Search

This book is devoted to the customization design of product/service system (PSS), making use of a systematic design process and a number of methods, especially Industrial Customer Activity Cycle Analysis, Service Quality Function Deployment, Service Function and Attribute Analysis, Modified Service Blueprint, Multi-Objective Optimization and Multi-Criteria Recommendation Method. The book is especially valuable in manipulating the problems of PSS requirements analysis, design conflict, design reuse and proactively response to customer. The methods in the book facilitate modular design of customized solutions and enhance PSS design efficiency. Presenting case studies, this book helps researchers and practitioners to understand the customization process and methods in the early development of PSS.

This study has two parts: In the first, the economics of rational policy formulation and the economic theory of social regulation in markets for consumer goods and services are developed. Building on the economic analysis developed formerly, the second part of the study summarizes the legal basis of social regulation in Canada, summarizes and critically reviews social regulation in Ontario, and provides our policy recommendations. The latter chapters address social regulation by the provincial government in Ontario and conclude with a brief summary of the preceding chapters and statement of the major policy conclusions.This research is intended to provide four main contributions: to develop an economic analysis of social regulation in markets for consumer goods and services, examine the division of regulatory powers between the federal and provincial governments, summarize the social regulatory activities of the provincial government in Ontario, and provide an extensive bibliography of the literature relating to social regulation.