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Avoid legal problems and run a productive workplace with an up-to-date employee handbook! Anyone who hires and supervises employees needs clear policies when it comes to crucial issues like pay and overtime, medical leave, and social media. Create Your Own Employee Handbook provides everything business owners, managers, and HR professionals need to create (or update) a legal and plain-English employee handbook. You'll learn all the top tips and practical suggestions for creating a polished and thorough employee handbook that addresses your company's policies on: wages, hours, and tip pools remote work at-will employment discrimination and harassment complaints and investigations health and safety alcohol and drugs, including medical/legal marijuana workplace privacy, and email and social media. This new edition will address how to draft an employee handbook in an environment where employees might be permanently remote or working a hybrid remote schedule. With Downloadable forms: All policies and forms—along with modifications and alternative language you can tailor to your workplace—are available for download details inside.

Par leur contribution majeure à l'emploi et à la valeur ajoutée, les services sont au coeur des économies contemporaines. Ils incluent notamment les services professionnels et scientifiques, les services financiers, mais aussi les services à la personne. Révolutionnés par les technologies numériques et favorisant l'expansion des activités « de proximité » et « à distance », les services rapprochent les acteurs économiques et modifient les relations sociales ; ils modèlent les rapports inter-individuels, inter-entreprises, intersectoriels. Ce numéro fait apparaître les services comme le ciment de l'ensemble des activités productives, aujourd'hui entrainées dans un double mouvement de socialisation et de marchandisation. Créateurs de « relations » entre activités économiques et de lien social, ils portent en eux un pouvoir de transformation, de transitions des sociétés vers plus de durabilité et d'inclusion sociale.

Au pays de l'épargne et des banques, l'endettement privé a longtemps été considéré comme un problème mineur. Pour la première fois, des chercheurs et des intervenants sociaux proposent un état des lieux de l'endettement problématique et du surendettement en Suisse. Les contributions réunies dans ce livre bilingue (français/allemand) contribuent toutefois à enrichir la réflexion au-delà des frontières. Forte d'une tradition libérale où les vertus civiques comme la responsabilité financière personnelle et l'esprit d'économie sont valorisées et encouragées, la Suisse constitue en effet un terreau propice pour rendre compte des dimensions structurelles de l'endettement et du surendettement. Cet ouvrage met en lumière les mécanismes juridiques, administratifs, économiques et sociaux qui favorisent ces processus d'endettement.

•WINNER• ‘SHORT BUSINESS BOOK OF THE YEAR'– THE BUSINESS BOOK AWARDS 2021 Unicorns, narwhals, yaks, cows and civets - what have all these creatures got to do with your hard-earned cash? Well, far more than you would think at first glance. They are all beasts that appear in the global economic ecosystem. They pop up as warnings, messages, signals and useful analogies in order to help us navigate what can sometimes be a confusing, closed-off world.In this book, BBC journalists Dhruti Shah and Dominic Bailey guide you through the confusing world of business jargon with a bold, graphic bestiary. As well as more familiar terms such as piggy bank, loan sharks and rat race, there are alligator spreads - which occur when an investor will never be able to make a profit on their transactions, or a lobster trap, which is a type of strategy a company will deploy in order to prevent a hostile takeover. There is even the memorable honorific of'vampire squid'given to Goldman Sachs.

In many countries of the Global South, energy infrastructure is holey, unreliable or simply not existent. This leads to different kinds of severe problems. Just to name a few: Family members, mostly women, spend hours every day to collect firewood for cooking. In many cases, they suffer under pulmonary diseases, because they have no access to clean cooking facilities. And companies are less productive without access to electricity. Students of the Joint International Master on Sustainable Development worked on energy access scale-up projects during their third semester at Leipzig University. In this semester, students are requested to work on an''integration project'': integrating various aspects of sustainable development in a particular case study. The class of 2017 approached energy access from the interdisciplinary perspective of sustainable development, anchored however in the field of Economics and Management Science to ensure feasibility of their work. This present edition of Studies in Infrastructure and Resources Management looks at their work in two different energy access scale-up projects in the sub-Saharan countries Nigeria and Senegal.

In this moving collection of pithy and profound sayings, you will find wise guidance to life's well-worn paths, and warm comfort for its ups and downs.Drawing on his bestselling book series, Swami Kriyananda (J. Donald Walters) offers sage words on virtually all aspects of the search for fulfillment: from success and prosperity to leadership and winning people to your ideas. This lovely edition offers counsel and enlightenment on the spot, when you need it—no matter who you are or where you are in life. A veritable treasure trove of powerful affirmations, it is a volume to be dipped into and savored again and again.These inspired secrets of prosperity and leadership are contained in one small volume—perfect as a gift for those seeking success in life, ideal as a cherished addition to your own bookshelf. This little book can change your life. Open it to any page to unlock the hidden power within you.

Als Prozess und Medium gesellschaftlicher Teilhabe ist Geld vielerorts mit Wandel, Macht und Transformation verbunden. Der Gebrauch und die Zirkulation von Geld spiegeln indes auch tiefgreifende Aspekte von Tradition und fortlaufende Prozesse gesellschaftlicher Reproduktion wider. Der Band beschreibt Geschichte, Gegenwart und Kultur des Geldes in den südindischen Nilgiri mit Blick auf die dort lebenden Badaga. Ursprungsmythen, Dorfgründungen und Ahnenkulte, Kolonisation, ethnographische Repräsentation und Globalisierung, Markt, Gemeinschaft und Identität, Liebe, Religion und Ökonomie, Sozialstruktur und finanzielle Landschaften werden zur Geschichte eines'lokalen Geldes'verknüpft - ein Geld der Tat, des Geistes und der Erinnerung.

This book covers the fast-changing landscape of campaign finance and lobbying laws. The sixth edition offers an introduction and a summary of the basic principles. Numerous court decisions and new laws dramatically altered the ways in which groups, including corporations, could lawfully finance political activity outside of the political parties and the candidates. Independent advertisers and super political action committees (PACs) have new roles and new rules since the last edition (2006). Contribution limits have changed and aggregate limits on individuals have been eliminated. In addition, the Lobbying Disclosure Act, as well as new congressional ethics rules, have increased compliance burdens for persons engaged in lobbying and government relations.

In diesem Sammelband berichten Akteurinnen und Akteure aus Migrantenorganisationen, Bildungsträgern, kommunaler Verwaltung, Kammern und Forschungseinrichtungen über ihre Erfahrungen und Erkenntnisse bei der Fachkräfteentwicklung in Migrantenunternehmen. Die Impulse zur Entstehung dieses Buches gehen auf einen gleichnamigen Workshop zurück, der von der Landesarbeitsgemeinschaft Migrantenökonomie Baden-Württemberg ausgerichtet wurde und unter bundesweiter Beteiligung stattfand. Der Sammelband umfasst die dort vorgestellten Beiträge von Expertinnen und Experten, die aus ihren jeweiligen beruflichen Kontexten und Perspektiven die Aus- und Weiterbildung in Migrantenunternehmen betrachten. Die Beiträge machen deutlich, dass die Förderung der Aus- und Weiterbildung in Migrantenunternehmen sowohl hinsichtlich der Grundlagen als auch der Zielsetzungen auf neue Füße gestellt werden muss. Denn insgesamt ist ein anderer Blick auf Migrantenunternehmen erforderlich, da die an Quantität ausgerichteten Fragen der Ausbildungsbeteiligung an Bedeutung verlieren, während nunmehr in den Betrieben Herausforderungen ersichtlich werden, die stärker auf eine qualitative Dimension verweisen.

Cet ouvrage offre une approche structurée de la conduite du changement. Les auteurs présentent un modèle opérationnel du changement autour de trois cycles principaux : le diagnostic, l'accompagnement et le pilotage. Pour chacun de ces cycles, ils présentent les méthodes et les outils nécessaires à la conduite des actions de changement : études d'impact, plan de communication, plan de formation, tableaux de bord, etc., et illustrent leurs propos par de nombreuses études de cas. Boîte à outils intelligente, cette 4e édition est entièrement mise à jour et enrichie d'un chapitre sur le changement agile.

Peu de sujets ont inspiré autant d'études, d'articles, de thèses et d'ouvrages que le leadership. Le propos de cet ouvrage, alliance authentique de la réflexion à l'action, de la pratique à l'analyse, est une réflexion exigeante et novatrice nourrie d'une vaste expérience du leadership au plus haut niveau et appuyée par une rigoureuse approche pluridisciplinaire. Car si l'on ne peut parler de leadership sans l'avoir vécu, un véritable leader ne saurait faire l'économie de la réflexion : c'est cela, le leadership en action. (Articles en français et en anglais).

Designed for course adoption as well as professional use, the revised edition of this accessible text provides a balanced assessment and overview of state-of-the-art organizational and performance productivity strategies. Public and nonprofit organizations face demands for increased productivity and responsiveness, and this practical guide offers strategies based on current research and scholarship that respond to these challenges. The book's comprehensive coverage includes: rationale for productivity and performance improvement; evolution of productivity improvement; the quality paradigm; customer service; information technology; traditional approaches to productivity improvement; re-engineering and restructuring; partnering and privatization; psychological contracts; and community based strategies. In addition to updating the examples of the first edition, this new edition also highlights the growing use of enterprise funds, partnership models of privatization, and web-based service delivery. Each chapter concludes with a useful summary and all-new application exercises.

George L. Priest es una de las autoridades más destacadas del análisis económico del derecho en el ámbito mundial. Su principal aporte es ayudar a un mejor entendimiento del derecho de la competencia y la regulación económica, de la responsabilidad extracontractual y los seguros, y del capitalismo como sistema económico. Ha publicado más de un centenar de artículos en diferentes revistas jurídicas y económicas. Muchos de estos textos han recibido distinciones y reconocimientos por sus aportes y originalidad, y han sido reproducidos por distintas editoriales. Reconstruyendo la libertad reúne sus artículos más representativos en cuatro áreas en las que ha contribuido con su aporte intelectual: el sistema legal; la responsabilidad de la empresa; la regulación y la competencia, y el capitalismo y el desarrollo. Cada sección es precedida de un artículo introductorio escrito por profesores de la Facultad de Derecho de la UPC de reconocido prestigio: Alfredo Bullard, Carlos A. Patrón, Enrique Pasquel y José Luis Sardón, decano de la Facultad de Derecho de la UPC.

This book Project Management is to facilitate the successful completion of projects. For this reason it puts particular emphasis on the importance of careful preparation and strategic co-operation within the project team. The first part of this new textbook offers a description of the project-based approach to the work environment, an analysis of when such an approach is appropriate and an account of how to make projects work. In addition, this part of the book discusses the role of planning software within the project environment. Part Two of the book describes the practical tools and skills needed to tackle projects. A number of the skills outlined in Part Two are also relevant to learning contexts other than projects. This new edition offers additional material on the life-cycle of the project: from setting up to completing a project. New sections deal with skills such as brainstorming and decision making in the project group. The text makes for required reading for project management students everywhere.

This basic book is to familiarize students in (international) English-language programmes with the basics in the fields of finance, finance management and accounting. No prior knowledge of business economics is required.This book is user-friendly, accessible, and yet comprehensive in its approach. It takes an in-depth, integrated look at the principles of management accounting, financial accounting and finance. Examples and case studies from newspapers and professional journals encourage the practical application of the material. Study questions reinforce and test the student's understanding of the key concepts. A glossary of key terms is included at the end of each chapter. The book also contains multiple choice questions and other assignments designed to stimulate thinking about the topics that are discussed.Further self-test materials are available at www.basicsfinancialmanagement.noordhoff.nl including interactive multiple choice questions, exercises, cases and teachers manual.

Consider some big ideas that have become business and cultural phenomena: how Starbucks transformed a declining coffee market by combining an experience destination with a premium product. Or how the established notion that “dolls are for girls” was shattered by a toy line called G.I. Joe. Most people mistakenly think breakthrough ideas are a matter of divine inspiration and luck. This book reveals a step-by-step methodology individuals and organizations can use to develop, create, and nurture the kinds of new products and services that capture the public's imagination. Loaded with examples—and packed with straightforward explanations of the processes that can lead to breakout hits—this book shows readers how to create an idea methodology, encourage free-thinking, keep good ideas, and bring revolutionary, revenue-generating new concepts to market.

El libro analiza y discute las políticas de competencia, con especial énfasis en cuatro de ellas: la defensa de la'libre competencia'(antimonopolio o antitrust), la represión de la competencia desleal, la protección al consumidor y la supervisión de la publicidad.

The Repo Handbook, 2nd edition presents an overview of repo vehicles and markets with sufficient depth for those seeking detailed explanations. In three parts it demonstrates how these secured loans fit into global capital markets and why they account for up to 50% of daily settlement activity in non-US government bonds worldwide. This new edition replaces old examples and introduces new developments, such as structured finance repo and associated topics such as Basel II regulatory rules. In addition, 12 of 18 chapters feature new sections and 4 have been substantially rewritten. The UK gilt and US Treasury repo markets are explored through worked examples, and there are new sections on funding arbitrage trades, risk exposures, and regulatory capital. It also places repo in context within bank asset-liability management and trading techniques, illustrating repo use across a wide range of applications in the global money markets. Rarely mentioned in the financial press because of the simple, straightforward nature of the instrument, repo was often the only funding source available to banks during the last quarter of 2008 and the first in 2009. This book, written by a trader, will draw new attention to this valuable and efficient funding and investment product.• Describes repo instruments, which appeal to market participants because of their simplicity and malleability • Explains the institutional treatment of repos, especially in terms of risk, accounting, tax and legal issues, and equity repo • Details the government bond basis, implied repo rate, and basis trading

With real estate prices at their lowest in years and the economy poised for a rebound, it's an opportune time to invest in commercial real estate. But credit and financing issues can still pose challenges that prospective borrowers must overcome in order to get the money and mortgage terms they need. Commercial Mortgages 101 is a step-by-step guide for both real estate investors and mortgage brokers, offering insight, practical tools and a thorough overview of commercial mortgage underwriting and credit analysis. Readers will learn how to: Think and speak like a commercial real estate lender • Quickly size and under write a basic commercial real estate loan • Prepare a personal cash flow statement and calculate true net worth and liquidity • Read and interpret a lender's preliminary loan proposal • Create a Schedule of Real Estate Owned • Prepare a persuasive and professional loan request package • Choose the right form of ownership (including LP, LLC, Co-tenancy and others) • And more Both thorough and timely, Commercial Mortgages 101 reveals what readers need to ensure their loans are approved.

Whether you're a beginner just starting up a consulting practice, or a veteran looking for ways to invigorate your existing business, An Insider's Guide to Building a Successful Consulting Practice is an invaluable resource. Featuring real stories from consultants in diverse industries, the book offers simple yet powerful ways to: Identify a market and narrow your focus • Make a smooth transition from employee to independent consultant • Sell effectively even if you've never sold before • Establish visibility through speaking, writing, and networking • Build credibility by leveraging the credibility of others • Set prices based on value • Develop a marketing strategy and divide your time between marketing and delivering your services • Keep plenty of work in your pipeline • Adapt and thrive in any market condition • And much more Complete with the results of an original survey of 200 successful independent consultants, this handy guide provides the kind of real-life advice you need to build a thriving business.

In recent times not only have traditional areas of public economics such as taxation, public expenditure, public sector pricing, benefit cost analysis, and fiscal federalism thrown up new challenges but entirely new areas of research and inquiry have emerged. This second edition builds upon the strengths of the previous edition and incorporates results of research on new areas such as global public goods, environmental taxation and carbon permits trading and the complexities of corporate taxation in a rapidly globalizing world. The book is a modern and comprehensive exposition of public economics. It includes extended discussions on topics of particular interest to developing countries and covers subjects such as: taxation in an economy with a large informal sector the challenges of using VAT the use of randomized evaluation theory of public expenditure and public goods including global public goods incentive effects of taxation and tax incidence This book discusses the major traditional areas of taxation and public expenditure as well as emerging issues relating to public economics in the globalized world economy. It will be useful as a reference and update on the modern literature on public economics for professional economists and policymakers, as well as providing invaluable information as a basic text for undergraduate and graduate students in public economics.

Based on best practices and proven research, The Facility Management Handbook has long been the go-to resource for professionals in the field. Extensively updated for the realities of today's workplace, the third edition provides readers with the tools and guidance they need to wipe out inefficiency and create a productive facility that integrates people, place, and process. Covering a broad range of topics from space planning and maintenance to benchmarking and outsourcing, readers will gain practical insight into how they can: • design, construct and maintain facilities using sustainable practices • provide a safe, attractive work environment that supports productivity • ensure that facility plans match organizational needs • plan and control capital expenditures • address critical security and emergency preparedness issues Complete with case studies and indispensable information on sustainability and post-9/11 security concerns, this is still the ultimate resource for facility managers.

Already a best practice for the majority of Fortune 500 companies, Program Management Office (PMO) is being embraced by large and small organizations eager to efficiently manage all their projects. This helpful guide introduces readers to the business reasons for having a centralized project department and explains the PMO's functions and how to set up and run a PMO. Readers will find detailed information on selecting projects, conducting project health checks, providing program management training to the organization, creating and implementing a standardized program management process, and monitoring and controlling the overall status of all current projects. The book includes key definitions as well as sample forms readers can use in completing administrative tasks and producing reports. This book is an indispensable introduction to this important and powerful trend in project management.

Every harried interviewer knows the result of throwing out vague questions to potential employees: vague answers and potentially disastrous hiring decisions. Presented in a handy question-and-answer format, 96 Great Interview Questions to Ask Before You Hire provides readers with the tools they need to elicit honest and complete information from job candidates, plus helpful hints on interpreting the responses. The book gives interviewers everything they need to: identify high-performance job candidates • probe beyond superficial answers • spot “red flags” indicating evasions or untruths • get references to provide real information • negotiate job offers to attract winners Included in this revised and updated edition are new material on background checks, specific challenges posed by the up-and-coming millennial generation, and ideas for reinventing the employment application to gather more in-depth information than ever before. Packed with insightful questions, this book serves as a ready reference for both managers and human resources professionals alike.

The Emergency Department (ED) drives the efficiency of the remainder of a hospital's service, perhaps more than any other hospital care unit except the operating room. In this book, Dr. Vukmir defines both the qualitative and quantitative aspects of Emergency Department (ED) practice. Vukmir outlines the efficacy of'best circumstance'operation, the effectiveness or'real world'performance, and the efficiency or work product based on resources utilized. Through the benchmarking process, he attempts to'objectify'the care provided by physicians, midlevels, nurses, and ancillary care providers. The more subtle aspects of ED operations and its interface with other hospital departments are also reviewed. This text is subdivided operationally into distinct, yet still integrated, working units such as patient intake, registration, testing, and data processing, as well as the admission, consultation, and discharge processes. Potential solutions are offered to common issues of ED staffing, operational, performance improvement, and risk management.

The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth machine that will transform the bottom line. Drawing on over thirty years of research for companies such as 3M, American Express, Chik-Fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota, author Goodman uses formal research, case studies, and patented practices to show readers how they can: • calculate the financial impact of good and bad customer service • make the financial case for customer service improvements • systematically identify the causes of problems • align customer service with their brand • harness customer service strategy into their organization's culture and behavior Filled with proven strategies and eye-opening case studies, this book challenges many aspects of conventional wisdom—using hard data—and reveals how any organization can earn more loyalty, win more customers...and improve their financial bottom line.

Finding a condo, co-op, or townhouse to call home is hard enough, but finding financing to buy this kind of property is even more challenging. As a veteran mortgage banker and author of Mortgages 101, David Reed has helped thousands of buyers through this complicated process. Financing Your Condo, Co-op, or Townhouse offers readers invaluable advice, including information on developer financing, specialty loans, government programs and refinance loans, streamlining the approval process, appraisals, closing costs, and more. Readers will discover: • the differences among condos, co-ops, and townhouses • how to find the right type of property for them • the rules governing loans for condos, co-ops and townhouses • how to evaluate which loan type is best and lock in the lowest rate • why the percentage of owner-occupied units is important • what to consider when buying new construction or conversion properties • the financial considerations unique to each type of home Whatever the property, whatever the question…this handy guide to financing has the answers.

All the old rules of marketing are up for grabs. Markets are fragmenting and globalizing; consumers have greater control over when and what media they use; and digital technologies have changed how people shop, work, and relax. But a small number of senior marketing leaders know how to engage consumers and keep them coming back. This book reveals the secrets to their success. Featuring exclusive interviews with top consumer and business-to-business marketers at companies like P&G, Unilever, GE, Nortel and American Express, Secrets of the Marketing Masters offers insight and practical advice, from how to gain the confidence of your colleagues on the senior team to how win your customers'trust. Marketers will discover how to: • build a marketing culture • share results that matter–good and bad • connect with customers on an emotional level • find ways to amplify the customer voice within their company • run marketing like a professional service • cultivate positive word of mouth both on and offline • build customer listening posts • develop forward sensing mechanisms to spot new trends With this real-world, insider advice, readers can discover the techniques that will set them apart from the crowd and create lasting customer loyalty.

Today's customers are demanding service that is faster, better, and more personalized than ever before. How can organizations ensure that they are prepared to meet that challenge? The latest addition to the best-selling Knock Your Socks Off Service® series, 101 Activities for Delivering Knock Your Socks Off Service provides readers with the practical tools and cost-effective training required to help meet their customers'needs. Taking the unique position of seeing things from the customer's perspective, this collection of fun and enlightening exercises teaches customer service managers and employees valuable ways to help their organizations provide world-class service, and helps them create an action plan for improvement. Written in the same accessible and humorous style that made Delivering Knock Your Socks Off Service so popular, this companion guide covers such topics as: • how to say no • empathy vs. sympathy • service recovery • listening • email • telephone skills • customers from hell • winning words and soothing phrases • anticipting customer needs • building reliability • customer feedback • keeping a stress log • and more These simple but effective activities take only minutes, but deliver truly powerful, lasting results.

The world of auto racing is thrilling, energizing, and runs at break-neck speed. But it also requires incredible accuracy, shrewd strategy, and impeccable performance to ensure a win. These same qualities are essential for every manager who wants to build and sustain a profitable business. The Management 500 provides practical management lessons drawn from the history of professional auto racing. With insights and stories from some of the most successful people in Formula 1, IndyCar Series, and NASCAR over the past 60 years including Lee White, President of Toyota Racing Development and Ed Laukes, head of Toyota Motorsports, consultant Dan Coughlin shows busy managers how they can rev up their skills in areas like leadership, teamwork, strategy, branding, problem-solving, change management and innovation, and get their company running in high gear. From Enzo Ferrari to Kyle Busch, and from the Indianapolis 500 to the Daytona 500, this inspiring book takes invaluable tips from the fast, furious world of racing and shows how every business manager can combine passion with precision to compete and win in today's competitive business world.

Is more economic growth the solution? Will it deliver prosperity and well-being for a global population projected to reach nine billion? In this explosive book, Tim Jackson? a top sustainability adviser to the UK government? makes a compelling case against continued economic growth in developed nations. No one denies that development is essential for poorer nations. But in the advanced economies there is mounting evidence that ever-increasing consumption adds little to human happiness and may even impede it. More urgently, it is now clear that the ecosystems that sustain our economies are collapsing under the impacts of rising consumption. Unless we can radically lower the environmental impact of economic activity? and there is no evidence to suggest that we can? we will have to devise a path to prosperity that does not rely on continued growth. Economic heresy? Or an opportunity to improve the sources of well-being, creativity and lasting prosperity that lie outside the realm of the market? Tim Jackson provides a credible vision of how human society can flourish? within the ecological limits of a finite planet. Fulfilling this vision is simply the most urgent task of our times. This book is a substantially revised and updated version of Jackson's controversial study for the Sustainable Development Commission, an advisory body to the UK Government. The study rapidly became the most downloaded report in the Commission's nine year history when it was launched earlier this year.

Most sales professionals spend all their time and energy trying to perfect their own style of selling. Yet they fail to recognize that buyers all have their own individual “buying styles”...and when sellers learn how to adapt their own methods to best suit each buying style, they can dramatically increase their success rate. Presented as a “learning adventure,” Buying Styles begins with a fictional situation in which a salesperson has just lost a major sale...and decides to find out why. Readers are then brought along on an interactive lesson that shows them how to: • recognize the four key buying styles • understand what to do (and not to do) when selling to customers exhibiting each • quickly spot the tell-tale signs that they are using the wrong approach • gain the confidence of prospects • improve their relationships with existing clients • develop a strategy for approaching new prospects • increase their chances of closing each and every sale This quick and easy read, packed with tips, checklists, and on-the-go references, unveils powerful new insights for successfully selling to anyone.

A 2006 study by IOMA found that companies with effective talent management practices retain employees for longer time periods and outperform industry averages by 22 percent. But most HR departments are still using the same old cookie-cutter approach to finding new hires. This book offers a revolutionary new approach to attracting and hanging onto the best and brightest talent, providing real-world strategies for: • identifying and evaluating prospective employees • deciding who will develop and progress into the management ranks • fitting the person's skills to the job • developing a strategy to groom one's staff and keep them happy • and finding ways to reward them properly and keep them engaged The book explores the latest thinking in employee relations, compensation and benefits, training, on-boarding, and development practices. This is a unique, powerful book no one concerned with finding and retaining the best people should be without.

How do you measure greatness? Whereas “excellence” is about becoming the best you can be at one particular thing, greatness moves you past routine success and onto a new plateau where your achievements are more meaningful and satisfying. It is a deliberate act of finding the best in yourself and making choices from a different mindset. It's a way of seeing a special kind of'more'in your life. And while achieving greatness inevitably leads to profit and phenomenal success in business, it's also—surprise!—a profoundly satisfying way to live. This revelatory book contains a powerful step-by-step process showing you how to: develop a clear idea of who you are and what you want • cultivate a positive new orientation from which better choices can be made • generate action in yourself and create unusual impact on others • overcome information overload • create a built-in mechanism to generate this sort of greatness consistently Filled with inspiring examples from sports and business, this book points the way to a life lived more deeply and filled with joy, passion, success, excitement, and peace.

We all dutifully write out checks for insurance coverage each month, assuming that if the worst should occur, we'll be protected financially. But what we don't know about the insurance business could—and most probably will—hurt us. Vulture Culture is a hard-hitting exposé of the sorry state of the industry, from tales of rampant, widespread corruption to inconsistent state regulations and the inability—and often unwillingness—of the federal government to protect the rights of denied claimants. The book takes readers into a world of bid-rigging, fraudulent commissions, and secret payoffs, revealing shocking abuses and ominous new trends. Readers will hear about a rogue's gallery of shady executives, including a CEO whose massive claim denial schemes eventually got him fired... at great cost to consumers. From the Hurricane Katrina fiasco of unpaid claims, to a revolving door in which former insurance executives regulate their own industry before returning to it themselves, this is a shocking account of an industry on the brink of collapse, and what must be done to fix it before it's too late.

Hailed as'the most dramatic and comprehensive account'of the early years of Russian capitalism New York Times Book Review

There are many controversial aspects of today's media system, and this captivating encyclopedia examines the most significant of the topics currently being debated. Arranged alphabetically, approximately 100 entries cover background, definitions, notable programs, significant media events and their historical significance, and important future trends. Issues from sexuality to sensationalism, from surveillance to tabloid news, are covered here in an incisive and informative manner. Coverage of on-going developments and new media technologies combine with the work's timely subject matter to make this an especially relevant set. Some of the topics covered include: Al-Jazeera; anonymous sources; the blogosphere; CNN, Fox, MSNBC, and cable talk; celebrity worship; censorship; conglomeration and media monopolies; fear-mongering; google books; homogenization; independent cinema; the iTunes effect; obscenity/indecency; leaks and national security; online pornography; politics and internet journalism; privacy & surveillance; product placement; propoganda; tabloid news; videogames; and violence. Entries also include further reading sources.There are many controversial aspects of today's media system, and this captivating encyclopedia examines the most significant topics currently being debated. Arranged alphabetically, approximately 100 entries cover background, definitions, notable programs, significant media events and their historical significance, and important future trends. Issues from sexuality to sensationalism, from surveillance to tabloid news, are covered here in an incisive and informative manner. Coverage of on-going developments and new media technologies combine with the work's timely subject matter to make this an especially relevant set.Entries contain an array of thoughtful perspectives on current controversies, and allow readers to formulate their own conclusions. Topics include: Al-Jazeera; anonymous sources; the blogosphere; CNN, Fox, MSNBC, and cable talk; celebrity worship; censorship; conglomeration and media monopolies; fear-mongering; google books; homogenization; independent cinema; the iTunes effect; obscenity/indecency; leaks and national security; online pornography; politics and internet journalism; privacy & surveillance; product placement; propoganda; tabloid news; videogames; and violence. Entries also include further reading sources.

How effective a meeting will be depends on the tone set in the first few minutes...and it's up to the person running it to set that tone. Quick Meeting Openers for Busy Managers gives readers the tools, activities, and advice they need to create the kind of open, energetic, and relaxed atmosphere that lead to effective meetings and serious results. Designed to take the anxiety out of meetings and encourage creative and practical discussion, the book contains meeting starters that will help managers, team leaders, and facilitators: ease introductions for people who don't know each other • warm up the group before moving them into more difficult territory • generate lively dialogue and sharing of ideas • effectively split attendees up into work groups • expedite brainstorming and promote problem-solving • and more For anyone charged with the task of running meetings, this book is the answer.

With a growing body of research showing that Emotional Intelligence is one of the key indicators of success, smart hiring managers know that choosing employees based on their EQ makes sense. What they don't know is the best way to do it. The EQ Interview gives readers the skills and understanding they need to assess candidates'emotional intelligence and ensure that they're the right fit for the job. This practical guide explains the five areas of emotional intelligence, and how these competencies enhance job performance. The book then arms interviewers with more than 250 behavior-based questions specially formulated to help determine how applicants have used their EQ in past experiences. Readers will learn how they can analyze and interpret answers to predict future success, and even spot “EQ frauds” to avoid costly hiring mistakes. Filled with insightful examples, this is the one book that shows readers how to factor emotional intelligence into their hiring process.

Based on the set of managerial competencies specially developed by the American Management Association for a new core management curriculum, The AMA Guide to Management Development provides readers with a comprehensive understanding of how to continually develop managers throughout their entire organization. The book considers every factor important in management development, and features in-depth information on topics including: • The five major categories of competencies, including business knowledge and the ability to lead and manage change and innovation • The specific skills needed, including communication skills and people management skills • Alternative methods organizations may use to develop managers, including different types of training and evaluation of learning effectiveness Management development is a crucial task for every enterprise. This book gives readers the guidance they need to make sure that both current and future managers have the abilities their organizations need to prosper.

Whether it's at home or at work, so much of our lives involves negotiating to get what we want. From negotiating a higher salary, to lowering costs from suppliers, to hammering out a new contract with a major customer, or even deciding where to go on vacation, the only way to consistently arrive at successful conclusions is to master the art of negotiation. Updated with completely new tactics and strategies, How to Become a Better Negotiator lets readers in on the same high-level skills that experienced negotiators use.Packed with fill-in-the-blank sections, tips, quizzes, and chapter reviews, the book covers important topics such as listening, assertiveness, and how to deal with hostile opponents. In addition, the book now features new chapters on:preparation, including identifying issues and interests, and determining alternatives to a deal and reserve price • the five basic steps of negotiation and “doing the deal” • and typical negotiating pitfalls and how to avoid them.

The Palgrave Student Companions offer undergraduates an innovative and highly designed one-stop print resource that provides essential information about the subject - and the course - they've chosen to study. Each one addresses the core components of study at degree level, covering basic study skills specific to the subject, key terms and concepts, influential theorists and theories, major studies and methodological approaches, comprehensive overviews of what to expect from the course and the most common and popular topic areas and modules, lots of guidance regarding further reading, useful websites to visit, etc. At once friendly and authoritative in tone, the aim is to support the student throughout their degree. They encourage the reader to think about study skills alongside the substantive content of their course, offer guidance on module and career choices, and act as an invaluable source book and reference that they can return to time and again. The format of the books offers the multiple access points, cross-referencing, snappy presentation and web guidance that will appeal to a new generation of students - while still offering the stamp of academic quality. The MBA Companion gives the student everything they need between two covers. It tells them what to expect from their MBA and how to get the most out of their time studying. It also serves as an excellent reference book which can be referred to again and again during their degree. With contributions from some of the leading experts this will give students a great head start.

It has become the bane of every employer's existence: the dreaded lawsuit from a disgruntled employee. Accusations of discrimination, sexual harassment, and unlawful firing are just a few of the charges that can make managers and HR professionals feel powerless and overwhelmed. The Employer's Legal Advisor will help employers deal with such challenging situations -- and stop the wasted time, major expense, and low morale a legal action will cause. Renowned attorney Thomas Hanna has more than 40 years of experience representing high-profile businesses and winning hundreds of cases. Now he reveals practical advice for reducing the possibility of a lawsuit and for winning a case if it does go to court. Readers will discover how to: • Investigate problems and learn why they happen. • Handle problem employees effectively. • Keep thorough documentation during a disciplinary action. • Know when and how to work with an attorney. • Avoid illegal use of e-mail, video monitoring, and other devices to'snoop'on employees. • Be an effective witness if a case comes to trial.

Anti-American feeling is at an all-time high. Other nations and cultures have singled out our businesses, government, and way of life for harsh scorn, widespread resentment, even violence. Rebuilding Brand America is an exploration of anti-Americanism, from its causes and earliest manifestations to current efforts to mitigate it. Martin explains why many of these efforts failed, and reviews the many prescriptions formulated by more than a dozen task forces. He then bases his recommendations on the best practices of leading companies, and on his own 32-year career in public relations and brand management. Rebuilding Brand America features exclusive interviews with journalists, media and PR professionals, and executives from global icons like McDonald's, Wal-Mart, and FedEx, and analyzes the groundbreaking work of thought leaders such as: • Pollster John Zogby, whose insights into the Muslim world continue to inform policy in the Middle East. • Newsweek editor Fareed Zakaria, whose essay on the 9/11 attacks shed new light on the Islamic mind. • Keith Reinhard, president of Business for Diplomatic Action, a non-partisan business group organized to fight anti-Americanism by addressing its causes in U.S. business practice. Based on a deep understanding of anti-Americanism's roots, Rebuilding Brand America is a call to action that will help U.S.-based companies prosper in global markets.

In The Attractor Factor, Joe Vitale combines principles of spiritual self-discovery with proven marketing concepts to show how anyone can live a happy life in and outside of business. He shares his own quest for wealth and success while leading you through the five simple steps that will make all your aspirations, professional and personal, a reality.

Need access to the basics? This popular handbook uses a practical and easy-to-read approach to explaining the scope of environmental regulations and providing concise yet comprehensive discussions of 38 federal environmental acts. Written in non-technical language, this revised edition reflects the changes that have occurred in the federal environmental regulations, including shifts in Superfund cleanups, chemical safety provisions and site security for air, medical waste restrictions, wetlands protection provisions, and contaminated site restorations. Each chapter summarizes one key subject area enabling you to use this book as both a quick-reference guide and as a concise macro-picture of the federal environmental regulations. New areas covered in this edition include Prevention of Pollution from Ships, Shore Protection Act, National Coastal Zone Monitoring Act, Estuary Restoration Act, Organotin Antifouling Paint Control Act, and international environmental and quality standards (ISO).

Grantseeking has become an increasingly competitive process. Beginning grantwriters sometimes assemble a collection of facts and present that information to grantmakers, hoping to receive support. However, sponsors rarely award grant funding just because a grantseeker supports a specific cause or works for a specific organization. Grantseekers must persuade sponsors to invest in their projects and organization. Successful grantseekers know that persuasion, not information, attracts funding. Persuasive proposals present a seamless argument that stands the test of reason, addresses psychological concerns, and connects project ideas to the values of the sponsor.Models of Proposal Planning & Writing illustrates, in intimate detail previously unpublished, an integrated process of planning and writing persuasive proposals. The grantseeker will see the questions that the authors asked of themselves and those asked of sponsors before they developed a complete grant application. Grantseekers will read the actual proposals the authors submitted to private and public sponsors, including paragraph-by-paragraph analyses of the key features that made them persuasive. The authors provide the reader with a verbatim examination of reviewer comments and grant award notification letters they received back from the sponsors. As a whole, these annotated models serve as a springboard from which grantseekers can begin to develop their own fundable proposals.

The economy of any nation is an intricate web of relationships among the factors determining supply and demand—and everything that affects them, from inflation to taxes to the stock market. The study of business cycles attempts to explain why economies grow and contract, experiencing periods of prosperity and pain. Consistent with the popular conception of economics as the dismal science, economists secretly long for recessions (periods of negative growth) and depressions (severe contractions), not because they enjoy their devastating impact on human welfare, but because these downturns serve as excellent laboratories for observing what happens when markets break down. Despite over two centuries of debate, no one has yet definitively unlocked the secrets of economic downturns and how they might be prevented.In Recessions and Depressions Todd Knoop traces the evolution of business cycle theory, from the classical model, which preceded the Great Depression, through the ground-breaking ideas of John Maynard Keynes, Milton Friedman, and their followers. He examines the strengths and limitations of each approach, in terms of explaining the impact of such factors as government policy, money supply, labor productivity, and wages. In the process, he presents an accessible introduction to what makes the economy tick, and offers new insights into understanding such historic events as the Great Depression, as well as more recent ones, such as the Asian meltdown in the 1990s, the financial crises in Latin America, and the U.S. recession of 2001, from which the United States is still recovering. Knoop reminds us that economists'track record in forecasting business cycles leaves much to be desired, and the quest to fully understand what causes economic downturns—and their effects on individuals and families—continues.

As a comprehensive overview of all aspects of marketing in the sector, Creative Arts Marketing remains unrivalled, and in addition this edition gives new coverage of-• Current knowledge and best practice about marketing and advertising through new media• The impact of Relationship Marketing techniques • A wholly revised and enhanced set of cases• Entirely revised and updated data on the arts'industry'Creative Arts Marketing reflects the diversity of the arts world in its wide ranging analysis of how different marketing techniques have worked for a diverse range of arts organizations. As such it is an invaluable text for both students and arts managers

As a Chinese proverb says'The fish rots from the head'and so it is with businesses and other organisations - the buck starts and stops in the boardroom. This third edition of Bob Garratt'sbestselling book that highlights the importance of effectivecorporate governance has been extensively updated following the corporate scandals of the early 2000s - Enron, WorldCom, Tyco - and the abysmal boardroom standards that the recent credit crunch and ensuing global financial crisis brought to light. This new edition builds on the Learning Board model developed by the author and now widely used internationally by corporations and public sector organisations such as the NHS. The result is a thought-provoking and highly practical book that will be invaluable to all those with responsibility for corporate governance - and also those who subject them to scrutiny. What Sir Adrian Cadbury, whose committee's groundbreaking report on corporate governance was published nearly twenty years ago, said about the first edition remains as true today as ever:'No director can afford to ignore this book'.