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Managers spend an estimated 50 percent of their time dealing with conflict, which is also one of an organization s largest expenses. This book will help your management team approach conflicts as opportunities to produce positive outcomes for your team. The strategies in this book work! They provide a structure for handling conflict and information about what to do when the unexpected happens. The Manager s Conflict Resolution Handbook should be required reading for every manager on your team!

Escape from Management Land is a clever parable that takes you on a journey from Management Land to Leader Land. It is a fictional tale that illustrates the symptoms and escape routes from the traps of Management Land. You will visit Panic Peak, Paperwork Swamp, Apathy Cave, and the Valley of Comfort on your way to Leader Land. Learn the invaluable and often unforgettable lessons about management and leadership. Then decide if you're willing to do what it takes to Escape Management Land and move into Leader Land. Read, Learn, Enjoy and have a great trip!

Looking for ways to gain and maintain loyal customers? This book was written for you. Listen Up, Customer Service is a step-by-step guide to improving customer relations, while at the same time increasing employee satisfaction.