by the Information Revolution and the forces of Globalization, is the role of leaders and managers as motivators, planners, and administrators. The traditional roles are at variance with new global dynamics. More and more, leaders and finding themselves having to take decisions in a rapidly changing environment, characterized by vast flows of information and highly competitive markets. They are also being called upon to transform the human resources at their disposal and to make full use of individual capacity in their organizations.

This book provides a conceptual framework for systemic flexibility and business agility, drawing on a basis of research/case applications in various types of flexibility and agility in business. The selected papers address a variety of issues concerning the theme of systemic flexibility and business agility and are organized into following five parts: (i) Systemic and Strategic Flexibility; (ii) Information and Business Agility; (iii) Flexibility, Innovation and Business Excellence; (iv) Flexibility in Value and Supply Chains; and(v) Financial Flexibility and Mergers & Acquisitions.Flexibility and agility in business are emerging as key dimensions of business excellence that encompass the requirements of both choice and speed. The two concepts, flexibility and agility, have been used in multiple ways and often interchangeably, both in literature and in practice. The growing need for flexibility/agility in business can be seen from reactive as well as proactive perspectives. A business enterprise is expected to possess reactive flexibility/ agility (as adaptability and responsiveness) in order to cope with the changing and uncertain business environment. It may also endeavor to intentionally generate flexibility/agility as a strategic change in a variety of ways, such as leadership change, reengineering, innovation in products and processes, use of information and communication technology, and learning orientation.

This book explores the notion of knowing-in-practice to unravel the formation of academic managers'knowing in a community university. It considers the unique socio-historical context and institutional intricacies, such as procedures, flows, and political and power structures. Knowing-in-practice implies that knowledge is dynamic, constantly in flux, and intricately linked to the capability for action within the social context. In essence, knowledge is emergent and anchored by its material context. The role of an academic manager is distinctive, involving the concurrent practice of higher education management and teaching. Hence, academic-managers are supposed to deal with a multiplicity of activities and interpersonal relationships. This work will enhance our understanding of the constitution process of academic-managers in higher education, emphasizing the perspective of knowing-in-practice. It offers insights into the learning processes and knowing associated with academic management, contributing to the improvement of university management and leadership. Further, it contributes to the advancement of organizational studies related to learning and knowing.

This book examines conceptualizing capability (kōsō-ryoku), the most important ability for thriving in the era of innovation. A new approach,'formative conceptualizing capability,'is proposed as the core knowledge methodology for innovation and management, which is is a fundamental human ability that goes beyond the boundaries between cognitive and tangible realities to shape concepts and drive innovation. Traditional studies on imagination in Western philosophy are combined with knowledge creation theory based on Eastern way of thinking. The book argues the capability should be at the core of innovation management, offering insights and principles for navigating the challenges of the present age. Japan has experienced the world's earliest capitalist setback and is stuck in a prolonged stagnation. The author maintains, however, that what is needed in this coming chaotic era is not only “imagination”, as it would be called in English, but also the power of creating kōsō, the Japanese term for “formative concept”. The author has a proven track record in research and practice on knowledge creation theory, innovation management, design thinking, and scenario planning. He has reorganized and set forth in this book the perspectives he has proposed under the theme of kōsō-ryoku to present a new methodology of knowledge for living in the twenty-first century.

This book presents the future directions of the digital economy post Covid-19 era. The chapters of this book cover contemporary topics on digital economy and digital initiatives undertaken by various organizations. Overall, the book shares insights on how organizations can adapt and transform their processes, structure, and strategies to remain relevant and competitive in the new business and economic environment. These insights also emerge from multidisciplinary discussions in various management domains, such as, consumer behaviour and marketing, economics, finance and accounting, entrepreneurship and small business management, environmental, social and governance compliance, future of work, human resource management, leadership, inclusive workforce, information systems and decision sciences, international business and strategy, and operations and supply chain management.

Tauchen Sie ein in die faszinierende Welt der digitalen Disruption und entdecken Sie die transformative Kraft offener und digitaler Ökosysteme, die bis 2030 ein Drittel des Welthandels ausmachen werden. Das Buch zeigt, wie die Wertschöpfung über Organisationsgrenzen hinweg stattfindet und der Konsument ins Zentrum rückt. Die Konvergenz von Branchen und Technologien treibt die erlebnisorientierte Kundenreise voran und beschleunigt die digitale Transformation. Künstliche Intelligenz, Augmented Reality, das Internet der Dinge, Blockchain, Cloud- und Quantum-Computing sind die Schlüsselbausteine für Innovationen. Das goldene Dreieck der digitalen Ökosysteme umfasst Handel, soziale Medien und Finanzen. Unternehmen, wie Alibaba, Tencent, NIO, Alphabet, Apple, Amazon und Migros, zeigen beispielhaft, wie sie Kunden durch einzigartige Erlebnisse binden oder mit Super-Apps eine Vielzahl von Services integrieren.Mit tiefgreifenden Analysen und praxisnahen Anwendungsfällen lernen Sie, wie Unternehmen von diesem revolutionären Modell profitieren und Wachstum erzielen können. Unternehmen müssen in der Lage sein, Wissen und Ressourcen auszutauschen, schnell auf Marktveränderungen zu reagieren und die Balance zwischen der Optimierung bestehender Geschäfte und der Erschließung neuer Chancen zu finden. Die Führung in offenen und digitalen Ökosystemen erfordert ein Umdenken und neue dynamische Fähigkeiten. Als kooperative und vernetzte Prozesse werden Offenheit, Agilität und Ambidexterität als entscheidende Fähigkeiten betont. Dieses Buch ist ein unverzichtbarer Leitfaden für Unternehmen, die offene und digitale Ökosysteme als Schlüssel zum nachhaltigen Wachstum nutzen und eine agile und resiliente Organisation aufbauen möchten. Es liefert ein modernes Verständnis der Führung und zeigt, wie dieses die Zukunft der Arbeit prägt.

Dieses Fachbuch ist ein mitreißender Appell und Leitfaden für mehr Wissenschaftlichkeit in der Gesellschaft und mehr gesellschaftliche Verantwortung in der Wissenschaft. Es zeigt auf, warum und wie die Gesellschaft wissenschaftsorientierter und die Forschung nachhaltiger werden müssen. Dabei geht es um Vertrauen und Transparenz, Verstehen und Verständlichkeit, Nachhaltigkeit und Zukunftsfähigkeit.Ulrich Holzbaur hat in fünfzig Jahren wissenschaftsbasiertes Arbeiten in unterschiedlichen Facetten kennengelernt – als Betreuer von Projekt- und Abschlussarbeiten, in der Software-Systementwicklung, in Forschungsprojekten und in seiner Beratungstätigkeit im Steinbeis-Transferzentrum, um nur einige Stationen zu nennen. All diese Erfahrungen haben in ihm die Auffassung wachsen lassen, dass Wissen ein ganz entscheidender Faktor für die Gestaltung unserer Zukunft und das Überleben der Menschheit ist. Sehr praxisnah und mit vielen Beispielen fordert Ulrich Holzbaur den Leser auf, sich selbst einzubringen – sei es als Wissenschaftler oder als Rezipient und Nutzer von wissenschaftlichen Erkenntnissen.

Trust in communication and leadership is the key to success in business. This book presents and discusses the main issues and challenges posed by communication, leadership, and trust. The first part of the book describes the communication and trust issues, the second part presents the role of trust in leadership, and the third part describes different examples of implementing trust to organizations. Readers will gain from this book theoretical and practical knowledge of communication, leadership, and trust; empirically validated practice regarding trust and its related concepts; and a novel approach for addressing this topic. This book can be used as a toolbox to improve understanding and opportunities related to building trust in organizations and will be especially valuable for students and researchers in the fields of leadership, organizational communication, business ethics, and trust research.

The practices of agile software development and DevSecOps (Development integrated with Security integrated with Operations) differ from traditional linear systems of working. The people doing this work – who they are and what they expect – and the way the work gets done in today's tech industry demand a leadership practice specific to this way of working. This book explores leadership practice in today's technology industry using the twelve principles of the Agile Manifesto as a framework. Each of the twelve principles includes a section of key takeaways to help the reader apply the principle in practice. It extends traditional notions of leadership, specifically Complexity Leadership Theory (CLT), to one that is post-heroic, acknowledging the processual, conjunctive and generative nature of leadership relationships. Leader-follower dynamics are complex—they include power dynamics, conflict, ambiguity, and paradox—and technology organizations are complex. This book challenges the suitability of some aspects of complexity theory and offers practices that are more suitable for leading today's technology organizations.

This book examines how Human Resource Management and leadership have been affected by the COVID-19 pandemic, what organizations can learn from this, and how these new experiences could be applied in the “New Normal”.The editors of this book have compiled the new knowledge that exists around remote leadership and organizational practices, relative to pre-COVID-19 studies, and the experiences learned during the pandemic. Key discussion themes focus on the role of distance in leadership, organizations and HR, the sustainability aspects involved, innovations and knowledge development achieved, the role of digitalization and new requirements and possibilities for management post-COVID-19. The editors conclude by investigating the strategic processes and factors influencing the “New Normal”. This book will be of great importance for academics, students and practitioners in the fields of Management, Leadership, Human Resource Management, Sustainability, Change Management and CrisisManagement.

'The Self-Driving Company'offers strategic insights to management professionals seeking to navigate the evolving business landscape. This visionary book presents a comprehensive vision of the autonomous enterprise, encompassing key elements such as autonomy, sustainability, humanity, and resilience. Delving into the year 2035 and beyond, it charts a clear path toward the self-driving company and its transformative potential. From understanding the levels of autonomy to exploring the power of software, algorithms, and artificial intelligence, this book equips leaders with the knowledge to shape their organizations for success. Gain practical guidance on overcoming challenges, embracing digitization, and revolutionizing value creation. Discover new forms of organization that transcend hierarchies and learn how automation can optimize interactions with customers, partners, and suppliers.'The Self-Driving Company'also examines the crucial role of humans in this automated ecosystem. With thought-provoking theses and real-world examples, it offers valuable insights into leadership, management, and the evolving roles of knowledge workers, employees, and auxiliary staff. As the future of management unfolds, this book serves as a compass, enabling strategic decision-making and positioning businesses to thrive in an era defined by automation and human potential.

Most existing companies struggle currently because they lack the tools and strategies to move product departments into independent platforms that can be retrofitted to form dynamic new products based on consumer demands. This book provides managers and professionals with the necessary approaches for designing software and hardware architectures to support data platform organizations. Specifically, it demonstrates how to automate the decomposition of existing platforms into smaller parts that can be reused to form new variations. This task requires significant analysis and design methodologies and procedures to create an infrastructure based on data as opposed to products. These new knowledge bases allow data-centric professionals to pursue actions that can better predict and respond to the unexpected. Featuring case examples from companies such as Lego, FedEx, General Electric (GE), Pfizer, P&G and more, this book is appropriate for C-level executives engagedin the digital transformation of their firms; entrepreneurs of digital platform companies; and senior software engineers that need to design Internet of Things (IoT) devices and integrate them with block chain and multi-cloud architectures. In addition, this book is also useful for graduate-level coursework in data science.

Dieses Buch bietet eine Anleitung, wie Führungskräfte aller Disziplinen für den eigenen Bereich ein Power BI-Projekt aufsetzen können, um aus Daten Strategien, aus Vergangenheit Zukunftsszenarien und aus Handarbeit Automatismen zu gestalten. Das Microsoft-Tool Power BI ist ein echter Game Changer, denn es hat die Fähigkeit, datenbasierte Entscheidungen und Prozesse radikal zu verändern. Dieses Wissen ist für jede Führungskraft wichtig, die ihren Bereich besser aufstellen will.Klingt kompliziert? Weit gefehlt, denn Power BI benötigt weder Rieseninvestitionen noch eine Corporate-Lösung, sondern kann ohne großen Aufwand als Insellösung sogar in einzelnen (Konzern-)Abteilungen eingeführt werden. Deshalb ist dieses Buch auch ein Plädoyer für einen neuen Umgang mit Informationen, der überraschende Ergebnisse bringt und tatsächlich Spaß machen kann.Videos per App: einfach die SN More Media App kostenfrei herunterladen, eine Abbildung, die den Play-Button trägt, scannen und sofort das Video auf Smartphone oder Tablet abspielen.

The book presents a new type of leadership focused on sustainable human development and organizational sustainability, which is based on the self-realization of the person of the leader, which means the satisfaction of their needs, according to the scale of Abraham Maslow, through integral human development in all aspects of life. Because the term'leader'appears to refer to anyone with the authority to confer a position with subordinates, the reality within organizations has shown that a leader must go further and demonstrate commitment, awareness, and concern for the common good. Which person has these characteristics? People who have had more opportunity to develop in different areas of their being, resulting in them being conceived as more educated. The qualities in a person are the basis of leadership. Education and practice are much more important than all hereditary and genetic codes. This volume explores the various ways of making explicit the dimensions of social, economic, and environmental sustainability through knowledge management that addresses the identification, collection, processing, circulation, use, exchange, and preservation of knowledge within operating systems and the context of organizations, considering issues that contribute to sustainability – human and organizational – where the leader is the main actor and the means is knowledge management.

Ungefähr 94% aller Unternehmen setzen heute bereits agile Methoden ein. Das ist kaum verwunderlich, denn Agilität kann die Performance eines Unternehmens erheblich verbessern und nur Unternehmen, die agil aufgestellt sind, werden dem Veränderungsdruck des 21. Jahrhunderts standhalten können. Getragen wird eine agile Kultur durch die Menschen, die sie leben, also zum Beispiel Scrum Master, Kanban Master, Agile Coaches, Release Train Engineers, agile Projektleiter und disziplinarische Führungskräfte oder People Leads. Diese Personen müssen zu Agile Mastern werden, um ihre Aufgaben herausragend erfüllen zu können.Agile Master zu sein bedeutet, Agilität zu leben, die richtigen Methoden einzusetzen und dabei eine agile Haltung einzunehmen. Dieses Buch vermittelt entlang der'Pyramide der Impediments'eine Vielzahl von Methoden zur Schaffung von Transparenz, Inspektion und Adaption. Dabei erklären die Autoren nicht nur die Methoden praxisnah, sondern illustrieren auch die benötigte Haltung und erläutern häufige Fallstricke. Dieses Buch ist Dein ständiger Begleiter im agilen Praxisalltag!

Dieses Buch, das von einem interdisziplinären Autorenteam verfasst wurde, befasst sich mit dem Wandel von Organisationen in der heutigen unbeständigen, unsicheren und mehrdeutigen Welt (VUCA). Es zeigt die Notwendigkeit auf, Organisationen dynamisch zu führen und Arbeits- und Führungsstile, die in den vergangenen Jahrzehnten und Jahrhunderten angemessen schienen, zu überdenken und in einigen Fällen neu zu erfinden. Im Gegenzug stellt das Buch ein Modell vor, das auf drei verschiedenen Säulen der Organisation und Führung basiert, die für disruptive Zeiten geeignet sind: die Konzepte'Sustainable Purpose','Travelling Organization'und'Connecting Resources'. Diese Säulen stellen viele unserer traditionellen Organisationsmuster in Frage und erfüllen den Bedarf an effektiven transformativen Ansätzen.

Invaluable stories and lessons that will help you tackle one of the most challenging jobs in technology and business – leading transformation In Digital Trailblazer: Essential Lessons to Jumpstart Transformation and Accelerate Your Technology Leadership, Isaac Sacolick, a technology leadership expert and a former CIO and CTO, delivers a hands-on guide to help technology and business professionals at all stages of their careers acquire the skills necessary to drive transformative change. With an eye-opening collection of stories and more than 50 lessons, Sacolick gives readers a view into what goes on behind-the-scenes in leading digital transformations. From tense IT Ops conference calls to make-or-break executive meetings, Sacolick presents the challenging scenarios faced by product, technology, and data leaders and helps readers learn to lead transformations and become Digital Trailblazers. In the book you will: Step out of your comfort zone and develop the management and leadership skills required to influence executives and win over detractors in driving technology changes Learn how to transform experiences, lead data driven organizations, and foster high performance teams Discover how to deliver innovation, empower agile self-organization, and evolve standard digital practices that drive culture changes in your organization A can't-miss resource for product, technology, and data leaders – from those aspiring to leadership roles through vice presidents, CIOs, CTOs, and CDOs, Digital Trailblazer delivers real-word stories and need-to-know lessons that will accelerate your technology leadership journey.

This book provides important guidelines for the digital transformation process and shows how established companies in particular can use digitization for their strategic further development. It highlights developments in IT and data management, supported by AI, and analyzes how marketing, sales, HR, the corporate organization and controlling must be transformed in the digital age in order to take advantage of these new opportunities as early and comprehensively as possible. The tools offered in this book will support companies in actively shaping the change.

The pace of change today is unprecedented. As more than one observer has said, change itself has changed. Technologies and markets in virtually every industry are now subject to rapid and unpredictable change, placing a premium on the ability to successfully manage new paradoxes, such as being entrepreneurial and efficient, as well as able to sense shifts and rapidly respond and secure enough stability for quality and efficiency. In short, enterprise leaders face a paradigm shift in management, and they will be forced to transform their organizations in order to survive in the 21st century. This book will provide leaders with the fundamental principles for managing a firm in the digital economy, as well as the Rendanheyi business model, developed for the new century. Finally, the book will provide leaders with a case, based on GE Appliances, on how they can effectively transform their own organizations. Foreword by Edgar Schein and Peter Schein.

Digitalisierung und digitale Transformation sind nicht nur ein Thema der Medien, sondern finden auch real in den Unternehmen statt. Der digitale Wandel tangiert die unterschiedlichsten Felder, von der Beschaffung bis zum Vertrieb und von der Organisation bis zur Strategie¬entwicklung. Diese Aufgabe erfordert das Engagement jeder Unternehmensleitung und lässt sich nicht einfach delegieren. Dieses Buch will Managern und Unternehmern helfen, in ihrer Organisation Strukturen aufzusetzen, die es erlauben, die digitale Transformation systematisch anzugehen. Das Themen¬spektrum reicht dabei von der Konfiguration von Digita¬lisierungsstrategien über neue Managementrollen wie die eines Chief Digital Officers bis hin zur Bedeutung von IT-Infrastrukturen, dem HR-Mana¬ge¬ment und der Unternehmenskultur als „Enabler“ des digitalen Wandels. Als Orientierungsrahmen dient ein einfaches Framework, das die Managementaufgaben strukturiert und die verschiedenen Konzepte und Instrumente übersichtlich zusammenfasst.In der 2. überarbeiteten und erweiterten Auflage liegen die Schwerpunkte zum einen bei organisatorischen Aspekten, insbesondere der Rolle von Start-ups für die digitale Transformation, der Ausgestaltung der sogenannten Digital Innovation Units und der Rolle des CDO. Zum zweiten wird die Ausgestaltung und das Management von Digitalisierungsprojekten ausdifferenzierter betrachtet. Und drittens wird das Konzept der digitalen Transformation weiter präzisiert und abgegrenzt. Zudem wird der fortschreitenden technologischen Entwicklung Rechnung getragen.„Prof. Thomas Hess gibt einen konkreten Überblick über viele wichtige Aspekte, die bei der digitalen Transformation von Unternehmen zu beachten sind. Klar lesenswert.“Stefan Winners, Vorstand Digital bei Hubert Burda Media„Beyond the buzzword - Endlich schafft es jemand, das Chaos um die digitale Transformation systematisch zu entwirren. Thomas Hess stellt mit seinem Buch wahrlichdie Leitplanken für das Management digitaler Transformationsprojekte auf. Während andere viel versprechen und wenig halten, gibt Thomas Hess dem Leser vielmehr einen Gestaltungsrahmen als ein Patentrezept mit.“Dr. Christoph Steiger, ehem. Vorstandsmitglied und CDO der Hoffmann Group„Deutlich mehr als ein weiteres Buch zum Thema digitale Transformation! Mit spannenden Einblicken aus Wissenschaft und Praxis liefert Thomas Hess einen Werkzeugkasten für die digitale Transformation. Relevant für die Wirtschaft und relevante Forscher.“Prof. em. Dr. Dr. h.c. Hubert Österle, Universität St. Gallen

Manage and lead a team remotely by intertwining leadership principles with the many robust tools of Microsoft Teams. This book shows you how to utilize Microsoft Teams in an effective way to achieve your global team goals.Leading a team is a challenge, but leading a team in the zoom economy can make you stressed out and overworked. Peter Ward gives the reader a communication and organization centered approach for the dynamic, hardworking, successful employee who wants to step into a leadership role and vastly improve their organization with the aid of Microsoft Teams. Ward shares his own'rules'for successful leadership of teams and small companies, to scale at a steady pace, creating a culture of accountability and responsibility, with a remote workforce, not using venture capital, and applying minimal bureaucracy. Ward says teamwork, right hires, diversity, and work balance are equally important as profitability. Leadership in a Zoom Economy with Microsoft Teams is a portrait of a productive, sane, balanced life that is organized and filled with rich results. After reading this book, you will be able to extend your Microsoft Team capabilities to day-to-day leadership principles.What Will You LearnUse MS Teams to build trust in your remote or virtual workplace with teamsWork with Planner, Outlook, and Tasks within MS TeamsCoach, mentor, and develop your team when you are not in the exact locationLead a remote workforce effectivelyApply an entrepreneur mentality to remote teamsCreate a culture that is innovative and creative when you are a dispersed organizationWho This Book Is ForManagers who want to step into leadership, and leaders who want to raise their leadership game using Microsoft Teams as a technical tool.

This is a book for anyone intrigued by the complexities of digital leadership that require a capability to constantly balance the routines of everyday business with the ability to innovate.Finding the appropriate mix between the dichotomy stability—flexibility has been a delicate task that few, if any, corporations have properly managed to overcome. Why is that?This conundrum becomes acute as businesses embark on digital transformations, an often-painful venture highlighting the deficiencies of traditional management styles but also agile methodologies. They deliver results that are far below initial expectations, provide half-baked digital solutions where potential commercial gains are poorly captured and leveraged, and, far too often, not even identified.Mismatches between technologies, the man-machine (dis)connect, or organizational dysfunctionality are typically identified as root causes, but beneath them lurks a more scathing problem: an inadequate leadership. This inadequacy rests on a lack of holistic insights backed by well-rounded skills and sets of knowledge that are required to understand all aspects of a digital transformation, as well as its participants from employees to customers.Thus, what is needed is a modern take of the Renaissance Man.

This book shows an innovative way for managers to gain a better understanding of emotions in teams and organizational units and thus positively influence agile development in the context of digital transformation of companies. Digitalization does not just lead to technical changes. It dramatically changes the way employees work with each other as well as how executives play their roles. In an agile working environment, middle management in particular loses power, influence, and relevance, and customer relationships are subject to greater affectivity. The result is an increased emotionalization of the actors, which should be recognized and understood prior to designing the emotional landscape of the organization and to developing and implementing successful business models. The author introduces various conventional and AI-based instruments based on current research for handling emotions, supported by practical concepts.

This book follows on the authors'successful development of the Three-Pillar Model (3-P Model) for organizing and leading in disruptive times. Its focus is on helping the reader to implement the model and providing a wide variety of application cases for these VUCA times (Volatility, Uncertainty, Complexity and Ambiguity), including global crises like the COVID-19 pandemic. The book covers a broad range of organizations: private and public sector, NGOs, local and global governmental institutions, global organizations such as UN, etc. In addition, it shows how the 3-P Model can be applied to challenges in organization design, management and leadership.

In one modest-sized volume, this book offers three valuable sets of knowledge. First, it provides best practice guidance on virtually every large-scale task a modern manager may be involved in—from recruiting and hiring to onboarding and leading teams, and from employee engagement and retention to performance management and working with difficult employees.Second, it explains the essential concepts and practice of a range of effective leadership styles—including (but not limited to) servant leadership, crisis leadership, change agent leadership, and diversity and inclusion leadership. Third, it offers brief case studies from select CISOs and CSOs on how these management and leadership principles and practices play out in real-life workplace situations.The best practice essentials provided throughout this volume will empower aspiring leaders and also enable experienced managers to take their leadership to the next level. Many if not most CISOs and other leaders have had very little, if any, formal training in management and leadership. The select few that have such training usually obtained it through academic courses that take a theoretical, broad brush approach. In contrast, this book provides much actionable guidance in the nitty-gritty tasks that managers must do every day.Lack of management practical knowledge puts CISOs and CSOs at a disadvantage vis-a-vis other executives in the C-suite. They risk being pigeonholed as “security cops” rather than respected business leaders. Many articles on these subjects published in the press are too incomplete and filled with bad information. And combing through the few high-quality sources that are out there, such as Harvard Business Publishing, can take hundreds of dollars in magazine subscription and book purchase fees and weeks or months of reading time. This book puts all the essential information into your hands through a series of concise chapters authored by an award-winning writer.

While good data is an enterprise asset, bad data is an enterprise liability. Data governance enables you to effectively and proactively manage data assets throughout the enterprise by providing guidance in the form of policies, standards, processes and rules and defining roles and responsibilities outlining who will do what, with respect to data. While implementing data governance is not rocket science, it is not a simple exercise. There is a lot confusion around what data governance is, and a lot of challenges in the implementation of data governance. Data governance is not a project or a one-off exercise but a journey that involves a significant amount of effort, time and investment and cultural change and a number of factors to take into consideration to achieve and sustain data governance success. Data Governance Success: Growing and Sustaining Data Governance is the third and final book in the Data Governance series and discusses the following:•Data governance perceptions and challenges •Key considerations when implementing data governance to achieve and sustain success•Strategy and data governance•Different data governance maturity frameworks•Data governance – people and process elements•Data governance metricsThis book shares the combined knowledge related to data and data governance that the author has gained over the years of working in different industrial and research programs and projects associated with data, processes, and technologies and unique perspectives of Thought Leaders and Data Experts through Interviews conducted. This book will be highly beneficial for IT students, academicians, information management and business professionals and researchers to enhance their knowledge to support and succeed in data governance implementations. This book is technology agnostic and contains a balance of concepts and examples and illustrations making it easy for the readers to understand and relate to their own specific data projects.

Deconstruct the history of patterns of innovation in business and connect them to existing and failed attempts in management consultancies, engineering, web technologies and academic institutions. This book shows you how to create an optimal environment at work for growth and innovation. Many large-scale organizations eventually invest in research and innovation as a dedicated part of their businesses. In doing so, they are faced with two choices: build their own practice of innovation or enact patterns of innovation created before them, ones they perceived as'tried and tested.'In this book, you will see how patterns of innovation touch many aspects of a worker's life: from how their work is presented to others, job titles, working environment, and expectations around output. Every chapter will offer a history of these patterns and examples of how they have succeeded and failed within organizations. What You Will LearnIdentify how innovation is named and highlighted in organizationsReveal ways to champion innovation to clients and the outside world, from trade shows and conferences inside the officeUncover ways companies acquire innovation, including incubators or mergersDiscover the conditions for innovation to happen every day, including office layouts, time management, communication structures, and expectation management Who This Book Is ForTech start-up/scale-up founders, management consultants, managing directors, innovation managers and heads of R&D, academic researchers, interior designers, and architects

In the context of rapid ICT development, this book focuses on how gamification affects consumer engagement and can be used to create a shared value for customers and companies. Based on the constructs of shared value, consumer engagement and gamification, it creates a conceptual model and a research methodology to enable empirical testing and provide complex empirical research findings. The book demonstrates the use of game elements and the motivation to play games as a means of achieving a psychological effect, i.e., consumer engagement manifested through gamified activities and brand engagement. This joint empirical study, by an expert team, concludes that the analysis of consumer perceived value in the context of engagement in gamified activities should distinguish between not just the theoretically identified company/brand-related economic, emotional, functional and social values, but also between engagement-related social and functional values.

This book, written by an interdisciplinary team of authors, explores the transformation of organizations in today's volatile, uncertain, and ambiguous (VUCA) world. It demonstrates the need to manage organizations in a dynamic way, and to revisit and in some cases reinvent working and leadership styles that seemed appropriate during past decades and centuries. In turn, the book puts forward a model based on three distinct pillars of organization and leadership to suit disruptive times: the concepts of'Sustainable Purpose','Travelling Organization', and'Connecting Resources'. These pillars challenge many of our traditional organizational patterns and meet the need for effective transformative approaches.

Digital Governance provides managers with a simple and jargon-free introduction to the impact that digital technology can have on the governance of their organisations. Digital technology is at the heart of any enterprise today, changing business processes and the way we work. But this technology is often used inefficiently, riskily or inappropriately. Worse perhaps, many organisational leaders fail to grasp the opportunities it offers and thus fail to'transform'their organisations through the use of technology.This book provides an explanation of the basic issues around the opportunities and risks associated with digital technology. It describes the role that digital technology can play across organisations (and not just behind the locked doors of the IT department), giving boards and top management the insight to develop strategies for investing in and exploiting digital technology as well as arming them with the knowledge required to ask the right questions of specialists and to detect when the answers given are evasive or irrelevant.International in its scope, this essential book covers the fundamental principles of digital governance such as leadership, capability, accountability for value creation and transparency of reporting, integrity and ethical behaviour.

This book is the fourth in the series on leadership, interprofessional education and practice, following on from Leadership Development for Interprofessional Education and Collaborative Practice (2014), Leadership and Collaboration: Further Developments for IPE and Collaborative Practice (2015) and Leading Research and Evaluation in Interprofessional Education and Collaborative Practice (2016). Along with policy changes around the globe, these three books have stimulated experts in this area to consider not only the ways in which they introduce and develop interprofessional education and collaborative practice, but also how they evaluate their impacts. In this 4th book, the focus is on the sustainability of these initiatives, sharing insights into factors that promote sustainability including leadership approaches and organisationsal resilience, as well as frequently encountered difficulties, and ways to overcome them.

Warum narrativ selbstbewussten Organisationen die Zukunft gehörtDieses Fachbuch zeigt auf, wie in nahezu allen Handlungsfeldern eines Unternehmens mit Geschichten bzw. narrativen Ansätzen gearbeitet werden kann und welcher Mehrwert sich aus einer ganzheitlich-narrativen Perspektive auf das Unternehmen ergibt. Die Autoren nehmen dabei – trotz wissenschaftlicher Fundierung – keine theoretische Perspektive ein, sondern die des Praktikers: Geschäftsführende, Führungskräfte, Organisationsentwicklerinnen, Unternehmenskommunikatoren und Beraterinnen finden in dem Buch einen ganzheitlichen narrativen Ansatz und die detailreiche Beschreibung der Methoden. Durch den Einsatz dieser narrativen Methoden können Führungsstile, Kommunikations-, Wissens- und Changemanagement so gestaltet werden, dass einerseits der Identitätskern des Unternehmens immer ersichtlich bleibt, die Organisation sich dabei aber agil und transformativ in die Zukunft entwickeln kann. So wird sie narrativ intelligent und geht in Resonanz mit Gesellschaft und Märkten. Die theoretische Basis für diese Methoden bildet die Perspektive, das Unternehmen als eine erzählende und erzählte Organisation zu betrachten: Geschichten aus Vergangenheit und Gegenwart sowie narrative Erzählentwürfe für die Zukunft sind entscheidende Stellschrauben für Wissensaustausch, Lernen, Veränderung, Leadership und Kommunikation.Aus dem InhaltNarrative Organisationen: Organisationen sind das, worüber erzählt wird Die narrative Konstruktion der OrganisationWas in Organisationen wichtig ist: Der Sinn der OrganisationDie Werte der OrganisationErfahrungen erzählen: Das Wissen der OrganisationKommunikation in Unternehmen findet in Geschichten stattStorytelling und StorylisteningNarrative Methoden und VorgehensweisenNarrative InterviewsErzählworkshopLearning HistoriesCore StoryNarrative SystemlandkarteTransfer StoriesNarrative Change-ArchitekturenNarrative StrategieentwicklungFallbeispiele zum Einsatz narrativer Methoden im Wissenstransfer, bei Veränderungsprozessen und Storytelling in der Öffentlichkeitsarbeit

Digital technology is rapidly challenging the way we do business, interact with our communities, and learn about the world. Due to this, leading change in your digital organization now comes with unprecedented tools and platforms to make your teams the most effective they can be. Leadership in a Time of Continuous Technological Change has arrived at this pivotal moment and is your roadmap for this exciting, evolving journey. Author Bar Schwartz introduces a holistic framework for leaders to take the reins in the digital Wild West. Achieving your team's goals in this new environment will require high creativity, an entrepreneurial mindset, and a diversity of perspectives to solve problems that have never before been tackled. Roles and responsibilities have morphed, and what made you successful in the past may no longer apply. Leadership in a Time of Continuous Technological Change is an unmatched resource fit for our new decade. Through analyzing detailed case studies, you will see how understanding your identity paves the way to achieving emancipation, capability, and autonomy. Ultimately, you will be empowered to lead with clarity. Your team has everything they need to excel. Discover how alignment and clarity can support you in launching your team to new heights.What You Will LearnExamine case studies of different situations that can arise within a team and go through lists of takeaway questions that leaders can start asking to gain quick winsAdopt an agile mindset while taking into consideration the existing culture in the organizationCommunicate and align on expectations and goals with your team in a time of organizational change Who This Book Is ForEmerging leaders who are dealing with change or leading change and seek to increase the level of alignment and clarity for their people and themselves

An executive's transition into any leadership role can be a challenge. Such transitions do not always go smoothly, and the negative consequences can be significant. This is particularly so for Chief Information Officers (CIOs), as the role has evolved significantly over the years yet remains deeply ambiguous. This is despite information and technology moving from the periphery of an organization to a fundamental driver of innovation and competitive advantage. This book is to help the newly appointed CIO “take charge”: the process of learning and taking action that the newly appointed CIO goes through until s/he has mastered the new assignment in sufficient depth to be effective in the role. This book provides keen insights into the challenges faced by today's CIOs while transitioning into a new role and enlightens readers on how to navigate the organizational environment in order to implement necessary changes. With plenty of practical tools and insights it will help you to: • Decide how best to approach the job • Prioritize the first areas of the business you should attend to • Draw up your goals for the first few weeks and months into the role • Find out if there are there any decisions that you can postpone making Based on over 200 interviews with CIOs, CxOs, and recruiters, this book offers readers guidance on how to take on the role of a business executive with special responsibility for information and technology, with ten key prescriptions to maximize success.

This book highlights lateral management as the answer to the strategic opportunities and challenges posed by digital transformation. Digitalization is now changing the economy and society as dramatically as the dawn of electrification a century ago. Production methods, products, sales structures, marketing, and even markets themselves are set to change in the digital era.In addition to introducing readers to the concept of lateral management, and detailing the structure and functioning of'lateral companies', the authors show how leadership and cooperation norms carried over from the 20th century need to be adapted for the digital era. They demonstrate the opportunities that digitalization offers companies, employees and managers in terms of enhancing their freedom, individuality, job diversity, and creative and innovative power. The authors also provide a unique management instrument, the'Lateral Culture Index®', which measures the hierarchies of leadership; provide new benchmarks; and identify seven essential factors for lateral companies. Readers will learn how to implement lateral management in their companies and be familiarized with the instruments that can help them do so.

This book discusses how systems thinking and approaches can aid management consultants in navigating the complexities of client advisory in current realities. It thereby brings to the forefront aspects of holism, flexibility and responsibility - the keys to success in today's world. Management consultants are called in to offer an independent expert view of an organisation/ a situation and are expected to address some of the most pressing problems businesses face. The client does not exist in a silo, but in a complex environment that lies at the intersection of a range of internal and external factors that are often unseen and unpredictable. The organisation itself presents an alien territory that the consultant is expected to acclimatise to within a very short period of time, and come up with solutions that “insiders” would not have been able to visualise. The book presents a range of ideas, concepts and reference cases that are relevant and topical for consultantsin their daily work. It argues that systems thinking allows holism and flexibility in management consulting – while holism is about the ability to encompass the environmental and organisational complexity, flexibility is about the ability to think creatively and adopt different approaches to accommodate this complexity. With commentaries, case studies, conceptual models and perspectives that cut across multiple industries, sectors and countries, this book is a valuable resource for academics and professionals alike. The book's inner pages and its page on Springer.com contain additional comments providing perspectives of clients, industry experts and academia.

Social entrepreneurship is on the rise and social enterprises are solving some of the most critical and enduring social problems by using innovative, pragmatic and sustainable business models. Access to knowledge thanks to the Internet and rapid expansion of the knowledge economy are opening new opportunities for social ventures. With knowledge-based social entrepreneurship where knowledge is the primary resource, more pressing social problems can be addressed by using advanced technologies. This book investigates this emerging concept, possibilities that it holds, its place in today's economy, and links bridges between knowledge, innovation, and social entrepreneurship. Academics, entrepreneurs, students, and NGOs will find the theoretical and practical information presented in this book extremely valuable.

The Business-IT Wall Must Come DownWith A Seat at the Table, thought leader Mark Schwartz pulled out a chair for CIOs at the C-suite table. Now Mark brings his unique perspective and experience to business leaders looking to lead their company into the digital age by harnessing the expertise and innovation that is already under their roof: IT. In the war for business supremacy, Schwartz shows we must throw out the old management models and stereotypes that pit suits against nerds. Instead, business leaders of today can foster a space of collaboration and shared mission, a space that puts technologists and business people on the same team. For business leaders looking to unlock their enterprise's digital transformation, War and Peace and IT provides clear context and strategies. Schwartz demystifies the role IT plays in the modern enterprise, allowing business leaders to create new strategies for the new digital battleground. It is time to change not only the enterprise's relationship with technology, but its relationship with technologists. To accelerate, enterprises must bring technology to the heart of their work, for just as technology is causing this disruption, it is technology that provides the solution. Unlike Napoleon, it is time for business leaders to come down from the hill atop the Battle of Borodino and enter the fray with the technologists, for that is where the war will be won or lost.

Many people are confused by mixed messages from their managers. About 85% of the pool of managers are malevolent, who do not care about the organisation and use the structure for their own needs of power and control. We know what a good manager looks like, but in complex social interactions within organisations this can be confused with the manipulations of the malevolent managers, from CEO to the lowest grade supervisor.The Respectful Manager: The Guide to Successful Management is about the application of the Executive Impression Management type of the Respectful Manager, derived from new ground-breaking research regarding fraudster managers. It explains clearly and precisely what a good manager looks like and behaves like with their co-workers. In this book, the foundations are laid to understand and recognise a Respectful Manager. This is critical for management training purposes and for managerial recruitment and promotion procedures. For those looking at increasing profitability, increasing competitive edge, and engaging their workforce in fulfilling work, the Respectful Manager is the key. This book is a must read for those who aspire to management roles, including senior management, as a guide to the very best practice in the field.

In den 15 Beiträgen dieses Buches erhalten Sie praktisches Fachwissen zu den bedeutendsten Themen des heutigen IT-Managements. Der Einsatz von Informationstechnologien (IT) entscheidet mehr denn je die Art und Weise, wie Unternehmen Geld verdienen. Dabei ergeben sich herausragende Geschäfts- und Innovationspotenziale für Unternehmen. Doch diese positiven Wirkungen ergeben sich nicht automatisch, sondern erfordern ein adäquates Management des IT-Einsatzes. Bei dieser Aufgabe stoßen jedoch viele der bisher eingesetzten Methoden und Vorgehensweisen des IT-Managements an ihre Grenzen. Denn die Rahmenbedingungen haben sich in den letzten Jahren signifi kant geändert: die Komplexität und Dynamik nehmen deutlich zu, gleichzeitig werden die Innovationszyklen in der IT immer kürzer. Für das Management der IT sind unter diesen veränderten Rahmenbedingungen neue Denkmuster und Lösungsansätze erforderlich. Erst damit können Chief Information Officer (CIO) die Herausforderungen der heutigen Zeit bewältigen und gleichzeitig die entscheidende Grundlage für eine differenzierende und wertschaffende Nutzung von IT schaffen. Bei den Autoren dieses Buches handelt es sich um 24 erfahrene Experten aus dem IT-Management. Dr. Michael Lang ist als Führungskraft bei einem der größten IT-Dienstleistungsunternehmen Europas tätig. Zudem ist er Lehrbeauftragter für Projekt- und IT-Management sowie Herausgeber von mehreren Fachbüchern.

Das Herausgeberwerk vermittelt fundiert und praxisnah, wie Unternehmen eine Transformation und das Transformationsmanagement mit der methodischen Vorgehensweise des Enterprise Transformation Cycle (ETC) meistern können. Der ETC ist ein modulares zielgerichtetes Regelkreissystem zur systematischen Transformation von Geschäftsprozessen, Systembereichen, Industrien, Unternehmen und Branchen. Er beschreibt nicht nur die Ideengenerierung, die Veränderung und die Wertschöpfung, sondern auch die operative und strategische Vorgehensweise bei der Umsetzung von Projekten. In den einzelnen Beiträgen werden neben einer theoretischen Einführung und einem Methodenteil auch praktische Umsetzungsbeispiele verschiedener Branchen vorgestellt und Handlungsempfehlungen für Unternehmen aufgezeigt. Das Buch richtet sich an Entscheidungsträger, Führungskräfte, Praktiker, Wissenschaftler, Verbände, Personalverantwortliche und Unternehmensberater.

This book provides specialists and executives with a clear, yet practical set of recommendations to meet the challenges of digital transformation and ensure long-term success as a leader in a primarily digital business world. The authors describe the fundamental principles of digitization and its economic opportunities and risks, integrating them into a framework of classic and new management methods. The book also explores how increasing digitization – not only of communication, but of complete value chains – has led to a need to establish a digital business leadership. Digitization is changing people and markets: it causes the upheaval of entire industries, creates new digital-centric companies, and forces established companies to cope with the transformation activities associated with these digitization processes. New approaches and methods have to be learned, tried and tested patterns of thinking have to be explored, and last but not least, innovation activities have to be understood as continuous necessities. At the same time, digital business offers considerable opportunities for renewing competitive advantages, improving existing process structures and realigning products, services and business models.

This book examines the relationships among leadership, the quality of the management process and business results. Drawing from the pioneering contributions of Chester I. Barnard, this book defines the role and characteristics of an effective and efficient manager in the new knowledge economy. This book also examines the relevance of Barnard's work on modern studies in economics and business administration.Chester I. Barnard considered the company to be a complex socio-economic system, oriented towards general aims. A company's behavior is rational if its constituent elements and management models are planned, organized, guided and regulated in order to create and maintain a cooperative system that combines efficiency and effectiveness. In this book, the conceptual construction of Barnard's management theory is represented by a synthetic scheme in which the various components of the business process (including leadership) and their influences on the outcome variables of the company are linked as a system. This approach makes this book appealing to academics, scholars and professionals in business, management, administration and knowledge management.

Is digitalization a value-added approach? Global leaders believe so, and this book reveals how to digitally transform your business model and compete in today's economy. It presents a roadmap consisting of five phases; Digital Reality, Digital Ambition, Digital Potential, Digital Fit, and Digital Implementation, each with step-by-step instructions as well as innovative activities and tools. This is a timely book offering professionals a concise, tried-and-trusted guide to the digital transformation of business models.

Agile, Lean, and DevOps approaches are radical game changers, providing a fundamentally different way to think about how IT fits into the enterprise, how IT leaders lead, and how IT can harness technology to accomplish the objectives of the enterprise. But honest and open conversations are not taking place between management and Agile delivery teams.In A Seat at the Table, CIO Mark Schwartz explores the role of IT leadership as it is now and opens the door to reveal IT leadership as it should be—an integral part of the value creation engine. With an easy style, Schwartz reveals that the only way to become an Agile IT leader is to be courageous—to throw off the attitude and assumptions that have kept CIOs from taking their rightful seat at the table. CIOs, step on up, your seat at the table is waiting for you.

​Matthias Groß untersucht den Einfluss von Topmanagern und Mitarbeitern im Zeitalter der Digitalisierung auf die Generierungen von Innovationen. Er beleuchtet, wie Führung zur Selbstführung (Empowering Leadership) von Topmanagern den Informationsaustausch von Mitarbeitern fördert und so die Innovationskraft von Unternehmen stärkt. Zudem analysiert er, wie sich die Bereitschaft von Mitarbeitern soziale Technologien zu nutzen (Social Technology Readiness), auf deren Innovativität auswirkt. In zwei empirischen Studien werden Chancen und Herausforderungen für Topmanager und Mitarbeiter im Kontext des Innovationsmanagements betrachtet.

Wei Yen explores how differences in world views between Eastern and Western thought and culture have on management and leadership behaviors.In The Geography of Thought Richard Nisbett showed how the thought and culture of the East is rooted in Chinese Confucian ideals while that of the West goes back to the early Greeks. In From Great Wall to Wall Street, Wei Yen explores how these differences impact today's leadership and management practices. He delves deeply into the two cultures and their philosophical roots, and explains why there can exist significant misunderstandings between the two camps.Yen was born in China, raised in Hong Kong, educated both there and in the US and then spent half his working life in the US and half in Asia. From his vantage point, straddling both cultures he compares and contrasts the pragmatic, wholistic Chinese (or Asian) management style with the rational and analytical Western management style. He shows their pros and cons, the areas where they differ and situations where one may be more successful than the other.Yen argues that understanding traditional Chinese culture, and how it affects management behaviors and current events, can help decision makers make better decisions in business, finance and politics. He further combines culture with credit analysis to argue that it is unlikely that China will suffer a financial collapse despite a slowing economy and high debt levels. Equally, he shows how that same philosophical traditions also lie behind China's inability to innovate or project the “soft power” that the West's globally successful popular culture has achieved.How can the West take advantage of China's epic rise to strike win-win outcomes? How can the Chinese be more integrated into the global community and become a better global citizen in the future? How can policy makers make more realistic policies? None of these can be accomplished without first understanding where each other is coming from.

This book is open access under a CC BY-NC 3.0 IGO license.This book comprehensively covers topics in knowledge management and competence in strategy development, management techniques, collaboration mechanisms, knowledge sharing and learning, as well as knowledge capture and storage. Presented in accessible “chunks,” it includes more than 120 topics that are essential to high-performance organizations. The extensive use of quotes by respected experts juxtaposed with relevant research to counterpoint or lend weight to key concepts; “cheat sheets” that simplify access and reference to individual articles; as well as the grouping of many of these topics under recurrent themes make this book unique. In addition, it provides scalable tried-and-tested tools, method and approaches for improved organizational effectiveness. The research included is particularly useful to knowledge workers engaged in executive leadership; research, analysis and advice; and corporate management and administration. It is a valuable resource for those working in the public, private and third sectors, both in industrialized and developing countries.