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IRTM 2023We live in an inter-connected world. In the era of Industry 5.0, technology is getting embedded more and more in the way ‘we learn, live, work and play'.This progression is accelerating at a pace never seen before. Inter disciplinary and collaborative research across disciplines within the Technology domain and Management domain, and across the Technology — Management interface is opening up exciting new possibilities for solving problems whose solutions are beyond the scope of a single discipline, domain or practice, and helping to create a brave, new world. We are living in an incredible time of change.Our effort to hold such an interdisciplinary conference, in the virtual mode, apparently resonated across the academic community, as was evident from the huge response that the first ever conference on “Interdisciplinary Research in Technology and Management”, (IRTM) held in February 2021 had received from participants across many countries. This has encouraged the organizers to hold the next edition of the conference physically in Kolkata on a larger scale in the online mode.The pandemic unleashed by Covid 19 in the last two years has shaken the socio-economic foundations of countries and societies to a point where the world cannot be the same as before the pandemic. It has re-focused the world's attention on the priority of healthcare, and healthcare infrastructure and its innovative management.Inevitably, questions have again been raised more vehemently on what kind of a world we want to live in. Environmental concerns are being pursued with renewed vigour, The urgency of developing new, robust infrastructure relevant for the new world is gaining wider consensus.By 2030, as reports suggest, cyber – physical systems, internet of things and wearable technology will be everywhere and in everything, renewable energy will power the world, and digital entertainment will take centre stage among other developments.The third edition of the conference on “Interdisciplinary Research in Technology and Management” attempts to spotlight the above concerns. The number of tracks on which papers are invited from scholars, researchers, consultants and practitioners to share their interdisciplinary research and consultative work has been enlarged. As before, the papers will be peer reviewed and authors of the selected papers will be invited to present their papers in the IRTM conference.The presentation of papers will be interspersed with Keynote Talks by eminent experts on the theme of the conference or individual domains.

Inclusive Development of Society contains papers that were originally presented at the 2018 International Congress on Management and Technology in Knowledge, Service, Tourism & Hospitality (SERVE 2018), held 6-7 October and 15-16 December 2018 in Kuta, Bali, Indonesia and 18-19 October, 2018 at The Southern Federal University, Rostov-on-don, Russia. The contributions deal with various interdisciplinary research topics, particularly in the fields of social sciences, economics and the arts. The papers focus especially on such topics as language, cultural studies, economics, behavior studies, political sciences, media and communication, psychology and human development. The theoretical research studies included here should provide a solid foundation for the development of new tools that explore the possibilities of developing tourism, hospitality, service industries in Knowledge Economic Era, and the empirical papers will advance our knowledge regarding the impact of information technologies in organizations'and institutions'practices.These proceedings should be of interest to academics and professionals in the wider field of social sciences, including disciplines such as education, psychology, tourism and knowledge management.

Managing Service, Education and Knowledge Management in the Knowledge Economic Era contains papers that were originally presented at the 2016 International Congress on Management and Technology in Knowledge, Service, Tourism & Hospitality (SERVE 2016), held 8-9 October 2016 & 20-21 October 2016, in Jakarta, Indonesia & at the Vladimir State University, Vladimir, Russia. The contributions deal with various interdisciplinary research topics, particularly in the fields of social sciences, education, economics and arts. The papers focus especially on such topics as language, cultural studies, economics, behavior studies, political sciences, media and communication, psychology and human development. These proceedings should be of interest to academics and professionals in the wider field of social sciences, including disciplines such as education, psychology, tourism and knowledge management.

We live in an inter-connected world. In the era of Industry 4.0, technology is getting embedded more and more in the way ‘we learn, live, work, and play'. This progression is accelerating at a pace never seen before. Interdisciplinary and collaborative research across disciplines within the Technology domain and Management domain, and across the Technology-Management interface is opening up exciting new possibilities for solving problems whose solutions are beyond the scope of a single discipline, domain or practice, and helping to create a brave new world. The goal of this conference was to bring together scholars, researchers, consultants, and practitioners to share their interdisciplinary research and consultative work in Technology and Management. Selected papers were then peer-reviewed and authors were invited to present their work in the conference.

eWork and eBusiness in Architecture, Engineering and Construction 2016 collects the papers presented at the 11th European Conference on Product & Process Modelling (ECPPM 2016, Cyprus, 7-9 September 2016), The contributions cover complementary thematic areas that hold great promise for the advancement of research and technological development in the modelling of complex engineering systems, encompassing a substantial number of high quality contributions on a large spectrum of topics pertaining to ICT deployment instances in AEC/FM, including:• Information and Knowledge Management• Construction Management• Description Logics and Ontology Application in AEC• Risk Management• 5D/nD Modelling, Simulation and Augmented Reality• Infrastructure Condition Assessment• Standardization of Data Structures• Regulatory and Legal Aspects• Multi-Model and distributed Data Management• System Identification• Industrialized Production, Smart Products and Services• Interoperability• Smart Cities• Sustainable Buildings and Urban Environments• Collaboration and Teamwork• BIM Implementation and Deployment• Building Performance Simulation• Intelligent Catalogues and Services

This proceedings volume contains papers presented at the 2015 International Conference on Management and Technology in Knowledge, Service, Tourism & Hospitality (SERVE 2015), covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism and hospitality. This overview of current state of affair

This proceedings volume contains papers presented at the 2014 International Conference on Management and Technology in Knowledge, Service, Tourism & Hospitality (SERVE 2014), covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism and hospitality. This overview of current state of affair

Management and Technology in Knowledge, Service, Tourism and Hospitality contains papers covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism and hospitality. This overview of current state of affairs and anticipated developments will be of interest to researchers, entrepreneurs and stude

Enterprise Information Systems (EIS) integrate and support business processes across functional boundaries in a supply chain environment, and have become increasingly popular over the last 15 years. In recent years, more and more enterprises world-wide have adopted EIS such as Enterprise Resource Planning (ERP) for running their businesses. Previously, information systems such as CAD, CAM, MRPII and CRM were widely used for partial functional integration within a business organization. With global operation, global supply chain, and fierce competition in place, there is a need for suitable EIS such as ERP, E-Business or E-Commerce systems to integrate extended enterprises in a supply chain environment with the objective of achieving efficiency, competency, and competitiveness. As a result, there is a growing demand for researching EIS to provide insights into challenges, issues, and solutions related to the design, implementation and management of EIS.The papers in Advances in Enterprise Information Systems were selected from two premier international conferences: the International Forum of Information Systems Frontiers—Xian International Symposium (IFISF), June 29-30, 2006, Xian, China and the IFIP TC 8.9 International Conference on Research and Practical Issues of Enterprise Information Systems (Confenis 2007), October 14-16, Beijing, China. Both events provided an excellent opportunity for EIS academicians and practitioners in the world to gather and exchange ideas, and present original research in their fields. Advances in Enterprise Information Systems will be invaluable to scientists, researchers and professionals in EIS.

Electronic bill presentment and payment (EBPP) is revolutionizing the billing process by offering online and real time presentment of bill content and payment choices. EBPP is the easy way of viewing billing status, remittance items, and presenting balances using a universal browser from any location. In contrast to paper-based bills, electronic bi

AI iQ for a Human-Focused Future: Strategy, Talent, and Culture offers a pioneering approach to integrating artificial intelligence (AI) and generative AI (GenAI) in business, emphasizing a business strategy first mindset over a technologycentric one.This book challenges the usual hype surrounding AI, advocating for a more realistic perspective. It delves into the evolution of AI, from traditional data science and machine learning to GenAI, all through the lens of strategic business application. Unlike other texts, this book moves away from case studies, favoring practical, real-world advice from extensive field experience. This book presents strategies for creating an environment that not only accepts but thrives on AI, focusing on strategic leadership, talent development, and inclusivity. It highlights crucial roles, such as the Chief AI Officer, and emphasizes the importance of diversity in AI teams. Uniquely, each chapter concludes with key takeaways, offering actionable steps, and implementation tips. This practical approach transforms theoretical concepts into actionable business strategies, providing leaders with the tools to apply AI initiatives effectively in their organizations.This book is more than an informative resource; it's a practical toolkit for any business leader aiming to navigate the evolving landscape of AI and GenAI, ensuring their organization is prepared for sustainable growth and success in an AI-driven future.

In this book, the development process of blockchain algorithms and examples of their applications in different sectors are explored. The opportunities and challenges of blockchain implementations that arise in making technological innovations usable in corporate structures are discussed. In this respect, the book aims to deal with both the conceptual framework and the real challenges and opportunities encountered in practice regarding the blockchain applications. It is tried to contribute to the literature by presenting practical blockchain application suggestions to the readers on a scientific basis.It is a fact that blockchain technology is considered one of the most disruptive and revolutionary innovations after the invention of the internet. Blockchain technology, which was first used for cross-border payments, is coming up with a new application area in a different sector every day. The main purpose of Blockchain-based systems is to spread the'trust'service provided by a central intermediary to machines in transactions between two parties. Thus, it removes the need for this trust from the monopoly of a single intermediary. Blockchain implementation scenarios are to establish math-based trust in an untrusted environment.While exploring the complexity of blockchain applications in different sectors, the emerging risks are also examined from a management perspective. In particular, it is aimed to be a key work that the management levels of the enterprises can benefit from in the decision-making processes.It will be seen that blockchain technologies will be used unlimitedly in design, planning, management and decision making. This book will also introduce new visions for practitioners to use different blockchain technologies and methodologies to face problems.

In a world undergoing rapid technological evolution, this is your indispensable guide to thriving in the digital age. Digital Transformation Roadmap: From Vision to Execution offers a comprehensive exploration of the Fourth Industrial Revolution by presenting a roadmap for leveraging technology to revolutionize businesses, strategy, and innovation.Embark on a journey that unveils the dynamic interplay between technology and business. Discover the evolution of tech life cycles, the significance of digital transformation, and the key domains of change reshaping industries. Explore strategies to gain competitive advantage, from reimagining business models to aligning digital visions with organizational goals. Experience a holistic approach to digital transformation.Learn how to empower employees, foster a culture of innovation, and navigate change adeptly. Delve into the world of emerging technologies such as AI, IoT, and blockchain, and harness their potential to open new avenues for growth.From cybersecurity roadmaps to measuring system performance, uncover essential practices to ensure the resilience and success of digital initiatives. Master the art of delivering exceptional digital customer experiences and harnessing the value of data.Whether you're a business leader, strategist, or tech enthusiast, this book equips you with actionable insights, practical strategies, and a forward-thinking mindset to drive change and thrive in the digital landscape.

How did we end up here, masters of scientific insight, purveyors of ever more powerful technologies, astride the burning planet that created us, and now responsible for cleaning up the mess and determining the future direction of all of life? And what do we do about it?Technology is Dead is a book that attempts to answer both of those questions. It is a book of both challenge and hope, written for those who are able or willing to lead us out of our global predicament. It is a book for everybody: the politicians, CEOs, community leaders, everyday parents, and young people who understand that we must change our ways to ensure a sustainable future for all living things and the planet we rely on.

In today's global business environment, Customer Relationship Management (CRM) has become key to the success of many international enterprises. Managing Customer Relationships Using Customer Care Techniques: Strategy Development of an International Enterprise offers a comprehensive analysis of this crucial business aspect, focusing on how companies can effectively manage their customer relationships in the context of global expansion. This book stands out with its unique approach to CRM, blending theory with practice and providing readers with a deep understanding of how CRM influences the strategies of international enterprises.The book is divided into four main parts, each focusing on a different aspect of customer relationship management. The first part focuses on creating strategies in the context of customer relationships in international enterprises, the second part discusses the essence of the CRM concept in companies, the third part delves into the strategy of a global enterprise from the customer relationship perspective, and the fourth part centers on the evaluation and optimization of customer care strategy in modern business.Key Features:• In-depth analysis of the CRM concept in the context of international business.• Discussion on the evolution of the CRM idea over the years.• Introduction to integrated customer relationship management systems in global enterprises.• Analysis of the impact of social media on CRM.• Practical insights on measuring the effectiveness of customer care activities.Managing Customer Relationships Using Customer Care Techniques: Strategy Development of an International Enterprise is a must-read for managers, business consultants, business students, and anyone wanting to understand how to effectively manage customer relationships in an international business environment.

Everyone talks innovation and we can all point to random examples of innovation inside of healthcare information technology, but few repeatable processes exist that make innovation more routine than happenstance. How do you create and sustain a culture of innovation? What are the best practices you can refine and embed as part of your organization's DNA? What are the potential outcomes for robust healthcare transformation when we get this innovation mystery solved? Through timely essays from leading experts, the first edition showcased the widely adopted healthcare innovation model from HIMSS and how providers could leverage to increase their velocity of digital transformation. Regardless of its promise, innovation has been slow in healthcare. The second edition takes the critical lessons learned from the first edition, expands and refreshes the content as a result of changes in the industry and the world. For example, the pandemic really shifted things. Now providers are more ready and interested to innovate. In the past year alone, significant disruptors (such as access to digital health) have entered the provider space threatening the existence of many hospitals and practices. This has served as a giant wake-up call that healthcare has shifted. And finally, there is more emphasis today than before on the concept of patient and clinician experience. Perhaps hastened by the pandemic, the race is on for innovations that will help address clinician burnout while better engaging patients and families. Loaded with numerous case studies and stories of successful innovation projects, this book helps the reader understand how to leverage innovation to help fulfill the promise of healthcare information technology in enabling superior business and clinical outcomes.

'Zero Trust is the strategy that organizations need to implement to stay ahead of cyber threats, period. The industry has 30 plus years of categorical failure that shows us that our past approaches, while earnest in their efforts, have not stopped attackers. Zero Trust strategically focuses on and systematically removes the power and initiatives hackers and adversaries need to win as they circumvent security controls. This book will help you and your organization have a better understanding of what Zero Trust really is, recognize its history, and gain prescriptive knowledge that will help you and your enterprise finally begin beating the adversaries in the chess match that is cyber security strategy.'Dr. Chase Cunningham (aka Dr. Zero Trust), Cyberware ExpertToday's organizations require a new security approach that effectively adapts to the challenges of the modern environment, embraces the mobile workforce, and protects people, devices, apps, and data wherever they are located. Zero Trust is increasingly becoming the critical security approach of choice for many enterprises and governments; however, security leaders often struggle with the significant shifts in strategy and architecture required to holistically implement Zero Trust.This book seeks to provide an end-to-end view of the Zero Trust approach across organizations'digital estates that includes strategy, business imperatives, architecture, solutions, human elements, and implementation approaches that could significantly enhance these organizations'success in learning, adapting, and implementing Zero Trust. The book concludes with a discussion of the future of Zero Trust in areas such as artificial intelligence, blockchain technology, operational technology (OT), and governance, risk, and compliance.The book is ideal for business decision makers, cybersecurity leaders, security technical professionals, and organizational change agents who want to modernize their digital estate with the Zero Trust approach.

As cyberattacks continue to grow in complexity and number, computational intelligence is helping under-resourced security analysts stay one step ahead of threats. Drawing on threat intelligence from millions of studies, blogs, and news articles, computational intelligence techniques such as machine learning and automatic natural language processing quickly provide the means to identify real threats and dramatically reduce response times. The book collects and reports on recent high-quality research addressing different cybersecurity challenges. It: explores the newest developments in the use of computational intelligence and AI for cybersecurity applications provides several case studies related to computational intelligence techniques for cybersecurity in a wide range of applications (smart health care, blockchain, cyber-physical system, etc.) integrates theoretical and practical aspects of computational intelligence for cybersecurity so that any reader, from novice to expert, may understand the book's explanations of key topics. It offers comprehensive coverage of the essential topics, including: machine learning and deep learning for cybersecurity blockchain for cybersecurity and privacy security engineering for cyber-physical systems AI and data analytics techniques for cybersecurity in smart systems trust in digital systems This book discusses the current state-of-the-art and practical solutions for the following cybersecurity and privacy issues using artificial intelligence techniques and cutting-edge technology. Readers interested in learning more about computational intelligence techniques for cybersecurity applications and management will find this book invaluable. They will get insight into potential avenues for future study on these topics and be able to prioritize their efforts better.

This book presents different tools and techniques used for Decision Support Systems (DSS), including decision tree and table, and their modifications, multi-criteria decision analysis techniques, network tools of decision support, and various case-based reasoning methods supported by examples and case studies. Latest developments for each of the techniques have been discussed separately, and possible future research areas are duly identified as intelligent and spatial DSS.Features: Discusses all the major tools and techniques for Decision Support System supported by examples. Explains techniques considering their deterministic and stochastic aspects. Covers network tools including GERT and Q-GERT. Explains the application of both probability and fuzzy orientation in the pertinent techniques. Includes a number of relevant case studies along with a dedicated chapter on software. This book is aimed at researchers and graduate students in information systems, data analytics, operation research, including management and computer science areas.

With the rapid development and drastic change of the world economy,'Digital Finance','Internet Finance','Science and Technology Finance'have become new hotspots, which also represent the future trend of economy development in the era of big data. Enterprises are facing more uncertainty, opportunities coexist with challenges. There are more possibilities for economic development and enterprise management to accelerate the integration of cutting-edge research results, to deepen hot topics discussion and to promote opinion exchanges among academic and business circles. The Sixth International Conference on Economic and Business Management (FEBM2021) was successfully held online on October 16-17, 2021, and aimed to provide a platform for researchers, engineers, academics as well as industry professionals from all over the world to present their latest research findings and development activities in economic and business management. These proceedings include 51 accepted articles selected from 94 submissions.

The Internet is making our daily lives as digital as possible, and this new era is called the Internet of Everything (IoE). The key force behind the rapid growth of the Internet is the technological advancement of enterprises. The digital world we live in is facilitated by these enterprises'advances and business intelligence. These enterprises need to deal with gazillions of bytes of data, and in today's age of General Data Protection Regulation, enterprises are required to ensure privacy and security of large-scale data collections. However, the increased connectivity and devices used to facilitate IoE are continually creating more room for cybercriminals to find vulnerabilities in enterprise systems and flaws in their corporate governance. Ensuring cybersecurity and corporate governance for enterprises should not be an afterthought or present a huge challenge. In recent times, the complex diversity of cyber-attacks has been skyrocketing, and zero-day attacks, such as ransomware, botnet, and telecommunication attacks, are happening more frequently than before. New hacking strategies would easily bypass existing enterprise security and governance platforms using advanced, persistent threats. For example, in 2020, the Toll Group firm was exploited by a new crypto-attack family for violating its data privacy, where an advanced ransomware technique was launched to exploit the corporation and request a huge figure of monetary ransom. Even after applying rational governance hygiene, cybersecurity configuration and software updates are often overlooked when they are most needed to fight cyber-crime and ensure data privacy. Therefore, the threat landscape in the context of enterprises has become wider and far more challenging. There is a clear need for collaborative work throughout the entire value chain of this network. In this context, this book addresses the cybersecurity and cooperate governance challenges associated with enterprises, which will provide a bigger picture of the concepts, intelligent techniques, practices, and open research directions in this area. This book serves as a single source of reference for acquiring the knowledge on the technology, process, and people involved in next-generation privacy and security.

Operational Auditing: Principles and Techniques for a Changing World, 2nd edition, explains the proven approaches and essential procedures to perform risk-based operational audits. It shows how to effectively evaluate the relevant dynamics associated with programs and processes, including operational, strategic, technological, financial and compliance objectives and risks. This book merges traditional internal audit concepts and practices with contemporary quality control methodologies, tips, tools and techniques. It explains how internal auditors can perform operational audits that result in meaningful findings and useful recommendations to help organizations meet objectives and improve the perception of internal auditors as high-value contributors, appropriate change agents and trusted advisors. The 2nd edition introduces or expands the previous coverage of: • Control self-assessments. • The 7 Es framework for operational quality. • Linkages to ISO 9000. • Flowcharting techniques and value-stream analysis • Continuous monitoring. • The use of Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). • Robotic process automation (RPA), artificial intelligence (AI) and machine learning (ML); and • Adds a new chapter that will examine the role of organizational structure and its impact on effective communications, task allocation, coordination, and operational resiliency to more effectively respond to market demands.

This set comprises of Enterprise Level Security and Enterprise Level Security 2. ELS provides a modern alternative to the fortress approach to security. ELS 2 follows on from the first book, which covered the basic concepts of ELS, to give a discussion of advanced topics and solutions.

In the modern world, most gross product is created within Enterprise firms, project programs, state agencies, transnational corporations and their divisions, as well as various associations and compositions of the above entities. Enterprises, being, on the one hand, complex, and, on the other hand, widespread systems, are the subject matter of cybernetics, system theory, operations research, management sciences and many other fields of knowledge.However, the complexity of the system obstructs the development of mathematically rigorous foundations for Enterprise control. Moreover, methods of operations research and related sciences, which are widely used in practice, provide optimization of the constituents of an Enterprise, without modeling it as a whole system. But the optimization of parts does not lead to the optimality of the whole, and, also, the absence of top-down and holistic mathematical models of Enterprise contradicts the principle of holism and the system approach.The approach in this book looks first at Enterprise Systems and their essential aspects as complex sociotechnical systems composed of integrated sets of structural and process models (Chapters 1 and 2). A uniform description of all the heterogeneous fields of the modern Enterprise (marketing, sales, manufacturing, HR, finance, etc.) is then made, and the Enterprise Control Problem is posed as a top-down and holistic mathematical optimization problem (Chapter 3). Original models and methods of contract theory (Chapter 4), technology management (Chapter 5), human behavior and human capital (Chapter 6) and complex activity and resource planning (Chapter 7) are developed to solve the problem. Structural processes and mathematical models constitute an Optimal Enterprise Control Framework (Chapter 8) that provides a practical solution to the Enterprise Control Problem.This book is a resource for postgraduate and doctoral students, postdoctoral researchers and professors with research interests in the following fields of science: Fundamental Complex Systems study, Complex Systems Engineering, Enterprise Systems Engineering Applications of Operations Research, Optimization, Probability and Stochastic processes to Management Science, Economics and Business Theory of the Firm Business and Management – general, strategy/leadership, organization management, operations management and management information systems Theory of Business Processes, Business Processes Improvement and Reengineering

As the 2020 global lockdown became a universal strategy to control the COVID-19 pandemic, social distancing triggered a massive reliance on online and cyberspace alternatives and switched the world to the digital economy. Despite their effectiveness for remote work and online interactions, cyberspace alternatives ignited several Cybersecurity challenges. Malicious hackers capitalized on global anxiety and launched cyberattacks against unsuspecting victims. Internet fraudsters exploited human and system vulnerabilities and impacted data integrity, privacy, and digital behaviour.Cybersecurity in the COVID-19 Pandemic demystifies Cybersecurity concepts using real-world cybercrime incidents from the pandemic to illustrate how threat actors perpetrated computer fraud against valuable information assets particularly healthcare, financial, commercial, travel, academic, and social networking data. The book simplifies the socio-technical aspects of Cybersecurity and draws valuable lessons from the impacts COVID-19 cyberattacks exerted on computer networks, online portals, and databases. The book also predicts the fusion of Cybersecurity into Artificial Intelligence and Big Data Analytics, the two emerging domains that will potentially dominate and redefine post-pandemic Cybersecurity research and innovations between 2021 and 2025.The book's primary audience is individual and corporate cyberspace consumers across all professions intending to update their Cybersecurity knowledge for detecting, preventing, responding to, and recovering from computer crimes. Cybersecurity in the COVID-19 Pandemic is ideal for information officers, data managers, business and risk administrators, technology scholars, Cybersecurity experts and researchers, and information technology practitioners. Readers will draw lessons for protecting their digital assets from email phishing fraud, social engineering scams, malware campaigns, and website hijacks.

This book explains how AI and Machine Learning can be applied to help businesses solve problems, support critical thinking and ultimately create customer value and increase profit.By considering business strategies, business process modeling, quality assurance, cybersecurity, governance and big data and focusing on functions, processes, and people's behaviors it helps businesses take a truly holistic approach to business optimization. It contains practical examples that make it easy to understand the concepts and apply them. It is written for practitioners (consultants, senior executives, decision-makers) dealing with real-life business problems on a daily basis, who are keen to develop systematic strategies for the application of AI/ML/BD technologies to business automation and optimization, as well as researchers who want to explore the industrial applications of AI and higher-level students.

In one modest-sized volume, this book offers three valuable sets of knowledge. First, it provides best practice guidance on virtually every large-scale task a modern manager may be involved in—from recruiting and hiring to onboarding and leading teams, and from employee engagement and retention to performance management and working with difficult employees.Second, it explains the essential concepts and practice of a range of effective leadership styles—including (but not limited to) servant leadership, crisis leadership, change agent leadership, and diversity and inclusion leadership. Third, it offers brief case studies from select CISOs and CSOs on how these management and leadership principles and practices play out in real-life workplace situations.The best practice essentials provided throughout this volume will empower aspiring leaders and also enable experienced managers to take their leadership to the next level. Many if not most CISOs and other leaders have had very little, if any, formal training in management and leadership. The select few that have such training usually obtained it through academic courses that take a theoretical, broad brush approach. In contrast, this book provides much actionable guidance in the nitty-gritty tasks that managers must do every day.Lack of management practical knowledge puts CISOs and CSOs at a disadvantage vis-a-vis other executives in the C-suite. They risk being pigeonholed as “security cops” rather than respected business leaders. Many articles on these subjects published in the press are too incomplete and filled with bad information. And combing through the few high-quality sources that are out there, such as Harvard Business Publishing, can take hundreds of dollars in magazine subscription and book purchase fees and weeks or months of reading time. This book puts all the essential information into your hands through a series of concise chapters authored by an award-winning writer.

Boards and business leaders expect their key advisors to deliver fresh insights, and increasingly expect them to demonstrate foresight. To achieve what is expected, it is crucial to understand the dynamics of conversations in the boardroom and around the audit committee table. This book provides those unique perspectives.The journey from the ‘mailroom to the boardroom'follows the story of a young banker who moved into the internal auditing profession as part of the ‘new breed', then rose through the ranks into senior leadership and chief audit executive roles, before assuming audit committee and board roles that had an immense influence on governance, risk, compliance, and audit professionals. Success does not always follow a smooth and uneventful trajectory, and this story reflects insights from both the ups and the downs of the journey.Each chapter shares insights, better practices, case studies, practical examples, and real-life challenges and draws them together into 101 building blocks, each one providing crucial career-long learnings.The storytelling provides insights to people at all levels on the importance of positioning oneself to step into leadership roles, helps them understand how to evaluate and pursue potential career growth opportunities, provides tips on how to holistically manage and advance their career, and inspires higher-level thinking that enhances governance, risk, compliance and audit practices.

This book serves three basic purposes: (1) a tutorial-type reference for complex systems engineering (CSE) concepts and associated terminology, (2) a recommendation of a proposed methodology showing how the evolving practice of CSE can lead to a more unified theory, and (3) a complex systems (CSs) initiative for organizations to invest some of their resources toward helping to make the world a better place.A wide variety of technical practitioners—e.g., developers of new or improved systems (particularly systems engineers), program and project managers, associated staff/workers, funders and overseers, government executives, military officers, systems acquisition personnel, contract specialists, owners of large and small businesses, professional society members, and CS researchers—may be interested in further exploring these topics.Readers will learn more about CS characteristics and behaviors and CSE principles and will therefore be able to focus on techniques that will better serve them in their everyday work environments in dealing with complexity. The fundamental observation is that many systems inherently involve a deeper complexity because stakeholders are engaged in the enterprise. This means that such CSs are more difficult to invent, create, or improve upon because no one can be in total control since people cannot be completely controlled. Therefore, one needs to concentrate on trying to influence progress, then wait a suitable amount of time to see what happens, iterating as necessary. With just three chapters in this book, it seems to make sense to provide a tutorial introduction that readers can peruse only as necessary, considering their background and understanding, then a chapter laying out the suggested artifacts and methodology, followed by a chapter emphasizing worthwhile areas of application.

Is your enterprise's strategy for cybersecurity just crossing its fingers and hoping nothing bad ever happens? If so…you're not alone. Getting cybersecurity right is all too often an afterthought for Fortune 500 firms, bolted on and hopefully creating a secure environment. We all know this approach doesn't work, but what should a smart enterprise do to stay safe? Today, cybersecurity is no longer just a tech issue. In reality, it never was. It's a management issue, a leadership issue, a strategy issue: It's a'must have right'…a survival issue. Business leaders and IT managers alike need a new paradigm to work together and succeed.After years of distinguished work as a corporate executive, board member, author, consultant, and expert witness in the field of risk management and cybersecurity, David X Martin is THE pioneering thought leader in the new field of CyRMSM. Martin has created an entirely new paradigm that approaches security as a business problem and aligns it with business needs. He is the go-to guy on this vitally important issue. In this new book, Martin shares his experience and expertise to help you navigate today's dangerous cybersecurity terrain, and take proactive steps to prepare your company—and yourself —to survive, thrive, and keep your data (and your reputation) secure.

As featured on CNN, Forbes and Inc – BookAuthority identifies and rates the best books in the world, based on recommendations by the world's most successful business leaders and experts. Winning the spot of #19 out of 26 on the 2020 Bookauthority Best New Industrial Management Books of All Time. Winning the spot of #3 out of 8 on the 2021 Bookauthority Best New Industrial Management Books to Read in 2021. Winning the spot of #5 out of 11 on the 2021 Bookauthority Best New Product Design Books to Read in 2021. 2020 Taylor & Francis Award Winner for Outstanding Professional Book!Product Lifecycle Management (PLM): A Digital Journey Using Industrial Internet of Things (IIot) provides a summary of the essential topics of Product Lifecycle Management (PLM) and the Industrial Internet of Things (IIoT) in the era of Industry 4.0.The book discusses emerging technologies, their contribution towards enhancing product design, development, and manufacturing. It also presents the integration of PLM, Enterprise Resource Planning (ERP), and Manufacturing Execution System (MES) along with IIoT as well the integration of mechanical, electronic components, embedded systems, firmware and software focusing on smart design, development, and manufacturing in the digital transformation journey. The book provides a high-level overview of how the smart product development through smart manufacturing materializes within the smart ecosystem.Manufacturing professionals, designers, mechanical, electrical, electronics, instrumentation and industrial engineers, information and communication technology consultants and those working in production planning, process control, and operations will find this book invaluable.

Most information systems textbooks overwhelm business students with overly technical information they may not need in their careers. This textbook takes a new approach to the required information systems course for business majors. For each topic covered, the text highlights key'Take-Aways'that alert students to material they will need to remember during their careers. Sections titled'Where You Fit In'and'Why This Chapter Matters'explain how the topics being covered will impact students on the job. Review questions, discussion questions, and summaries are also included. This second edition is updated to include new technology, along with a new running case study.Key features: Single-mindedly for business students who are not technical specialists Doesn't try to prepare IS professionals; other courses will do that Stresses the enabling technologies and application areas that matter the most today Based on the author's real-world experience Up to date regarding technology and tomorrow's business needs This is the book the author—and, more importantly, his students—wishes he had when he started teaching. Dr. Mallach holds degrees in engineering from Princeton and MIT, and in business from Boston University. He worked in the computer industry for two decades, as Director of Strategic Planning for a major computer firm and as co-founder/CEO of a computer marketing consulting firm. He taught information systems in the University of Massachusetts (Lowell and Dartmouth) business schools for 18 years, then at Rhode Island College following his retirement. He consults in industry and serves as Webmaster for his community, in between hiking and travel with his wife.

Industry 4.0 is a challenge for today's businesses. It's a concept that encompasses the technological innovations of automation, control, and information technology, as it's applied to manufacturing processes. It's a new topic that recently emerged in academia and industry, with few books that target both management and engineering. This book will cover the new advances and the way to manage competitive organizations. The chapters will include terms of theory, evidence, and/or methodology, and significantly advance social scientific research.This book: Focuses on the latest and most recent research findings occurring on the topic of Industry 4.0 Presents the ways companies around the world are facing today's technological challenges Assists researchers and practitioners in selecting the correct options and strategies to manage competitive organizations Provides recent advances in international studies Encompasses the main technological innovations in the fields of automation, control, and information technology applied to the manufacturing processes Industry 4.0: Challenges, Trends, and Solutions in Manangment and Engineering is designed to increase the knowledge and effectiveness of all managers and engineers in all organizations and activity sectorsCarolina Machado has been teaching in the Human Resources Management subjects since 1989 at University of Minho, Portugal. She has been an associate professor since 2004, with experience and research interest areas in the field of Human Resource Management, International Human Resource Management, Human Resource Management in SMEs, Training and Development, Emotional Intelligence, Management Change, Knowledge Management, and Management/HRM in the Digital Age. She is head of the Department of Management and head of the Human Resources Management Work Group at University of Minho, as well as chief editor of the International Journal of Applied Management Sciences and Engineering (IJAMSE). J. Paulo Davim is a professor at the Department of Mechanical Engineering of the University of Aveiro, Portugal. He has more than 30 years of teaching and research experience in Manufacturing, Materials, Mechanical, and Industrial Engineering, with special emphasis in Machining & Tribology. He has also interest in Management, Engineering Education, and Higher Education for Sustainability. He has worked as evaluator of projects for ERC (European Research Council) and other international research agencies.

No enterprise today is proud of being unchanged. Stability is understood more as a sign of stagnation than reliability, and enterprises that do not change and do not evolve are commonly regarded as fossilized. Increasing globalization processes often force today's enterprises to make organizational changes, but the effectiveness of these processes relies on its organizational culture. This book argues that the problem behind organizational culture is its multilevel structure, including the visible and hidden levels. It addresses difficult questions, such as: Is it better to make thorough, but more painful changes, or to gradually introduce small improvements? It also demonstrates that organizational culture is not a fixed phenomenon: its shaping takes place in stages, and it is essential to take such stages into account in the process of implementing the strategy of an enterprise. Providing a comprehensive insight into'organizational culture'and its relationship to change, this book will be essential reading for professionals involved in business management and IT management throughout the world. Its analyses and suggestions will allow for improved organizational culture and change management in business environments.

Enterprise Level Security 2: Advanced Topics in an Uncertain World follows on from the authors'first book on Enterprise Level Security (ELS), which covered the basic concepts of ELS and the discoveries made during the first eight years of its development. This book follows on from this to give a discussion of advanced topics and solutions, derived from 16 years of research, pilots, and operational trials in putting an enterprise system together. The chapters cover specific advanced topics derived from painful mistakes and numerous revisions of processes. This book covers many of the topics omitted from the first book including multi-factor authentication, cloud key management, enterprise change management, entity veracity, homomorphic computing, device management, mobile ad hoc, big data, mediation, and several other topics. The ELS model of enterprise security is endorsed by the Secretary of the Air Force for Air Force computing systems and is a candidate for DoD systems under the Joint Information Environment Program. The book is intended for enterprise IT architecture developers, application developers, and IT security professionals. This is a unique approach to end-to-end security and fills a niche in the market.

Industry 4.0 refers to fourth generation of industrial activity characterized by smart systems and internet-based solutions. This book describes the fourth revolution based on instrumented, interconnected and intelligent assets. The different book chapters provide a perspective on technologies and methodologies developed and deployed leading to this concept. With an aim to increase performance, productivity and flexibility, major application area of maintenance through smart system has been discussed in detail. Applicability of 4.0 in transportation, energy and infrastructure is explored, with effects on technology, organisation and operations from a systems perspective.

The next big area within the information and communication technology field is Artificial Intelligence (AI). The industry is moving to automate networks, cloud-based systems (e.g., Salesforce), databases (e.g., Oracle), AWS machine learning (e.g., Amazon Lex), and creating infrastructure that has the ability to adapt in real-time to changes and learn what to anticipate in the future. It is an area of technology that is coming faster and penetrating more areas of business than any other in our history. AI will be used from the C-suite to the distribution warehouse floor. Replete with case studies, this book provides a working knowledge of AI's current and future capabilities and the impact it will have on every business. It covers everything from healthcare to warehousing, banking, finance and education. It is essential reading for anyone involved in industry.

The topic of project management is truly an evolution of art seeking science. This activity involves balancing project objectives against the constraints of time, budget, and quality. Achieving this balance requires skill, experience, along with the use of many tools, and techniques which are the focus of this book. This new edition provides updated content to incorporate examples from Microsoft Project 2016 and material from the Project Management Body of Knowledge (PMBOK® Guide), sixth edition. The chapter structure includes step-by-step instructions regarding the basic mechanics and various software tools that can be used to assist in the processes. To reinforce the textbook's learning objectives, extra material is provided on the textbook website. This includes mechanical tool examples and lab assignments representative of the chapter topics. An external video tutorial library is available to help with various mechanics related to Microsoft Project mechanics. An instructor manual is available for qualifying adoptions for classroom use.NOTE: Chapter 26 is not in the textbook and is only located in the book's Downloads tab on the CRCPress.com website.Features Illustrates the use of Microsoft Project throughout the project life cycle Offers templates as productivity enhancement tools Includes supplemental material for students and instructors Provides assignments for hands-on experience Follows the PMI PMBOK ® Guide model structure that will support a better understanding of the model and help prepare students for PMP and CAPM certification Illustrates both traditional and contemporary management techniques

The 2017 Fifth International Conference on Management and Technology in Knowledge, Service, Tourism & Hospitality (SERVE 2017) was held on 21-22 October 2017 and on 30 November 2017, in Bali, Indonesia and at the Financial University under the Government of the Russian Federation, Moscow, Russia. The theme of the conference was'Financial and Economic Tools Used in the World Hospitality Industry'.Conference contributions dealt with various interdisciplinary research topics, particularly in the fields of social sciences, economics, business, management, education, and finance. Through this conference proceedings volume, we propose to launch a renewed discussion of how financial and economic tools can be used in the world hospitality, service, and tourism industries. The purpose of this volume is to develop new theoretical and empirical knowledge that explores the possibilities of developing tourism, hospitality, service industries in sharing economy. These proceedings should be of interest to academics and professionals in the wider field of social sciences, including disciplines such as education, psychology, tourism and knowledge management.

Digital forensics has been a discipline of Information Security for decades now. Its principles, methodologies, and techniques have remained consistent despite the evolution of technology, and, ultimately, it and can be applied to any form of digital data. However, within a corporate environment, digital forensic professionals are particularly challenged. They must maintain the legal admissibility and forensic viability of digital evidence in support of a broad range of different business functions that include incident response, electronic discovery (ediscovery), and ensuring the controls and accountability of such information across networks. Digital Forensics and Investigations: People, Process, and Technologies to Defend the Enterprise provides the methodologies and strategies necessary for these key business functions to seamlessly integrate digital forensic capabilities to guarantee the admissibility and integrity of digital evidence. In many books, the focus on digital evidence is primarily in the technical, software, and investigative elements, of which there are numerous publications. What tends to get overlooked are the people and process elements within the organization. Taking a step back, the book outlines the importance of integrating and accounting for the people, process, and technology components of digital forensics. In essence, to establish a holistic paradigm—and best-practice procedure and policy approach—to defending the enterprise. This book serves as a roadmap for professionals to successfully integrate an organization's people, process, and technology with other key business functions in an enterprise's digital forensic capabilities.

Whether it's because of a lack of understanding, poor planning, or a myriad of other things, 50 to 60 percent of the IT effort in most companies can be considered waste. Explaining how to introduce Lean principles to your IT functions to reduce and even eliminate this waste, Lean Management Principles for Information Technology provides t

Ahlia University contributes to the advancement and propagation of knowledge by encouraging its academics and research students to publish their original research that can be applied to real-life situations. Co-operation with Brunel University London in the United Kingdom led to the establishing of a Ph.D. programme at Ahlia University in 2005.An i

Many professionals and students in engineering, science, business, and other application fields need to develop Windows-based and web-enabled information systems to store and use data for decision support, without help from professional programmers. However, few books are available to train professionals and students who are not professional progra

By making use of the principles of systems science, the scientific community can explain many complicated matters of the world and shed new light on unsettled problems. Each real science has its own particular methodology for not only qualitative but also quantitative analyses, so it is important to understand the organic whole of systems research

Edited by Jussi Kantola, the founding faculty member of the world's first university Knowledge Service Engineering Department at Korea Advanced Institute of Science and Technology, and Waldemar Karwowski from the Department of Industrial Engineering and Management Systems at UCF, Knowledge Service Engineering Handbook defines what knowledge service

The first book to address the underlying premises of systems integration and how to exposit them into a practical and productive manner, this book prepares systems managers and systems engineers to consider their decisions in light of systems integration metrics. The book addresses two questions: Is there a way to express the interplay of human actions and the result of system interactions of a product with its environment, and are there methods that combine to improve the integration of systems? The systems integration theory and integration frameworks proposed in the book tie General Systems Theory with practice.

For many years now Enterprise Information Systems have been critical in helping businesses successfully navigate the global market. The development that started with design and implementation of integrated systems has evolved to incorporate a multitude of perspectives and ideas. The Enterprise Information Systems functionality extends from pr

Bhuvan Unhelkar takes you on an all-encompassing voyage of environmental sustainability and Green IT. Sharing invaluable insights gained during two battle-tested decades in the information and communication technologies industry, he provides a comprehensive examination of the wide-ranging aspects of Green IT-from switching-off monitors, virtualizin

As the global leader in information security education and certification, (ISC)2 has a proven track record of educating and certifying information security professionals. Its newest certification, the Certified Secure Software Lifecycle Professional (CSSLP) is a testament to the organization's ongoing commitment to information and software security

This book provides a comprehensive examination of the various aspects of SDSS evolution, components, architecture, and implementation. Integrating research from a variety of disciplines, it supplies a complete overview of SDSS technologies and their application. This groundbreaking reference provides thorough coverage of the roots of SDSS. It explains the core principles of SDSS, how to use them in various decision making contexts, and how to design and develop them using readily available enabling technologies and commercial tools.